Called requesting service. Person answering phone had a real attitude as I explained that I could…read morebring the vehicle on my trailer since it wasn't running. He abruptly said they could not help me unload it and my polite response was simply ok as I would be coming by myself. His statement back was, "If you own a Mercedes, you can afford a tow truck". Excuse me, I or anyone else don't need to be told what we can afford or not afford. l spent thousands of dollars on my car-hauling trailer and I have hauled all over the nation. It is anyone's privilege and prerogative to do what they wish regardless of conveyance. I consider this kind of initial treatment to be rude, very unbusiness-like and unethical. Rather than to listen to more abuse, I simply hung up. Any customer or otherwise have no responsibility to stay on the line and listen to more insults. I left and later came back to my phone to have a message transcription that said exactly: "Thank you for hanging up on us. That was real mature. We have no longer will need your business. We do not need immature people. Have a great day." SIC. He had no idea if we lost the connection, my battery failed or otherwise. But immediately went to this abusive stance. I do not recommend nor suggest doing any business with this kind of person or otherwise.

Car guys that figure out what is wrong step by step. Fix what you need at a fair price. For me I…read morehad a transmission issue computer kicked it from drive back to park. Then after shifting back to drive it would eve to go into limp home mode. These guys read the codes and and had a good talk with the computer on board. Even submitted a question if MB has seen this issue because nothing seemed obvious. They did see comm error found a blown fuse. After that they could not reproduce the problem. They logged computer codes and cleared them. Gave me the car back to see if it would act up again. For all this work they said will charge you when we know we fixed something. Can you believe this place. They are all about customer service and doing what is needed and not ripping people off like some dealers in town. Guys you rock and have earned my respect and business.

Alan and his team are fantastic. Our Flex had an intermittent issue starting and Alan was able to…read moretrack down the issue and get it fixed. The are honest, take the time to explain any issues they find, and don't rush you. Highly recommend!

Allen (owner) is one of the most trustworthy and knowledgeable mechanics that I have ever met. He…read morealways gives it to you straight and honest. Prices are very reasonable and fair. Allen and his team will always go the extra mile to ensure the customer is taken care of.

I've been going here for many years with my vehicles over the years. It's a great place, they do…read moresolid quality work, and they'll do their best to fit you in their busy days. And I'll keep coming back. Thanks.

Amazing service and for a great price! Went in to get a leak repaired in my exhaust, they did it…read moresuper easily and found another leak they let me know about (and know the price for) and gave me the option if I wanted them to fix that as well while I was there. They're very popular however and do first come, first serve. So if you want to get in there, make sure you're there before they open at 8 am! I got there 2 minutes before opening and by 8:45 they were having to turn people away because they were all full for the day!

Amazing customer service from a team of professionals you can trust in Huntsville, AL…read more Reasonable pricing with best in class service. I've be a loyal customer since 2016!

Fantastic work and customer service. I will be back for my BMW needs. All the employees were…read morefriendly and understanding. They like dogs too.

Can't say enough good things about this place. People are wonderful and service is excellent. Very…read morereasonable prices. Wouldn't take my car anywhere else

This is where you want to take your Toyota or Honda. Daughters car was stalling out so I took it…read morein. Disconnected hose. Fixed, no charge. Honest mechanics for a fraction of dealership prices. 5/5.

