I am very displeased that I am having to write this review.
Initially, I had 3 different roofing companies come out for estimates. Quantum roofing was the last to come out. My partner and I were INCREDIBLY impressed with Erik's knowledge of roofing and the quality of different materials.
Initially, Erik answered all of our questions and responded to our questions promptly and professionally.
We had discussed during the estimate all of the things we wanted done when they completed the roof repair, including removing an unnecessary chimney that we no longer needed due to changing the fireplace to ventless gas.
We were quoted a timeframe of several weeks and were very impressed with the fact that they were able to identify a week that was a few weeks sooner than what we expected.
However, this is where it stopped being impressive. We were told that the crew lead would reach out to schedule for a Wednesday, Thursday, or Friday appointment during the week identified (May 20, 21, or 22). We waited on Monday and Tuesday and we never received a call. Unfortunately, I had to reach out to the crew lead to get this scheduled. I called Tuesday evening and was told that they were actually still working on another site and wouldn't be finished and couldn't guarantee a day that was quoted.
My partner specifically took those three days off in order for one of us to be here for when the roofing repair would be completed. At the end of the call, the crew lead told me that they were headed home from the job and didn't have the opportunity to look at their schedule and would call me the next day.
I was later asked if they could come Saturday and my partner and I had things scheduled for the day and were unable to accommodate (as we shouldn't have had to). Then the crew lead was dancing around other days the following week and they did not seem to have any idea of when they would be available to complete our roof.
I finally explained to him that I was not having it and they will come when we are available.
When the roofers finally came, it was a completely different crew than who we were told was coming, without any heads up.
The roofers were almost completed with the job when we noticed they hadn't touched the chimney that had been discussed, so I asked them about this and they told me that they weren't even told of the chimney coming down and that it was not in their work order.
When Erik was contacted, he stated he didn't even know that was something we had requested, when it was one of the very first questions we asked him during the estimate, and he told us it wouldn't be a problem to do this for us.
The chimney was taken down after the call with Erik at no extra charge, which we were thankful for.
During the repair, one of our copper landscape lights (worth $40 a piece and no longer being made) was damaged where the top of the light was broken off. We also obtained mild gutter damage from the ladders they were using.
When we completed the final walk around, we pointed this out to the crew lead who said he would talk with Erik about getting these damages fixed.
When I contacted Erik, he explained that they would get on it and make sure that the light gets repaired and he would see what he could do about the gutter.
As of today (9/5/20), we still have yet to receive any co tact from Quantum Roofing. l sent Erik a text message on Monday, June 1, 2020 at 11:47am, asking more about the gutters and the light. I did not receive a response.
I again texted Erik on Sunday, June 28, 2020 at 8:42pm.
I still have yet to hear from Quantum about these damages.
I would 100% NOT recommend this company to anyone due to their lack of professionalism and lack of any response whatsoever.
I was unable to get a picture of the gutters due to lighting, but the damage was pretty minimal to the gutters. read more