Waited over 5 weeks for a simple purse handle repair. After calling, I was told it would be ready…read morethe next day. When I arrived, the owner couldn't find it, then pulled it from a bin buried under shoes--misshapen--and the repair hadn't even been started. When I raised concerns, he told me to take it somewhere else. Rude, unprofessional, and a complete lack of care for customers' items. I would be cautious bringing anything here. I won't be returning.

I had the most poor customer service experience from David!…read moreI had brought a pair of shoes 6 weeks ago( 5/21) I called last week 6/19 asking about my shoes that needed new heels, he had no idea about my shoes. He told me he would call me the next day to confirm completion. 6/24 I called today to see if they were done, he again had no idea of my shoes. I am moving of out state & need the shoes, he was very rude & stated he was short staffed& if I quit talking to him he could back to work & fix my shoes. I stated that he was rude & should not take out he anger in customers. He continued to be rude, After my phone I went to the shop & picked up my shoe. I took my shoes & left. As the owner, David does not deserve to treat customers rudely. I will not support his business. I am a nurse & I would never ever treat a person so disrespectfully stressed or not. He does not care about providing services to the community with an attitude like that. I will tell all my friends that live in Elm Grove not to support his business!

I actually came in to get the zipper on my child's backpack fixed, and Tommy was great! In the time…read moreit took for me to walk to the gas station to get cash, he had fixed the zipper. It also was completely reasonably priced.

Heels were worn down on a pair of shoes to the point where the caps were almost gone and the heels…read morethemselves were damaged. (Not the most well-made footwear and I'd walked on gravel.) Had to leave them for several days but when I picked them up they looked beautifully good-as-new. I was amazed and am 100% happy. Recommended.

My daughter has very wide feet and is incredibly hard to fit, so finding hiking boots can be a…read morechallenge. We had just left a well‑known outdoor recreation store feeling completely discouraged. On a whim, we stopped at Michael's after noticing they carried a brand that specializes in wide widths. She chose a pair of Irish Setter boots that felt great in the store, but after wearing them around the house for a while, they started to feel too narrow. When we called, the associate told us to bring them back and explained our options: we could try the next wider size or have the boots professionally stretched. After trying on the wider pair, my daughter decided to have the original boots stretched instead. She wore them on a hiking trip shortly afterward and found them to be very comfortable. The service and willingness to problem‑solve made all the difference.

I brought in four pair of shoes and sandals. He barely looked at any of them and decided they…read moreweren't worth bothering with. Not one of four? Come on! I guess he doesn't need my business.

Had classic shoes repaired at the cobbler. I had Johnston and Murphy shoes that needed a new heel…read more The guy was a little gruff, but I was happy with the work and price.

Horrible "repaired" heel keep falling of despite multiple returns. Not worth expense time or…read moreeffort. Apparently this is a lost profession for which skill has not been passed down

Jeff put new heel soles on a pair of my dress shoes and they turned out perfect. He has the correct…read morematerials to repair shoes to original appearance. Great work, I highly recommend him.

my son needed a pair of shoes cleaned up and polished for a wedding this weekend. he was able to…read moredrop them off and have them back within a couple of hours and they looked almost brand new!! these are dress shoes that are almost 15 years old and they looked great. the quality of the work and the service were outstanding. And the price was extremely reasonable- HIGHLY recommend!

Pick up and delivery service is unreliable. They missed pick ups and deliveries many times. The…read morelast time they did not deliver my clothes for a week and a half (they should be delivered in 4 days). I called to see where my clothes were. They showed up the next day but after leaving 2 messages saying I want to speak to someone about the issue, no one has called after 2 weeks. Also, used the wash and fold service. Folding was not professionally done, there were wrinkles in my shirts and I always had to refold everything. There is another company that does better for a lower price.

Great service always friendly and always able to make time adjustments best cleaners everread more

For the SECOND time, I had an appointment for alterations, and no one was there. BOTH times, there…read morewas a note on the door saying he'd be back BEFORE the date of my scheduled appointment, and BOTH times no one was there! When I tried to call, the mailbox was full. The very LEAST he could've done was call me, say the store would be closed the day of my appointment, and rescheduled a new date and time with me! THIS particular time slot worked with my schedule that week. That is BEYOND unprofessional and I will not be going back.

Needed to have three pairs of pants hemmed, two chino style, and one dress suit pants…read more Great work - would highly recommend. Very reasonable price. Ring for an appointment first - I made the mistake of trying to drop in. Work completed on a week. Support the local business. Very happy with the work done and will bring items back when I need a tailor/alteration work.

They've always done exactly what they claim in their advertising. I've used their dry cleaners,…read moreshoe repair, and alterations over the years. Satisfied customer!

Was in town for business and needed my suit jacket pressed that had gotten wrinkled during travel…read more Frankie at London Cleaners absolutely came through for me - speedy service that beat my expectations at a fair price.