I remember coming here for a funeral over 20 years ago and then again this week. The building hasn't changed much but it is clean and the staff was accommodating. This is a small location without a parking lot so be prepared to find street parking read more

Wallace Broadview Funeral Home - Funeral Services & Cemeteries Near Me - Broadview, Illinois

I recently used their services in the passing of my mother. The quality of this provider has gone down now that the founders are deceased. There are levels of ineptitude and greed on the part of their successor. This made my most recent experience very disappointing in comparison to how the original couple ran this business. We could barely get anyone to take our calls and seemingly had to do a cat and mouse chase with Rorry the director. Then we were overcharged in fees and surcharges that were not outlined until AFTER my mother's remains were transported to their facility. They were not clear as to when the flowers would be displayed. Lastly, we were delayed at the burial site because no one on staff took the time to tell the cemetery that we were on our way. At one point during the burial, I noticed the driver looking at his watch as if he had somewhere else to be. Who does that? Again, any delay was their fault. I wouldn't take a dead goldfish to Wallace's in the future, let alone a loved one. This business is riding on the reputation of its founders who are now deceased, but they apparently took professionalism and compassion with them. In its place is a director who is still wet behind the ears and his wife whose side hustle is printing the programs and providing the flowers. It's no longer about compassion and care but getting the most money for each related service. This is a disservice to the people who still go to them thinking that the personal touches of the late Vernon and Gladys are still evident in their present-day operations. If my disappointment is not a wake-up call to the owner, then hopefully it encourages would be patrons to reconsider. read more

This review is for the physical location only, not the services. I was attending a wake for the Brother-in-law of one of my direct reports from work. Overall, the place is clean, not very big in terms of multiple viewing rooms that I could see. The facility itself is older. While the outside of the building looks nice, once inside you can tell it is dated from the decor, like in the ladies room. No parking lot, so I ended up parking on the street. Can't imagine what they do when you have a lot of cars in terms of organizing the vehicles to go to the burial site if the cars are all over the place. read more

Wallace Broadview Funeral Home - Funeral Services & Cemeteries Near Me - Broadview, Illinois

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Our family trusted both of our parents funeral's with Wallace Funeral home and they did an outstanding job please keep up the good work.

Very compassionate and caring. The staff was very friendly and went above and beyond to cater to my families needs! Highly recommend, thank you Corita read more

As much as the communities have used Wallace one would think that at they would put some money back into the facility. When my father died in 2000 it looked dingy, dark and dated. When grandmother died in 2013, it looked and smelled EXACTLY THE SAME! They have old outdated furniture and no technology. Also, I think it is just not right to have the office area, open and operating right in the parlor area. It is just so small and I get why people go there, it is what they are used to. They are not helpful and it does seem to be a money grab. I hope that if and when my time comes, my people do not use Wallace. I want to support black owned business but they need to update. read more

Very nice and clean. Friendly staff, nice clean bathrooms. Great organist, sanitizer and social distancing. They have seats set, nice workers. read more

After a horrible experience in 2010 following the death of my mother Wallace Broadview was definitely a step up. On April 29th I found my 61yr old brother dead in his apartment. The police told me the body was being released to me and who did I want to pickup the body? Who...I went into a tail spin, my brother wasn't responding to my phone calls now I'm asked who do I want to take his body! I don't know but definitely not the same people that took care of my mother!!! I called my sister and she suggested Wallace. Rory came to get the body, he was pleasant and offered his condolences. Since the ME had not examined the body we were instructed to go home and wait for a call. When called, I went to the funeral home. The first thing I noticed was several signs that said we only take money orders, cashier checks, cash or insurance and payment plans are not an option! I was so angry I told my husband I should pay them in singles...better yet have an armored truck deliver payment in pennies! Once I got over my anger and lack of information about how the insurance company could pay for the funeral cost I went to the bank and got a cashier's check for payment. When the question was asked about military service I told Rory my brother was in the Marines, he asked for his discharge papers. DISCHARGE PAPERS, INSURANCE POLICY!!! I'm on a paper chase. You know what my brother needs to be cared for and I don't have time to look for all the things they are asking for. They ask but don't help you navigate the process. A friend directed me to the office of veteran affairs and they were very helpful. I was given a copy of the procedure funeral home should follow for veterans. We did have a veteran with honors gravesite service and a flag draped coffin. Linda is the one who assist with vets but I never spoke to her. We had a video presentation. A large flat screen TV and VCR was brought in for the visitation and wake. The facility is dated and the layout is poor. I had to walk through someone's service to get to the office. Overall everyone was nice and pleasant . They really do accommodate your requests but you have to ask. Would I use them again, yes. I would like them to be more informative since funerals are not easy to plan and it's not a thing you do every day. So much nicer than my 2010 experience! read more

