I have been doing business with this establishment since 2010 when I bought my first new Waverunner…read moreand have had mixed feelings as they've changed leadership many times over the years. I was also happy to see the Motorcycle Mall name come to Monmouth because I had fond memories of buying my first motorcycle at their shop in Belleville in 1996. When the touchscreen on my 2020 Yamaha FX SVHO Waverunner stopped responding, I called the dealership close to my house in Tom's River. They told me that because they were prepping everyone's skis for the summer they had no appointments available and that I should call some time after Memorial Dsy just to try to get an appointment. They also let me know that mine was a common problem and that the parts were delayed and difficult to get. I called Motorcycle Mall and was able t speak with James who confirmed what Toms River told me but suggested I get it to them to diagnose. He gave me a drop off appointment for the following week. When I arrived, there was no question that they were just as taxed with servicing existing customers also eager to start their PWC season. The place was a bit of a madhouse. Construction, painting, and customers and their machines everywhere. The staff not only assured me that they would get to my ski that week but they had someone come and unhook the trailer from my truck with the same care I use myself. They understood the value of my possessions to me and could not have been more respectful. Both Teddy and James explained to me that the parts were likely going to be delayed but they needed to diagnose the problem in order to get the process started. I left the ski and as promised, they assessed it the very next day and called me immediately to tell me they were going to start the warranty process and order the needed parts but again warned me that it could be weeks and maybe even months. I got a call about two weeks later saying the part was in and that they wanted to schedule the repair. Expecting multiple week delay, I was shocked when James asked me about MY schedule and preference to get it to them. He explained that it should be a quick job and we decided it would be dropped off the following week. When I returned with it I got the same five star service with assistance unhooking and I left. I got a call the next day and was told I could pick it up at any time. No charge for the service at all. No extra fees that I could have expected. When I went back to get it I was extremely grateful for the way my case was handled. The place was still chaotic but James and Teddy gave me their undivided attention. When I said that I would have understood if they put me off until they could get some of the work off their desks at this time of year, Teddy told me that they genuinely care about their customers and understand how much their equipment means to them. I have a stressful job like so may do and my ability to get on the water is a significant contributer to my mental health. These guys get it. With the decline of customer service in all industries the response I got from Teddy, James and their staff was actually shocking. I would adamantly recommend using them for the service of all of your power sport toys. Five stars isn't enough! Thank you motorcycle mall. I picked up my ski and went right to the ocean! Be safe friends.

There is new ownership and they cleaned house. If you thought you were a loyal customer for many…read moreyears and want to do business now, they don't care who you are or what type of relationship you had with the establishment. All they care about is their bottom line and how much profit they could make. Since the new ownership sales numbers have been down and they wont last too long and have to sell soon. Shop somewhere else.

Went to them with an obsolete part and they had it. I was not comfortable putting in myself, so…read morethey came and installed it in no time and works perfectly.

I have had my 20 year old Harley serviced for many years by Mike. He makes honest and logical…read moresuggestions. I am almost 70 years old. HD will not even change the oil on any bike that is 10 years old or older, because they do not have the expertise in their shops. Forget about the HD price. I have used several "mechanics" in central and north Jersey and mostly walked away upset for various reasons. I have over 35000 miles on the original engine and transmission. I don't know how many miles will end up on this bike, but I will never sell it while I am still riding. When the 20K mile inspection was due, there were three recommendations, 1) replace the original tensioners, 2) upgrade to hydraulic, 3) upgrade to gear drive after taking runouts. Pricing was reasonable so I chose option 3 with an upgrade to racing cams. They also put 2 new tires on. This basically transformed my 88 from a tired (ready to be replaced) old man Harley to a bike that carries two at highway speeds with plenty of power to maneuver. I recommend this shop. Planning is the key to success. Call and make an appointment. They may cost a little more, they may take a little longer but I guarantee the HD dealer won't even talk to you unless you purchase a new bike. Take your hard earned money; find a comfortable, reliable ride and commit to having these guys wrench. When my 05 stops I am probably done riding but may consider keeping it in the garage to remember countless trips. Florida Keys, Laconia, and Sturgis are all on the calendar for 25. Did the Homecoming last year and Laconia. Stop whining about a few bucks. Get your face in the wind and see how lucky we are to have your freedom to see this great country. Peace, out. DC

Bought a TE 150 from Bob. He was out of stock at the time and went out of his way to locate and…read moreship one to his shop. We handled financing and paperwork in less than an hour and I was riding by the end of the week. For a one man show, he provided killer service. It is clear he is passionate about riding. Refreshing to buy from a small business without pushy salesmen and corporate strangulation. Thanks Bob! Love my bike!

I took my bike here because it wouldn't accelerate when I engage the throttle. It turned out to be…read morea bad fuel pump. Allegedly, if you don't use ethanol equalizer the fuel pump will eventually become defective. However, my bike was barely broke into. I had a brand new battery and didn't have issues with it at all. Apparently, he told me that my battery was no good and took my brand new battery and replaced it with a dirty old one for an extra charge. Lastly, he was very imposing and trying to sell me things. I only was interested in fixing my bike not spending anymore money than I already accrued. The most aggravating and disturbing thing was the fact that my bike wasn't returned to me the way I left it. When he put it back together he used the wrong screws, damaging my threads! Again, my bike was in brand new condition with all new parts and screws. And returned to me with dirty, corroded parts and pieces. Do not bring your bike here find someone else or you'll be better off getting a Honda. Husqvarna customer service is horrible. I had to keep calling him to inquire about my bike after weeks. He never followed up with me which is horrible service!

Irresponsables Mal trabajo…read more Ladrones Me dejaron esperando más de una hora y no respondieron los msj

These people are the worst call them and told worker I was dropping off bike left all my…read moreinfo...they never called me after 3 days I called them they never even took bike in the shop it was still in front of business.he said I didn't leave a deposit...so no call...I told them I was paying in full Very unprofessional very rude...NOT HOW A PROPER BUSINESS WORKS...THIS PLACE IS HORRIBLE...STAY AWAY

the go to spot for all your Yamaha needs from motorcycles/atvs/dirt bikes and waverunnersread more

Factory service center for yamaha , brought in my generator for repair. Professional work and…read moreexcellent team with great attitude , will use their service again.

I have called them 5 times about an issue about a flooded carb trying to do their pick up service…read more all 5 times i get told that they gave the information to their manager and that they would remind him to get around to calling me. i call at 10:20in the morning and never get a single call back all those times. i honestly would not recommend with the amount of unprofessionalism and disrespect that i faced as a customer.

Last min 1 hour before closing brought a rim and tire to be mounted and balanced (normally I would…read moredo these things myself but sick as a dog) anyway friendly fast and fair service, I'm a definite return customer