Great response time. Clean, no mess at all. Give step by step explanation and costs. Felt heard and…read morein the end repair was made in a timely manner from Daniel who was very kind.

Had a leaky shower from valve with hard water deposits. Unfortunately we discovered this on the day…read moreafter Thanksgiving. We were lucky to get an afternoon appointment. Joe was professional and communicated clearly what options we had. Pricing was clear and the job was done pretty quickly. Very pleased with service and Joe's friendly and helpful manner.

Peter Lai Plumbing provides excellent service and gets the job done!…read more When I reached out regarding a quote for a valve replacement, they were quick to respond and were even able to come out the same day! They arrived on time and completed the replacement quickly and efficiently. They also provided the best quote so you know you can count on their competitive prices. Thank you again to Peter Lai Plumbing for such a positive experience! I'm so impressed by their service and will definitely be contacting them in the future for other plumbing needs.

I experienced a good service from Peter Lai. He came out to install our tankless water heater in…read morethe garage years ago. It was a quick and painless process, and he also took away the old, bulky one. Very courteous and good at explaining what needs to be done. Thanks!

The whole process were perfect. Quoted the job. We agreed on the project date. A team member showed…read moreup early and ready to get started. The team member Alex was professional and got to work with just a few questions. There was no upcharge, or change in pricing, just a great completed project. The project was a location close-out for a warehouse we moved out of. This will be my company to use for all future projects.

Extremely disappointed with the level of customer service. I called today to request a quote, and…read morethe representative who answered assured me they would be able to assist. After I explained what I needed, he asked me to text over photos, which I did immediately. After receiving no response, I sent a follow-up text approximately 45 minutes later to check on the status. Unfortunately, I never received a reply. It is now the end of the day, more than 10 hours later and I still have not received a call or text. A simple update or acknowledgment would have been appreciated. The lack of communication was highly unprofessional and left a very poor impression.

Got a shower valve replaced and a expansion tank for my water heater put in…read moreI liked my interactions with Esteban. He answered all my questions and explained the whole scope of work. I was happy with the price too Day of, him and Mike came over on time and got to work. After completion they made sure to check both areas to make sure things were good I liked the experience i had, if future work comes down the line, I will definitely consider A1 again to get an estimate. Thank you Esteban and Mike!

I strongly recommend thinking twice before hiring this company. I rarely leave negative reviews,…read morebut after giving this company multiple chances to make things right, I feel others should know about my experience. I hired them to repair a leaking hot-water valve stem in my shower. George was professional during the initial inspection, but after that, everything went downhill. I had a confirmed appointment that was a complete no-call/no-show. I left voicemails that were never returned. Instead of explaining what happened, they scheduled another appointment without asking if I was available. After I complained, the supervisor, Ray, apologized and personally assured me George would come the next day. Then two different plumbers showed up hours earlier than the scheduled appointment while I was leaving for physical therapy. Later that afternoon, George called to explain his work van had been broken into and the replacement part had been stolen. While I understand emergencies happen, he assured me the part would be reordered and that someone would contact me. No one ever did. A week later I called Ray myself. He said he would look into it and call me back. He never did. I then sent him a detailed text explaining everything and requesting an update. That was ignored too. Meanwhile, my shower continues to leak every day, wasting water and increasing my water bill. The biggest issue isn't the delay--it's the complete lack of communication and accountability. Multiple missed callbacks, a no-call/no-show, appointments changed without my approval, and repeated broken promises are simply unacceptable. I gave this company every opportunity to resolve this privately before writing this review. Unfortunately, I cannot recommend a company that treats customers this way.

My usual plumber wasn't available for a day so searched on Yelp for an emergency bathtub faucet…read moreleak. In retrospect may have been better off just waiting on my usual plumber. Some nice things about this place is that they have someone answering phones and seems like they have multiple technicians so if you need someone in a hurry, maybe they are worth a shot. I believe my technicians name was Mark. He spent about an hour and seemingly fixed the problem. We then used the bathtub and then it was leaking once again. Some scheduling conflicts happened and they weren't able to get anyone out to my place as quickly but mark did eventually return, just much later same day. He then indicated he had to go get a part and wouldn't be able to do that until the next morning at least. Next morning he came and spent some more time and was able to maybe fix it so the leak was less but still present. Told me that was the best he could do. My usual plumber was available the following day. He came, fixed it in about 45 mins and for a fraction of the price. In the end my usual plumber said that this guy used a wrong size part and left a screw loose (potentially why it was still leaking). So overall not really happy with this company and the technician they sent out.

I've used RPM for a few years now as a property manager for both commercial and residential…read moreproperties and they have been reliable, cost effective, and knowledgeable in all areas of plumbing. Drain lines, bathroom and kitchen sinks, water lines, etc. I'm glad I found them.

I had Chris come out to clear a drain and replace a sink basin. He was very communicative, prompt,…read moreworked quickly, and honest (didn't try to work in extra services or fees). Oh, and most importantly, he did the job I requested! I'd 100% use him again and recommend him to anyone in the Downey area looking for plumbing services.

Reached out to Chris as we desperately needed someone to come out next day to help us open up our…read morecountertop sink hole to fit our new sink in. Although Chris does not personally do this (easy to damage the countertop), he responded and told me to call him - and he gave me a great referral to his friend who is a handyman. I gave his friend a call and thankfully he had availability that same day - came and did the job for us and gave us a really really great price - like 1/3 of the price from other quotes I got. I'm really glad for the referral & I find Chris to be very trustworthy and will highly consider for my future plumbing needs.

Kevin came by to fix my clogged sink , he was very fast and convenient , definitely recommend…read moreservice from high speed!

Fernando did a great troubleshooting the issue and getting my air gap/dishwasher back up and…read morerunning.

They put new water pipes throughout my house had a whole team and finished the same day! They fixed…read morethe issue!

Jordy and his team did an excellent job fixing our fireplace gas line. They were not only willing…read moreto go under our tight crawl space to do the work, they did it willingly, quickly and effectively. Jordy also went out of his way to make sure the job was finished on time and completely. He made an extra trip to Home Depot to get a proper length key to turn on the gas so we could use the fireplace that night. I plan to use Properly Done again.