The soles of my husband's leather sandals were in dire need of repair and definitely needed a…read moreprofessional's touch. I found Torcaso's shoe repair store on Yelp and saw the store had 5 stars. My decision to go to Torcaso's was based on reviews from others reflecting excellent customer service, quality results, and that the business is a Mom & Pop type shop, which I personally strive to support. So I decided to bring the sandals there. Upon both visits, the store owners (ran by a brother and sister, Ray and Paula) were super friendly, inviting and provided amazing customer service, which is so hard to come by these days. Additionally, the charge was very affordable. When I returned to pick up the sandals, I couldn't believe how well a job they did! It exceeded my expectations and I was so happy I had decided to go to them. Best of all, my husband was also extremely happy to get them back renewed! Torcaso's definitely extended the life of the sandals, probably for many years to come. So if you're needing your shoes repaired (and based on others' reviews, they also repair other accessories like belts and purses), this is the place to go. They will not disappoint.

This place has saved me hundreds of dollars -- they repaired my shoes at a fraction of the cost of…read morea new pair. I also had them dye a pair of shoes (went from a tan to a dark brown). The work is fast and very affordable. The only downside is the parking, but I am willing to walk a few extra feet to get here.

This guy has made lifts for pairs of our shoes and always does a great job. I definitely recommend!read more

This place is a gem! He's re-heeled high heels (multiple times), resoled beloved boots, fixed…read morezippers on a leather coat, restrung a favorite baseball glove. He can do just about anything! Please support this small business.

Worked fast in 6 pairs of shoes. Did a great job each pair looks great- he got them faster then he…read moresaid, so that's always good

I respect that he is open by appointment only, as he can then spend quality time with me discussing…read moremy repair. Always willing to take on an interesting and creative repair. Honest about timeline, costs and materials. A must for anyone who cares about their feet!

Jeff put new heel soles on a pair of my dress shoes and they turned out perfect. He has the correct…read morematerials to repair shoes to original appearance. Great work, I highly recommend him.

my son needed a pair of shoes cleaned up and polished for a wedding this weekend. he was able to…read moredrop them off and have them back within a couple of hours and they looked almost brand new!! these are dress shoes that are almost 15 years old and they looked great. the quality of the work and the service were outstanding. And the price was extremely reasonable- HIGHLY recommend!

What a wonderful experience we had at this specific location in Delafield. Alex was an amazing…read moreassociate very detailed and knew his job well ....was very enthusiastic about helping us. My fiance needed new boots for being a mechanic and Alex knew exactly what to start . we ended up getting in soles , boots and a pair of socks for a wonderful deal. I will use word of mouth to give more business to this location and will ask for Alex specifically . on a scale of 1-10 I would give this store and Alex an 11

First of all the people that work at this store are absolutely amazing. I cannot explain to you…read moreenough. To be specific it was a gentleman and his wife that helped me out pick a new pair of boots. I've had these boots for one day and they are great. The shoes are definitely worth what I paid for. They feel great and keep out water very well. If you are looking for boots to buy I highly recommend going to Redwing, they are the friendliest boot store to shop at.

Superb performance & great customer service! Buy local,…read moresupport small business! Thank you!

They repaired both heels on my boots and even shined the boots for me.,amazing! I was very happy…read morewith the service!!

Great local business that's been around for a long time. Fair prices for both shoes and repairs.read more

Small, charming, old-fashioned shoe store and repair with experienced clerks behind the counter,…read moreand handwritten shoe size cards on the shelves. I've never seen so many shoe laces or polish colors in stock. They also carry good quality shoe brands such as my favorite moccasin slippers, Minnetonka.. And a neighbor with a dog may be visiting the clerk just for a chat.

I have found myself needing a couple of different things done over the years…read more 1. A very expensive Harley belt wore out and the leather cracked, so they made me a new belt with the Harley hardware. 2. The pull strap on a pair of boots kept tearing and they replaced it. They are creative and they do quality work! If I need something done with leather, they are my first call. TOP NOTCH!

I keep coming back. Over and over again. Sometimes with over-the-top requests like a custom red &…read morewhite set of leathers. Another time because I just needed a warmer leather jacket. Then there was the time I "needed" a vest made from some of Dad's deerskins. ...and then there was the purse, the belt, the cute gifts, and the shoe repair. Every time I got: a warm smile and conversation, quality work, creative solutions, timely work, and exactly the price that was discussed. I feel great about being a customer here and hope to return many more times :).

Waited over 5 weeks for a simple purse handle repair. After calling, I was told it would be ready…read morethe next day. When I arrived, the owner couldn't find it, then pulled it from a bin buried under shoes--misshapen--and the repair hadn't even been started. When I raised concerns, he told me to take it somewhere else. Rude, unprofessional, and a complete lack of care for customers' items. I would be cautious bringing anything here. I won't be returning.

I had the most poor customer service experience from David!…read moreI had brought a pair of shoes 6 weeks ago( 5/21) I called last week 6/19 asking about my shoes that needed new heels, he had no idea about my shoes. He told me he would call me the next day to confirm completion. 6/24 I called today to see if they were done, he again had no idea of my shoes. I am moving of out state & need the shoes, he was very rude & stated he was short staffed& if I quit talking to him he could back to work & fix my shoes. I stated that he was rude & should not take out he anger in customers. He continued to be rude, After my phone I went to the shop & picked up my shoe. I took my shoes & left. As the owner, David does not deserve to treat customers rudely. I will not support his business. I am a nurse & I would never ever treat a person so disrespectfully stressed or not. He does not care about providing services to the community with an attitude like that. I will tell all my friends that live in Elm Grove not to support his business!