I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

We have shopped at this store for years and I have found Dale and his staff to be very helpful…read more They always remind you to get credit on your rewards card and they do a great job mixing paints and cutting window shades to size. This store is everything that you would expect from a neighborhood hardware store. Since they have expanded the store, the selection and display areas are much better. I look forward to many more years of shopping here.

I've gone here a handful of times or so in the last year, and I've been polite and courteous every…read moretime, and I get nothing but empty customer service. The first time I got a gas can and an axe before a hurricane , and I was questioned like it was an Law and Order episode. (Axe is great, I've been clearing dead trees ever since). Sure they ask me what I'm looking for, but when ever I've tried to explain, it's like I've somehow burdened them, and today got a sarcastic response. I'm sorry, when I buy flashlights, gas cans,seeds, light bulbs or yard tools, the bare minimum you could provide is a positive attitude, I'm simply someone taking advantage of the convenient location, but at this point I'm willing to drive a little further to avoid people bitter in their career path. I understand there's the regulars that either actively get supplies for their business or come in more , but I've been there as a customer, and it's not going to happen again because I never leave there feeling like I should have been there in the first place, so I guess it's a non-issue. Don't have what I'm looking for? Try looking in to where I could find it instead of making an unintelligent and sarcastic joke about you not carrying it. I had to tell them where I would look next.

Excellent service, all the workers there take there make sure you're getting the best deal, and are…read morereally nice.

Long time customer. Great hardware store. Incredibly well stocked with broad range of quality…read moreproducts. Staff is very friendly and very helpful. My "go to" store on the Cape.

I have shopped at the store for many years but the store help isn't friendly or helpful anymore. I…read moreprefer True Value in Sandwich.

Customer service at it's best!…read more I needed some new door knobs for my kitchen. I was pleasantly surprised to see the vast assortment Anchor had. I found the perfect ones. Only problem is they didn't have enough. They called around and found some more for me and called me back. They would of had them sent to the store, but I needed them really fast. They called the other store, had them bag them up and had them waiting for me at the register when I went that day. Also, I love their choices of paint. The FINE PAINTS OF EUROPE, is amazing. What a finish!

The associate Jack at this particular Ace Hardware is super knowledgeable....and attractive. He…read morealways knows just what I need to fulfill my desired project. I would recommend him to any customer.

I came into the store in a pinch, for a very random, specific bolt for my bike saddle for which the…read moreoriginal bolt broke. Long, boring story but I basically needed a new bolt so I could ride my bike home to South Dartmouth, otherwise I'd be looking at a v long and expensive Uber ride lol. I'm sorry to say I don't remember the guy's name who helped me but he found exactly the bolt I needed and I was out of there in 3 minutes and only ~50¢ poorer. Fantastic service, great location and the store was PRISTINE!

With all the setbacks and difficulties that businesses have had in the past year, it must be nice…read moreto be that business that doesn't need customers, so they can just not care! Don't go here if you're looking for any degree of customer service. Definitely don't go here if you need help finding something, or information on a project. Don't go here if you're expecting to find business owners who are focused on anything but themselves. Recently, I made my second trip here looking for a specialty item that I just didn't want to order from Amazon on a Sunday afternoon. I figured I'd check Aubuchon even though my last trip here ended in me walking around looking for a wall fixture before finally leaving empty-handed. This time I made it to the doorway before I had to stop since the very narrow entryway was blocked by a customer chatting with the aforementioned owners/managers/takers of space- whatever they are, they weren't moving out of the way. In fact, with the exception of one of the three who glanced at me then went back to the convo, they completely ignored me trying to enter the store. Sure, I can stand out here while everyone chit chats. Finally the customer winds down and moves towards me, apparently planning to walk through me to get out of the store. Okay, I can feint and dodge with the best of them! Still leaving the three employees, one of whom I expected to at least look my way since they were in a tight formation about 18 inches in front of me. Social distancing? Nahhhhhh. Unnecessary, since they turned and walked right past me, to stand on the outside steps and watch yet another employee work/play with the forklift. Two laps around the store and I was ready to leave - again, emptyhanded. I caught sight of the very last employee left in the store who tried so very hard to pretend I wasn't there. Nice try but again, bob and weave to catch his eye. I asked my question and I got the classic retail clerk blank gaze that says, "if I just look at you and pretend I don't know what words you're saying, perhaps you'll go away and leave me alone." Yep, I left. Emptyhanded. Wove my way around the employees still standing outside, dodged the forklift guy who was back & forthing with abandon, and reached my car feeling like I avoided getting somehow ripped off. As a parting shot, forklift guy jerkily backed up until he was about 4 inches from my car before stopping. While they all watched. And didn't say a word to him. I thought they all felt a little cheated that he didn't actually hit me. I know I felt my time was stolen, so I guess we all had a little bit of a disappointment that day . . . . Skip Aubuchon Hardware in Manomet. Sacrifice a principle just once and go to a big box store this one time, it'll be worth it.

