customer service was not that great. The representative at the front desk did not process my license renewal per RMV. It has been over a month and I spoke with her 2 weeks ago to check and she said it would take at least 3 weeks but it has been more than 3 weeks. She offered me a credit card but i guess forgot to process my renewal. my birthday is coming up on the 26th and because she didnt process my license i am unable to drive to work, unfortunately I wont get paid if Idont go to work. Employees should be trained well to avoid problem like this read more

This is the indentGo office for tsa pre check but doesn't confirm on the TSA check website that it's inside AAA, might need a triple A membership not sure as they asked but didn't say anything else. Very fast service if go off hours. read more

They asked me to wait an hour and was told he would take care of me after showing them what I had for identification And when I finally got called up he told me I had the wrong paperwork and not enough identification and thought it was funny What a clown show not worth your time read more

Waited five hours in my truck for roadside assistance (as they told me I had to be there and my original pickup time was 2.5 hours from my request, which I waited) for a flat tire. After 3 hours went by I called three times each time being promised someone from dispatch would reach out within minutes, never happened. After that it says on my app I don't have any open request so I call once again, this time they tell me it was reported that my truck was towed at 340pm an hour and forty minutes after my claim was submitted, seeing as how I was in it from 2-7 that was impossible. Called it quits after the five hours of being jerked around and now allegedly I'm a priority pickup and no longer have to be there so we'll see how this goes. No doubt my last time ever using AAA read more

My 80 year old mother was verbally abused by a woman employee there today. Trying to call to speak to a manager and keep getting re routed. Horrible. read more

My husband and I had a terrific experience in 2010 with AAA Saugus travel agency so we used them again this past Oct 2022 but the experience was not at all the same. We sat with the agent for over an hour taking time off work on a Wednesday with Agent "A" who seemed knowledgeable and honest saying they are busy but she could put together our 2 week vacation by the following Monday. Monday came and went so my husband sent an email. After no response for 2 weeks, I called and left voicemail. By the 3rd week I left a voicemail saying we're getting worried and instead of calling me back she only emailed my husband saying she has pricing for the rental car. My husband emailed back saying we cannot commit to that until we first have the hotels secured that she quoted to us when we saw her in person. No response. Meanwhile, we'd already put in for vacation time at work for specific weeks in October but we had nothing set up yet and getting worried. I left a stern voicemail (she never seems to pick up the phone) saying if she's just too busy to help us to just let us know and we will just plan it ourselves. She then emails my husband- again never contacts me at all- says they were busy helping people with many flight cancellations. Finally she sends us an itinerary but one of the Vegas hotels we wanted was now $1000/ night instead of $200 ( because she waited weeks to book it and all the prices went up). We chose a cheaper alternative instead. And one of the hotels in CA we chose because of its on site spa facility - which was actually closed when we arrived- a fact that she should have known if she had done her due diligence. The kicker- my husband called her to come down to put the payment on his credit card in person rather than over the phone. It should have only taken a few minutes. Instead he was there for over an hour- more time he had to take off from work. Ms A didn't have any of the hotel itinerary that she emailed to us set in stone and my husband had to sit there while she recreated the itinerary all over again. He almost left. When he got home, I told him at that point I would have been so angry that I would have left and we could have booked everything ourselves via Expedia. Back in 2010, they created an itinerary which we reviewed with them once and approved so when we came in to pay, it only took a few minutes. They didn't make us sit and go over all of it from scratch again. I think that agent A was unprepared, put us on the back burner and didn't have the professionalism to admit to us that she was swamped and couldn't handle taking us on. They shouldn't take on more clients if they can't devote t he time necessary to provide quality service. This location is only good for License renewal and passport pics. Don't bother using their travel agency- it doesn't really save you any money and definitely will waste your time. read more

my name is R, Martinez I went this morning last minute before my birthday they took care of me very well very quickly very professional. Everything was just too easy and they made it easy and they're very informative. and that right there helps a lot. I would definitely recommend my fellow friends and family to go there. Thank you so much , R. Martinez. read more

My son and I went for our permits today. Everyone in Saugus was sooo nice and accommodating! Would highly recommend going here if you can! I

Saugus employees were to busy playing with their phones and making customers sit waiting to be helped. 5 women we're playing on their phones and only 1 lady was actually waiting on a customer. I was told to sit and wait or I could make an appointment. I asked one lady , and she told me she had already been waiting 20 minutes ! It was a slow rainy day so I made an appointment rather than sit there for a half hour or more. When I got home I decided to do my business on line , it took less than a minute so a few days later I stopped in and canceled my appointment and again only 2 ladies out of the five I saw that day we're waiting on customers as the other 3 played with their cell phones. I guess their boss doesn't pay attention. They should all be terminated or told to leave their cell phones home during business hours. Saugus AAA is a terrible run business. I hope other AAA offices are run better. read more