Our father passed November 4, 2021, and we selected Wallace Broadview Funeral Home. BIG MISTAKE! From the start they were not very accommodating. We had to make an appointment to meet with them that was 2-3 days out. When we finally met the funeral director, Rorry, and he found out that we were not purchasing obituaries and a casket from them, he became very uninterested in assisting us. They did not groom my father the way we asked and would not allow us to approve the way he looked until 3 hours before the visitatio. The day of the funeral, there were funeral directors there that we didn't know and had never met. When I asked them to raise the head on the casket, they started complaining and making excuses openly. They eventually made the adjustment after much debate. At the burial site they did not say thank you or offer a token (like a plaque) of their appreciation. They eventually said they didn't because we had not purchased the obituaries from them. So I guess the plaque would have been built into the cost of the obituaries. save yourself some additional grief and DO NOT USE WALLACE BROADVIEW FUNERAL HOME!!!! read more

If I could give half a star rating I would. I am writing to agree wholeheartedly with Kenneth S. from the Austin community. He is absolutely correct about the service or lack thereof that our family received while honoring our 95 year old veteran Dad who passed away on November 4, 2021. I really wish that the Wallace's were here to see how their legacy is being tarnished by an uncaring and uninterested staff. These people have no compassion and lack the basic communication skills that it takes to help families during times of vulnerability. I am so disappointed, our family had two well known pastors to reach out to the managing director on our behalf who spoke well of the services and staff, I will surly direct them to these reviews so that in the future they will know and be careful about who to vouch for and recommend. This kind of business should be warm, welcoming, informative, compassionate, and helpful. We found none of this, and I personally left their just as heartbroken as I was when we went in, only this time I felt helpless and disappointed in the encounter. Things never got better with this place, NEVER AGAIN!!! read more

My grandmother passed away in Jan 2016 and Ms.Wallace and her team took care of us with perfection. I can't say enough how beautiful they made my 102-year-old granny look. They comforted us and answered every question we had with professionalism. Death is a hard thing and planning a funeral makes the process even harder but they made it very easy for us. We did not have to think of anything. I appreciate them so much. People raved about how beautiful the funeral was for my grandmother and it would not have been that way with them. read more

This review echos the sentiments shared by previous reviewer (Lea M.). I, firsthand, experienced this gross level of unprofessionalism described below, being the family member that asked for the request. Read Lea M. accurate representation below for further details. On August 20, 2016, I attended the Spirit filled Home Going Service for my Sister in the Lord Mother. Everything was beautiful, the service was uplifting and an encouraging to the family.. However, due to change of circumstances the family at the end requested the casket be opened for the Grandson of the deceased. It was politely explained by the Minister (Son of the Deceased). The rude and inappropriate response from Care Taker Mildred Taylor was unacceptable. With an elevated voice she replied "You got a $100?" also exchanging words back and forth with the family of the deceased before opening the casket. There was nothing the Minister could do to clean up her rude comment or comments there after. Not only was she dressed inappropriately with a short skirt, bending over the casket. Her rude demeanor after was obviously not able to recover as well. The Care Takers that were with her apologized for the comments of the rude coworker. I personally approached her for her first and last name, she responded very rudely as well. This review is not only to make you aware of Mildred Taylor's behavior, it is also for her safety. While providing services for a family in a very emotional state, it is very important to remain professional at all times. Thank God this was a Home Going Service for a Woman of God with Saved Children, who would never disrespect there Mothers legacy. However all families are not the same, this situation could have had a very bad outcome. read more

