I contacted Pollock Insurance, a HUB International Company, about getting help with a new home…read moreinsurance policy. They informed me that they would get back to me within a day and email me the new policy information. However, it has been over a week, and I have not heard anything back. Their customer service is very poor, and I feel they are quite disorganized. I can't shake the feeling that they did not want to work with me because I am an Asian male. It seems like the company may have stereotypes about Asians, which is why they have ignored my inquiries and refused to assist me.

I've been working with Beth for 35 years - I'm now retired, but she isn't, and she knows how to get…read moreit done. Over the years she's handled my home insurance,14 different cars and trucks, and 4 motorcycles (two custom), through all the trials and tribulations that brings, no matter what happened at home or where I was in the country at the time things went awry. Never had a problem with coverage or claims, and I confess I've presented her with some challenges. I've looked at other agencies and insurance companies periodically as a reality check - 35 years as a customer speaks for itself.

I have switched my liability insurance over to Dan Fraley. I have been very satisfied with the…read morepersonal service I have received. Fraley isn't the largest agency but they offer old fashioned personal service which we at Ampro Builders appreciate. Oh yes; there is the money savings also. We have saved hundreds of dollars with Dan's help. Dan has helped us buy the insurance we need. I think you will be pleased with Dan's integrity and honest transparent dealing. Sincerely, Robert Chatham Ampro Builders llc

Hey Dan! Former employee Raquel here. Its been 46 days since you sent me my last check... still…read morewaiting for my final wages. I quit because you refused to pay me on time and illegally cut hours from my timecard. Please, give me my final wages so we can both move on with our lives. You cannot decide to cut my pay rate and cut my hours because you feel like it.

Dave at Soleyon is incredible. He has helped me out w/ numerous policies and is always quick to…read morerespond. You can tell he truly cares about his clients. Highly recommended. He's the best in the west hands down!

I would recommend them to anyone. They have been great. Always friendly staff, ready to help you…read moreand answer all your questions.

Extremely helpful knowledgeable and personable. Got us great coverage very quickly. Definitely…read morerecommend!!! Thank you Lorna!

Lorna has been my insurance agent for several years. Lorna has always provided me with the best…read morecustomer service every time. Lorna is incredibly easy to contact and very responsive. She is able to answer all of my questions, and goes above and beyond. It's always a pleasure doing business with her, and highly recommend her, she's a great insurance agent.

Sarah Freeman has helped me with my insurance through the exchange for the last 6 years, and my…read moredad's complex Medicare needs for 5 years. She has tremendous expertise and knowledge about the insurance market and the different factors at play in finding the best plans, and options and changes from year to year. She takes these very complex things and explains them in ways that make them a lot more accessible to understand. She's been able to take care of most of the action steps herself, and for the few steps that I have needed to do, she's given me really clear instructions to follow and helped me double-check that I got it right. I'm someone who tends to research a lot but can get bogged down in detail overwhelm on my own. Sarah has always been prepared with better options and combinations of options for us than I had been able to find on my own, and has taken lots of time with us over the years to go through things like checking the costs of my dad's expensive Parkinson's meds individually through different Part D plans, and helping us make sure he had coverage for the only specialist PT we ever found who could actually work well with him. She saved us quite a bit and even more amazingly, gave us peace of mind about coverage as we dealt with his difficult chronic illness situations. Her expert advice and comprehensive knowledge let me relax and feel secure that I had made the best choices possible for us and hadn't overlooked or missed anything important. She's always been incredibly patient, calm, and kind, even when we had a lot of questions in the midst of the open enrollment period when she's the busiest. Over the last 6 years I have found Sarah to be savvy, professional, well-prepared, thorough, warm, caring, trustworthy, and so, so helpful. I feel very lucky to be able to work with her.

I worked with Shreya Russel when needing to choose a new plan through the Washington exchange. I…read morehad entered my doctors and prescriptions, and based on that information, she was immediately able to recommend two different plans. We talked through plan scope, and what doctors might or might not be covered, as well as prescriptions and other services. I had spent my own time trying to figure it out, and time with another broker who was not able to get me the information I needed. Shreya and Mutual Benefits Inc, had me on my way to choosing a plan in a matter of minutes. Once I decided which plan I preferred, she processed my request and signed us up on our plan, and this was on a Saturday! She went above and beyond to help me get the insurance that made the most sense for my family. Thanks, Shreya and Mutual Benefits Inc!

Areesa at State Farm was amazing to work with and helped me get great pricing on my insurance :)read more

I reached to Areesa's agency when I bought my new car in 2020 - she was so professional, very…read moreresponsive, knowledgable, and gave great service. She was able to provide me with a great insurance quote, cheaper than my previous Allstate insurance with about the same coverage. Since then, she and her team are still very responsive to my inquiries regarding my insurance policy whenever I email her and her assistant. I remember calling one time about my options at repairing a small chip on my windshield from a rock. Her staff provided me with a location that repairs it for free through the insurance. Talk about going above and beyond! I recommend reaching out to Areesa if you're thinking about getting your car insurance through State Farm.

Christina is amazing. I had two not-at-fault accidents in the last year, and was struggling to find…read morebetter insurance. Over the course of 24 hours she found me a policy, with better coverage, that was 80% cheaper than anything I had found on my own. That's not a typo or an exaggeration. She sent me multiple quotes, with multiple companies, to make sure I had all the various options to make an informed decision, and helped me understand the nuances that might make one set of coverages better for my specific needs than another. She is an absolute pleasure to work with, and I think you would be hard pressed to find an agency that would provide this level of personalized service.

State Farm has been always difficult in providing their services. There are many instances in my…read morepatronage where the result never appeared. They maintain their junk yards and never fix the cars. Unreliable response time and very low payout. Customer service relies on essence upon fear and scare tactics but upon injury or property damage the response is not reassuring or safe. For example paying the preferred shop to fix half of the damage irregardless of the danger or potential for failure. Kristina Frazier especially using the scare tactics on family members. $$$ giving mandatory payments Poor communication Unpredictable processes

Great customer service, always available to help and prompt to assist. I definitely recommend…read moreKristian and her team.