Told me since I was ordering more than 2 items that I don't qualify for free shipping! Completely ridiculous. Josh the ecommerce manager should be fired. I felt like I was getting shaken down when he hold me I would be getting charged an additional $100 for shipping 2 days after I checked out. STAY AWAY FROM THIS COMPANY read more

I am finally, and enthusiastically, writing this favorable review after dozens of visits/purchases - and the follow-up experiences - at Joe's Sporting Goods in St. Paul. Please take the time to read this entire review to find out what Joe's Sporting Goods is really about. It's not just about prices and availability. Joe's is about service -- a quality that is more and more often lacking in our modern, big-box, hurry-up, serve-me culture. Why Joe's? (1) great selection and variety of projects -- (2) friendly, personable staff who are consistent professionals and even remember me between visits -- (3) people that are willing to go the extra mile and work with me during and after the sale to ensure that I'm getting the most out of my equipment. It's their service after the sale where Joe's has always exceeds my expectations. Based on many sale and after-sale experiences, it is always clear to me that the leadership and staff actually care about their reputation and product. And, Joe's leadership and staff members actually participate in the outdoor activities they support and retail. Joe's carries the equipment and provides advice based on their testing and experience in the field. When I'm asking questions, it is beyond helpful when the person I'm "grilling" with questions has been out there and tried the stuff... been through the mill with it. And, if something hasn't worked out the way I expected, they have always made it right -- I speak from experience on this. I've had several returns, equipment tweaks (boots/skis) or exchanges where equipment failed or simply didn't meet my expectations. It was always handled fairly and without complaint. I like fair prices and great up-front service just like everyone else. But, it's the service after the sale that really counts. Businesses - and people - should not be measured by what they do when things are perfect, but by what they do when it isn't. Joe's has never let me down. They always find a way to fix what isn't perfect or check in with me to ensure that my equipment is working the way I expect. And, and that's what really keeps me going back there. Their prices are competitive, but I would (and do) pay extra for that kind of commitment to service...(I live in Eden Prairie and I drive the 30 miles past other sporting retailers to bring my personal and family outdoor recreation business to Joe's.) I spend most of my time and $$ in the ski department, but I branch out. In the ski shop, I've had fantastic support, service, and advice that I really needed. I've recently returned to skiing and ski racing almost 20 years after a life-changing injury (and a left, lower leg amputation). Joe's has worked with me every step of the way (no pun intended). They know their product AND they know racing (I'm an REI fanatic too, but you can't get that at the REI alpine department). I'm an over-the-hill, 42 year-old, amputee ski racer. But, I've been able to rekindle a fire for skiing and competition unavailable to me until now due to pain and injury over the past 20 years. If you think it's easy to get an adaptive skier back on equipment and skiing competitively against able-bodied skiers -- after a 20 year break -- think again. I don't just slap the gear on and head out - it's a lot of up-front research and after the sale tweaking to make sure it works right. Joe's doesn't blink... they just get it done. The staff at Joe's has even worked with my coaches and our adaptive team to get equipment that works under the challenging conditions for adaptive skiers and racers. I've also outfitted my entire family as well so they can enjoy the journey with me. (If you have young kids that ski, consider Joe's annual rental program for kids.) I can honestly say, without dramatic emotion, that I would not be enjoying and thriving in my return to ski racing and free skiing without the expert and person-to-person service I've received through Joe's Sporting Goods. I've also had the opportunity to race with Joe and his sons (Jorden and Jenner) at our annual adaptive ski race. I can tell you from personal experience that the family is passionate and committed about people, the community, and outdoor recreation. In my book, that passion and commitment are the key ingredients in a recipe that works and keeps me coming back again and again. On another - very important - note, Joe's is a small, family-owned business based in Minnesota. If you live in or love Minnesota the way I do, pay it forward by supporting Minnesota business. And, while I won't go into details, check out the charitable and community support record of Joe's Sporting Goods. Their community support is across-the-board generous, consistent, and broad. I cannot put a price on that. Please try them out and support them in return. read more

Canceled my Black Friday order. Won't honor the pricing because you "sold more than you expected to". liked to shop with you but make it right! Losing larger business over a few extra bucks? I used to buy all my rods and reels at your store. read more

Came here during their 30% off everything in the store customer appreciation holiday sale and it was packed! I've been looking for a good quality winter jacket for years that will keep up with the Minnesota -40 temps. I finally found one with the help of a wonderful grandmother like woman who worked there. She spent a good 20 minutes with me searching floor to ceiling for something that fit and looked good. I walked out with a great deal, great jacket, and great experience. Will definitely go back! read more

They deserve zero stars. I had been shopping here for years, but will no longer patronize this establishment. Employees are extremely rude and unhelpful especially at their firearms counter. The service I received was worse than that of Taco Bell. There are several other business within a short distance that want your business, have better prices, and better selections. read more

