Upset about the level of professionalism. I booked an appointment online which you would assume would mention through the booking that a deposit was required via email or even when submitting the booking. NO! On the first page of the website it states to pay a deposit through cash app zelle but when booking it doesn't say required ok cool. I receive a text the next day upon booking and it stated to pay a deposit via cash app or zelle which I did with a comment through zelle saying my name I receive a text saying my appointment was cancelled. I text them back saying I paid my deposit already with a screen shot of zelle and they ask what time my appointment was for so I tell them and the get no reply. I show up to my appointment for them to say your appointment was cancelled. No one text to say it needed to be rescheduled no one replied to my text message. Yes they are affordable but the lack of service is why I will just pay more and go somewhere else more professional. read more

I got my eyelashes done for my birthday and X'mas..they were heavy and stiff beyond looking like natural lashes.. they looked super fake and why did he tech, put a sealant to make them water proof but they just made it supper shiny and beyond fake looking. my lashes look like I had a fan -- I can bat my lashes I bet I could have taken off flying. they were horrible! And she placed eyelashes all the way in the inner corner so every time I blinked it would irritated my eyes!  by day 3 , I could not get used to them.  so I used baby oil to remove them.  not only did the eyelashes hurt to remove/ my own eyelashes came off as well. I see the stars and people on I. G.  Have their eyes lashes looking cute.. why not me?? I will not be returning there again... read more

Very bad customer service by Johnnys wife Laura. She's very unprofessional. She continues to cause the company to lose customers with her rude attitude. Never had issues going there till she became in charge. My lash tech is great but the management is horrible. read more

I've been going to Johnny's lashes for a long time!...also have taken them a lot of business with family and friends. went today to get a removal and a full set I had Ariana working on my lashes she was doing the removal and all of a sudden I'm talking to her and I hear a different voice it was some lady named Laura!.. I have no idea why she took over anyhow she started pulling on my eyelash and pushing my eyelid down and all that stuff that they put on to remove got in there and burned so badly. When I was leaving I told her that she just about took my eye out!.. it was hurting so bad she did not apologize !...she was joking about it seems like it was done intentionally I don't know why?!. She is obviously very unprofessional and ignorant SMH with that being said ...I will not be going back there again. Also my family and friends!... will be taking thier business elsewhere. read more

I never post reviews. My first and last time getting eyelashes. The girls seem are not happy with what they do. The girl who helped didn't really say much unless I asked her a question. My eyelashes felt so heavy and even though I told her it was my first time getting eyelashes she didn't walk me thru the step process. I opened my eye and some glue went inside my eye. It burned so bad that I walked out of there with a irritated eye. I am not sure if I will ever try eyelashes extensions again. Everyone at that place very unprofessional read more

for those reading 5 star reviews on here and considering receiving services....be warned that these are not individual lashes. quality, individual lashes do not take 30 minutes to put on. these are nail shop/cluster lashes. if thats your thing, then proceed but with caution. do not compromise your natural lashes with terrible extension services. read more

I absolutely love my lashes and was amazed at the fact that I haven't had a single lash fall out in two weeks!

So , This was my first time here on Monday after j got so kinda bad eyelashes somewhere else I came here to get them removed and with that get them replaced with some new ones. Lisa did a miracle and now I'm so I love with my eyelashes. Great service up in the front all the ladies here are so nice ! Must say I will be returning Thank you read more

Service was better when Johnny owned only 1 business. Staff unorganized and all over the place. Unprofessional and bad business. Rude receptionist and misleading. read more

They don't specify on pricing and the manager at the front desk was rude and kept giving me the run around on why my pricing was more than the online price. They charge you a $25 charge through Zelle to keep your appointment but only accept cash when it's time to pay the rest of your balance which is frustrating when you pull out a certain amount for your service and they find an additional charge that you then have to leave and get that additional amount at the bank. The manager then stated if you had a question about your amount then you should've asked I then replied that how would I know to clarify pricing when the prices online should be honored she then stated that I should've asked anyway. Save your time and money this place is disorganized and unprofessional. read more

IF I COULD GIVE ZERO STARS ID HAND EM OUT LIKE CANDY TO THESE PEOPLE THIS PLACE IS HORRIBLE!!! please please please save yourself from the pain of these disgusting lashes. I ended up with zero eyelashes (my own) after coming here. This place needs to be put out of business ASAP read more

