We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail

Terrific experience reaching out to them when I was in the search for an Individual health…read moreinsurance plan. I had called over 20 other company from the Health Insurance Exchange and not one called me back. Not only did Alyssa call me back quickly but she took a ton of time with me and really helped me make a decision that would be best for me and my kids. She gave me information on dental plans I didn't even know were open to me, and no one had explained in all the past years.

Alyssa, Hannah & Emily have been tremendous throughout the whole process of wading through…read moreConstruction insurance and then the conversion to Homeowners!!! I cannot say enough on how responsive they are, quick to answer questions or find the right person to answer and how simple and easy they made the process. Thank you for the accuracy, the perfect coverage and the kindness. Always happy to refer them!

I have been a client of Ken Uddenberg Insurance for the past 24 years, and I want to thank them for…read morethe OUTSTANDING CUSTOMER SERVICE I always receive. I particularly want to thank STACIE DENNIS for the outstanding attention and assistance to the many different insurance requirements needed in my business operations. Frankly, these requirements can sometimes be quite confusing and very difficult to understand, but Stacie always handles everything very quickly and with very clear and concise explanation. Accordingly, I can't thank her enough for the professional assistance that she provides -- OUTSTANDING CUSTOMER SERVICE! --Denny R.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: WA-244166

Exceptional Service from a Team That Truly Cares!…read more I've been consistently impressed by Kent Cashman's State Farm office here in Gig Harbor. From my first conversation, Kent and his team--especially Anja Carter--have been nothing short of outstanding. They are professional, responsive, and incredibly thorough, taking the time to truly understand my needs and provide the best coverage options for my situation. What really stands out is how genuinely kind and attentive they are. They listen, explain every detail clearly, and make sure I feel confident and cared for in every decision. In a time when personal service is hard to find, this office goes above and beyond to make you feel like more than just a policy number. If you're looking for an insurance team that's knowledgeable, dependable, and compassionate, I can't recommend Kent Cashman and Anja Carter enough. They've earned my trust--and my thanks--for the way they do business.

Incredible service, quick responses to questions and overall fantastic people to work with. Having…read moremoved from another state and working with a State Farm agent there for over over 20 years, who was like a part of the family, we had very high expectations for a new agent and their team. Thankfully we found Kent Cashman and his team who met those very high expectations and we could not be happier. We have been fortunate enough to work with Stefani who already feels like a part of our family. :) She responds quickly with charming ease and very through explanations. Walking us step by step in acquiring a new policy was very reassuring and she joined with us in our enthusiasm in the purchase of our newest adventure in life - a new-to-us boat. We have every confidence in Kent and his team that should we have to reach out for help, we will be supported in our needs.

My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

Awful awful service tried to talk to this man on the phone. He hung up in my face because Allstate…read moreowes me a refund. They sent it to the credit card company a credit card company that is closed and does not want to refund it and so Allstate has told me there's nothing they can do. I will see them in court. This guy Eric is on the phone hung up in my face told me he's not my lawyer and everything. Of course I called corporate on him and everything else. Terrible so I have to go to court between Allstate And a credit card. This is gonna be funny. They are fraudulent!!!!

Although Mr. Larson's office staff was professional and helpful, Mr. Larson was difficult to get in…read moretouch with- his office staff did not provide his number and insisted that he was unavailable. When he did call back, his number was blocked. His manner was arrogant and demeaning. He attempted to defend a 35% in crease in a homeowner premium after a single claim (we have had Allstate for more than 20 years) inferring that the state Insurance Commission mandated this increase when in fact the Commission simply approves of the rates Allsate submits, then holds Allstate to those rates. After having had our house burglarized, we felt robbed again. Although Allstate can legally gouge customers, this corporation's practices are highly unethical.

I was 17 when my mom died from an almost 7 year battle with ovarian cancer. I was left basically on…read moremy own, to figure out life as an adult and all that comes with it, with no adult to help me... Luckily my mother had started a life insurance policy with Patrick Kelly at his office in Gig Harbor. I've now come into the office many times in the past year. I am genuinely blessed to have Patrick Kelly and others at his location to help me with the financial responsibilities of adulthood. Each time I've gone in it's been a warm and welcoming atmosphere. Patrick is not hesitant to put a phone call on hold to help if I need a quick hand figuring something out. The whole staff is always interactive and diligent with their work. I've always been encouraged to ask questions, in person or over email, anytime! Over all my experience with Patrick Kelly and the Gig Harbor office as a whole is 100% positive and incredibly helpful. My expectations were greatly exceeded. Though I now live over an hour away I keep coming back into this office for wonderful hospitality and incredible service!

My dealings with this agency have been primarily with staff and must commend their management as…read morecustomer service the best. A loyal customer for about 25 years...Thank you, Cheryl, for your excellent service.

I had a great experience, thank you Antone Saltvick! He helped me find a good rate for auto…read moreinsurance! I highly recommend!

Kevin Owens who is a broker at this agency is amazing with what he knows in regards to life…read moreinsurance. It's obvious it's not all about him making money on a policy as he puts time into getting to know you and your needs as a client. I highly recommend him and have referred him many friends and family members. Kevin is an amazing guy.