I do not recommend Tarpey!! They are looking out just for themselfs , my policys that they write…read morego up every year and I always point that out to the agent , this year we asked for a copy of the policy and they emailed it with a note saying "it went up again" So we were angry and asked to shop it so the agent did and found a lower price by $350 so I said go with that but then they tell me they sent the bill already to the morgage company for the higher amount, trust me this agent is NOT looking out for you do not use them unless you just do not care about how much you spend.

As a 20 year customer to a Woburn based insurance company it was time to switch to someone more…read morelocal. I walked into Tarpey and briefly met with Patty, giving her details about my unhappiness with my existing provider (poor customer service and constantly rising prices). Patty collected all the information she needed and emailed me the next morning with quotes for home insurance and automobile insurance. The price was significantly lower that my existing policies so I moved both policies to Tarpey. I don't think I'll ever leave. Any time I've emailed Patty or sent someone from my family to their office the service has exceeded my expectations. Don't let the nonstop TV based insurance advertising fool you, local insurance companies can match or beat the pricing and provide far better service.

I was looking for a better price on my Home and Auto and a friend of mine suggested I call LoPriore…read morein Stoneham. From the first phone call to signing of my new policies, Maria was more than helpful. I felt like I have known her for years. She walked me through each step and made me feel comfortable about the switch. Sometimes it can be nerve racking changing insurance companies. You want to make sure not only are your investments covered, but more importantly, your family. Maria made me feel confident in the decision I made. Thank you so much Maria for all you help and guidance. Joe D.

Switched to LoPriore after seeing a billboard. I got a GREAT rate and have been so happy with their…read morecustomer service team, specifically with Maria and Sabrina. 10/10- highly recommend!

For years I have been paying arbella very high rates. Someone hit my car on the street. Arbella…read moredid not send out an adjuster for almost a month. They did not return phone calls and never got in touch with the auto repair shop. The rental was horrible. The whole experience made me feel like i must be paying cut rate prices, but no my car insurance is closer to three grand. They charge a lot but do not have the service they are not a good choice, but fit right into overcharge the consumer

Someone insured by Arbella crashed into me neglectfully driving. I tried to take care of it with my…read moreinsurance, but they insisted I call and deal with arbella insurance, and i've only had problems since the beginning. My "representative" didn't seem to care about helping at all, and although I didn't do everything imaginable to expedite the situation, this company definitely slowed me down worse than any insurance dealings I've had in the past. Lack of communication, unhelpful, slow. Edit: I'm glad to see I'm not a negative nelly by myself--this company is trash! Matt (or whoever my rep was) has the same name as me so I didn't want to come down on him, but he has been so useless and even threatened me with bills when I took a week or so to get receipts for my claim, and I felt so pressured that I never disputed the claim and I feel like this was on purpose. It took me probably 3 weeks to get a rental, hating these guys every day in between, and now I have to pay more bills because f-cking Matt couldn't call me back because he's such a busy guy. I struggle to say the rude feelings I have for this company, despite already having posted a nice paragraph of hate. Honestly F the guy who crashed into me for having this dogshit insurance, such a hassle and I hope the company goes under.

Betsy is the best @ Phil Richard Insurance!…read more She makes you feel like you matter plus knows her stuff! The RMV sent me to get some forms stamped and I was there and back and barely lost my spot in line. Thanks Betsy!

If you need insurance, you should ABSOLUTELY talk to Amanda Twomey at Phil Richard Insurance. We…read morerecently switched our auto policy to work with PRI, and was connected with Amanda. She was extremely helpful in switching our auto insurance and also trying to save us money on our homeowners insurance. As life would have it, only a few months into our new insurance, my wife and I were awoken by the police at 2am. Someone had drunkenly backed down our street and scrapped up the side of one of our cars (along with at least one other on the street). One of our neighbors had seen the entire incident and called the police. The officer took our information and said he'd have a report for us in a few days. When we finally got the police report, almost all the information for the drunk driver and witness was blacked out. I tried dealing with a claim through our insurance, and they were LESS than helpful. Out of frustration I spoke with Amanda about the situation, and she said she'd see what she could do. OH MAN DID SHE GET IT DONE!! Amanda called the police department and asked for the driver's information and insurance company. Their reply? "This is America . . . [they should have their own insurance], you need to protect your belongings." Absolutely despicable (yes, that officer is DEFINITELY getting reported). Through her own time and research, Amanda eventually found out the other driver HAD THE SAME AUTO INSURANCE COMPANY I DID! The insurance company didn't even check their own system for the other guy's insurance. Amanda was cool, calm, and collected through the entire process, and I KNOW I wouldn't have been able to deal with any of this without her. Amanda - you're an all star, and I'm absolutely telling everyone they need to go through you to get their insurance needs. THANK YOU SO MUCH!!!!