Ten years ago I would of given Johnny's lashes 4 1/2 stars. I've been going to Johnnys when he only had his only place in Alta Loma Hope was my to go girl. She knew I loved bling , so I would have her add 3 diamonds on my lashes. Awesome! Marlena was the receptionist and always pleasant. Let's go forward about 6 years. Johnny was growing. Had more spots. So I started going to there Rancho Cucamonga location and Vanessa always took good care of me. Got to know what I liked and I was about. Johnny open a new store in Chino , well that store closed up fast. But, I was still a loyal customer. So I found my new to go location in Upland. Now that's when things started to change to the worse. Fernando was the receptionist. He seemed for a moment to be doing ok at Johnny's. By then Johnny's was requiring a $15.00 deposit. If you were 5 minutes late they would treat you like a walk in. Started to become stressful to me. But I kept going as I still enjoyed my lashes. When Johnny' started the weaving ... oh yeah. But at the upland location. I wouldn't see Johnny as much but his wife Laura there. I felt the vibe changing. Then to find out Fernando was Laura brother. The girls there were " ok ". Always a pleasure when Hope would be there on Thursday. But the quality of my Lachesis were going down. Felt more stiff , un natural. Not the same. Started to see that now there were so many other lashes places I can now go to. But I was staying loyal. Now COVID .... Upland was shut down. Started going to there Fontana location. Cassandra was recommended to me. By then it was required a $20.00 deposit, and if you were a minute late. They would just treat you as a walk in. But the frustration was with that. If I was there early or on time. Not too mentioned the drive was a 30 minute drive. If they were running late ! That would upset me as it would just stress me out that I couldn't be late. But the Fontana location was very unprofessional. Music was super loud. The girls working there talking about things that they should wait on there break. I mentioned that to Laura. But she didn't seem to care what I had to say. She was more focus on selling her product. Nothing with lashes. Her focus there was obviously not Johnny's lashes. It was Laura selling clothes and hair products. Would talked to her employees very unprofessional. Johnny's lashes has confirm that maybe it's time for a change. I had a appointment on September but I now found a new lash place. And I talked to Fernando that I was canceling my appointment and I need my $20.00 refunded back. He couldn't do it. A few minutes later. Laura calls me and said she was having trouble refunding my money back. I would have to go in. Now Fontana is out of my way. But this Saturday I decided to call Johnny's and told them that I would just drive there to pick up my refund. Again , I had to wait for Laura to call me back. A few minutes later as I'm driving to the location. Laura calls me. And basically said that I would not get my refund back. Very unprofessional. Yes! I waited 4 months. So I took it as a $20.00 lesson. But Laura really needs to be behind the scenes and hire a professional manager that would put customers first! " Johnny'...... we're are you " this was your passion. Your going to loose long time customers. So for that I can only honestly give Johnny's lashes 1 star! read more

Johnny's Lashes cancelled my appointment the same day I made it because I didn't submit the deposit fast bright even though their policy has always been to give you 1-2 days prior to your appointment to pay. I'm a loyal customer who ALWAYS pays the deposit, shows up on time and tips their workers! They care NOTHING about loyalty. They texted me at 12:16pm requiring payment and gave me 2 hours to submit the deposit or I'd be canceled. Unfortunately, I was on a plane and did not get the message until I landed. When I landed, I had a message that my appointment was CANCELED and there were no appointments left! I only flew back to California for 5 days! They canceled my appointment the same day I made it and didn't even give me a chance to pay the deposit! They ALWAYS text a day or two before your appointment requesting the deposit, but ALL OF A SUDDEN they decided to just change their policy WITH NO WARNING and CANCEK YOUR APPOINTMENT the same day! Very unprofessional! This is not stated when you book! On top of that, they've got the wrong address on their website and I've complained about this 3 times and they don't care to fix it! Why? Because once you pay your deposit, if you show up to the wrong address and your late to your appointment, they don't have to see you AND they get to keep your deposit! Johnny's Lashes used to be great! But now, it is nothing more than a money hungry SCAM! Keep your money and go elsewhere! read more

NEVER GO HERE! EVER! I wish I could give zero stars because that's what they deserve. The lashes are horrid! I'm still traumatized from these lashes. whatever glue they use burns like crazy!!!!! The lashes are stiff, uneven, and poke. I asked for natural and they gave me drag... thank you for the horrible experience Johnny! read more

