I've gone here twice and purchased an item once. I enjoyed several things: 1. They told me if they…read morehave something I'm looking for or not right away. 2. The sales people weren't pushy. 3. With the epidemic, the wait for furniture items is much longer than normal and there can be delays. They made a very good estimate of when the furniture items would be made available. They had regular email updates regarding whether the item was in or not (doesn't sound like a big deal, but much better than other places where you have to keep track of when they say it, "might be in," and then continuously call to see if it came, only to be told there is another delay). 4. The item I purchased, a small kitchen tablet set, came on time and was of good quality for the price. The only thing slightly annoying was that some of the reps didn't have their masks on covering their face (They might want to look into this because I'm guessing a lot of people don't care, but a good segment of customers will just turn around and leave if they see this - we were looking for an accent cabinet that they didn't have, if they had it but the rep wasn't wearing their mask, we would have left rather than work with that person).

Shoutout to Bobby for hooking me up with an awesome Tulo mattress! I called him before I went out…read morethere and he ensured that there were Tulo mattresses in store to test the firmness levels. They unfortunately didn't have the queen firm in stock but he was able to arrange free next day shipping, which works out better for me. Thanks for such a seamless process!!

Great customer service and a very affordable pricing !!They have the same types of mattresses that…read moreyou find in big retail stores but their price is 50% lower !!

The owner is super friendly, and they went out of their way to be accommodating, which I really…read moreappreciated. They also don't pressure you to buy. And it really is more affordable than other mattress stores because this store doesn't have a physical location. You call and make an appointment, and then you can check out the mattresses in storage.

We purchased a queen mattress from this store in March 2025. The salesmen were well informed and…read morefriendly, but we were surprised that one of them was smoking cigarettes at the counter. Had a full ashtray, so apparently a routine thing for him in the store. Fast forward several weeks and our original two week delivery window kept getting pushed out. After multiple phone calls, we finally had a delivery date. The delivery guys took the old bed, put it on their truck, and set up the new bed. As they were cleaning up, we noticed multiple stains at the foot of the mattress, possibly from shoes. Then we took a harder look and realized the sides of the mattress were frayed and dirty. Checked the tag and the mattress was manufactured two years prior! We bought a new mattress, not a showroom model or a used one. Stopped the delivery guys from leaving, took photos of what we saw on the mattress, had our old bed brought back up and set up with the old frame, and called the warehouse. The guy who answered said they didn't have the mattress we ordered, and didn't know when they would receive it, so they gave us this one. In other words, they KNEW the mattress that was delivered was used and tried to pass it off as brand new. Check reviews for other franchise stores for American Mattress. The scam is common. When you call them out on it, they say they got rid of your old bed, and offer a discount on the used one that was delivered to persuade you to keep it. One star because when I explained to the salesman that a refund was needed because we lost faith in their warehouse, he immediately refunded over $2K. He was apologetic but didn't seem at all surprised. We ended up buying a new mattress from Macys, which delivered the product we ordered, new not used, and delivered when they said they would.

The absolute best service you can ever ask for. This place knows their mattresses very well. I've…read moreused them since they have existed.

Best customer service, beautiful showroom. Only one in Illinois. The return policy is second to…read morenone . You have a one year trial exchange is ninety nine dollar. I had the pleasure of having Cesar help me . Very knowledgeable excellent service . In store and on the phone. Beautiful store. Nice show room . If you need a bed, this is a place to come. They have a one year return policy and it's only $99 if you return it or exchange it great store beautiful custom-made craft beds big selection. Caesar was fantastic. Very very helpful so patient when I've called before in the phone the service is great! Thanks Cesar

My partner and I recently purchased a Saatva Contour5 mattress, and we couldn't be happier with the…read moreexperience. Buying a mattress is not a decision we take lightly--it's a major investment in your health, comfort, and sleep quality. We spent a lot of time researching options, and Serena at the Lincoln Park showroom made the entire process easy and stress-free. Serena took the time to understand exactly what we were looking for, answered all of our questions, and guided us through the different options without ever making us feel pressured. Her knowledge, patience, and genuine desire to help us find the right fit made all the difference. The Saatva Contour5 has been everything we hoped for--comfortable, supportive, and perfectly suited to our needs. If you're considering a new mattress, I highly recommend Saatva and strongly suggest asking for Serena at the Lincoln Park location. She helped us make a confident decision on a purchase that we'll be enjoying for years to come.

Hassle free experience, top quality materials, and excellent customer service. Highly recommend!read more

Went in person to purchase a couch--such a great experience…read more They were super helpful without being pushy. I got my couch delivered with two days and the delivery was super easy. I will definitely be back to buy more items. My couch looks great and at a great price!

It is with great pleasure to write this post on Yelp after having an excellent experience at…read moreChicago Luxury Beds on December 19, 2015. After too many experiences wasting money and personal time at "chain" stores like Bed, Bath & Beyond, I decided to make an investment in my purchases instead of settling for poor quality from department stores. I have wasted thousands of dollars on purchases only to throw them away and purchase a higher quality and more expensive version of the same product. Now, I spend time researching smaller stores who have an expertise in a specific area of the product I am looking for. Walking into Chicago Luxury Beds at 440 North Wells Street in Chicago, IL was a breath of fresh air and a positive change of pace for me. I was immediately greeted by Robert who epitomizes what we want from others when we walk into a place of business. He was knowledgeable about the products in the store while being warm and caring as well. Robert was articulate with a warm demeanor and no high pressure sales. Henry soon joined our conversation as I had many questions about the products and services. Both of these men spent time with me to ensure I was selecting exactly what I was hoping to buy. The selection offered was extensive so finding the exact match to what I was looking for took a great deal of time but both Robert and Henry seem to enjoy spending this time with me. I am very happy with my selections and there is no doubt I will be back to purchase some other items that caught my attention when I was there. Thank you Robert and Henry - you are the "real deal" and I appreciate the new relationship with Chicago Luxury Beds!

Excellent service and great beds…read more We ordered a Vi-Spring bed on 13th Oct and it was delivered on 2nd Nov. The staff were very helpful, gave us time to try each bed, explained the options and kept us updated on the delivery. The delivery team were great, again keeping us informed of the delivery time. They took care in bringing the bed up to the 2nd floor, even washed their hands before they unwrapped the bed so as not to get it dirty. Lastly, there was one item missing from the delivery, but the shop had it sent over in just over an hour, which was excellent.

We had a great experience here. They had make their mattresses with high quality materials and for…read morea great price. I love supporting local businesses as well so that was a plus! Great mattress and excellent customer service.

I just upgraded to a king mattress from Quality Sleep Shop after loving my queen mattress from them…read morefor almost 10 years. The new one is even better than I expected. This company and their mattresses are amazing! So comfy and well-made--and the prices can't be beat. A win all around. As a side-sleeper this really helps my shoulder. Highly recommend if you want seriously great sleep!

I originally came here because of the fact that they had a five star review. I was skeptical…read morebecause it was a perfect review but it turns out that there is a reason why they have a five star review. They are the best at what they do. If you're going to buy a mattress from anywhere this is the place to go.

If you're in need of a new mattress and don't know anything about them like me then go see Phil. He…read moredid a great job explaining the differences, features and didn't automatically steer us to the most expensive option. He went above & beyond to get us the best deal possible & the process was a breeze!