My husband and I had the most remarkable service at AAA in Saugus MA. We were in to renew my husbands license. Pamie handled the paperwork to review it to get ready for the RMV line. We had an issue with the paperwork and she was so helpful. Because of her patience we were able to get the necessary paperwork and move on to get his license. Pamie was terrific and The RMV experience went without a hitch thanks to her. She even signed us up for a special offer to upgrade our card. She is a keeper. Thank you so much. read more

... Trying to plan a trip !!!!!! .awful been on hold 2hrs shame on me .. nobody ever answered so I called back I pressed 1 for a call back they never called back .. that's because nobody wants to work ... read more

AAA seems to have it all.. I saved a few hundred dollars on my motorcycle insurance. I also just found out that they do registry service there so you do not have to go to the DMV, you can do everything at the Saugus AAA location. They also do passports??? Who knew??/ read more

The best for all your auto needs they even have your car registration done there for your car and trips to just about anywhere Jenny who works there is amazing she took care of my insurance sticker and can set you up with any vacation you will like both here in the Us and around the world she has helped me my cousins and my friends I highly recommend her read more

I just had the worst experience with this AAA. Not only the wait time but the AAA representative cut me off while trying to speak and explain my question. She was not helpful, kind, and frankly, rude. read more

emailed to get a homeowners quote and NEVER heard back. shows the lack of professionalism and customer service. willl be going with someone who CARES about clients read more

I have a 2004 Toyota Camry Solara. After finding out my basic car insurance policy covers only one tow a year, I decided to join AAA. Best decision I ever made. Customer Service was friendly, and answered any questions I had. I needed a tow the day before my mid-level coverage went into effect. There is a 7 day waiting period. The Basic level only allows 3 free miles. My car was towed 5 miles. I should have paid for the extra 2 miles. The supervisor at AAA towing service waived any charges. I now get 100 free miles. I needed AAA help since then. Customer service was prompt and cordial and got me the assistance I needed. I highly recommend AAA in Saugus, MA. read more

If you need to renew your driving lic, best place to go. AAA staff was friendly and helpful. Same day was able to get my daughters passport photo done. In an out in 15 minutes, buts 2 hours at the RMV read more

Generally not at all happy with AAA "customer service"; I'd probably rate them far below the RMV. But Jackie in Saugus just knocked it out of the park on the phone regarding a registration issue. I was thrilled to speak with her. read more

After dealing with the old lady Christine at the door just now while trying to rush to get my license renewed that expires tomorrow. This location closes at 5:00pm. I was in the door at 4:10 and I got a cocky bitchy "I'm better than you attitude" as well as the other older lady I was with. We were not allowed to talk because all she kept saying was "go to Revere they'll take you before 5" this woman should not have a customer service job because she is A jerk!. And a manager with pink hair? What kind of Shit is that read more

Earlier yesterday I visited AAA Northeast (Saugus, MA) Before the visit I email AAA and less then 2 hours someone get back to me. Very professional and kind voice. The next day I received confirmation that my request was ready to be pick up. At the office was the same kind, customer service. Get in and out in 3 minutes. read more

Great experiences @ AAA except for one woman who "greets" folks; she is not nice (I'll leave it at that)! Once my daughter visited the office and had a terrible experience; when she told me about the person who was "mean" to her I knew exactly who she meant! License renewals, movie tickets, maps are great. One of the women who works there (I think her name's Christine) has made reservations for me several times for car rentals in TX & NC. She saved me A LOT of $$! Thanks AAA! I'd give it 5 stars except for that one woman. read more

Please don't EVER use Silvana Comeau as a travel agent! I called and spoke with her March 19th about booking a trip to Italy the end of May-early June and then sent a confirmatory email with details about the booking the same day. Hearing nothing more for a month and sending a few emails, most of which replied with an out of the office until a certain date she did get back to me stating she had received all my emails and information. Again another month goes by and I after several attempts by email and phone to reach her to no avail I had my husband call and I finally get an email back, 23 days before the trip that she has done NOTHING and won't be able to help me and good luck with things with a suggestion I try booking tours on Viator. Do yourself a favor and go elsewhere. It's not the inability to help, it's the fact that we were strung along for 2 months without any communication. read more

I wish AAA Northeast had a yelp page. I have roadside assistance and I called for the Battery Service wanting to purchase a new battery. They sent a AAA fleet vehicle out. That battery was rusted in there real good but Ashley the girl that came out to assist me worked diligently to get it out. I thought I needed a new cable but she cleaned it up nice and even replaced the terminal that was so rusted that it cracked. 4 hours labor to do that battery. Free installation so I lucked out on that labor. Glad I went with AAA for my battery. My father wanted me to buy it elsewhere and pay someone to put it in for me and replace that cable. 4 hours of labor would have been quite expensive. read more

