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    John P Herzog DO

    5.0 (1 review)

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    6 years ago

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    Osteopathic Healthcare of Maine

    Osteopathic Healthcare of Maine

    3.1
    (7 reviews)
    0.2 mi

    Though it's unquestionable when evaluating whether to employ any service or to shop in any store or…read moredine in any restaurant, one is better served by evaluating the WHOLE of the service provided rather than the performance of one employee such as a server, clerk, or receptionist. With that, if exposed to only one person, in this case one doctor of the many in this service, it's difficult to evaluate MORE than just the one. That's my caveat. It appears, based on previous reviews, this office many have previously or perhaps even currently is struggling with some customer service issues. My experience wasn't entirely stellar, but altogether not atypical for many of the health services I've been exposed to in the Portland area. There's a feel of being in the mill, just another number, not personal. There's a large population to be served so they get a pass from me on that topic. I'm never quite comfortable with office personnel being trapped behind the sliding glass windows and me on the outside not knowing whether to rap on the window if they do not acknowledge me, stand there waiting for eye contact from them hoping that means they recognize I have to check in, or just take a seat and hope they'll address me when they can. This office suffers from this malady. Most medical providers have struggled in their attempts to commit dedicated space for folks to reveal their personal data and thereby protect their HIPA rights. This office suffers from this malady as well. One is forced to stand at the window, within full earshot of the entire waiting area (about 15 x 15) and rattle through name, dob, phone, etc. Again not atypical. Once past the experience of checking in and getting in with my doc I was quite pleased. Appropriately polite, engaged, invested in my story, and detailing everything I brought up, then feeding it back to me for confirmation on all the details. This, in my opinion, is exactly what any provider needs to do in order to accurately understand what the patient is presenting with. My doc was terrific simply put. He explained exactly what his service would be, the timing as he imagined in advance of actually treating me, the outcome he would hope for, and instilled a sense of confidence in me that I was in good hands. Check out was simple and quick, my hope for every visit. It's rare for me to rate 5 stars because there's always room for improvement, but this facility gets 4 thanks to all that I've noted in this review.

    Getting medical care can be challenging when you have rare health issues, but I thought Dr…read moreGreenfield was acquainted with my issues. I was happy with him until one appointment where the adjustment he gave me left me in severe pain and almost crippled from the pain. I tried calling his office, but they were closed during that weekday. When I brought it up at a follow up, he said it was normal. We had discussed a treatment option, which he was going to look into. He decided to do the opposite of what we had talked about. I went along with it, but I had issues. He wasn't willing to look into other options to help me. He seems to have a very limited protocol for addressing issues. It might be great if you're one of the people it works well for. If you're not, then he can't help. He seems unwilling to think outside the box to figure out how to help people. Also, if you're sensitive to heat avoid this office during the summer since they have no air conditioning. It was 90 out when I was there, and it felt like that when I was in his office. He didn't seem willing to figure out what's going on with me when I said that I felt like passing out just sitting in the office.

    MaineHealth Primary Care

    MaineHealth Primary Care

    5.0
    (1 review)
    3.7 mi

    Honestly the more often I am seen here the more I love it…read more I recently was suffering from a bronchial flu. Like a hideous combo of bronchitis and the flu. I had been in bed for two days and was due back at work but knew I couldn't make it thru an hour of it so I drove to the hospital. It's early afternoon on a Thursday and they had a 3 hour wait in the ER. Well I was absolutely too sick to sit in a waiting room for 3 hours- and that's just to get to step one. So I got back in my car and called Maine Med family practice and found out that they do have urgent care so I could be seen that day at a designated time just by a different doctor- but one with my records on hand. So much better . Seriously unless it's 3am and I'm in an accident I would ALWAYS prefer to just use my urgent care!! So today I had my physical. I received 3 vaccinations and was totally happy to realize the importance of having a regular doctor at a decent hospital. Going over the paperwork they gave me while there I realized that in the last few months they had amassed my entire medical history. I lived seeing shots I received in 1988. I don't have to remember that my Tetanus was due this year. They reminded me. Maybe it cuz I'm from a big city in California but insurance for me there always meant ER visits or clinic visits. Never this personalized care. They called me to set up the appt for my yearly physical. I didn't have to remember. Gotta love that. One less thing on the calendar to set reminders for.

    Martins Point Health Care

    Martins Point Health Care

    2.3
    (42 reviews)
    1.9 mi

    My PCP recently prescribed Mounjaro as a 3-month supply. Instead of verifying what was clearly an…read moreirregular prescription (written as 1 "pen" with three refills), the pharmacy chose to "interpret" it on their own. The result? They filled it as a 1-month supply, but still charged me the full 3-month copay and shipped just one box. When I called to resolve the issue, Kristy R. (Mail Order Pharmacy Rep) flat-out told me it's "not their responsibility" to clarify questionable prescriptions with the provider--that it's entirely on the doctor. That's not just poor service, it's reckless. Pharmacies are supposed to be a safety checkpoint, not a guessing game. It got worse. When I asked her how she'd feel if she were in my position, her response was: "It doesn't matter how I would feel." That level of indifference says everything about the customer experience here. Between the lack of accountability, unwillingness to verify obvious issues, and dismissive attitude toward patients, this experience was beyond frustrating. If this is how they handle something as straightforward as a prescription, it raises serious concerns about their overall service and patient care.

    Medicare Advantage plans are scams and could leave you with significant medical bills. Please buy a…read moremedigap plan G policy from any insurance company benefits are the same no matter what insurance company you choose. No networks, no prior authorization good all over the country and any medical provider who accepts Medicare will take care of your medical needs and no need for referrals Hope this helps anyone who becomes eligible for Medicare either through disability or age God bless Richard F Davis Windham maine

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    John P Herzog DO - physicians - Updated July 2026

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