I wrote a review about his silverdale office, and it follows suit to this office as well. Amazing…read moreorthodontist and would recommend to anyone.

We appreciated Dr. Okunami's work with our child during the process of having braces and the…read moreadjustments. When it came time to have the braces off and move to retainers things with Dr. Okunami's care broke down. Our child had things put on his teeth that broke shortly after they were put on. He had other appliances break as well, and hadn't done anything to create this. Dr. Okunami wanted to charge us hundreds of dollars to have the hardware repaired. This hardware should last for years if not decades and it lasted less than a year. The retainer that was made also broke and that would cost $200-300.00 to be replaced. They didn't have a mold to remake the retainer and it would take a several trips to the office to have this redone. We were unhappy with the follow up care from Dr. Okunami. While we appreciated the care during the braces process it was disappointing to have such different care after we were done with the braces. After spending many thousands of dollars we were surprised to be left with poor follow up care. We have chosen to go elsewhere for better long term care.

Great place to get braces. They are currently getting our son's teeth all straightened out. Very,…read morefriendly and efficient.

I went through them for Invisalign because of a specific problem tooth that was getting pushed out…read more Through out the whole process i was very diligent and listened/followed all instructions to a tee. I even allowed the dr to grind off some tooth material at his recommendation. After treatment with them, i will say my teeth look better, but strictly from a cosmetic standpoint. That being said, the issue i specifically went in to treat has not been resolved, and my bite is no better, possibly worse. I would not recommend this office if you're looking for attentive and high quality work.

There is no one else I'd rather trust for Ortho care than Johnsonlink. I worked at a dental office…read morefor years and this place is wonderful, from the inside out. Both doctors are wonderful but we mostly experienced Dr. Lingenbrink, and he is amazing. He's so kind, and always takes the time to talk to you to explain things, and he loves to celebrate the wins. You can tell that he is clearly passionate about what he does, and wants to provide the best care for his patients. From the moment you start treatment here, you are handled with care. Susanna was our Treatment coordinator and she did a wonderful job walking us through the treatment plan, answering all of our questions, and taking great care of us. She and Dr. Lingenbrink did a great job of informing us from that first time that while my daughter would need phase 1, she would also need phase 2 eventually, which is really great information to know when budgeting for your childs care. The front staff is always easy to get a hold of, they even let you text with questions. Sandy always knew who we were and was so friendly, taking wonderful care of us. The assistants are all really wonderful as well. We always experienced great care while we were there. We saw several of the assistants and I can't remember all of their names, but they were all truly wonderful. We had Taryen a couple times and she was also so sweet and handled my daughter with care. The waiting room has arcade games for the kids, as well as games and books for kids, so my kids always seemed well entertained. Most of the time there wasn't a huge wait and they were pretty on time, though one time we did have an hour wait. The only thing that I would suggest for them is for the longer appointments like first placing braces, etc, maybe having some sort of music or TV above the chairs to help keep kids minds off of it. I know that they see all ages, but for the kids under 12 it can be very helpful to keep their minds at ease. When my daughter finished her Phase 1, they gave her a little gift with her name on it, that featured several food items that were restricted from her diet while having braces. She loved this little detail! I can't recommend this place enough. This is definitely where all people should go for Ortho care, they are honest, transparent, professional, and have amazing bedside manner. Dr. Lingenbrink and Dr. Johnson provide the absolute best care for their patients.

Thank you to Dr Lingenbrink!!! I worked orthodontics for 16 years. I love and trust this office,…read moreand they have done a fantastic job on my Grandson!!!! Great customer service also!!! Thank you so much

First, their online assessment tool is amazing. It cut out so much time I would've spent traveling…read moreto their office for consults. Second, once I did go to their office, I was impressed by how kind everyone was, the minimalistic and gentle vibe, and the personalized care they offered. I spent a long time talking to Dr. Cassidy and I appreciated that she didn't try to sell me on getting braces. Instead, she gave me excellent advice to deal with my ongoing TMJ pain and validated my decision to NOT get braces. She also recommended a new kind of floss and toothbrush. I've never been to a business where they were so patient focused instead of business focused. Though I won't be getting Invisalign, I would definitely recommend this practice to anyone who is interested!

Finally, I just finished with 18 month Invisalign treatment at Green Lake Orthodontics. My concern…read morewas crooked lower teeth and overbite issue. As you see the picture, my teeth are all straighten up now. My bites feel perfect. I am so happy with the outcome. I can smile big with confidence these days. Dr. Cassidy and her team are friendly and professional. I enjoyed every progress.

I use to love this practice until Dr Fugere purchased it. The customer service is subpar at best…read moreand the office staff needs to be trained in how to talk to people.

Wonderful dental experience. His mild manor and calmness was instrumental in making my visit a…read moresuccess. He explained everything in advance, ensured the procedures were understood. There were no surprises. The office and equipment were very modern; lots of new stuff I hadn't seen before. He even took pictures of the problem teeth and put them up on a screen to walk through and explain what was going on. Also, he has a military background, so he is well aware of what many of us have gone through with base dental programs. I will make this dentist and his practice my dentist of choice.