My father passed away January 16, 2013 in a nursing facility. Since death is not common in my everyday life I had no clue on who to call or what to do. The last death in my family where my family was involved in the planning was over 20 years ago. We went to Vernon Wallace who had went to school with my dearly departed aunt. I remembered that they did an wonderful job and thought that they'd do the same 20+ years later with my dad's services. I contacted the funeral home from my dad's room. The lady that answered the phone was very nice and sympathetic. At the time we were informed that Mr. Wallace had passed away a few months prior and his wife who my family also went to school with was running the business. First impressions are everything!! I felt good about my decision to go with Wallace. The next day we went to the funeral home to make the arrangements. The funeral director was the grandson or nephew to the Wallaces'. Rory was ok, nothing spectacular. The funeral home looks exactly how I remembered it 20 years ago, which means it is in dire need of a overhaul. I think they are aware of this. I wanted to play a dvd slide show during the services, no such luck they didn't have a projector or other display. I had to bring in my flat panel tv from home and dvd player. They did have an audio system which we played a cd of my dad's favorite songs during the wake. The one problem that I had which pissed me off was with Linda, I believe that was her name who handled military services, burial flag, etc... We asked about this when making arrangements and was told by Rory that we would have to apply for this ourselves. My father had a long-time care-giver at the VA hospital who when learned of my dad's death stepped in and took care of this for my grieving mother. This haint Linda had the nerve to call and want to question my grieving mother as to why the nurse was handling this, as if she's stepping on her toes. Really lady?? I'm so glad that I took the call for her. I had to remind her that we have lost a loved one. SMH!!!! So it came time for the viewing on January 22, 2013. The mortician guy is kind of creepy and non-customer oriented, but my father looked fabulous and that's what saved the personnel from getting a verbal beat down. Come to think of it, I don't remember anyone coming to check on us to see how we were doing or if there was anything that we needed. hmph. I didn't like that the flowers, but they were apart of our funeral package wasn't out for the visitation, but on the funeral the next day i knew why! They were cheap filler flowers...carnations, not what my father deserved at all!!! They would have disintegrated during the services. Anywho, the funeral was lovely although we were rushed and the poem for my dad wasn't read, but i guess all in all everything turned out ok, I just wouldn't go there again. If you like doing all of the leg work for the services, then this place is for you! I prefer a more modern funeral home and more compassionate, customer oriented funeral personnel. Hopefully, I won't have to choose a funeral home anytime soon. read more

