We loved NLVC when we started with them. Everyone was great and our dogs were loved by the vets…read moreand staff.
We have changed vets for Jasper, our 13 year old Jack Russell/Besenji mix. Our Kolby passed on 12/22/25 with undiagnosed (by NLVC) kidney cancer, he was 11 years old and very active in July. On August 5, 2025, we took Kolby to NLVC and saw a "new to us" doctor, Dr. Callan, because he had a seizure/passed out over the weekend, not eating well, vomiting and peeing in the house. Dr Callan did a urinalysis and Sr. Wellness Panel. Kolby was put on Proin for peeing in the house. (One month prior to the seizure, Kolby had a wellness visit on July 10th with a "new to us" doctor, Dr Paul, and everything was ok). After the seizure he acted like he felt fine but we obviously wanted him to be checked out. Dr. Callan did the bloodwork and said for us to just watch Kolby and video him if he has another seizure. The bloodwork showed everything as pretty much normal and the Proin seemed to help with the uncontrolled peeing. On September 2, we had Kolby's meds refilled (Proin and something for nausea). On November 18, 2025, we took Kolby back to NLVC and saw another "new to us" doctor, Dr. Omlor. We took Kolby because he was losing weight due to his decline in appetite, vomiting and chewing his hair off. Dr. Omlor gave Kolby IV fluids and an injection for nausea. Keep in mind, my husband and I trusted this veterinary clinic and thought we were doing the best for our Kolby. On December 9, 2025, due to Kolby's decline in appetite, weight loss and hair loss, we took him back to NLVC. Again, he saw Dr. Omlor for a recheck. Kolby had a significant behavior change in the past week. He was barking at nothing, staring into corners and peeing in the house again. Dr. Omlor said that "The behavioral changes you're seeing could be related to something called cognitive dysfunction syndrome, which is similar to dementia in people." At this point we should have asked them for x-rays, but we aren't doctors. By Saturday, December 13th we headed to Urgent Care in Newark. They immediately performed x-rays and found a mass in one of his kidneys. They made us an appointment for Monday morning at Pinnacle Veterinary Specialist in Glen Mills, PA. They performed an ultrasound and found that the kidney mass was cancerous and had now spread to the other kidney. He also had a blood clot that could move at any time. They suggested that it would be compassionate to go ahead and euthanize him. We couldn't leave him there. We opted to bring him back home and make him as comfortable as possible. We did and one week later we had to let him go. There are no words to say how much that little Prince was loved and horrible to think how much he suffered from August to December. We truly believe if we had a regular vet who was the only one he was seeing, they would have suggested other measures to diagnose him. NLVC failed us.
We called today to get Jasper's records and I let them know about Kolby. The girl who answered the phone didn't identify herself and when I said something about the vet revolving door, she said that they "have a lot of veterinarians". We needed consistency and someone who would love our dogs. There have been several staff members there who were wonderful and we also love Dr. Meredith and loved Dr. Gruber. Unfortunately, Dr. Gruber left long ago and we never see Dr. Meredith anymore. It also appears that many of the staff members that we loved so much have also left the practice. The young lady who answered the phone today was just doing a job. No heartfelt compassion - all that I got was a "sorry for your loss". Yes, and we are sorry that we have to leave and cannot recommend your services.
RIP our sweet Kolby - aka Little Prince...