I highly recommend Greg Jareczek - State Farm agent, for your insurance needs!…read moreRecently my auto insurance with another company went up by over $30/month, for no apparent reason and I wasn't notified of this in advance, etc. I found Greg Jareczek's information listed here on Yelp for auto insurance and I called and reached someone easily (Chong). I requested a quote and got one within minutes and was pleased that I would save some money by switching over to State Farm. Chong was super friendly, knowledgeable and helpful. I'm relieved and grateful. Thank you!!!

Very pleased with my experience with this State Farm office. Chong was super responsive…read more(proactively reached out and offered help), was really friendly and super helpful with switching my auto and home policies from another insurance company and saving me $.

My son calls and his car is broke down out of state as I'm boarding a flight. My son is having…read moredifficulty logging into the State Farm app for the road side assistance benefit which is excellent by the way. Beats AAA. Anyway, a quick reach out to Adam Doe State Farm god and my son has the service he needs. Thank you to the team over at Adam Doe State Farm!

When I first gave Adam's office my insurance business his office was responsive and helpful…read more However the last 1 1/2 before I took my business elsewhere, his office rarely returned calls or responded emails until after I had made multiple attempts. I had a face to face meeting with one of his staff members during which he promised to review my coverages as well as to research answers to questions I had. He NEVER got back to me with any of the answers I needed, despite numerous attempts to contact him. The final straw was that State Farm's premiums kept rising by 10% to 30% with each renewal, which was not justified considering the lack of service from Adam's office.

Arelys is a kind, understanding, and knowledgeable agent! She was awesome with helping me open up a…read morenew policy for my child and she was so willing to help me understand many of my questions and concerns. I just want to give a big thank you to Arelys for helping me and making me feel hear, understood, and just her kindness made my entire day today!! Thank you Arelys!!!

My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely…read moredisappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his "extensive experience" and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company's processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance--not dismiss concerns or respond in a condescending tone. Even though he mentioned they "don't get incentives for approving or denying claims," it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I hope this feedback is taken seriously, as customers deserve respectful communication, accurate information, and representatives who genuinely work in the client's best interest--not simply to get through a conversation or sell a policy.

Amazing customer service. Noemi was excellent! Extremely…read morepatient, she went through all the options I had, plus she was very kind and polite.

I have had nothing but excellent experiences dealing with everyone in this office. Micki especially…read morehas been very helpful with all of my insurance questions. I have saved a ton of money bundling Auto and renter's policies through Margaret's office. I switched to State Farm after a little green lizard tried to raise my rates astronomically on a very old car. I love this office and all of the staff there. Thanks for everything!

The Fabregos office is by far the most professional and efficient office in the area. Our vehicle…read moreaccident process was handled quickly and without any hassle. I was placed into a rental vehicle the next day and my vehicle was returned in two weeks. Many thanks to the staff and all their help and concern during this process.

This State Farm office is under new management. The office is newly decorated and the staff is…read morevery pleasant and professional. Hector is the agent and you can tell his team follows his lead. I received a very good consultation on life insurance. Great service all around.

Know Gus Jr. since he was a young boy. One thing is a…read moreconstant! Gus jr. is no different than his father. Both are consummate professionals in serving the insurance needs of their policyholders. I would entrust my assets knowing that Gus Jr. like his father, Gus Sr. would deliver in protecting my personal property, my family, and me to the fullest!

Bad customer service. They are not well trained and can't answer a simple question. Not up-to-date…read morewith State Farm operational changes. Most probably they are more focused on getting more customers than supporting their existing loyal customers.

I have been a customer since I was 16. I joined my parents policy. My dad has been a customer for…read more57 years. At this point I have been a customer for 27 years. I have owned a home for the past 18 years and in these 27 years I have filed 5 claims. 1 car claim about 2 years ago (I hit a curb in the winter) and 4 roof claims. State Farm has denied all the roof claims and never paid out a penny on any of them. So why is my homeowners insurance being dropped. I should have dropped you in 2018 when every house around me got new roofs after those microburst tornados we had and State Farm said mine wasn't bad enough. How is it possible that the two houses behind mine and the house on the right and two houses on the left and three houses across the street needed new roofs but not mine. At this rate I might as well take all my policies elsewhere. Longevity and loyalty mean nothing to this company.

I am in the Process of switching to Erik Nelson from a very incompetent State Farm office but don't…read moreworry, I won't mention Laura Barrett's name lol. Anyway, Erik's staff spent a long time on the phone with me answering my questions, much of which was done after their office hours. They also sent me a confirming email almost immediately after our call had ended. In addition, they even found at least one error with my policy, even before officially becoming my agent. In addition, I also received a welcome email from Erik the following day which included even more information regarding some of my questions that I asked his staff on the previous day. If this is any indication of the kind of service and professionalism that Erik Nelson's office regularly provides, I am very confident that I made the right choice.

Matt and his team are top-notch, customer-focused agents! Highly recommend. Very people focused…read moreand explain options and services clearly.

Needed a new insurance agent when we moved and was recommended to Matt Gross. Lorrie who works in…read morethis office was fantastic! And Matt even called to make sure we had all we needed and to welcome us. They know what they are doing!