Edit: Brad reached out to me personally to apologize for the experience I had this year, as well as…read moreto reimburse me for the remaining discount he had initially promised that I had not previously received. Brad is a very honest and compassionate business owner, and I hope that this lends to better experiences with his company moving forward. I have used Lupton backflow for a couple of years now, and my first 2 experiences for backflow testing were great, though as a first time home owner I had no basis for comparison. However, I was not pleased with my most recent work order. Firstly, their receptionist Mary Kay had quite poor phone etiquette when I had called to inquire about a repair (the cap on my irrigation back flow had cracked in the most recent freeze and was leaking)--she was very brusque and practically laughed at me for trying to describe the issue I was having despite not being familiar with the exact parts of the system. I was willing to brush this off as follow-up communications by email were at least clearer and civil. The scheduling process is quite convenient and I appreciate not having to be home for the repair/testing. Secondly, in my email communications with their office, I was quoted $140-175 for my repair which included the testing but did not include parts or the filing fee- great, no problem. However, when I received my invoice, they had charged me $190 for the repair, a $15 to nearly $50 difference from my estimate range. There was no indication on my invoice of complications, nor additional services rendered upon the repair to explain this increase. I emailed them to inquire about this diff and they did graciously apologize for the miscommunication as apparently there is an upcharge for my area due to the distance they had to drive that was never communicated to me. In this email they claimed they would "take the $15 up charge off of your invoice now. And I'll take an additional $15 off to compensate you for your time in having to deal with this mistake." This was appreciated greatly, but when I received the updated invoice it was only reduced by $15, not the $30 that was promised in the email. I sent a follow-up email one last time to confirm that this was the most updated invoice and giving them the opportunity to catch their slip, but they confirmed this was my final invoice. I refuse to be a "Karen" about these situations and just sucked it up and paid the full amount requested with a thank you sent their way. I highly suggest that you maintain any communications with their office by email as to have documentation for discrepancies like this. I'm undecided as of now about my continued patronage of this business.

My family and I are so grateful to Lupton Backflow. In a freeze, Brad walked me through how to…read moreproperly winterize my backflow. He even has videos on his site to demonstrate. When my device looked a little different, he asked me to send pictures and then marked them up to show me exactly what to do. Then, he called me to walk me through it. He didn't even install the backflow. He just tested it when it was installed. When there was a mechanical glitch further down the line with my pool equipment, I called him for advice. He spoke to my plumber and coached him through the complexities of the repair. Brad did all of this because he was trying to be helpful to me, my plumber, the pool service company...it's just part of his great service. Thank you!

We highly recommend Austex Sprinklers. We cracked a pipe while landscaping in our yard. Anthony…read morerepaired it on the first trip out. He was nice, professional, and knew what he was doing.

I had a puddle outside a valve box in my back yard and a controller which failed to turn on two…read morezones. Within two hours Ryan had diagnosed the problem, replaced the leaking valve, rewired the connections to the controller and brought the two missing zones back into action. I was very impressed with his knowledge, repair skills and friendly demeanor. Not only was the job well done, the price was very reasonable. A keeper for sure.

Oil needed to have my water backflow valve tested to satisfy Leander city regulations. Contacted…read moreNick of MTS and he responded almost immediately. He explained the procedure, cost of the testing and that I didn't need to be home for the testing ( unless he cannot access the valve panel without homeowner giving him access). All in all, it took less than 30 mins and Nick provided constant communication - can't ask for much more than that. Highly recommend Nick and MTS if you need your water backflow valve tested!

Ok, so 5 years have passed and my irrigation back flow device has come up for a mandated testing…read morewith the city of Leander. Something I was not even aware was required. One of the neighbors in the community posted that they had their testing done by Nick, at Multi-Test Solutions for their home. They gave him high regards for a swift response and professional service. I wasn't here for my test, but my neighbor says he was on time, completed the work as planned and the price was reasonable. The test results were sent in to an administrator and I received a digital copy also. Can't say enough about this company. Give them a try when your system requires testing. Michael C. - Georgetown, Tx.

A professional and reliable company to work with on your commercial kitchen needs. We have worked…read morewith 1st Fire on several projects and they proved to be knowledgeable, as well as, straightforward. If you have a commercial kitchen and need fire safety equipment, these are the guys to use.

