What a depressing place to hold your loved ones wake. The place was filthy and dirty! Then we had…read moreto deal with their secretary named Sarah who was awfully pushy and rude! Obviously, planning a funeral is no fun for anyone but the deceased and family should be honored and respected. This woman lacked any respect. Most of my family lives by the city, wicker park to be exact and later we come to find out they have another location in the city which this Sarah chick neglected to inform us. When we originally had called we spoke to a man and he set us up to meet with this woman. You would think they would make it easier on the family not to travel ways far when there is a closer location and offer us that option! Families, if you have no other option but to go here make sure you ask all the right questions and make them clean before you go thru the embarrassment of having a wake at a filthy place. I guess we get what we pay for! Simple as that.

This was a tough day for my family and their lack of empathy and consideration was quite evident…read more Red head lady had resting bitch face the whole time, they promised coffee all day and never made any. When asked she replied with an attitude. When doing final walk through they corralled people like they were animals, yelling and singling people out. I understand you dont have bilingual staff but you could have asked one of the 5 family members who hires you to translate for you instead of yelling at grieving people who had no clue what the fucK you were saying. Will never use this place again!

I feel terrible that I have not gotten around sooner to share my past experiences with you…read more Bob has been taking care of my family's losses for many many years and the love and care that he and his team have given to my family is nothing less then amazing. Every thing they do it truly from the heart. If I could give Bob and hit team a 10, I would! They make a terrible situation easier to go thru. Thank you so much for all you did for all my family members.

My sister and I used Central Chapel to arrange for our father's cremation and memorial service…read more This place was the most affordable of all the funeral homes we called in the area. They were easy to work with and the directors were friendly. They put on a really nice service at St Symphorosa church. We were able to choose which songs and verses we wanted, and we could read the verses if we chose to. The memorial cards were laminated which I liked. Some funeral homes just give you paper ones which can get ruined over time. The directors were with us from the beginning until the end of the service to ensure everything went smoothly.

--- Our family…read morerecently had the profound need for the services of Alvarez Funeral Home after the loss of our loved one. To simply say they "handled the arrangements" would be a great injustice to the exceptional care and compassion we received. From the very first moment, Ms. Alvarez distinguished herself and her home from any other we have dealt with in the past. Where others felt transactional, she was deeply personal. She did not just see us as clients, but as a grieving family in need of guidance and support. Her patience, empathy, and genuine kindness were a steady comfort during the most difficult days of our lives. Ms. Alvarez took the time to listen--truly listen--to our stories, our wishes, and our worries. She helped us navigate every decision with grace, offering gentle suggestions while always honoring our desires. She removed the overwhelming burden of logistics and allowed us the space to simply be together and grieve. The personal touches and attention to detail made all the difference, creating a service that was a beautiful and authentic reflection of our loved one's life. What sets Alvarez Funeral Home apart is this heartfelt, human-centered approach. Ms. Alvarez and her entire staff provide more than a service; they provide a sanctuary of understanding and respect. They walked beside us, never ahead of us. To anyone facing the unimaginable, we cannot recommend Alvarez Funeral Home highly enough. Thank you, Ms. Alvarez, and to your wonderful staff, for your invaluable help and for treating our family with such dignity during our most difficult time. Your compassion made all the difference.

Ms. Alvarez has exceptional care from compassion to details, our first service in 1996 had our…read morefamilies respect. Our repeat services provided to our extended family gave us comfort. Thank you to her and her staff.

After I posted the same review on google maps Mr Pietryka found a way to remove his negative…read morereviews from there and now he shows up as a 5-star business. This is not true. Yelp doesn't allow businesses to remove the reviews so you will find here more accurate reviews. I chose this funeral home to transport casket to Poland. Through the whole complex process there were many mistakes, poor communication and poor execution. Below I provided some of the examples of Pietryka Funeral Home professional negligence: - The death certificate had to be corrected TWICE because Pietryka funeral home submitted wrong information - as basic as the birthdate of a deceased person, marital status and a county for the address. It's really perplexing how a funeral home couldn't handle correctly their basic responsibility. - After reviewing an initial quote I realized that Mr Pietryka charged me for services not performed and I had to request a credit. I received the credit but it is appalling to take advantage of people in such a painful life circumstances. - Mr Pietryka picks up every phone call, but I have never received a phone call back nor I was informed at any point about the progress of formalities. The phone calls with Mr. Pietryka were quick and dismissive. For example, I was told that death certificate will be completed Monday afternoon, but it was completed on Friday and they didn't inform me about it. They started sending it out to other parties with wrong information (including Polish authorities). I found out about it on Tuesday, and the first mistake was corrected on Wednesday causing a delay in processing all of the formalities that needed to be resubmitted. - Pietryka funeral home assured me that the casket can be open in Poland. But later, while I was already in Poland, I found out from their transportation partner that the Polish law doesn't allow that. How come the funeral home doesn't know the law (in business they claim to be for 20+ years) is beyond me. That was the first thing that their transportation partner told me when I was with them on the phone. - Mr Pietryka gave me wrong information about the final delivery date in Poland (he didn't know how the logistics of their transportation partner work). - Pietryka funeral home did not once call me or took responsibility for handling communication with their transportation partner. I had to call them separately for information and clarifications. There were other conflicting information coming from their transportation partner vs what Mr. Pietryka initially told me (too morbid to describe here). - I had to request an invoice twice after they charged me and I got one a week later (invoice was needed for some formalities). Pietryka's professional negligence and failure to perform basic tasks is staggering. I worried about many things that I shouldn't be worried during this difficult time. I paid a lot of money for an "expert" to handle formalities but as it turned out they were failing at basic tasks, lacking basic knowledge, compassion, sensitivity and decency in this most challenging moment of my life. There is no do-overs in the last journey of a loved one. And once they get you they know you can't change it. I wish I had chosen a different funeral home to help me say final goodbye to my mother. I didn't feel that my mom's final journey was handled in a respectful and honorable manner causing even more pain in this already painful life circumstances. I received a few recommendations for Wojchechowski funeral home, unfortunately, it was after I already started business with Pietryka. Maybe it will be helpful for those who are reading this comment and don't know other alternatives.

