I cannot say enough good things about Steve! My Hokie son broke his glasses a week ago, and went…read moreto a practice on Main Street to get them replaced. With all the upselling, the price tag was over 500! We happened onto Steve. My son took his glasses in and Steve is going to replace in a day....at a cost under 200! Great guy!

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

I have been having my annual eye exam here for a few years now and the service is a excellent. The…read moreselection of frames they offer is also excellent. Highly recommend.

I am disappointed in the payment/insurance billing process. I was told today that the annual vision…read moreexam would not be charged to my vision insurance plan because it was a "medical" exam - not a vision exam. The purpose of the exam was an annual check-up. I wear contacts. The first contact trial made my vision worse. The second testing was on target. I thought I had paid the bill in full last week but today was told of another $94.00 charge. The front office handled things poorly, when I asked questions. The explanation given was that I was older, and this was the way it was done for older patients. I am 72. I don't have glaucoma. I don't have cataracts. I do have some neurological problems. I declined to speak with Dr. Jacobs at the time because I felt the need to remove myself from the situation. I respect his expertise. However, I will not be returning to this practice because of the billing methods. My husband recently had a good experience. He had his annual vision exam and purchased glasses a for a quarter of my cost using the same vision insurance. His visit was not labeled "medical". He is seven years older than I am. Live and learn.

Excellent service from staff and doctor. They ordered frames for my husband and I to try on without…read morecommitment. I wish my husband and I still lived in Blacksburg. I would definitely recommend them.

Dear Sir/Madam, I…read morehope this e-mail finds its way to the management of Blacksburg Eye, because it concerns customer dissatisfaction and that's something a prudent business owner would want to be aware of. On October 10 I placed an order for prescription sunglasses with Blacksburg Eye. I ordered them with the intent of taking them to India on October 26. I made that intent clear to the optician with whom I worked. She assured me two weeks was plenty of time for the glasses to arrive, and that she would notate the file with my travel deadline as an additional assurance. As of today, the 25th, the glasses have not arrived and, I'm told, are not expected until after I begin my travels. Frustrating and irritating though that may be, I was prepared with the address in India where the glasses could be shipped. But, I was told that Blacksburg Eye will not pay to ship the glasses and if I could perhaps have someone else pick them up that person might be able to ship them for me. Unacceptable. I would not have ordered the glasses in the first place if the optician had not misrepresented to me that they would be available in time for my trip. To add insult to injury, Blacksburg Eye's subsequent complete failure to take any responsibility or at the very least work to solve a customer's problem that it had contributed directly to, leads me to the conclusion that Blacksburg Eye is not in fact concerned with its customers. I have purchased two pairs of glasses with you in the last 6 months to the tune of about $2,000. I can assure it will be the last money I spend at Blacksburg Eye. I can add to this story that my wife, whom I suggested visit Blacksburg Eye, has had what can only be described as a miserable experience. It took all of 6 frustrating weeks for her glasses to arrive after mistakes were made in ordering the properly sized lenses. She visited the office 3 times to pick up glasses that were not available when she was told they would be. No one called to inform her that they had not arrived. The most frustrating aspect was lack of acknowledgement of the mistakes followed by the lack of service to try to rectify the problems. She told me in no uncertain terms that she will not be returning either. We both understand that the lab preparation and shipping times can be imprecise. But to misrepresent those times, and to accept absolutely no responsibility for the delays--not even a token effort to rectify the bad taste we both have in our mouths--is the hallmark of a business that can afford not to be concerned, or cares not to be concerned with its clientele. I can assure you that is not the sort of business in a small town we're interested in patronizing. Respectfully, MJM & AEM

Very clean and professional. We are new patients. I got new glasses plus lens in older frames I…read moreliked. Got glasses back very quick. Nice people

I shared my concerns with the tech/first person I saw. Apparently they did not share that…read moreinformation with Dr. Teaters. He was quick and impersonal, and spent less than 10 minutes in the room with me. He reduced my prescription despite me saying I couldn't see up close anymore and sent me on my way. No mention of the other issues I am experiencing. On top of that, of course now I cannot see with the contacts the prescribed because he reduced my prescription for some reason. He is very condescending and presumptive. I told him I was a phlebotomist and he said "oh you spend a lot of time on computers then" and insisted k be prescribed the most expensive contacts possible, stating that it would help with blue light and screen time. I didn't know that human arms were considered screens but okay. Will not return and VERY angry that I now have to go someplace else and pay out of pocket for a real exam.

Do not go here. I got an incorrect prescription. took a week to get a return phone call. when I…read morecame in they just wanted to "adjust" the prescription. I demanded to be tested. I said "since we got it wrong the first time shouldn't we make sure it is correct the second time?" needless to say they charged me for different lenses.

Despite my stress and frustration over the incident, I'm certainly willing to be reasonable if the…read moreowner or manager reaches out in that same spirit. I didn't mean to imply that the office could only make it right with a partial refund. What I would really like is for them to acknowledge it was their associate who made the mistake and apologize for trying to convince me it was my fault, I should have known, etc. I want to have a good relationship with this office. When I mentioned a partial refund, it was just the first thing that came to me when the manager asked about making it right (and, as my review shows, the manager just. became more angry about it.) Really I was mostly upset that I was treated by the cashier and manager, who both told me it was my own mistake. At the time I was offered a very insincere apology. I hope will all heads cooler now, they will be willing to extend a sincere one and we can rebuild that relationship. I am not asking for any money, just a sincere apology. If the owner or manager want to offer that or discuss this, I hope they reach out to me.

My husband and I came here for glasses during Covid. They scheduled an appointment to look at…read moreglasses so we were the only ones in the area. The optician was very helpful without being pushy, and she was happy to look up insurance prices and options. Not a huge selection of glasses, but all high end brands - coach, longchamp, Kate spade, etc.

My wife went in for an eye exam. We are uninsured. We were quoted fees for the exam. When…read morefinished the price was significantly higher than what we were quoted. When we tried to ask for a reasonable explanation, the staff became abusive and impatient with us. There was no reason for the disrespectful treatment. It seems fairly obvious that this office does not want to be bothered with uninsured persons. It is also obvious that the staff is very poorly trained in customer service. Edit-I have spoken to Shelli Wright of Kepler Vision and was treated with respect by the senior staff who promised to address the incident.