We used this company twice. They have an initial service fee twice the amount others charge. They…read morediagnosed a repair and would have cost us $450 more than the replacement company. They went up 18% from the previous year. I would not recommend. Their staff is very kind, but the new company's staff is even better.

I needed a plumber for a water leak in my bathroom. It can be overwhelming when this is your first…read moretime having a leak so I took a chance based on the Yelp reviews and it paid off! Patrick completed the job quickly and was very professional, polite, friendly, and helpful. The pricing was fair too. He went above and beyond! Highly recommend these guys!! (The location says Kyle but my house is SW Austin).

Missy took my phone call, was willing to get someone out the same day. Even at about 12pm! We ended…read moreup scheduling an appointment for the following day. They were completely transparent with pricing and they were honest about things that were necessary and not. The technician that actually came to our home was kind and pleasant. I had called around after talking to missy and their prices were the cheapest I had encountered!

We are renovating our kitchen because of a water leak. Gilbert fixed the leak and came back when…read morethere was a question about a gas line. He is responsive, upbeat, and awesome at fixing whatever is needed related to plumbing (both the water and gas lines). He's always who we call first.

I've been using Blue Dragon Plumbing for nearly 10 years and couldn't be happier with the excellent…read moreservice I always receive. Owner Gilbert is efficient, highly skilled, and never leaves a mess behind. I just had my toilets replaced and was so impressed with his great and quick work of the job. He also goes above and beyond, is upbeat even when it's 100 degrees outside, and takes time to greet my dog!

Great service by Mark! We had a broken grinder pump that was overflowing and spilling filth into…read morethe street. Mark showed up exactly when expected, drained the ick, replaced the pump, and cleaned up the spill. He stayed until the job was done. I have no qualms about recommending him and will absolutely call him if future issues arrise.

We have been using Mark with Pure Plumbing here in Austin, TX since the freeze in 2021. He was the…read moreonly plumber that answered our call when our water heater went out and flooded our house. He showed up quickly and replaced the unit for us. We've used him several times since then and always appreciate his quick response, respect if it home and time, and he's just a really good guy!

Braulio has helped me twice in ways that speak volumes about the integrity of his business…read more The first call was about low water pressure. He came out, spent a few minutes assessing, and told me straight up that low pressure is endemic to our neighborhood--no plumbing work can or should be done. Meanwhile, some of my neighbors had been sold replacement filters and various "fixes" by other plumbers for the same unfixable problem. The second time, we lost hot water. He responded to my call within minutes and asked me to text photos of the water heater. He diagnosed it via text, told me the fix, and I handled it myself. Braulio didn't make a dime on either call, but he's earned his spot as my go-to plumber. Phenomenal service.

Standard Plumbing did a great job replacing my 40 gal water heater. Braulio answered questions…read moreregarding the project directly and offered advice based on their experience. Reasonably priced for the services provided. I believe Braulio went above and beyond by showing what he found with the old heater. He provided advice on how to deal with issues in the future. Walked me through the new system, what things were different from the old system and how to flush the heater. Nobody wants to deal with repairs like this, but professionals like Braulio make the process a little easier.

Dennis and his team have come to our rescue once again. The first time for a break in a sewage pipe…read moreand now to check our pipes after bad weather. We our so grateful for the professionalism and care these guys put in to their work. Most importantly, you can trust that Dennis and his team have your best interest at heart. Thank you, Erica Hernandez and Mary Flores

Dennis relocated my new water heater from my hallway out to the garage . He was top notch knew…read moreexactly what he was doing with no problems at all with the hard work performed for the day. His price was Reasonable. I will refer him to of families and friends. Thank you Dennis.

I've been using this service since I moved here 5-1/2 years ago. Matt consistently delivers…read moreexcellent service. He is always on time, and his work is thorough and competent. His prices are reasonable. He communicates ahead of time when he's on the way and is always on time. I've recommended him to a number of my neighbors, and they have all had equally good experiences with him and his work. I highly recommend this company.

Matthew/South Austin Irrigation were great. Scheduling was hassle free. I had a few broken…read moresprinkler heads, an entire dead zone, and more heads that needed adjustment. Matthew took care of all of it. He also came back out to inspect the dead zone once it started to work when the underlying issue (low water pressure) was resolved to make sure the heads there are properly adjusted. Highly recommend.