I think the true measure of a business is how they handle a mistake. I had a pricing problem with an item I purchased from Joe's Sporting Goods. When I came back a couple days later to complain they looked into it, said I was right and took care of it. They did this quickly and efficiently. They COULD have just shrugged and said there was nothing they could do about it but they didn't. I'm only an occasional shopper there so I didn't get preferred customer treatment. I think this is just the way they handle things for an every day customer. That's why they're getting a top rating from me. read more

I brought a shotgun barrel in for a sight repair and upgrade, as I have heard lots of good things about the service and quality of the work. To my great surprise, the drilling out of a broken sight bead screw, installation of a better sight, and addition of a mid bead was done in less than one work day. This would have been a several week backlog at some other local stores. can't say enough good things about the gunsmith services! read more

Joe's employees are the most knowledgeable and helpful around town! The atmosphere and location are great and you are sure to find anything you need for your next outing. read more

Did not spend too much time here, but seemed like decent store. Good selection of clothing and fishing.

Were do I start to start! I picked out a used shotgun from joe's sports did a background check and passed. I then purchased the gun. Went to the range tested it out and the shell would not come out. I took the gun back they tried it out same result" didn't work" They said it was not working probably. They said I could purchase another used one. I had to do a second background 20 minutes I passed the 2nd background and purchased another used shotgun. After I received my concealed & carry card I went back so I could buy a hand gun did a background it came back denied wow! I appealed the denial did the background check again and passed. They called me said I could come pick it up. I went in to pick it up they took a look at my face and said we need to contact the manager lawyer and FBI and that I can not purchased until they hear directly.. If you only felt the way I did you can only drop your head and say again. I'm a black man who just want to practice my second amendment rights to keep bear Arms. Again I have my concealed & carry ID card. I was approved to pick it up. How might I handle this? I don't want anyone to feel the way I did. Was it the color of my skin? I trusted them and thought appreciate my business. Even after they sold me a shotgun that did work. Thanks for reading. read more

terrible service, i placed an order over the phone with joes and everything went smooth until about 4 days later when i checked the status of the order and it was blank,no tracking number, nothing. I called joes to straighten out the problem and they told me they hadent had my item in stock for months now, seems funny because the rep 4 days ago was so happy to sell it to me. so now my question is how the hell did i pay 150$ for something you guys dont even sell??? the rep asked me to call my credit company and see if they took the money or not. he then said he would "see what he can do" and call me back, this was 3 hours ago, i should have known they would not call back seeing how they didnt call back to let me know my order wasnt in stock or anything at all for that matter. stay away from online business with joe shhmoe's they obviously cant figure it out read more

So I'm writing a review about the gun department over at Joe's. I live over in Minneapolis and called Joe's gun department about lead free .22 lr ammunition. They were curt with me over the phone but told me that they had it in stock and to drive over and pick it up. When I got there I looked for it but couldn't find any on the shelves. I asked one of the employees and they told me I had "some wrong information" but that they could order me the ammo. I agreed to go this route and they told me the price for the ammo and that I would also have to pay a $6 processing fee. I asked if it'd be possible to wave the fee on account of the extra driving I would have to do to get the ammo, when I was told it was in stock at the store. Before I could even finish my sentence the gentlemen helping me cut me off to say that wasn't possible and if I wanted to ammo I'd be paying the extra fee. Well I needed the ammo, was already at the store, and decided I'd go ahead and pay it.... even though I felt like the service was bad. Now, just to see how Joe's competitors handle situations like this a few days later I swung in the Maple Grove Gander Mountain since it's near where I work. They didn't have the ammo I was looking for either but they gave me a lower price by $2 per 50 round box and also didn't charge and processing fee. I'm all about supporting the small stores out there. That being said, the gun department at Joe's could use a little improvement with this customer service and processes. I won't be buying ammunition from them again. Matt Minneapolis read more

Purchased a new set of Lange racing boots and received great service and pricing. Staff was very helpful with selection and fitting. Service shop always completes work at the time stated and has moved it up to facilitate ski trips if you come in late! read more

If you are headed to BWCA skip Cabelas, Gander,and Bass Pro. Better service and prices vs all the above mentioned. Joe's staff was awesome

bought a pair of boots, seamed ok at the store, brought then home, had them on for less than 30 seconds and decided they were too small. took them back and was refused a refund - THEY WERE PRISTINE, but the store manager refused a refund - screw this store - I will NEVER give them another dollar - go to a real sporting goods store like cabbalas or gander mountain read more

I live in California and made a purchase online. A representative at the store gave me a call the morning after I put in the order to confirm my shipping and billing addresses were accurate. I really appreciated how quickly my item was shipped and the fact that the store made it a priority to ensure I received my order at the correct address. Thank you for the great service! :) read more

