I am so grateful to Casco Bay EyeCare! Last Spring, I had an accident with one of my eyes while…read moreshaving. It was scary, I thought I might lose my vision which was getting blurry and deteriorating in just a couple of weeks. Since I was on Cape Cod dog sitting, I drove up to the Mass Eye and Ear emergency room in Boston. What a shocking disappointment, their ancient equipment looked left over from the Civil War and their ER doctors were literally running from room to room. After that strange appointment, I was more anxious about my vision. Then I thought to call and make an appointment with Casco Bay EyeCare in Portland. I'm a long time independent Medicare agent and have lots of Maine clients who are happy patients there. A week later, with little sleep and stressed out, I drove over three hours for an appointment with Dr. Amy Cyr. I entered their beautiful Old Port offices, hopeless and exhausted. I asked one of the front desk gals for a hug. Dr. Cyr led me into her office which was so clean, her equipment looked brand new and as up to date as could be. Dr. Cyr put me at ease right away and said she could help me. She spent over an hour examining my eyes from every angle, with the latest equipment that Mass Eye and Ear ER did not have! I had one of the worst cases of dry eye Dr. Cyr had ever seen, my eyes were a mess with irritation and thus the blurriness. I left the appointment with hope restored and deep gratitude. I immediately began a daily regimen of preservative-free eye drops in both eyes several times a day, which I continue to this day. My eyes retuned to normal within a week of my appointment with Dr. Cyr. On a follow up visit a few weeks later, I brought a bouquet of flowers for my eye hero, Dr. Amy Cyr and the good gals at the front desk. To me, the team at Casco Bay EyeCare in the Old Port, are eye angels. Thank you, above all, Dr. Cyr and also Kaylin, Liz and Debbie. Thank you.

My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

My husband and I both had cataract surgery recently at Eyecare Med Group in Portland. The staff was…read morevery accommodating to our needs and provided wonderful care. Dr. shah was very caring and answered any questions that we had. We both had a very good experience . I would recommend them to anyone looking for cataract surgery.

Update: shortly after posting my initial review, I was contacted directly by customer care…read morerepresentative who personally promised to get it straightened out. She explained there was some confusion because my practitioner had also gone on an unplanned extended leave. Which could account for some of my experience, but not quite all of it. Anyway, they took fantastic care of me after that. We finally did the tiny corrective procedure I needed and the doc was not shy about scheduling as many follow ups as remotely necessary. I even canceled the last one since everything was fine. I've been happy with the results since. Should have amended this a while ago. Bottom line: I'm glad I did it, but I can't give full marks because of my particular extended experience that probably isn't common.

Portland eyecare is fantastic!! I had a wonderful experience starting with the front desk person to…read moreLexi and then Dr Kapee!! They put me at ease, we're extremely knowledgeable and very down to earth!!! I would highly recommend!

Changing over from another group, I found their care excellent and very caring. I've been through…read morequite an ordeal since the Pandemic hit and needed a thorough review and way forward. Their online forms are efficient and were processed beforehand - the front desk staff professional and caring. I've not had as* complete an exam in over a decade. I appreciate the professionalism and looking forward to hopefully not needing to ever change eyecare again. Thanks to everyone there.

Long-overdue review edit coming soon…read more TL;DR summary for now: 5 stars all the way - I had an initial scheduling issue and it collided with a temporary staffing issue they had and Dr. K went above and beyond to resolve the issue.

This place infuriates me…read more The last two/three times I've gone to them, had my contact exam, and ordered contacts, I've been very low on contacts and let them know this. I also haven't had a car. So, I pay an additional $9 on top of the crazy contact cost to have them shipped to me. Every single time they've told me to expect them to get to me in 4-5 business days. And every single time, it's two weeks later, I'm out of contacts, and I don't have them yet. The first time I called asking, they said whoops, they've been sitting here for a week and a half. They finally shipped them and I got them a couple days later. This time, it's been 15 days. I called at day 13 asking what was up. They put me on hold, then straight up lied to me and said they were out for delivery and would be there in a few hours. Two days later and they're nowhere to be found. No updates. I'm paying $9 for shipping and the contacts sit there for weeks until you literally call them and ask what's up. Now I'm out of contacts, and very frustrated. I know this is basic, but what the f***? These are my eyes! And these contacts cost an arm and a leg!!!! Do better plz. Sorry

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

Everything went well. The office staff, technicians and Dr. Tricia are terrific. Dr. Tricia is…read moreprofessional, smart and listens to you. She does not rush through the exam nor does she rush through discussing it with you. She allows time to listen to concerns. And made suggestions that alleviated those concerns. Roxanne was thoughtful and professional. I'm embarassed to say there are 2 people who helped me and i forget their names. The young women who greets you and the young man who helped me with frames. He was very helpful. I always find that difficult he made it very easy. The young women was very friendly and professional. I had a question or two and she was patient and informative.