This place is horrible. It was my 1st time ever putting on false eyelashes. I originally went to the riverside location. When arriving there was a 3 hour walk in Wait. They called thr Fontanna shop told them I was on my way. The lady at the desk said there was a 15 minute walk in Wait. When I arrived 16 min later from the Riverside shop. I had to wait an hour and a 1/2. The technician that was going to apply my eyelashes decided to take a lunch break. When she came back started on my eyelashes midway had another person finish me off who was just learning. She did a horrible job. I expressed how upset I was with my eyelashes looking so crooked. My left eye drooped at the corner. My right I was very crooked. She couldn't help me . She just sent me on my way. I will never go back. I wish I would have read the comments on Yelp . I would have never went to this location. read more

They got my appointments mixed up. And it was 100% there mistake. The Botox Bitchy girl at the front desk was so pissy that she was wrong, she was so rude she wouldn't even look up to acknowledge that I was standing in front of her waiting on my refund LOL. The new policy is that you must put a $25 deposit down to make an appointment and the $25 will be put toward your total bill. I had three appointments one for me and one for someone else and also a follow-up appointment was booked as well. We used one appointment that appointment was fine. When we came for 2nd appointment and the rude lady said we didn't have a appointment and would not see us. I explained that we left a $75 deposit and we had our bank records as proof. Long story short the Bitchy Botox lady finally looked up ad said " I refunded you $50". Lol . Remarkable, horrible customer service! I can give my money to someone else that not so damn Bitchy. read more

Worst lash job ever. My lashes are all glued together in 1 clump. I have single eyelashes being pulled due to excessive glue. I am literally having them removed tomorrow by another place. I would not trust them to do a removal. They rushed me thru the appointment in 45 minutes. Literally in the back part of a clothing store. Shady setup. Only accept cash. Would not provide a receipt. Did not even bother to contact me when I text them the condition of my lashes. read more

Horrible service... Horrible customer service... Laura Pham is a horrible manager. If you're thinking about coming to this place, DO NOT!! You will be highly disappointed. I wish I could give them zero stars. read more

To this day Laura Pham has not returned my 25.00. Wow. I guess I have to drive there to get my monies.

Got my lashes done for the 2nd time at Johnnys Lashes, mostly to see if the 2nd time would be any better than the first. NOPE. They lasted barely a week, there was lots of glue just not adhering the lashes to MY lashes. Disappointed to say the very least. read more

Ok first off I used to love Johnny's Lashes they did a great job but now they are the worst place to get lashes. I got my lashes done and on one of my eyes the corner lashes weren't even glued on right. Now 3 days later they look a hot mess. So disappointed. I used to recommend them now I wouldn't. And maybe if the girls doing lashes concentrated on doing lashes instead of fun and games then my lashes wouldn't be so shabbily done read more

Always bomb. Went to Fontana location for first time loved it. Cassandra did an amazing job. Thank you guys always

I get out of work at 5:30 everyday I would go to Johnny lashes n show up @5 :45 it's the only time I get to go , the girl previous to this new girl always would let me go back as a walk in ,now the NEW girl in the front desk turns me away which makes NO sense since they close at 7 ... what's up with that Johnny ???? sometimes I see her take walk ins that walk in after me ,don't know her issue but ...... ......other the the RUDE female in the front most of the girls do a decent job ... read more

I've been coming to JLs since they opened.. the girls come and go, but the supervisors usually do a decent job. I started in Rancho. Then tried Vanessa in Upland for couple years until recently the lashes didn't last a week without losing a lash or 2... now I see Rubi, in Fontana. She did a fantastic job! I got them on August 24th and they lasted until October 4th!!! My wait was only 10 minutes, she took about 40mins to apply my lashes, and gave great service. I've not really had a bad experience at Johnnys. My only wish is that he opens a salon closer to where I live. Oh and one more thing, they still are the most reasonable priced in the area. $40 for my set that lasted 6wks! read more

Took my step daughter to get her eyebrows done and the lady said it would be 15 mins. Didn't care to check in with me or assure me. I checked in with her after 40 mins and still waited an additional 15 after that. I wouldn't mind as much if she was sincere or if I saw her doing something about it. Be upfront with me. I'll choose to wait or go somewhere else if I don't have time. It's ok! read more

They say they are open till 7 I arrived at 6:43 for a simple lash removal. The girl at the front desk states she already closed out her drawer and could not help me. Why say open till 7 if they turn you away for something that takes not even 10 minutes and I got there before closing!! Not very good business. She just wanted to go home!! read more

yoy have to be specific when you call to find out if they have availability and if there is a wait because the lady that answers the phone will just tell yoy " yes we have availability as walk in" but wont tell you there are people ahead of you and the wait is an hour. So rude I drove 15 mins only to find out the wait was 50-60mins, and she couldnt say that on the phone ??? I could have just gone somewhere else instead of wasiting my time. read more