Paid for a new scope install and rings mounted with bore sighting. Work was not done properly (not bore sighted) and cost me alot of time and a box of shells at the range. read more

The end of season is a good deal of most stuffs. I still saving to get hunting clothes for next season. Great staffs and knowledgeable about their products. They are easy to talk and easy to share their experiences about the products. The price might be a bit over but can't beat customers service scarification. read more

Update to my previous review. Still irritated with the whole situation but I did get the refund back very promptly. Must give credit where credit is due (pun intended). read more

WOW. I scored big time with an used Ruger SR40C yesterday. It is in great shape and came with FOUR magazines. I have been looking for this handgun for some time new and just happened to be in the area and stopped in. They also had a good selection of new models as well. Nice sales staff! I received no song and dance like have I got at Bills Gun Shop. They also have a great selection of hunting clothing. I highly recommend visiting this store. read more

Great service and high quality make Joe's my favorite place to shop for outerwear. Got a great deal on a raincoat that has lasted me for several years. read more

great customer service at the fire arms counter. i could have saved a few bucks buying online but decided to support a local business instead. prices are a little on the higher end but only on some items. i'd recommend checking out joe's. read more

I bought ski boots from Joe's last spring before my ski trip to Utah. The boots cost $450, so I thought I had made an investment that would pay off in more comfort and performance. The salesman who fit me with the boots meaasured my foot and said I was a size 27.5. I tried on several pairs of 27.5 boots and they felt too big. Against the salespersons advice, I tried on some size 27 boots and ended up buying them. I traveled to Utah and was in pain the whole time. I returned to Joe's this fall to see if we could get the boots to fit better. One salesman showed me how to adjust the boots, while on another trip, a second salesman sold me insoles. I travled to Jackson Hole for an 18 day ski trip and on the second day, after the boots caused my feet and shins to cramp, I went to the ski shop and was told by boot fitter with 25 years of experience that my boots were too big. He sold me a smaller pair of boots and the pain went away. Upon returning, I went back to Joe's to at least tell them of my experience. At first they told me that the boots should fit and that there was nothing they could do for me and sent me home. However, I had waited for a week and a half for the manager to return from a trip and went home realizing that I never did get to speak to the manager. I called to let him know that i was disappointed not so much in the decison not let me return the boots as they were used, but that I didn't get to talk to him after waiting for him to return to work for almost two weeks - time that I could have been trying to sell the boots on Craigslist. So I called him back the next day to tell him that. He was sympathetic to what I had gone through (not just having to buy boots "on the hill" for a really high price, but for the 5 days of skiing out west that were more agonizing that enjoyable and all the trips I had made to Joe's to try to get the boots to fit comfortably. He offered to give me store credit for the boots, which was actually more than I expected had this been the only transaction I had had with Joe's. I buy a lot of ski equipment from Joe's as well as fishing tackle. By giving me a store credit, it made me feel like my long time relationship with Joe's was honored. Even though the store credit was more than I expected, in the future, Joe's will continue to get my business and make out in the long run on my future purchases. The manager treated me like I hoped a small family owned and run business would. read more

Ordered a pair of Northface Powdance pants on Nov 21st. Didn't receive them for over a week and they are the wrong color. When I called they said that they saw asphalt grey on my order and I had to forward them my order that stated zinc in my email confirmation. The rep was nice but apparently they don't carry this color??? Strange considering it was on their site available for purchase. He said that they would need to contact Northface to see if they could even order these for me but they only have one person that works with purchasing and they are out for a week. How convenient!! How can a company that sells this much volume not have a backup in place for purchasing?? You guys need to get your stuff together. Why would I wait a week just to find out if you can order me a pair of pants that your site had in stock? Reading reviews, it is clear I'm not the only one with an issue like this. read more

I Have been shopping at Joe's since it was on Dale St. I recently went there to talk to someone about repairing the trigger on a shotgun. The older gentlemen who helped me was near totally deaf!! I'm sure they have a better fit for him than waiting on customers?? I left the part for there for the work when I feel like it gunsmith. After 10 days I called Bob Everson, to ask about my part? He was so rude!! Never in all my years of dealing with the staff at Joe's had I been treated like this!!! I debated picking up my part, or letting Bob work on it??? Over 3 weeks later I received a call the part was ready. I picked it up, brought it home. the next day I went to install it. low & behold it was not repaired properly!!!! $100 & still broken???!!!! I have always trusted Joe's. I know I pay more than a big chain like Gander Mt. I felt it was worth the few bucks for the great service you received in yesteryear. You need quality outdoor gear? You need a fishing product explained? You have a question on what shells work best for what? Joe's is the place to go!!! You need a gun repaired? Absolutely DO NOT TAKE IT TO Joe's !!!! Bob gives the quality staff a bad name! read more