On Sunday, Mother's Day, May 11, my brand new HVAC unit shut down ; the AC was on. Elliot Claus,…read moretech, was dispatched. It appeared the pump on the unit was defective. Elliot, after some extensive diagnosis, determined the problem was a blockage in the discharge hose, which had been used on the previous unit. Easy fix, much to my relief. And, much more relief to know that the new unit was sound! Elliot was very courteous and thorough. It was late in the day and very warm outside; these factors make such service remarkable.

We have used Gwyn for years with no complaints. Our house is over 90 years old so it made sense to…read moreset up a service contract with them and we have been very pleased. They are always professional and pleasant to work with and the technicians are knowledgeable, helpful, and personable. Highly recommend.

I had an issue with my bathroom, the shower drained very slowly and my water heater stopped…read moreworking. I called Sunshine Plumbing and they were able to get a guy out the next day. I think the guys name was Harley he was very nice and knowledgeable. He did an inspection and gave me the estimate and it was better than the other plumbers I have called in the past. They fixed it in about 2 and a half hours. 10/10 service

I called for a second opinion because my air conditioner stopped working and stayed at 81 degrees…read more Being the middle of summer and with me not being from Greensboro I had no clue who to call and this was torture. I called an hvac company that came out and was ready to charge me $485 more then what Sunshine did for something that Sunshine fixed in a few minutes, that was not including the $100 initial fee that the previous company charged just to come look at the unit and I do mean just look no physical checking included. Sunshine educated me, made sure I understood what I needed to do to not have the problem again. Right now, times are tight for everyone and having an honest company really makes the difference. I am forever a customer and hopefully if they open a loyalty member club I will be the first to sign up. By the way they were one of the few companies willing to come out to a condo multi unit dwelling so if you are a condo owner this is the company for you. Homeowning is so intimidating but Sunshine has really given me peace of mind in my homeowning journey. Riley at Sunshine truly saved the day!!

YELP will NOT allow a review to be submitted without a star rating. Thus, I put 1 star, but frankly…read moreZERO stars deserved‼ Not impressed. Choice Home Warranty (CHW) assigned this company to take care of a plumbing issue for me. I was sent the appointment date & time. This company was a NO SHOW, NO CALL. I attempted to contact them using the # proved by CHW which also matches the # you have listed. The phone rang for extended period when finally voicemail answered. Their ENTIRE E-N-T-I-R-E outgoing message was in Spanish‼ I'm not trying to be mean but I DO NOT SPEAK NOR UNDERSTAND SPANISH ‼This morning BEFORE 8 am I get a call it is someone from this company's # delivering a message. I have NO Clue what was said, because AGAIN the Message was ENTIRELY IN SPANISH ‼ As stated at the beginning of this review NOT IMPRESSED‼ CHW has been informed of the situation AND to assign someone else to my issue.

I broke my outside faucette handle off and the water would not stop running without me going under…read morethe house to turn all the water off. I found Alvarado Plumbing and asked for fast service because I could not leave all the house without any water available. Alvarado came within 20 minutes, assessed the problem. He went to get the part and returned and fixed the broken faucette in about 15 minutes. He was very polite and honest. I highly recommend them.

I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

Date: 06/22/2026 1…read morestar BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici

Mixed Experience with A/C Installation - You Get What You Pay For…read more Do not expect any kind of follow-up after they install your new A/C system. I had to reach out myself and send pictures to report visible issues from the installation that clearly wouldn't pass inspection. I also raised concerns about the new unit short cycling due to the existing zone system. I was told the technician coming to address the install problems had experience with zone systems. While the service installer who arrived did spend several hours correcting the initial mistakes--and did a great job--he admitted he had no knowledge of zone systems. Since that visit, I haven't heard from anyone at the company. If you're looking for the lowest price, they might be worth considering. But as I learned, sometimes you get what you pay for. Brian H.

Great experience with Webb from the estimate to the repair. Knowledgeable technicians who do the…read morejob right. Replaced zone HVAC dampers house is noticeably more comfortable. great work thanks guys. Oh absolutely everyone I h contact with in the office were a joy to work with, a big thank you to Abbey. Going forward they will be my go to HVAC providers.

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

Surprised to see some of the lower reviews. I have used these guys for my electrical and plumbing…read moreevents. These guys were life-savers when my former electrician could not provide me the timely service we needed. I like their follow-up. They keep me in the loop. Ideal team to have on your phone. Suggest their service plan. Has saved us money.

Have been having issues for a couple months that others could not fix. Called PSM and they sent…read moreTyler. What a nice, knowledgeable, and thorough repairman!! He found and fixed the mystery issue!!! Will definitely call them again and request Tyler!!!

We have a two unit system at our home. The "newer" Trane stopped working on Monday night which left…read moreour upstairs sleeping quarters unbearably hot. A call to several companies on Tuesday resulted in no availability for several days. PSM promised to be there either later in the day or first thing on Wednesday. On Tuesday afternoon, I received a call from Kenneth confirming our appointment for 8:30am on Wednesday. Terrell arrived on time and was thorough in his inspection. Fearing the worst, I was pleasantly surprised to learn the service call and replacement part would only cost $150. I have NEVER had a tradesman come to my home for under $250. Don't let the name fool you. PSM is a reputable, honest business that will be my new go-to for any HVAC needs.

Paul and his crew are hands down the best plumbers we've worked with since moving to NC. We had two…read moreissues recently, and both were fixed with 100% satisfaction. They were punctual and professional both times. Paul took the time to explain everything in detail without rushing, and on top of that, he was funny and personable throughout the process. Best of all, his prices are the most reasonable we've seen. No hidden fees or inflated costs, just fair and honest work. We'll definitely be using them for all of our plumbing needs going forward.

I had a real difficult blocked kitchen drain in a condo I recently purchased. I had another plumber…read morecome out and fail to unclog the line! When I called All-State they came right out and worked really hard to clear the drain! Afterwards they did an excellent job of cleaning up! All-State will definitely be my go to plumbers from now on!