They answered the phone promptly and located the item I was looking for within 60 seconds...I went…read moreto pick it up and 3 different employees rushed over to help me...I was in and out in two minutes...The best part was their price was exactly the same as Home Depot, who did not have the part in stock...They are now the first place I'll go for my hardware needs...

We were in there quickly for just a couple of items. The place is definitely packed with…read moremerchandise, though much of it was lesser brands that look good but don't really perform right for you. The amount of items that were name brand that we asked for was unusually small and priced at right about the middle for what was needed. We will be back, but it sure is a long way away from the charm and activity of the Benny's store it took over.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

This Aubuchon hardware is the best hardware/ paint store. The staff is most accommodating and…read morepolite. Makes a difference! In painting department all that servers there are so easy to talk with. However, Rosemary is at the top of our list. She has helped myself and my husband countless times during our home improvements. Patient. Knowledgeable and has 'great ideas!' So hats off to. the the staff. And Rosemary for making these projects that much easier and enjoyable. !!

I was really impressed with the customer service! I came in to buy filters for my furnace. The…read morefirst guy told me the correct aisle to find the filters. What happened next was what impressed me. A female worker asked if I was finding what I needed. I told her no. She double checked. No, not the right size, so she looked up on her computer to see if the other location had them, and they did not. She said "you don't want to go to Hyannis on Labor Day weekend." Correct! She found a compeditor that had what I needed. I will be back. That was a class act!

Bought a Lodge 9x13 cast iron casserole today, came to$67.99 with tax. Lodge BW13C…read more Checked Lodge website, on sale for $39.95. Checked Amazon, $39.95 free shipping. Checked Eastmans website, shows a price of $49.95 which is the actual Lodge list price. I won't buy time from these rip-offs. BEWARE PRICE GOUGERS!!

Eastman's is a private enterprise and also a community treasure. It is an old-fashioned hardware…read morestore where you can get all kinds of advice in regard to a myriad of issues. I went there the other day with a hose that had a problem with one of the ends. It took the man at the counter 30 seconds to look at the hose and another 30 seconds to fix it at no charge. It is always fun to go there and to just walk around and look at all the stuff. It has an ambience more akin to 75 years ago than today. Not only do the members of the staff want to help you, they actually know how to solve virtually any problem that you bring to them. This is one enterprise that Falmouth cannot afford to lose. It is something that we should all support.

Is there an option for a couple of additional stars? If so, I need to post them. Steve Sherman is…read moreone of the kindest people who really cares about something many businesses have lost sight of: excellent customer service and relationship-building. I walked into his store with an old glass onion fixture, looking to replace it. He told me to save several hundred dollars it would cost for one of his new fixtures, led me into his workshop, and after some soldering, a few part replacements from his vintage inventory and some glass polishing, sent me home with my original fixture, shiny, updated and upgraded. Personalized service, a gorgeous selection of lighting, great workmanship and a fun personality. Forget big box stores and online orders. Go see Steve Sherman and Sandwich Lantern.

The best product , service and so friendly. They will sell you what you need, not the most…read moreexpensive thing