I just want to say you dont know what you have until it's gone. I was a loyal customer for 4 years. There was many employees that came and went, some where better than others. For the most part I had 90% good experiences with my lashes. My J101's gave me the confidence I needed to go anywhere without make up and made me feel 10 feet tall. I have since moved to Colorado and while people may feel $60 for some eyelashes is expensive, try spending $200. Theres nothing like Johnny's in Colorado. I show people pictures of my lashes and no one has any idea how to achieve that look. Stop complaining and enjoy! read more

I've been going to them for almost three year always on point!! I moved to Lake Isabella and I still drive down to get my lashes done!!

My experience is great here been going for 3 yrs now i started in Rancho cucamonga now they have moved to Fontana i have used the same person every since day one i never have to wait when i make my appointment im in and she is awesome i get so many compliments on my lashes thank you read more

Worst experiences of my life lol. This is the 4th time I've been and the past 2 times my lashes have come completely off in 1-2 days. Just hanging then they catch a snag and come completely off. The whole eye. I've had to pay for service both times. Wednesday when I got removal the solution burned my eyelid and the tech was super causal about it but it left my eye swollen. I highly recommend you find a different company to do your lashes. Do not come here. read more

I have been faithfully coming to Johnny lashes for about 2 years now. I go in as a walk in today at 2:10 they close at 5. When I go in I am not greeted with a hello the girl at the front desk says do you have an appointment. I let her know I was a walk in. She lets me know they aren't taking walk ins it's to late in the day. But it's 2:10?! So I suggest you guys change your hours of business because saying that you're open until 5 o'clock is saying that you'll take a customer until 5 o'clock. That being said I will never go back to Johnny's lashes. read more

Very disappointed in the service and experience over all, my first visit it was okay. I called the second time to make an appointment at system was down, I went to the place regardless of the service to make up for a full set of the the most expensive one , mink. Unfortunately that glue didn't last, and two days later they felt off, I work at apartment store where my appearance and presentation must be an excellent. That third time I went over there Lori the manager say that will take 1 hour and at least it took 3 hours for them to take care of me. I want the 4th time at for fix and my lushes fell off on the following day. the way receptionist wasn't nice at all, their costumer service is one of worst. I will definitely will not go back to them. read more

Shot out to Zulma at Johnny's lashes! She is professional and gentle. Expect nothing but the best customer service at the Riverside location. read more

Avoid this place at all costs. 3 times now they have messed my mothers lashes up, telling her due to Covid they don't guarantee the quality or offer repairs making her pay to fix their mess up. Today, she had an appointment, got stuck in traffic and called them prior to her appointment to let them know she may be a few minutes late. They told her there was a 15 minute grace period. She showed up 5 minutes before the end of that supposed grace period and they turned her away. This is not how you treat customers that stick by you time and time again despite the constant mess ups. They have now lost a loyal customer and we will be recommending anyone we know to stop using them as well. read more

1st time coming here for waxing service waited about 30min just to get seen girl who did my eyebrows was the same girl who kept going out of the room to talk to the front desk girl. Then took me in after 30 min. Did my eyebrows after doing my brows didnt apply nothing for the iritations or the redness and my brows atill felt a little sticky from the wax for the price $10 i rather much stick to my brow lady i rather pay the $18 with her then to have a sloppy job & only resean i came here was because she was out of town and need my brows done for the holidays. read more

Jazzy thank you for doing a great job on my new set. Just the way I like them natural look. C class small/ medium style. read more

Johnny's Lashes - C class small medium set - Eyelash Service Near Me - Fontana, California

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Been going to Johnnys for years and have always loved the service. I was sad when they stopped carrying the brown lashes but..... Had Selina for the first time and I LOVE my lashes..... thank you! read more

This place sucks a** you are made to book appointments oNline but if you are not going to put on a new set or fill lashes they'll charge more stupid and rude service don't go here read more

Absolutely horrible customer service and product!!! They glue the lashes to your eye lid. When I complained they said I didn't know what I was talking about. Just don't use them!!! The clump lashes are a joke! Always get the individual ones!! They will close due to poor customer service and horrible technicians! I wouldn't even give them a one star but had to! read more