I went to get a quote and he told me that my sons braces would take approximately 18months. After…read morethe insurance, I paid 3400 out of pocket. I explained that I was military and I would be moving and they reassured me that I would be refunded unused portion. He was seen approximately every 8 weeks with one cancellation due to provider emergency. So now that I am transferring i call to get the uncovered time and they tell me that the treatment is covering phase one ( which doesn't make sense because when I spoke with the provider he did not tell me my child would need additional phases.) If i thought treatment would take longer i would have waiting until i moved.. He didn't even get a retainer. To make a long story short I paid 2800 for 12 months.(not including what the insurance paid) I feel that I was lied to. Now I have to go to another orthodontist and pay more money to finish my son's braces.

The best service and experience I could have imagined. Thank you to Dr. Wong and your entire team!…read moreI had braces on my lower teeth, and then Invisalign, and I felt very cared for during the entire process. My treatment took awhile (not their fault at all--COVID-19 hit after I had started treatment, and during this time I was impacted by chronic migraines and other non-ortho dental work as well)--and Dr. Wong and his team were incredibly patient through it all. Dr. Wong is an artist I am very, very happy with how my teeth turned out. If you need any ortho work, I can't recommend Dr. Wong enough!

I could not recommend Dr. Wong more highly. I had a complicated surgery and pre and post surgical…read moreorthodontic process and he and his team were there for me every step of the way. Dr. Wong always listened to my many concerns and made sure to address them and explain each process. The pricing is transparent and everything is clear upfront and a patient is not charged hidden fees along the way. It took me a long time to start my orthodontic journey and Dr. Wong's care team was patient and responsive all along the way. I feel very lucky to have found Dr. Wong and his staff and I am so grateful for all of the care and compassion I received. Thank you!

I'm very pleased with Dr. Brandon and his team. I'm almost done with my Invisalign treatment and…read morehave been impressed by the communication, punctuality, and efficiency of his team. My treatment has gone as planned with no surprises. I never have to wait long when I go in (which is important to me). The treatment cost was as advertised. I'm happy that I chose this office and I'm very excited about my new, straight smile

Consistently great service and communication. Listens to the patients needs and concerns with…read morerespect.

Always make my daughter and I feel welcome. I love this place. You guys are awesome…read more#masterorthodontics @masterorthodontics #buzzybooth

I just want to start this review out by saying this is my first time ever leaving a negative review…read morein my 30 years. I have taken an adequate amount of time to make sure I can give an accurate review. My daughter first started her treatment at master orthodontic's in May of 2024, over the next 7 months there she had broken brackets almost every month, which was really hindering her progress. I wasn't positive if it was something she was doing wrong, or if the brackets were not being applied correctly. What I was told by many of the orthodontist assistants, was that they could identify by looking if it was a "hard" or "soft" break, hard being the patients fault, and soft being an issue with the application of the bracket. Twice in these 7 months I was told it was a hard break. I don't know the exact amount of times she had a broken bracket, but it was much more than 2. Finally in the 7th month, she went in and had yet another broken bracket. I expressed my concern to the assistant, simply stating I was worried about the fact that her brackets kept breaking and that she was hardly making any progress in this long amount of time, beings they couldn't move on to the next phases with her brackets consistently breaking. After expressing my concern, they brought Dr. Carlos over to speak with me (which I didn't ask for) but I was hopeful to get some advice, answers, etc. I expressed to him calmly that I was concerned about the number of breaks, lack of progress and said honestly that I was fully aware it could be completely my daughters fault but that I was just frustrated and wondered if there was anything I could do. He let me know that it had to be her fault and that he had no advice for me but that I was welcome to go to a new office. I was pretty shocked at that answer, in all these months I had never questioned anything and it felt pretty disheartening that when I finally did bring up 1 concern I was met with "you can change orthodontists" even though I was very honest that it could very well be my daughters fault. I told him I didn't wish to change orthodontists, thanked him, and made a follow up appt as usual. Fast forward maybe 2 weeks later, I received a letter from Carlos basically saying we are not welcome at his office anymore because he only wanted people there that raved about him and trusted him. He then went on to let me know in the letter about how he takes state insurance (which is what we have) as a service to the community, which I didn't feel was necessary for him to let me know, it felt to me as if he was trying to insinuate to me we were charity work and I should've been thankful and never questioned due to that. State insurance or not, he is still getting paid and I don't believe us having state insurance had any relevance in the letter. I did try to call and talk with him, but the receptionist told me that he just says we aren't a "right fit". I was genuinely confused and shocked but had to focus on getting my daughter new care. Because we do have state assistance, it was really hard to find her new care getting kicked out so abruptly. It turned out to be a blessing in disguise, we've been with our new orthodontist for 7 months now and have not had ONE SINGLE broken bracket. This is why I waited to make this review, I figured this would be the only true test to know if it were my daughters fault, or an error in application.. she has made SO much progress, I'm aloud to ask any question without any of the employee's getting their ego/pride hurt (that's what I truly believe this was about) One big difference I have noticed between the offices, is the assistants have been in practice for 10, 20, 30 years. While at master, most of them are young. I'm truly so disappointed in not only the care we received at Master Orthodontist, but the way we were kicked out for simply asking a question. Especially if you are on state insurance, be very careful bringing your child here. The process of switching office's is a lengthy one, you have to do the entire process over again and run the risk of your child being denied care by the insurance even if they already have their braces on. I know Dr. Carlos knows how the process goes and I felt he did it spitefully because I questioned him. Luckily it turned out to be for the best for us, but I just felt obligated to warn others about our negative experience and hope no one else has to go through the same.