I've made small purchases at cycle gear before never had any problem. Today I walked in for an…read moreemergency helmet buy since my old one decided to give out while riding home from work. Long story short the screws to my visor came out. Walked in, greeted by Jay and another employee. Two very happy people. Nothing but good energy. Jay assisted me in buying a helmet. He asked what I was looking for. I gave him my pointers. He went about his business, soon as I made eye contact with him anytime he would answer my questions right away. He let me try on helmets no problem. If I was deciding between 2 he gave me pros and cons about each one. Then when I went back to being lost on which one to buy he wouldn't hover over me which I liked. I like having space to think when making a larger purchase. Ended up coming to a decision quick because of his help. I also bought a Cardo headset for my helmet. He uninstalled my old headset off my old helmet so I can sell it to someone else then proceeded to install the new cardo on my new helmet. Nothing but great vibes from Jay and an amazing help today. Walked out happy. He even helped me connect my phone before leaving just to make sure I was good to go. I definitely recommend getting help from Jay on helmets if your looking to buy. Just my opinion from experience. I will be returning to buy a jacket soon.

I went here to buy a helmet. I already had an idea of which I wanted but I wanted to try them on…read more When I told the guy working he waved his hand like there they are. Then got more condescending and obnoxious from there. I told him the features I wanted and he said that's it like it wasn't enough information. Then when I asked where the lever was for the visor he said it's on the left. Because when you ride a motorcycle you don't want to take you hand off the throttle like I never rode one. This was after I told him I had a HJC IS max which has the lever in the middle on top. When he handed me the box with my new 600$ helmet I said I wanted to try it on before I left. He got annoyed and said it's the same helmet you just tried on. This is after a whole 7 minutes of his time. I tried 2 helmets and said I'll take that one there was no one in the store so I don't know what his hurry was. Ive heard good things about this store which is why I went but I won't go back. I can spend less money and get insulted and abused. So after riding with the helmet for a week I realize I should have gotten the medium not the large that he insisted on. He never measured or looked at it in my head. He just said how does it feel. It says helmet experts on the sign. I would definitely disagree with that.

It seems every time I'm infirm a motorcycle tire goes flat on me making the bike sit in jeopardy of…read morefalling over, ugh I digress, I recently sent my Wife to have a tire mounted and balanced at Satch Motorcycle Repair and was thoroughly impressed with their service. Initially, the tire was mounted in reverse, but Satch quickly corrected the mistake with a smile. The best way to judge a business is by how they respond when something goes wrong, and Satch's prompt and friendly correction speaks volumes about their professionalism and dedication to customer satisfaction. I highly recommend Satch Motorcycle Repair for their excellent service and positive attitude. Five stars!

Deserves ZERO stars, but can't give less than 1, so…read more.. I WOULD NOT RECOMMEND THIS PLACE! Was given this name to work on my bike. I left messages. ZERO response.

A rude worker named "Jeremy" very tall , goatee & gray hair .. guess he doesn't care to sell any…read moreproducts .. 2nd day in a row I was treated like shit & "Jeremy" was zero help & have smart comments about choosing helmets .. the guy should be doing Uber eats where he doesn't need to speak to anybody .. cycle gear lost a good customer , went there to buy 2 helmets so they lost out on over $600.00 as well ... get better employees that actually want to work & help customers & not just stand in a store all day not helping.

The salesman at this location was very knowledgeable on everything in the store. He gave me great…read morerecommendations on clothing, gloves, helmets, etc. I do not live in NJ, but I will be visiting this store again.

Edgewares Customs is the best shop in NYC for e-micro and acoustic mobility service and repairs…read more I've brought multiple bikes there for inspections and repair work, and every visit has been met with exceptional customer service. What sets this shop apart is its clear communication, willingness to work through unique situations on a case-by-case basis, and honest, transparent approach to business. As a small, independent shop, they're dependable, knowledgeable, and genuinely invested in helping their customers. The level of dedication goes beyond repairs. After one of my bikes was stolen from Prospect Park, Edge was able to track it down on Facebook Marketplace, a level of commitment you simply don't expect from a bike shop. Edgewares Customs is more than just a repair shop; it's a valuable resource for the local community. If you're a New Yorker looking for trustworthy expertise, reliable service, and education on e-bikes, micromobility, or bike maintenance, this is the place to go.

