Typically the store is great, the selection and sales are good and it's almost always got my size…read more But my most recent experience- months ago now - was absolutely awful. I wanted to switch bras. I had bought one online, with a slew of coupons, sales, and discounts, it ended up with me paying next to nothing for the items I bought. Not surprising the combination I used since over the course of a year I bought over three thousand dollars worth of merchandise and had racked up quite a few rewards. So I went to exchange a bra for a different size. They pulled up my receipt and told me that since I didn't have a packing slip,I had thrown the wrong one away, they would only give me the credit amount of what I paid for the bra. Never mind that it was a new bra, in a size the stores don't carry -44B- and it still had all the tags on it. I just wanted a difference size. But they fought with me over it and made me really reconsider shopping as much as I do with this brand. In fact by comparison To last year I've maybe spent 500$ vs the few thousand and I have no desire to strike it up again with Torrid solely based on what I experienced with that store. I understand policies. I understand if it was clearance. But it wasn't. Not in their computer. Not when I bought it. I just wanted it exchanged for a different size! Ironically when they finally did process it after threatening to go through customer service one of the girls working out it aside to buy later specifically because that size and style were online exclusives. It was ironic and a bit insulting.

This Torrid has completely transformed. Rachel (new store manager) was the best thing that could…read morehave happened to this location. The old store manager was sweet as well, just didn't have the best staff! I was so excited when this location opened, but was quickly disappointed in how poor the customer service was. I dealt with it for a few months, but after November I was done with this location. I turned to online or Grapevine. I could not get over how rude the staff was at this location. My favorite employee there... Can't believe I forgot her name. (Short colorful hair with piercings) she's awesome. There was another one, but she's no longer there. They were the only reason I returned as long as I did. I vowed to never return to this location but my friend was visiting and had never been to Torrid. I recently had a major surgery and wasn't up to riding all the way up Grapevine, but just had to take her to Torrid. I decided to put my issues aside and take her here. Boy was I surprised! From the minute we walked in until The minute we left, we had the BEST Experience. Rachel was there every step of the way and made sure we had everything we needed. My friend was very pleased and I'm glad her first experience wasn't tainted with the rude customer service I received in the past. Can't wait till my next visit:)

PROS: The store was beautifully set up by having mens items on one side and women's on another. The…read moreitems were organized well and the staff was very helpful CONS: The representative was a bit snippy that helped us out OVERALL: As long as you don't mind some of the staff lacking in hospitality I do recommend coming here if you're a Gucci fan

I went to this location to return an item ordered online that didn't work out for me. Nitre was…read morevery hands on and helpful from the moment my family and I walked in. I found a few shoes that I liked and wanted to try on and Nitre even recommended me some shoes that weren't on display. I ended up purchasing a shoe that she recommended. It was a quick exchange, customer service was great and it was a pleasant experience.

DO NOT GO TO THIS LOCATION - Horrible in person shopping experience. I have shopped here for years…read more& at multiple IP locations and opt to buy most of my clothes online. This Southlake store has by far the worst and rudest employees working here. They are always very young and I'm sure have no retail experience whatsoever but shame on the manager for not setting simple, human like, expectations for their employees. I went in last Saturday to find some last minute Easter outfit inspo and was never met with even a "hello" just rude, judgey looks for the employees who btw never stopped talking about what dresses they were going to wear to their graduation. I have been to the location in OKC and had the best experience when I was in college so I know it's THIS store that has problems & needs to seriously reevaluate how they treat their customer and how they want their customers to feel. I could have spent plenty of money on clothes that day in the store but instead i wasn't given a second look because i was in shorts and a t-shirt with dry shampoo in my hair enjoying my freaking Saturday. It's 2023. Say hello, be respectful to the customer if you're going to work in a service industry & teach kids to BE NIGE to others.

ONE OF MY FAVORITE STORES!!!!! I got my homecoming dress here, and while we were only looking at…read moredresses as i looked around the store I saw so many cute sweaters and skirts!!! the staff it super friendly and it is very reasonably priced!!! by far one of my favorite clothing stores! many things from impeccable pig are on my christmas list!