Stellar, professional service with a smile! I could not be more pleased with Dr. Gagnon and the…read morestaff at Maine Mall Eye care. I was able to get in so quickly and Dr. Gagnon was so thorough in his exam. I highly recommend Maine Mall Eye Care!

I went to Dr. Wadja to have a lima bean sized stye drained on my right eyelid. I was actually quite…read morenervous about it, but it was a breeze. She was so professional and thorough making sure I understood everything. The techs were also great. Engaging and funny and very knowledgeable as well. What could have been stressful, was easy. I can't say enough about what a pleasant experience it was.

Another great "annual" visit. I love that a follow up is every two years! Promptly seen on time…read moreand eye exam was thorough. Staff were welcoming. Had a pair of old sunglasses fit to my head, and now I'm looking forward to wearing them. Dr. Liam has an ebullient personality and I've enjoyed each visit.

My wife and I have been to Casco Bay Eyecare in Scarborough for eye exams a few times now and we…read morehave had good experiences. The office is clean and easy to find and park. The wait time has been minimal (if at all because the providers seem to run on time) and Dr. Liem is super nice, knowledgeable and a good listener making sure my questions are answered. Front desk staff and other support overall are professional and friendly. Our only complaint would be we wish they had even more glasses frames, particularly sunglasses to chose from in-house. I ended up getting mine at the slightly larger Portland location in the old port- something to keep in mind that each location may have a few different options to check out if you don't see what you want at this one. When ordering glasses it took about what they estimated time wise. The glasses are good quality glass lenses and are a bit more expensive than other spots we have been to over the years. All in all I definitely recommend.

Arrived on time for cataract pre-op testing. 8:30. Never…read moresaw anyone til 9:00. Then a Great tech for tests wth dinosaur socks suddenly appeared on the scene only bright spot. Then Dr meeting ----holding comment and another basic test repeat i had passed ....? Not the one that failed. I also didn't get out for a what could be an hour + half app tops til about noon. The one doctor I had been referred to, as great had just retired. But I figured with long months to wait I see whomever same clinic. I do have a life !! I did make surgery app but the day had been so chaotic reviewing the experience there.... I called cancelled. Add a great coordinating person at the end was kind. She listened to the 'entire' story and understood. (Similar story on here, so don't judge that person ). I asked to be referred elsewhere. Random gripe: What should be required as people calling you have a medical or business number so you know who is calling. I don't answer numbers I don't know as so many political / charity solicitors. And I keep a photographic and detailed call list.

Appalling treatment of a new patient. I waited more than four months for an appointment. The office…read morecanceled it the morning of the visit. I understand emergencies happen. But when I called right away to reschedule, I was told the earliest available appointment was approximately eight months later, and told it in no uncertain terms. Apparently, patients whose appointments are canceled by the practice are just returned to the back of the line. I really needed this appointment, so they really did me dirty.

I bought some frames from Optical Expressions last year, and had the lenses filled near my home in…read moreConnecticut. There was not a day that went by that I didn't get complimented on the frames. The people who work there helped me pick a pair of glasses that really fit my face, and have some style to them, too. But that's not why I'm writing this review. I stepped on the glasses a few weeks ago and broke one of the arms. I called the store to see if they had a replacement, and though they didn't, they got in touch with the manufacturer and ordered me a new one. As the company was in Paris it took awhile, but the folks in charge kept me up to date and sure enough, delivered the arm to me this week. The glasses are back on my nose and I'm ready for the next round of compliments. Thank you, OE!

Trudy & Nina are wonderful! My Boyfriend and I took a much…read moreneeded R&R getaway from NYC and stumbled upon their gem after checking in at The Portland Regency Hotel and Spa. Being that we are all about a well designed frame, we immediately walked in to browse the assortment and were greeted with open arms by Trudy and Nina. Although we didn't purchase anything, their commitment to connecting with prospective clients was outstanding. They immediately understood our taste level and showcased their impeccable assortment solely based off their passion for people and frames while we shared our stories and desire to travel to Maine. We can honestly say that if we return to Portland as visitors or residents (yes, we loved the Old Port that much) we would certainly stop by again and purchase new frames. We feel like they are our friends now. Thank you Trudy & Nina for the warmest welcome. We hope to connect with the both of you again. -Michael & Jantell

I had a great experience at the Eyes on Rosemont. One of my lenses had popped out of my…read moresunglasses. I walked in and was helped immediately. Sloane was superb -- thoughtful, professional and quick. Thank you, Eyes on Rosemont and Sloane!

Great experience every time I go in. Dr Charles Johnson is very attentive and understanding. I…read morewould highly recommend going here vs anywhere else in Portland.