Owner and mechanic of Bike Boys, Alex Borghi worked on my Harley Davidson. Quoted me $700 for work,…read moreincluded a hose replacement for an oil leak, oil and fluid change, he replaced my front and rear brakes. The service was good for two weeks, and we had a written and verbal agreement to pay in installments and that was agreed upon by both parties. Service has been paid $300/$700, until I had a small accident after using my rear brakes to shift down and stop at a red light. The rear wheel locked while in motion. After close examination the brake pad he replaced is nonexistent, and the piston went through the rotor. After a simple brake service in addition to other services done, I will now have to replace the brake caliper, the piston, rotor, and new brake pad, I will now be spending double to repair the bike after his damages. Mechanic Alex has since blocked my number and ghosted me after agreeing to fix the issue he caused. I will be pursuing this issue to the highest extent of the law. Thankfully I am not dead. He has zero organization and poor communication. The issue has since been professionally diagnosed and not based on assumption! Harley compatible parts were not used for the brake servicing! Also not disclosed was the ongoing issue Alex had while doing my rear brakes, to the point that diagrams had to be looked up to determine whether or not he was correct! Not only was the tone and choice of words on the phone call I had to make from a separate number despicable but extremely rude to a customer and friend he had a personal friendship with. The issue after being professionally diagnosed was deemed not a user error but a mechanical error. Mr. Borghi since has still not returned any call or message and since deemed he is not responsible for the work done when clearly he was the only person to touch my brakes. There should be no surprise after reading this review as this will remain on his conscious forever!

Never got there. communication with a proprietor was not great. We had trouble getting a time for…read moreme to drop off my bike so he could take a look at it and give me a good estimate.

I have been doing business with this establishment since 2010 when I bought my first new Waverunner…read moreand have had mixed feelings as they've changed leadership many times over the years. I was also happy to see the Motorcycle Mall name come to Monmouth because I had fond memories of buying my first motorcycle at their shop in Belleville in 1996. When the touchscreen on my 2020 Yamaha FX SVHO Waverunner stopped responding, I called the dealership close to my house in Tom's River. They told me that because they were prepping everyone's skis for the summer they had no appointments available and that I should call some time after Memorial Dsy just to try to get an appointment. They also let me know that mine was a common problem and that the parts were delayed and difficult to get. I called Motorcycle Mall and was able t speak with James who confirmed what Toms River told me but suggested I get it to them to diagnose. He gave me a drop off appointment for the following week. When I arrived, there was no question that they were just as taxed with servicing existing customers also eager to start their PWC season. The place was a bit of a madhouse. Construction, painting, and customers and their machines everywhere. The staff not only assured me that they would get to my ski that week but they had someone come and unhook the trailer from my truck with the same care I use myself. They understood the value of my possessions to me and could not have been more respectful. Both Teddy and James explained to me that the parts were likely going to be delayed but they needed to diagnose the problem in order to get the process started. I left the ski and as promised, they assessed it the very next day and called me immediately to tell me they were going to start the warranty process and order the needed parts but again warned me that it could be weeks and maybe even months. I got a call about two weeks later saying the part was in and that they wanted to schedule the repair. Expecting multiple week delay, I was shocked when James asked me about MY schedule and preference to get it to them. He explained that it should be a quick job and we decided it would be dropped off the following week. When I returned with it I got the same five star service with assistance unhooking and I left. I got a call the next day and was told I could pick it up at any time. No charge for the service at all. No extra fees that I could have expected. When I went back to get it I was extremely grateful for the way my case was handled. The place was still chaotic but James and Teddy gave me their undivided attention. When I said that I would have understood if they put me off until they could get some of the work off their desks at this time of year, Teddy told me that they genuinely care about their customers and understand how much their equipment means to them. I have a stressful job like so may do and my ability to get on the water is a significant contributer to my mental health. These guys get it. With the decline of customer service in all industries the response I got from Teddy, James and their staff was actually shocking. I would adamantly recommend using them for the service of all of your power sport toys. Five stars isn't enough! Thank you motorcycle mall. I picked up my ski and went right to the ocean! Be safe friends.

There is new ownership and they cleaned house. If you thought you were a loyal customer for many…read moreyears and want to do business now, they don't care who you are or what type of relationship you had with the establishment. All they care about is their bottom line and how much profit they could make. Since the new ownership sales numbers have been down and they wont last too long and have to sell soon. Shop somewhere else.

