I had an outstanding experience thanks to the Sarah H. She was friendly, knowledgeable, and…read moregenuinely went above and beyond to help me find exactly what I needed. She was patient, answered all of my questions, and made the entire shopping experience enjoyable and stress-free. Excellent customer service like this is hard to find. Thank you for your professionalism and kindness--I will definitely be back!

Sarah was amazing! She was so friendly, helpful, and made shopping such a great experience. She has…read morea great eye for style and made me feel comfortable the whole time. I'll definitely be back and highly recommend asking for Sarah!

Most amazing customer service cutest clothes and nice building!!! My leggings have lasted a life…read moretime

I walked around the store for about an hour Saturday morning. I had a box of items in one hand to…read moreexchange and 6 items in my other hand to try on. NOT A SINGLE EMPLOYEE GREETED ME, STARTED A DRESSING ROOM FOR ME OR HAD THE CURTESY TO SAY "hello." Many of them walked past me, glanced at me, and walked by. Customers AROUND ME were being greeted by employees and getting help. Needless to say, I returned all of my items and will NOT be supporting this business again.

service was great, me and my friend Travis tho right when we walked in it smelled like shit…read more the clothing is optional which is why we actually stayed. value was mid, but it was enjoyable! overall: 2.8

The associates are always friendly. They always remember us when we visit the store. I love the…read moreselection of clothing and styles.

WHBM North East Mall has extremely friendly staff who do a great job of engaging with their…read morecustomers. They have been very helpful to me in selecting new clothes over the years, ever since I started shopping with them back in 2017. If you are a woman (or honestly anyone; they're trans-friendly) seeking classic feminine clothing, I would highly recommend giving the Hurst WHBM boutique a visit. Their collections run the spectrum from polished casual to semi-formal, with some formal pieces from time-to-time, (especially around the holiday season), so they don't just sell dressier clothes even if that is what they are usually known for selling (note: WHBM has great jeans!). I would like to give a special shout-out to their assistant manager A.D. for being the absolute-sweetest person I've met! (PS: I am the same person as "Brandon C." who wrote a review back in 2017; I changed my name to better-reflect my personal identity)

Worst service I have ever had at a WHBM. No one offered to help with additional sizes, no one…read morechecked on me in the dressing room, 2 people standing behind the cash wrap did not help anyone who came in. Not what I am used to at a WHBM.

DO NOT GO TO THIS LOCATION - Horrible in person shopping experience. I have shopped here for years…read more& at multiple IP locations and opt to buy most of my clothes online. This Southlake store has by far the worst and rudest employees working here. They are always very young and I'm sure have no retail experience whatsoever but shame on the manager for not setting simple, human like, expectations for their employees. I went in last Saturday to find some last minute Easter outfit inspo and was never met with even a "hello" just rude, judgey looks for the employees who btw never stopped talking about what dresses they were going to wear to their graduation. I have been to the location in OKC and had the best experience when I was in college so I know it's THIS store that has problems & needs to seriously reevaluate how they treat their customer and how they want their customers to feel. I could have spent plenty of money on clothes that day in the store but instead i wasn't given a second look because i was in shorts and a t-shirt with dry shampoo in my hair enjoying my freaking Saturday. It's 2023. Say hello, be respectful to the customer if you're going to work in a service industry & teach kids to BE NIGE to others.

ONE OF MY FAVORITE STORES!!!!! I got my homecoming dress here, and while we were only looking at…read moredresses as i looked around the store I saw so many cute sweaters and skirts!!! the staff it super friendly and it is very reasonably priced!!! by far one of my favorite clothing stores! many things from impeccable pig are on my christmas list!

I love fried avocado tacos and they make excellent ones! Also loved the margarita made with Mezcal!read more

Loved this store. The quality of the items really stands out--it feels very curated, almost like…read moreeverything was hand-picked rather than randomly stocked. The store is on the smaller side, but that actually adds to the experience, making it easy and enjoyable to browse.Shoes are thoughtfully organized by size, and clothing is even arranged by color, which makes shopping super intuitive. Customer service was great, and the clothes are in excellent condition. They also have fitting rooms, which is a big plus. Prices can be on the higher side for branded items, but it still feels worthwhile--giving clothes a second life while still feeling good about what you're wearing. Most items can be returned for exchange, except those marked as sale, which are final sale. Plenty of free parking available, and the surrounding area is quite nice. Definitely one of the better resale stores I've been to.

Great store, love the online reservations. Picked stuff out on the app and reserved for in store…read morepickup. Everything is ready so I just try it all on at once and go. People in this store are super friendly too. Thanks Nicole you are awesome!

I was just looking at some shirts that I really liked in this store today and this infant…read moremillennial sale girl comes up to me and starts "fat shaming" me talking about, "have you ever worn these before?" I was a little confused by the question, like was she asking about shirts in general or shirts from Buckle? Anyhoo, I say I believe so, and she continues with, " well these are our Athletic fit, so, we also have bigger sizes, these might be too tight for you." I just said, "yeah, ok. Thanks" and she goes back to the other side of the shop she was before. I don't appreciate being fat shamed by some tiny little child who knows nothing about customer service. This girl needs to be fired! No wonder why the reviews are so poor here! UNACCEPTABLE!

Love the store but be ready for extortion when you leave. You can't return anything unless you…read moreagree to there terms (unknown). They want your name address, phone number. The receipt they give you is absolutely worthless.

Customer service was amazing I had some questions and not knowing my size till the employees helped…read moreme out a lot. And they were very kind and funny.