This store certainly has everything. Dresses pants, blouses and shoes galore. They didn't have a…read moredress in my size so they ordered it and it arrived within a week. The ladies were very helpful. The new location is light and bright.

Was on the hunt for some blouses so I came here to see what they had. All the employees ignored me…read moreand helped all the obviously rich middle aged moms in the store instead. Guess I looked like I wasn't capable of spending some money so they didn't even bother to send a smile my direction. I left pretty quickly after that and noticing they were charging nearly $100 bucks for a thin shirt I could find at my local Marshall's for $20. Bad customer service aside, the clothes definitely don't seem high quality enough to match the price tag. Do not recommend.

I was able to come in and get fitted for a couple of suits and found some really good deals on…read moreshirts and a leather jacket. Our salesperson Tamera was amazing. She was knowledgeable, and she was able to help me while helping others in the store in a timely manner.

I almost never leave reviews, but this experience was bad enough to warrant it. I went in to rent a…read moresuit for a wedding. My order was extremely simple, just a navy jacket, white shirt, navy pants. I specified I wanted navy several times, and made it clear that i needed wider pants at the ankles to accommodate my boots. Was fitted, left the store, all seemed fine. What I received when I picked up my order was very wrong. Wrong color, wrong size pants, jacket fit different, nothing that i was fit for/asked for was right except the shirt. Was told by the store manager (Tamara) over the phone that we would receive a full refund. Tamara was kind and helpful. I went in to the store on time to return the suit and get the refund. I was met by the other store manager, Caesar, since Tamara was out, and he immediately met me very hostile and proceeded to insinuate that I was lying to him about the phone call I had with the other manager. He then told me that he could only give me half my money back, and then said he could give it all back except $20. Do not shop/rent for an event at this store. They will get your order wrong and then fight to not give you your money back, and insinuate that you're a liar while they're at it.

Went in for awkward family portraits. Seth was a wonderful boy who took very good pictures. He…read morecomplimented our shirts. Fantastic ideas and phenomenal vibes. He lit up the room whenever he walked in. He understood the assignment immediately and we got the most awkward photos ever which is exactly what we were looking for. What a diva! We love him very much he's our boy. We will never forget Seth and he is officially one of the team fly high king :D -sincerely the girls with skeletor aura farming tshirts

I went to JC Penny in Flower Mound Tx, to return 2 pair of Levi's that smelled like mildew. I…read morewashed one pair to see if the smell would go away, but it didn't. The manager, Cynthia Westbrook told me she would not return the pair that I washed because she could not put them back on the sales floor. I told her she needed to damage them out because they stink! She refused to smell them and said no. I repeated again, they stink and no one needs to purchase them, they are damaged. Finally, she said she will return them this time but never again! I told her, don't worry because I will never purchase anything in this store ever again, especially since the jeans I bought stunk so bad. I was so disappointed and embarrassed.

I had been shopping at the Grapevine Mills Skechers outlet for so long that I didn't realize how…read moresmall and cramped it was until I came here. This store is so open and spacious that either they actually have a much larger selection, or everything is spread out enough that it gives the illusion that they do. Whatever the case, it makes for a more pleasant shopping experience. The one thing they do have in common though, is the ever present buy one, get one 50% off sale (with exclusions of course). For years I've been buying Skechers not just for myself but for my entire family. It's one of those brands that consistently delivers on quality, comfort and style. Only once do I remember a brief deviation from that with their gimmicky shape-up shoes that supposedly helped people lose weight. But that claim was ultimately proven false. Luckily, I didn't fall for that, although if I did, I'm sure I'd still be wearing them today.

Best service of any shoe store I've been in for a long time. Prices comparable to Amazon but with a…read moremuch better selection - plus you can try them on! Every style had my size which never happens (women's 9-10). Highly recommended!

I have shopped here for years. Recently I've been disappointed in their selection and lack of…read morecommon sizes, like 6 or 8.

The store is nice and all the women who work there are really helpful. WHBM either has everything…read moreI love or a complete miss. If it's not the style/color I like, I simply wait a bit and the next styles come out. WHBM - keep making more Tall items and shirts that are at least 24" long!