Even though I had purchased my Kia a week before in NY, Jasmin went above and beyond in giving me the help I needed. She treated me like a repeat customer! read more

My battery on my 2017 KIA died, after jump starting it the radio did not work. The service dept. at Joey Griffin KIA replaced the battery but couldn't fix the radio. I was told they checked everything and tried to reset the radio but it didn't help. They priced a replacement radio for me at $1500. I went to Wires Inc (Car audio store) where the blown fuse was replaced at no charge! read more

Final injury: Sold this car and filed with them to receive refunds on unused gap insurance and extended warranty plans. Joey Griffin Kia charged a $25 document fee. read more

I have a 2015 Kia Optima that I've been driving for about a year now. I went to this location recently for an oil change and noticed on the way over that the navigation was having issues. The roads were there, but for my location it showed that I was not actually on the roads, but always off to the side somewhere. Far away enough for it to not give me directions properly. I mentioned this at the dealership and was told I'd need to pay $170 to get a new SD card to update the system. I said the current maps were fine, I just wanted the navigation system to work the way its supposed to. The problem isn't that the roads aren't updated, it's that the navigation thinks I'm somewhere that I'm not. These are roads I've been driving on with this car for over a year and haven't had any issues, so I don't see why would I need to pay to make a navigation system be able to navigate. I was still told I'd need to pay for an update. After doing some research online, signs point to it being an issue with the antenna. Also, when I contacted Kia, they said there are no updates even available for my car,. So it looks like I'll have to take the car to another Kia dealership where I hopefully won't be dismissed and pushed to purchase unnecessary upgrades. read more

On our way recently from Charleston, SC, to visit friends in Corolla, NC, we were suddenly faced with three dash sensor lights coming on and staying on. After consulting the owner manual, we realized we needed to find a Kia dealer immediately, Fortunately, we were only about 10 miles from Alliance Mazda/Kia and got the phone number from our phone. When we called, they told us they were a bit short staffed but that they would happily take a look at our vehicle. It could have been a 3-5 hour delay in our trip, but luckily they were able to check out the car pretty quickly. Once the codes were cleared, the car was driven around the dealership a few times to make sure the sensors did not come back on. We would like to thank Trey, the service advisor, for all his help! From calming me down on the initial phone call, to getting us out of the heat quickly, offering refreshments, and taking care of us in every way, he did an outstanding job! I would also like to thank Aaron, the service technician, for fitting us in and dealing with our vehicle efficiently and carefully! Although we do not live near Rocky Mount, we will definitely consider this Kia dealer if we should ever find ourselves in trouble anywhere near then! I can definitely recommend this dealership to anyone looking for a Kia or Mazda and wanting good service! read more

A few years back we purchased a 2013 Kia Soul from this dealership when it was still under the name of Alliance Kia. Unfortunately we did not take notice that the tires on this used vehicle were almost completely bald with little to no tread left. It was driven to Pennsylvania where we were forced to purchase new tires for it. Upon returning to North Carolina we requested the dealership reimburse us for the new tires as they had sold it with worthless ones on it. The owner, when presented with receipts for the tires, adamantly stated that "I will not pay for the tires". Not good in my opinion. Of course, didn't learn our lesson. A few years later had to trade that Soul in for a more fuel efficient model, a 2018 Kia Niro. Outstanding vehicle and no complaints about it. However it was taken in for an oil change and tire rotation to the tune of $68.00. While I can understand $40 of that for synthetic oil how does rotating tires cost $28? In short, we will never again do any business with Joey Griffin Kia and I'd encourage those reading this review to find another dealership to purchase, or have serviced, their Kia autos. read more

I just experienced the excellent team in the service department! I had a major breakdown on my way to work out of town. They towed my car to Joey Griffin Kia. Although they are no longer a Mazda dealership, Devon the Service Advisor talked to their mechanic Andy who is a Mazda Master Mechanic! They calmed me down and assured me they would take care of my car! And they sure did! Everyone in the Service Department from Randy the Service Manager letting me use his cell charger, Devon keeping me calm, and Andy taking care of my car! If I were local, they would be my go to place! Thanks for getting my baby back in working condition! read more

I haven't actually bought a car from here, but I can leave good words for all those that helped repair my car numerous times. From a total engine replacement to oil changes, they have always treated me like the best and I've never had any issues. Everyone is extremely friendly, you can hold a conversation with most of the people here like it's your own family. The buildings are clean and staff has good work ethic. Whenever my car finally does bite the dust, I'll definitely want to get one from here because I know that they actually care about my wants and needs. read more