I was out of town on business and needed a tow to dealership they were able to get a rig to me in…read more30-40 minutes The driver, Matt was a pro as needing a tow out of town can be stressful at the dealership he put my truck in a spot I would not want to park in (tight) Great work Matt

None of us like to breakdown, but it is a fact of life. When it happens, we are stressed and don't…read moreneed more heaped on us by a towing company. Fletcher's is a good reliable company to deal with. My compliments to Sean, who came to rescue me last week. He was very professional and put me at ease. Once again, during this frustrating time we don't need more stress. There was a little confusion as to where I was. But he gave me a call and I explained exactly where I was. Other than that and the cost, I was very happy. Thank you Sean and Fletcher's

Josh towed my car and was very polite and was there promptly to be of service when I needed it.read more

I needed to have a towing service help me because of my keys being locked in my vehicle and Josh…read morewas prompt in reaching me and was courteous in helping me.

hook up record service came to service me through AAA. Driver was very rude. I had to pay to get…read moremy truck towed. I got stuck in and I had AAA service. sent this company to pull me out.I feel his mind was made up when he seen my truck and which had advertisement on it that he was gonna make me pay instead of letting triple AAA take care of it. I do not recommend them as a tow company and I reported them which was nothing they could do about it. I would stay away from them if I were you.

On Friday night, 7/4/25, this company attempted to tow my son's truck at Pensacola Beach. The…read moredriver initially told him the fee was $280 and insisted it had to be paid in cash. When I asked for a receipt, the driver refused. I was on the phone with my son throughout the entire incident and repeatedly told him not to hand over cash without proper documentation. After about 30 minutes, the driver gave him back $140, claiming dispatch had made a "mistake", but still kept $140. I had to contact the company by email to get a receipt. When I received it, it was for $100, not $140. On top of that, the receipt falsely stated that the vehicle had been impounded for three days and released on 7/7/25 at 8:51 a.m., which is completely untrue. It was a hook-and-drop, not a full impound. This is a predatory practice and borders on a scam. The fact that this company only accepts cash and refuses to provide immediate receipts is unacceptable. Any driver handling cash transactions should be fully equipped and required to issue a receipt on the spot.

I understand this is a towing company that most people get their cars towed to due to parking…read moreviolations or getting pulled over, dui etc but the gentleman who answered the phone was really helpful and he told me exactly how much would be charged per day, fees and how much I should bring exactly and it was a lot less expensive than I was expecting. I really appreciated that.

AAA had left me stranded waiting for help for over 2 1/2 hours. When I finally made it to Walmart…read more(without help from AAA) it was quickly determined I needed to tow my vehicle elsewhere for repairs. Derrick @ Ace came to the rescue as soon as I called him. My van was carefully and safely loaded up and we were on our way! He was so pleasant and personable. You could really tell he had excellent driving and towing skills. I think he could have parked my van anywhere with zero effort. I saved Ace in my contacts and will never be towed by anywhere else!

We sat on the side of the road for almost 4 hours before I finally called and canceled…read more i was quoted 90 minutes Via the text they sent. Apparently they were held up but zero communication. Every time I called I heard "they will be here in 20 minutes" Absolutely horrible service and communication.

Had my car towed today off of I-10, Matt was timely, and very professional…read more I highly recommend Panhandle Towing.

I'm a DISABLED Vietnam veteran. I ASKED Walmart to park on the concrete side of the parking lot…read morewhere baskets are brought in to the store. The employee said that being you're a disabled veteran and not going to be inside the store long that it is ok for no longer than 30 minutes at the most! My wife had to go get an electric cart for me to ride through the store. I bought tea and toilet paper. I was out in 15 minutes. The parking lot cop had called for my truck to be towed. After explaining to him that I was told by the employee that I could park there everything was settled and I was getting ready to back out of the parking area. He drove his tow truck and blocked me in from behind. He then began to shake his finger at me and yelling that I wasn't supposed to park there. He kept me and my wife from backing out so we pulled out and left. This guy was the nastiest person rude and and a plain and simple. I would NEVER USE THIS PANHANDLE TOWING AND RECOVERY!

We were heading back home to Georgia from Pensacola and had our 3 dogs with us. While traveling we…read morestopped by Jimmy's Grill to pick up something to go. While my husband went in to grab the food, I was finishing up walking the dogs. Well.... one of my lovely furbabies decided to lock the doors to the truck!!! My husband called Tim and he quoted 30mins. He assured him he'd be there within 30 mins and he did just that. He was VERY reasonably priced and super nice. His helper was just as kind! Tim, we truly appreciate you saving the day and our furbabies!

Tim personally came through for my wife and I today. Our truck broke down so I did a quick search…read morefor operators in our area. His name came up first with some good reviews. I am very happy we took the chance and called him. He answered the phone personally and said he could help us just as soon as he helped out some other folks. He finished a couple of runs and called me back with a time to meet him. Everything went smoothly. He is friendly, professional, local, extremely well priced. Really good guy who helped us out. I strongly recommend his services should you ever need his help! Thanks Tim. I hope I never need your services again but if I do I will surely call you!

Absolute garbage. My insurance had this company dispatched when the driver was close he called…read moreasking how low my car was. I explained to him that it was as low as every other charger. The driver then called his dispatcher and had them cancel under the claim they can not find me. Bull I was on the phone with the driver and told him exactly 3 miles south of duke field exit on the northbound side of 85 . THANK GOD FOR TOWLOGIX IN FT WALTON THEY ARE THE BEST AND I RECOMMEND SKIP THIS COMPANY AND CALL TOWLOGIX AT 8504967200

Beware! If I could give less stars I would. I called…read moreroadside assistance for a flat tire on my new vehicle. Tow Hero's showed up, I was told "no problem, I can do this in 5 minutes". He jacked the car up, removed the tire, the car fell off the Jack causing over $6k in damage. Tow Hero's will no longer answer calls from us or the collision company. We've been completely ghosted. Never, never, never use this company, they do not take responsibility for their actions.