We picked up my car several hours ago after having the motor mounts replaced, and I can't say…read moreenough good things about this shop. From start to finish, the experience was smoother than I expected, especially for a repair this significant. Holly was absolutely phenomenal. She kept us informed every step of the way, was knowledgeable, friendly, and made what could have been a very stressful situation feel so much more manageable. George did the actual work on the car and clearly took great care of it. In fact, his thoroughness extended beyond the repair itself. He caught a potentially serious mistake from a recent oil change at another shop, an incorrectly installed O-ring that was causing a Class 3 oil leak. The rest of the office staff were also a pleasure to deal with. Owning a German car means you need a shop you can trust, not just one that says they can do the work. From day one, we felt confident my car was in the right hands. They diagnosed the issue quickly, had a quote ready, and provided documentation to back it up. When my husband wanted to pause on ordering parts so his dad could take a look first, they were completely accommodating, no pushback at all. His dad confirmed the diagnosis within a minute of looking at it. Pricing was in line with what I found online for this repair on my specific car. We are so happy with the results and have likely found our shop for the long haul, regular maintenance included. Holly deserves special recognition. She treated us like people, not just a ticket, and I genuinely felt she was our advocate from start to finish. She is exactly the kind of employee who makes a shop's reputation. George's thoroughness spoke for itself. Even just reading his notes on the invoice and inspection report made it clear we were in knowledgeable hands. They are the reason we will be back.

I recently had my car fixed by Adept. John stayed in touch with me through the whole process. He…read morekept me updated about the issues they found regarding my car. Very honest and reasonable for the work I had done. Overall great experience with them. Will definitely recommend. Oan my car is running perfect from what I can tell.

The transmission in my Nissan Altima went out and I contacted Nance Transmission for assistance…read more They had my vehicle in the shop and started working on it within a 24 hour period. After driving it for months with no issues, I noticed a slight issue which I thought may have been due to an alignment or balancing but was informed that it could have actually been an issue with my transmission. I contacted Nance and not only did they ensure the transmission was working correctly but they went above and beyond to diagnose my issue. Everything is running smoothly now!! Id definitely recommend them to anyone with a transmission issue.

Exceptional quality rebuild with attention to detail !…read more Unsure just why the impeller hub that turns the transmission pump broke off on the torque converter wrecking my wife's torque converter and pump on her 1999 Toyota Sienna! However, she did have 258k miles on it:))) ~ Contributing factors had to be her driving the grade on Cecil Ashburn Dr. with overdrive ON! And a synthetic fluid about 10k past recommended service interval. To Daryl Nance's credit he did state after getting in there to confirm the damage, "the rest of the unit was unhurt". Meaning, we could replace the torque converter and pump and place the van back in service. Of course, the risks are getting the pump pressures up to normal for daily in town driving again we could run into the weaknesses inherit in a transmission with this age. So, we opted for the complete rework! Never meeting Mr Nance before we did know he was a member in good standing either the Automatic Transmission Rebuilders Association OR ATRA since 2012 http://www.atra.com/shopfinder?ShopFinderLocation=35802 *** He also came recommended after a relative ask what we we're going to do with the van. We told them we thought of Nance Transmission. The next day our relatives co-worker had reported in unrelated conversation of her most recent great experiences there! (A nice coincidence but more than enough to confirm this is where we need to go if we are keeping this van.) Work flow was about a week out... so we got "in line" in this busy place! ***We wanted to place no pressure on them for turn around to allow time for a quality repair. One month later our vehicle is in service in great mechanical working order. The battery, air intake and all bolts and nuts for all mounting accessories were placed back just where they go! No sloppy rush to slam it in! Conclusion: If you come to Nance, you are dealing with a highly ethical, highly professional, extremely meticulous and skilled, second generation business - all run by a family that gets along with one another! All this is rare to find in the transmission business! A real gem! And they don't try to do it all... just transmissions! (Although we did replace our rear main oil seal on the engine since the transmission was removed.) Fair - Honest - Trustworthy - Professional - Highly Skilled - Capable and Qualified ! Chris & Jana Huntsville AL married in the Weeden House 1990 4 (four) Children Mallory, Jacob, Noah and Sully

I was 8 hrs from home alone with my two children when I was rear ended. Kevin's really helped me…read moreout! They looked at my car with no appointment. They tightened my spare tire which had come loose in the wreck free of charge. I was incredibly grateful!

Kevin's Auto came recommended by another reliable automotive repair company. I really liked them a…read morelot. They were very responsive and honest. They let me know what maintenance work is needed coming up on our vehicle. They were wonderful and I also highly recommend them. I am happy we have an alternative for the Jeep Dealership.