State Farm wouldn't let me open an account, but they were more than happy to take my money! When I…read morecancelled the policy they said it would be 4 weeks for me to get a refund.

Dave's personal attention to me as both a customer and a person is what underlies my review. I…read morealways trust that he has my best interests at heart rather than his bottom line though, of course, he cares about his business. He carefully lists all my options and enables me to make an informed decision on what is best for me. He is involved in his community. His staff are personable and caring. I'm welcomed with coffee and they even help me pay the parking meter if my appointment is going past the time I've paid for. Phone calls are handled professionally. I've been with him for about 15 years plus and wouldn't think of changing. He handles my car loan, some banking, long term health care, condo insurance, plus. I never feel rushed and always feel listened to.

Jim has been my agent for over 10 years.....multiple policies and always responsive, helpful. He's…read moregreat!

Jim Tom and his agency were really helpful in getting me the right coverage. They explained all the…read morecoverage information to me making sure I felt comfortable with what they recommended and what I wanted my coverage to include for my home/auto and as well as my other investment properties. I would highly recommend Jim Tom as your insurance agent. You won't be disappointed!

Excellent Rates, and outstanding Customer Service. I highly recommend. Jessie is great. Wonderful…read moreagent.

I have my homeowners insurance personal article policy and several cars with Luke Harding for many…read moreyears. Reached out THREE times to let him know my husband passed away and needed to update my policies. Nothing nada crickets. Horrible. Update still no hep from Luke

This office responsiveness to emails is sorely lacking. The gentleman working the day we called was…read morealmost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at…read moreleast 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.

This review is for Laurie. We reached out to her to review insurance options and she was super…read moreprofessional in getting back to us and assisting us. What stood out most was not just her willingness to help, but the care and patience she brought to the entire experience. She didn't rush through explanations or make us feel like a burden for asking questions. We truly appreciate her time and expertise. Thank you Laurie!

They are a good insurance company. What stands out the most is Laurie Hamilton. Iam 73 years old…read moreand have dealt with a lot of people in my life. I would have to say that Laurie Hamilton is at the very top. Easy to deal with and a great work ethic. She helped me out with this insurance policy for a vacant property and it had to be a nightmare to deal with,She did it and made it fell Easy. if Laurie left Pachis insurance, I would follow.Laurie ,Thank you. Charles English

Mom and Dad have used State Farm Agent Mark Curi (and his dad before that) for more than 50 years…read more Insurance needs change as time passes, so important to check on your insurance periodically. We had some questions about the current homeowners and automobile insurance, so we gave his office a call, fully expecting to talk to one of his staff. Instead, we got Mark directly. Our questions involved having to run different scenarios, and he systematically entered them into the system to provide that to us over the phone. He provided the pros/cons of each scenario, and ultimately encouraged us to make the final decisions. Hopefully, we'll conclude our discussion over email...I have confidence that it will happen satisfactorily.

Mark Curi has been my insurance agent for 36 years. He and his assistance Deb promptly respond to…read moremy inquiries and are always helpful and wonderful to deal with. I recommend them without reservation.

Loc Vo is a very patient guy. He guided, and explained every steps to my parents for their life…read moreinsurance options. Couldn't be any happier about his service. Thanks again.

This is the best insurance agency in the WORLD! No, seriously. They are. I've been with them since…read more2008 and have been VERY happy. Like a good neighbor, they will drive down the street and jump your car when it dies. They will make calls on your behalf to get a tow truck, find information on a ticket, anything. They are SO willing to help, even when you don't ask or necessarily need it. Oscar is my direct agent, and he's amazing in that sense. Going the extra mile the way he does will mean I'm a permanent client. Loc and Oscar are always smiling faces and I know they truly care about the business they do. Thanks Loc Vo State Farm for all of your awesomeness!

We have had our condo policy with John Tyler for decades. John Tyler and his staff are wonderful…read more They are knowledgeable, extremely competent, and responsive. Highly recommended!

Joy and Leilah did a great job of working with me to get a great price on my HO policy.read more