I'm very disappointed with how billing was handled at this provider's office. I'm a Medicare and…read moreMedicaid patient with QMB coverage, which by federal law means I should not be billed for Medicare cost-sharing. Despite this, I was charged twice for services that should have been fully covered. I understand this may have come from incorrect information passed to the billing department, but it's still unacceptable. Patients who rely on QMB protections shouldn't have to fight to be treated fairly.

They do not warn of the large bills that will follow the procedure despite several attempts to…read moreinquire about charges!

From my personal experiences with Dr. Bret Prylinski…read more He and his Buckhead location staff are amazing with passion, care and healthcare expertise

I have had nothing but great experiences with Dr. Prylinski. He has helped me talk through the…read moreoptions I have and what I think is best to start with that fits my lifestyle and guides me through what I need. He makes sure I understand what medications can and cannot do and have reasonable expectations toward growth and toward better health.

When Dr. Rabinovitz moved to a different practice, I wandered around seeing urgent care docs and…read moreasking for referrals for a great PCP. THEN SHE CAME BACK! I immediately made an appointment only to establish myself as a patient. I wanted to just say "hi" and leave but she suggested a full physical since it had been a while. Boy, am I glad she did! She discovered a problem and now I'm getting it taken care of in a proactive way instead of on an emergency basis. Dr. Rabinovitz is on time yet she somehow never seems rushed or bothered. I feel listened to and cared for. She is the epitome of what a family doctor should be. I'm so grateful to be under her care!

Yay! Dr. Rabinovitz is back! I am so happy to be able to go to her for medical care again. I cannot…read morespeak for the other provider at this practice, but Dr. Rabinovitz has excellent bedside manner and is always very helpful.

So this review is personal yet meaningful. I hope I succeed in sharing some insight and positivity…read moreto you all! This week I had had to take a visit to see the specialist to see Dr. Rangarajan. For the past couple of years, I had not been feeling like myself and things started to escalate the end of 2025. Long story short I have been having random fainting spells. I'm very winded just doing the simplest things like going up a flight of stairs, extreme fatigue, and just not feeling like my normal self. The last straw was an evening out with my sister and me having a random fainting spell while dining at a restaurant. She had never seen this happen to me and it was very scary and eye-opening which led to Dr. Rangarajan at Piedmont Heart Institute Brookhaven Cardiology. I must say my visit was very enlightening, very resourceful. Dr. Rangarajan was very thorough showed compassion and demonstrated stellar bedside manners! Even his physician assistant was top-notch. I left feeling educated of the necessary steps, he's taking to ensure we get to the bottom of why I'm having the fainting episodes and find a resolution which brings me sense of relief. Just a note to everyone please take care of your health, especially your heart and vascular health. It has no age limit. My significant other had an unexpected heart attack January 2025 at 43 years young. I'm so thankful he's still here with us! However, it doesn't always turn out this way as six months later we lost two friends and a family member to massive heart attacks all well in their early to late 40s. I'm grateful to have found a specialist who cares about my well-being and is taking his time to ensure all the necessary screenings/ test are scheduled. Do not wait for an ache or pain to get checked. Please take the time to go get your screenings. Make your heart health your priority! If you are looking for a cardiologist, I highly recommend Piedmont Heart Institute Brookhaven Cardiology. Ask for Dr. Rangarajan. The office building is visible & easy to access off of Peachtree Rd. The office building is connected to a Walgreens pharmacy. There is plenty of "free" parking in the parking garage. I did not get as many photos of the office as intended but I'll try to remember my next visit. I hope this review was helpful.

Apparently, the front office is predominantly foreign born. The attitudes towards older patients is…read moredeplorable. Therefore, if you have older relatives or provide elderly care, be present to counter their nasty attitudes and unwillingness to document appointments by card with the likelihood to lie about appointment setting options unless it's to accomplish patients from their homeland. Lastly, despite what pleasant reviews Dr. Khorie has received must be paid. She is relatively unpleasant and not knowledgeable in her field. I am totally inclined to believe her medical license is a scam. She comes across as absolutely confused or uncertain of how to resolve patient issues and laughs dismissing patient concerns. Apparently, she doesn't know how to diagnose symptoms because she has given out a wrong prescription twice for a patient I am hired to watch. Avoid her at all cost.

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

Melanie Thomson is the worst doctor I have ever had. For two years I was under her care,…read morerepeatedly complaining of issues that should have called for a colonoscopy. She mentioned it but didn't follow up. She said use Prep H. I said it didn't work. She did nothing. I fired her and on my first visit a colonoscopy was order and I had Stage 3 colorectal cancer. That was in 2014. I am still recovering. She almost killed me and didn't care. She has never once bothered to find out if I lived when I informed her of my diagnosis. Melanie has no right to treat humans. Or animals. I have the medical records to prove it.

Most thorough and personable doctor in Atlanta. I feel very lucky to have her as my primary…read morephysician. Also, her staff is excellent.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

Here is a list of MDs at this location…read more Fullerton, Richard MD (404) 367-3100 Dekle, Catherine MD (404) 367-3100 Levine, Marshall MD (404) 367-3100 Golden, Terry MD (404) 367-3100 Donnan, Paul MD (404) 367-3100

Went for a routine physical with him and he prescribe some medication for me and next thing I know…read moreI am charged additional money for an office visit. I have been going to this practice 25 years and this has never happened. You would hope you would be warned of this charge.