Jay fixed our two Segway Ninebot scooters in one day. He was honest, helpful, and fairly priced. He…read morefound bad wiring from a previous repair, fixed it properly, and rewired everything the right way. Great work. 5 Stars.

Great place. Fast inspection, lots of merchandise. Simple access from UES. Great staff.read more

I had an issue with a jacket I purchased and they simply don't care! Told me to call te…read moremanufacturer. Unbelievable. Stay away!

Went to them with an obsolete part and they had it. I was not comfortable putting in myself, so…read morethey came and installed it in no time and works perfectly.

Joe and Mike went out of their way to make sure my Harley was Perfect...Mike picked up my bike at…read more11am and got the call at 4pm saying it was Done...These Guys are AMAZING!!! That's What a Family Run Business Is!!! They actually Treat you like FAMILY...I'm a Customer For Life!! I'm Law Enforcement and will be telling my Union to put them on the Union Webpage...Again...Thanks Again Guys...Nothing but Professional and just all around Nice Guys...Price was GREAT!!!

I had just went to a nearby scooter repair place and they told me instead of spending $200. I…read moreshould just trash my scooter. I was about to take the bus to a place on Delancey and came across this place. I walked and right away Michael hopped over to my scooter and immediately assessed the tires gave me prices and told me he could fix my problem and return in two hours. This was the solution I wanted along with outstanding service and attention!!! YELP DOES NOT PROVIDE THE APPROPRIATE CATEGORIES FOR THIS BUSINESS: they do scooter repair, and sales of various 2 wheel bikes including motorcycle and high powered scooters

mark knows his stuff. asked for perforated leather gloves. took one look at my hand reached in…read morethe case and put down the gloves I bought. I'll be back for sure.

Highly recommend Mark! I had my Triumph Bonneville serviced and asked Mark to give it a look over…read more- Mark is trustworthy, knowledgeable, responsive and knows his business. He also has a great selection of helmets and jackets. I would add another star if I could!

Solid new option for NYC motorcycle maintenance, repair and upgrades. CycleLove is a 40 min/$10…read moreMetroNorth Hudson line ride from Grand Central and the shop is a 3 min walk from the Hastings station. The bike shop is under an auto shop/state inspection garage (you can get your state inspection sticker added to service appt) on the corner of Washington & Warburton. About as easy as the Manhattan-Brooklyn ride with little traffic and a much nicer ride along the river. John was responsive on email and got me estimates within a day. Got new tires, fork seals, oil and brake fluid, chain and sprockets. Asked about major bearing clean/lube (headstock, swingarm, hubs) but John put the bike up and reported no play, noise or stiction. On the other hand although my tires had some tread left he caught some early warnings of dry rot. State inspection sticker was added on. Rates are fair, parts and tires shipped overnight and he stuck to the schedule and estimate. CC payment easy through a link in the estimate email. Seems to know Triumphs well, saw Japanese and Euro bikes in the shop. Happy with the service and quality of work at CycleLove.

Most of my reviews are on restaurants but I had to say something about this shop. I love my bike…read more ... and so finding a place you trust can be difficult. This time it wasn't. Small shop that's big on communication and transparency. John is a super chill mechanic who is responsive, honest and efficient. Slip on and regular maintenance job was done right for a fair price and no pretense. John's mellowed out demeanor makes it stress-free ... a real testament to the art and zen of motorcycle maintenance. Will be back for sure.

I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

When I realized I had far too much gas to ship my car, I contacted the shipper and they recommended…read moreI come here. I called and the gentleman was very nice and his calm demeanor put me at ease. I was about 5 minutes away and they got me in quickly. The customer waiting area is spacious and very clean. There are magazines to read and they had on Drew Barrymore's Talk show. The price was very reasonable. I will make sure other service members know that this ecological option exists here, versus trying to drive around and add additional mileage just to burn off fuel.