Steer clear of this business. I unwittingly placed by trust in agents who I feel were deceptive…read moreand unknowledgeable, and the result was the loss of many tens of thousands of dollars. They are not obligated to place your interests above their own, which I learned the hard way. I had to pay a fee-based firm to understand the details of my plans with Baystate and learn that I was misled. They were unprofessional on top of the financial loss. Don't make the same mistake ... there are many other alternatives.

Run away from them as fast as you can! MML Investors Services in Springfield is affiliated with…read moreBaystate Financial and they will try to get away with as little effort as possible. I finally removed all my money from MML/Baystate after over a decade of getting no help or advice. I got stuck with their financial advisor, Timothy Curran, as a result of my original advisor leaving Met Life. Once I moved out of state, Timothy Curran never even called me once a year to check in over the past 15+ years. When I called him, I rarely got to talk to him directly and if I did it was very brief. He provided no guidance. I usually spoke with his assistant Karen who gave me an attitude whenever I had a question/problem and was not helpful. Whatever other money I had to invest, I went elsewhere. When I finally transferred all my money from MML/Baystate to another financial advisor with another company, I was charged for a negative balance that I found out had incurred prior to Oct 2015 (after weeks of my investigation) when Met Life merged into MML. No one told me about it or alerted me to that problem or to the fact that I was getting a 5% interest charge on the negative balance every month. I could've easily paid it off 7 years ago. It was the result of an investment that had fees that outweighed the profit, so when I asked Tim what happened to the account when I first noticed it missing on my report, I was told it was closed out. No advice, no other explanation or instructions. When I called Tim Curran for an answer in 2022 about why that negative balance kept continuing to accrue interest charges and why wasn't I told about it before 2015, his assistant said, "How should we know? You should contact MML to find out. We wouldn't have any idea why they did that!" I called MML over 10x and got a different person each time that had no idea what was going on. After more than a month of calling MML, I FINALLY spoke to a young man that explained what happened. It took him 2 minutes. He felt bad that nobody was willing to help me and actually gave me erroneous information (I was told I was wrong - that it was a credit not a debit). Tim Curran and MML couldn't bother giving me that help and info. When I asked for reimbursement for the interest charges since 2015 due to negligence on MML/Curran's part, I was denied. By the way, when I was told to call Baystate Financial directly, and was given 5 names of people to talk to, I could never get through to a human. And all the people I was told to reach to get help had voicemail boxes that were conveniently full!!

I have been a customer of Lindmark Insurance for 10+ years and I have nothing but good things to…read moresay. Homeowners and auto policies have been excellent. Prices are great. Jake personifies all the reasons that you should go with a local agent as opposed to the "1-800" or online options. He is responsive, attentive and genuinely cares. My wife and I both lease vehicles every 3 years so we have a lot of contact with Jake. We've probable run through 7 or 8 vehicle changes and every one has been seamless. Forget about Jake from State Farm, go with Jake from Lindmark!

Lindmark Insurance is stellar for several reasons. First, Jake is an independent agent meaning he…read moredoesn't "work for" any insurance company. He customizes the insurance YOU need, from the companies that HE chooses to work with. Secondly, Claims. Try getting a complicated claim processed through a giant "ON LINE" company. Good Luck. Third, Ethics. Jake KNOWS insurance. He is an honest, ethical individual, who runs a top rate agency. I have more policies than I can number, and Jake handles them all. Thank you Lindmark Insurance.

This is the indentGo office for tsa pre check but doesn't confirm on the TSA check website that…read moreit's inside AAA, might need a triple A membership not sure as they asked but didn't say anything else. Very fast service if go off hours.

customer service was not that great. The representative at the front desk did not process my…read morelicense renewal per RMV. It has been over a month and I spoke with her 2 weeks ago to check and she said it would take at least 3 weeks but it has been more than 3 weeks. She offered me a credit card but i guess forgot to process my renewal. my birthday is coming up on the 26th and because she didnt process my license i am unable to drive to work, unfortunately I wont get paid if Idont go to work. Employees should be trained well to avoid problem like this

I have been a client of Tom's since I started driving a car! He's always been helpful when making…read morechanges to insurance over the years. I had my home owner's insurance with him as well and when I moved and changed to renter's insurance, the process was seamless. Whenever I buy, sell or lease a new vehicle they always take care of all the registry items which makes my life so much more convenient. Just a call or an email and they will help with whatever you need. Very happy customer here!

From the owner: Business insurance, homeowners and auto insuranceread more

Paul made the process so easy, got me a great deal on a home/auto bundle, explained everything…read moreclearly, and was very easy to get in touch with!

My family has been doing business with Consoles Insurance for decades. Over the years we have…read morealways has fantastic service, transparent communication and our best interest has always been a priority. Insurance can be confusing for the consumer, options, requirements, limitations, etc. The Consoles team explains the the process and the options and always puts the customer first.