TOTALLY APPALLED Recently we had the opportunity to be a part of a homegoing serviced by Wallace Broadview Funeral Home at 2020 W. Roosevelt Road in Broadview, IL; this at the specific last wishes of the deceased. I am owner of Caregiver facilities in Madison, WI. With the unfortunate demise of a cherished and greatly respected Christian client we sent a floral arrangement to this funeral home. This was a beautiful arrangement of white roses, white snapdragons, white freesia and green foliage with a porcelain figurine of Christ with outstretched arms designed by famed artist Stuart Mark Feldman in the center. In the case that we wouldn't make the funeral, it was noted to the family that they should be aware that it was coming and was to be taken by the family after services. Fortunately we did make the service, first going to the funeral home and then to the church. We never saw this floral piece! It was NOT at the church during the service and at the end of the service when asked for women to come and carry the flowers behind the casket on departure, I went up front to assist and again noted the arrangement was NOT there. This was a rainy Saturday, October 31, 2015 and we needed to head back to Wisconsin so forgoing the trip back to the funeral home, we called there and was told that we would receive a return call that day after 3:30 PM. After calling throughout the week and with the family also concerned as to the whereabouts of this arrangement, they called as well. None of us ever received a return call. Finally, on November 6, 2015 I was able to talk to the staff. I was first asked by "Vicky" if this arrangement had indeed been delivered and if so was it signed for. I called the online service, Teleflora" that confirmed delivery on 10/30/15 and they in turn called Wallace Broadview. I waited on the line for the confirmation and was told that this specific funeral home has a "sign-in log" and it was delivered as stated in the email...shouldn't Vicky have known of this log? I was told by "Vicky" that the funeral director said that all of the flowers were taken to the church the morning of the funeral. I described this arrangement to her, telling her that I was there and even went up to help with the flowers at the end of the service and it wasn't there and she stuck with the line that all were taken to the church. "Vicki called me back a little later the same morning and said that the director remember the arrangement after she described it to him and remembers the arrangement with "the Virgin Mary" and he placed it at the head of the casket. Our client was not Catholic and neither am I and I informed her of this and reminded her that it was a figurine of "Christ". "Vicky" said that the director was there with her and that I was on speaker. I could hear a male voice faintly in the background but he never addressed me. Speaking through "Vicky" I was told then that he placed the arrangement to the side at the back of the church and told the deceased POA who was sitting in the back that it was there. I informed "Vicky" that in the time that I took care of this client I got a chance to know this family well and that the POA was sitting in the front of the church with the rest of the immediate family. Later in this conversation he says that he told a family member sitting on the front pew at the end...being the deceased 80+ year old, disabled and bereaving sister from out of state that he put this floral arrangement at the back of the church...SO NOW IS IT AT THE FRONT AT THE HEAD OF THE CASKET OR AT THE BACK...WHEN DID HE TELL THIS SISTER WHERE THIS FLORAL ARRANGEMENT WAS...DURING THE SERVICE? OR BETTER YET WHY DID HE TELL THIS SISTER WHERE THIS FLORAL ARRANGEMENT WAS? EVEN BETTER THAN THIS...SHE WENT OUT IMMEDIATELY AFTER VIEWING HER SISTER FOR THE LAST TIME...this makes no sense! WHY WAS THIS THE ONLY FLORAL ARRANGEMENT OF CONCERN...WHERE IS THIS MISSING PIECE??? This is appalling behavior of a so called professional...that this family would be treated in this fashion with no resolution to this matter and that this establishment would take no better care of clients nor take responsibility for items entrusted to their cares. HAS ANY ONE ELSE BEEN VICTIM OF THIS KIND OF TOTALLY UNSATISFACTORY CARE AT THE HANDS OF SOMEONE YOU'VE TRUSTED TO CARE FOR YOUR LOVED ONE? read more

On August 20, 2016, I attended the Spirit filled Home Going Service for my Sister in the Lord Mother. Everything was beautiful, the service was uplifting and an encouraging to the family.. However, due to change of circumstances the family at the end requested the casket be opened for the Grandson of the deceased. It was politely explained by the Minister (Son of the Deceased). The rude and inappropriate response from Care Taker Mildred Taylor was unacceptable. With an elevated voice she replied "You got a $100?" also exchanging words back and forth with the family of the deceased before opening the casket. There was nothing the Minister could do to clean up her rude comment or comments there after. Not only was she dressed inappropriately with a short skirt, bending over the casket. Her rude demeanor after was obviously not able to recover as well. The Care Takers that were with her apologized for the comments of the rude coworker. I personally approached her for her first and last name, she responded very rudely as well. This review is not only to make you aware of Mildred Taylor's behavior, it is also for her safety. While providing services for a family in a very emotional state, it is very important to remain professional at all times. Thank God this was a Home Going Service for a Woman of God with Saved Children, who would never disrespect there Mothers legacy. However all families are not the same, this situation could have had a very bad outcome. read more