Went to them with an obsolete part and they had it. I was not comfortable putting in myself, so…read morethey came and installed it in no time and works perfectly.

Joe and Mike went out of their way to make sure my Harley was Perfect...Mike picked up my bike at…read more11am and got the call at 4pm saying it was Done...These Guys are AMAZING!!! That's What a Family Run Business Is!!! They actually Treat you like FAMILY...I'm a Customer For Life!! I'm Law Enforcement and will be telling my Union to put them on the Union Webpage...Again...Thanks Again Guys...Nothing but Professional and just all around Nice Guys...Price was GREAT!!!

Bought a TE 150 from Bob. He was out of stock at the time and went out of his way to locate and…read moreship one to his shop. We handled financing and paperwork in less than an hour and I was riding by the end of the week. For a one man show, he provided killer service. It is clear he is passionate about riding. Refreshing to buy from a small business without pushy salesmen and corporate strangulation. Thanks Bob! Love my bike!

I took my bike here because it wouldn't accelerate when I engage the throttle. It turned out to be…read morea bad fuel pump. Allegedly, if you don't use ethanol equalizer the fuel pump will eventually become defective. However, my bike was barely broke into. I had a brand new battery and didn't have issues with it at all. Apparently, he told me that my battery was no good and took my brand new battery and replaced it with a dirty old one for an extra charge. Lastly, he was very imposing and trying to sell me things. I only was interested in fixing my bike not spending anymore money than I already accrued. The most aggravating and disturbing thing was the fact that my bike wasn't returned to me the way I left it. When he put it back together he used the wrong screws, damaging my threads! Again, my bike was in brand new condition with all new parts and screws. And returned to me with dirty, corroded parts and pieces. Do not bring your bike here find someone else or you'll be better off getting a Honda. Husqvarna customer service is horrible. I had to keep calling him to inquire about my bike after weeks. He never followed up with me which is horrible service!

Irresponsables Mal trabajo…read more Ladrones Me dejaron esperando más de una hora y no respondieron los msj

These people are the worst call them and told worker I was dropping off bike left all my…read moreinfo...they never called me after 3 days I called them they never even took bike in the shop it was still in front of business.he said I didn't leave a deposit...so no call...I told them I was paying in full Very unprofessional very rude...NOT HOW A PROPER BUSINESS WORKS...THIS PLACE IS HORRIBLE...STAY AWAY

These guys are great. It's a smaller shop, which means that they don't have as much selection as…read moresome of the big shiny ones that are nearby, but they make for it with their service. A very helpful and knowledgable staff who will know you on a first name basis after a couple interactions. I bought my FZ-09 street bike here and I mainly worked with Camile. He was very helpful and made the process as simple as possible. We had spoke on the phone a few times and when I took the train down there from Harrison there was someone at the station waiting to pick me up and take me to the store. When I arrived all of the paperwork was ready to go. They gave me a great discount on all of my accessories and they have continued their great service with me down the road. I'm writing this review two months after I first purchased my motorcycle, and they haven't skipped a beat. I just wish they were closer!

the go to spot for all your Yamaha needs from motorcycles/atvs/dirt bikes and waverunnersread more

I have called them 5 times about an issue about a flooded carb trying to do their pick up service…read more all 5 times i get told that they gave the information to their manager and that they would remind him to get around to calling me. i call at 10:20in the morning and never get a single call back all those times. i honestly would not recommend with the amount of unprofessionalism and disrespect that i faced as a customer.

Last min 1 hour before closing brought a rim and tire to be mounted and balanced (normally I would…read moredo these things myself but sick as a dog) anyway friendly fast and fair service, I'm a definite return customer

After having a horrendous experience at another Metuchen motorcycle dealer I went down the block to…read moreCross Country Powersports. Henry sold me my dream Ducati! I was in multiple times speaking with both Henry and Kevin looking at various motorcycles . Neither are pushy salesmen and both are very knowledgeable. I won't hesitate to recommend this dealership to others.

This was my groups spot to go to up until this past week. One of us got into an accident, need to…read morespend about 5k in parts asap, whoever the women was that answered the phone, if you're not happy, don't take it out on your customers, you're nasty & we can tell you're miserable. Keep it at home, you just lost this place 4 consistent customers coming in.