I am so disgusted and disappointed in the workers who run this funeral home. We had a wake today…read morefor my Uncle who passed away a few days ago. Not only was there NO WORKER in sight most of the time, but we had to ask them numerous times to actually do what they were supposed to do during the wake. But the main thing that made me so mad was the fact that they allowed A RANDOM PERSON TO TOUR OUR WAKE CEREMONY! I understand showing the empty rooms but DO NOT ALLOW SOMEONE TO WALK IN AND TOUR AN ACTIVE WAKE CEREMONY. And yes, I heard the worker tell the woman who was touring, "yeah absolutely take a look inside". HOW DARE YOU!! And when we addressed the issue, the acted as if it wasn't a big deal. They only care about business, they have NO compassion and NO heart. They disrespected my Uncle and I truly suggest going anywhere but here. All they care about is money.

Chaz, the director. Was great, guided us through the whole process, during one of our most trying…read moretimes. Everything was perfect. Our lovely angel looked beautiful.

Stepson Funeral 2-16-18. Nice, clean facility…read more Very life like appearance of my stepson....exceptional! Reasonable price. Owner answered all questions...very helpful. Would definitely recommend.

My mom's best friends husband passed away a few days ago. He is being waked today and I have to say…read morethis is a beautiful service but the funeral home is also as beautiful. I often passed here and wondered how it looked and now i know. Just a quant funeral parlor that reminds me of a time long ago. It is simple enough to hold the at least 100 people here today. It's often a sad occasion but when you have a funeral home that goes above and beyond to make sure the family is comforted, that is amazing to see. I cant speak of the value of this funeral home but I'm sure it's pretty much competitive to others in the area. Just a wonderful service indeed. I thanked them for the kindness they have shown to the patrons. Parking is ample and two sides of the building gave you enough space. Handicapped also, and I was surprised they have many handicap spaces. The kitchen area also will hold a lot of patrons and is very beautifully decorated. Modern with a touch of vintage. I know the family was very happy with the service and that is the important part.

My 94 year old Mother and I met with Sharon today to discuss pre-funeral arrangements for my…read moreMother. Sharon is a GEM. She is very knowledgeable and helpful. Sharon answered all of our questions very thoroughly and covers every detail. She is an excellent listener. We felt respected and we appreciated her patience and understanding.

Very caring place to have a loved one placed! They are kind, compassionate and go the extra mile…read moreto see that everyone is comfortable during such a sad time. I would highly recommend!

Highly recommend this funeral home for your loved one's services. Steve and his team are…read moreprofessional and very efficient. They were able to accommodate most, if not all, of my family's requests. They have several chapels to choose from but all were clean and more modern than other funeral homes I've been to. Thank you Cumberland Chapels for being able to send my father off in a dignified and compassionate way.

I cannot express enough gratitude for the care and compassion we received from Russo's Funeral Home…read moreespecially Joe Russo. He welcomed my sibling and cousin as if they were his own family. We were never rushed, never pressured, and every single detail we asked for no matter how unique or emotional was handled with patience, respect, and understanding. Joe didn't just guide us through arrangements... he truly mourned alongside us as we said goodbye to our beloved mother. His kindness, attentiveness, and warm Italian hospitality brought comfort to our entire family during the most painful time of our lives. He understood how difficult it would be for me to let go, and thoughtfully found ways for me to participate at the end of the service so I could endure the heartbreak of saying goodbye with love and strength. That level of compassion is something I will never forget. I will forever be thankful.

In a time of need , Russo's is there unconditionally. I'm impressed with the care in which they…read moretreat the guests.