I actually came in to get the zipper on my child's backpack fixed, and Tommy was great! In the time…read moreit took for me to walk to the gas station to get cash, he had fixed the zipper. It also was completely reasonably priced.

Heels were worn down on a pair of shoes to the point where the caps were almost gone and the heels…read morethemselves were damaged. (Not the most well-made footwear and I'd walked on gravel.) Had to leave them for several days but when I picked them up they looked beautifully good-as-new. I was amazed and am 100% happy. Recommended.

My daughter has very wide feet and is incredibly hard to fit, so finding hiking boots can be a…read morechallenge. We had just left a well‑known outdoor recreation store feeling completely discouraged. On a whim, we stopped at Michael's after noticing they carried a brand that specializes in wide widths. She chose a pair of Irish Setter boots that felt great in the store, but after wearing them around the house for a while, they started to feel too narrow. When we called, the associate told us to bring them back and explained our options: we could try the next wider size or have the boots professionally stretched. After trying on the wider pair, my daughter decided to have the original boots stretched instead. She wore them on a hiking trip shortly afterward and found them to be very comfortable. The service and willingness to problem‑solve made all the difference.

I brought in four pair of shoes and sandals. He barely looked at any of them and decided they…read moreweren't worth bothering with. Not one of four? Come on! I guess he doesn't need my business.

Great leather repair shop!! Best ever!!!…read moreGreat service!! Conveniently located in Menomonee Falls

Kept boots for 3 weeks, and the repair is already coming apart 4 days later…read more Surly attitude. Hire more help if you're that backed up, dude.

Had classic shoes repaired at the cobbler. I had Johnston and Murphy shoes that needed a new heel…read more The guy was a little gruff, but I was happy with the work and price.

Terrible Customer Service. Cobbler is never available and I tried several times. Never again...read more

Waited over 5 weeks for a simple purse handle repair. After calling, I was told it would be ready…read morethe next day. When I arrived, the owner couldn't find it, then pulled it from a bin buried under shoes--misshapen--and the repair hadn't even been started. When I raised concerns, he told me to take it somewhere else. Rude, unprofessional, and a complete lack of care for customers' items. I would be cautious bringing anything here. I won't be returning.

I had the most poor customer service experience from David!…read moreI had brought a pair of shoes 6 weeks ago( 5/21) I called last week 6/19 asking about my shoes that needed new heels, he had no idea about my shoes. He told me he would call me the next day to confirm completion. 6/24 I called today to see if they were done, he again had no idea of my shoes. I am moving of out state & need the shoes, he was very rude & stated he was short staffed& if I quit talking to him he could back to work & fix my shoes. I stated that he was rude & should not take out he anger in customers. He continued to be rude, After my phone I went to the shop & picked up my shoe. I took my shoes & left. As the owner, David does not deserve to treat customers rudely. I will not support his business. I am a nurse & I would never ever treat a person so disrespectfully stressed or not. He does not care about providing services to the community with an attitude like that. I will tell all my friends that live in Elm Grove not to support his business!

Captain Royal Shine just gave me a glorious carefully crafted shoe shine that felt like a massage…read more Amazing to watch him apply his craft with care and tons of products. My leather shoes look like they are brand new. Great value!

There aren't many places left for a good old fashioned shoe shine. In Milwaukee you can go to the…read morebasement of the courthouse or one of two remaining full service shoe repair shops. If you want to keep your shoes on and read the paper it's here or the Courthouse. If you don't want to pay for parking or go through a security search, this place is the only choice. Less than an hour in hourly parking is free at the airport and then you're a short walk to Royal Shine II. (I'm just now finding out Royal Shine I is in Mayfair Mall, so I guess there's one more shoe shine option). Grab a coffee en route at Collectivo. 8 bucks for the shine makes it 10 even with tip, it's an old fashioned good deal too.

Worked fast in 6 pairs of shoes. Did a great job each pair looks great- he got them faster then he…read moresaid, so that's always good

I respect that he is open by appointment only, as he can then spend quality time with me discussing…read moremy repair. Always willing to take on an interesting and creative repair. Honest about timeline, costs and materials. A must for anyone who cares about their feet!

Mark has exceptional response time and fast repair turn around with quality at economical pricesread more

Mark was responsive with communication. Repair was quick and well done. And on time! Thank youread more