Silvana is EXTREMELY rude, unhelpful, unprofessional, and frankly should not work in customer service. We used AAA to book our honeymoon. Silvana spelled my name wrong despite having it correctly (from me) in writing. She is now telling me "don't worry the TSA people won't notice." This is my HONEYMOON and my name is spelled incorrectly so that I am not listed on board for my flight and she is not helping although it is her mistake. I will absolutely NEVER use AAA again based on Silvana's representation of that company. read more

My husband went there today. He waited in a long line only to be belittled by the lady behind the desk. He asked her a question and she was very rude to him. There is no need of her unprofessional behavior!!!! read more

Very unsettled with the way we were treated trying to get my license changed. I sincerely believe people who have customer service jobs should have basic human decency and I am sad to witness such unkind behavior. read more

David Drugan provided excellent service. I got a better deal on car insurance than I could find with a work provided agent. They made the process unbelievably easy. I also just generally like the way AAA does business. Never had a complaint. read more

Needed to get my driver's license renewed and dreaded it. Realized I could take care of this at the AAA branch and it was ridiculously simple. Walked in, waited about 2 minutes, was done in 5 and everyone was friendly and helpful. While I was waiting I even bought a few movie tickets which sweetened the experience. Oh and all of this was in the last 20 minutes the branch was open. I thought there might be sort of a rushed experience with a little attitude (which I would totally understand given the time of day) but it was great. Highly recommend this branch! read more

The best thing we ever did for ourselves and our car was joining AAA. Over the past 2 weeks I have called them to have my poor car towed and both times the service was fast, practically free and tremendously friendly. AAA has also gotten us discounts on hotels, movie tickets, Six Flags tickets and of course Trip Tics. Not to mention it's very, very inexpensive to join AND it works even if you're riding in someone else's car. read more

A most pleasant experience visiting the AAA Registry Office! I felt like I got VIP treatment when I went to renew my driver's license! No long lines and friendly service. What a great benefit to AAA card holders. read more

So one day before a long weekend you would think the wait would be crazy, nope not here! the people were very nice and helpful, I was almost in&out and I needed to get two things done. The woman who greeted us up at the front was very helpful. I wish I remembered her name , very nice lady! read more

02/02/13 in line of about 40 people in this AAA office I've overheard about new membership for $52 I come to employee named Chris and got stiffed with $66 (or so) right away. I flash a promo mailer and sure there is a promotion for $52/year. Up-selling is in the air!!! Was asked for driver license, SS#, home phone, cell phone. Whats next? Blood work? Genome sequencing? Fingerprinting? read more

This is the best RMV experience you could have. Not only was it opened on a Saturday, but I walked in and out with my license renewed in just about a half hour. Seriously, so much better than your run of the mill RMV. AND everyone was extremely pleasant...Couldn't have been better... read more

Nifty place and helpful people! In one shot I got my license renewed, discount movie tickets, and a stocking stuffer here!

Went to get my license renewed. Great service, very clear guidelines. Prompt and professional! I was in and out in about 20 minutes! (One person in line before me.) Highly recommend. read more

AAA is AAA is substandard used to be the best now their customer service it is horrible especially when you're broke down on the side of the road some other benefits seem to be OK I think AAA has gotten too big for themselves they no longer look at the individual they look at the numbers that bottom line It's sad I've been a member of AAA for close to 30 years I've seen the changes and they're not that good read more

Everyone knows about the car towing and trip tix from AAA. But, in case you didn't know, they also offer loans and insurance. I just got my third car loan from them. For used car loans, they are the best. They make is so easy, and they have the best rates. If you go to the Saugus office for a car loan, you will end up working with Steve. He's helpful, responsive and efficient. If you get a car loan here, you too will be posting a five star review. Thanks again, AAA! read more

went in too pay my registration. and most people were in there doing the same and renewing their license. they really need to add another station for this service. I counted at least 8 employees just sitting around and talking, oh and drinking the DD box of Joe coffee. what are they doing there? NOTHING IN MY OPINION. very frustrating. the guy helping all of us was the only one working. get more people on the counter for renewing licences and renewing registrations. read more

Always in and out at this place. Quick and easy. Awesome service. Best alternative to a real RMV location.

Normally I absolutely hate going to the RMV, but this one is wonderful. The atmosphere is much more friendly and inviting. The workers are polite and really listen to your questions or concerns. You don't feel like just a number. I went to get my registration renewed, and they made it as painless as possible. I was in and out within roughly 10 minutes. Now granted it was early Friday morning. If you have AAA I recommend going to this location. read more