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    Johnson Insurance

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Johnson Insurance

    Homeowner or property

    Car and truck insurance

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    10 years ago

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    Timothy Lopez - American Family Insurance

    Timothy Lopez - American Family Insurance

    (29 reviews)

    We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

    Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail

    Kent Cashman - State Farm Insurance Agent - State Farm Logo

    Kent Cashman - State Farm Insurance Agent

    (23 reviews)

    Exceptional Service from a Team That Truly Cares!…read more I've been consistently impressed by Kent Cashman's State Farm office here in Gig Harbor. From my first conversation, Kent and his team--especially Anja Carter--have been nothing short of outstanding. They are professional, responsive, and incredibly thorough, taking the time to truly understand my needs and provide the best coverage options for my situation. What really stands out is how genuinely kind and attentive they are. They listen, explain every detail clearly, and make sure I feel confident and cared for in every decision. In a time when personal service is hard to find, this office goes above and beyond to make you feel like more than just a policy number. If you're looking for an insurance team that's knowledgeable, dependable, and compassionate, I can't recommend Kent Cashman and Anja Carter enough. They've earned my trust--and my thanks--for the way they do business.

    Incredible service, quick responses to questions and overall fantastic people to work with. Having…read moremoved from another state and working with a State Farm agent there for over over 20 years, who was like a part of the family, we had very high expectations for a new agent and their team. Thankfully we found Kent Cashman and his team who met those very high expectations and we could not be happier. We have been fortunate enough to work with Stefani who already feels like a part of our family. :) She responds quickly with charming ease and very through explanations. Walking us step by step in acquiring a new policy was very reassuring and she joined with us in our enthusiasm in the purchase of our newest adventure in life - a new-to-us boat. We have every confidence in Kent and his team that should we have to reach out for help, we will be supported in our needs.

    Johnson Insurance - homeinsurance - Updated June 2026

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