Hello. Be prepared to pay 4X the amount of water you use. You only use $10 worth of water? No worries, there's an almost $20 "maintenance fee", (I have no idea what they're "maintaining") and a $40 sewer fee. You pay for your water coming and going). When in doubt, they will add some sort of service fee. So budget for 4X more than what you should be paying for. And there's nothing you can do about it, they know they are usually the only water provider, so they do the opposite of what you learn in business school and overcharge everyone. read more

Absolutely the worst company I have ever done business with. Their practices are absolutely shameful. They have literally disconnected my service once because we paid the bill $2 short. On another recent occasion they sent me a bill due on the 15th, and shut my services off on the 7th for being past due... Then they had the nerve to charge me a $50 reconnect fee. Business is both corrupt and incompetent. read more

A couple of monkeys from the zoo could provide better customer service and water supply than the folks at Johnson Utilities. A check for payment of the current water bill was mailed Friday February 11 had not yet cleared the bank. A letter was received February 23 in the mail indicating payment had not been made, a $1.32 late penalty applied and a disconnect notice for a bill that was due on the 15th. I don't know if it is a one person operation, but it is very difficult to reach anyone on the phone. Calling usually results in a busy signal. They are only open from 8am - 4:45 and they take an hour for lunch (shutting off the phones). When I finally reached someone they indicated the check was not received and they would accept payment over the phone. They do not accept American Express, so I provided a Visa. The amount of the missing check was paid over the phone and the charge processed February 22. Naturally, the missing check was located and also cashed on February 23. Today I receive a statement dated February 28 (which has yet to occur), stamped February 24 showing that the funds from neither the 22nd nor 23rd have been applied. Of course calling in resulted in busy signals followed by a message indicating they were now closed until Monday. Another thing that appears to be fishy is the minimum charge. The bill includes the statement "water minimum $27". It shows the actual water usage was $6.25 - to me, and I think most normal places, it means that $27 is the magic number - if you exceed $27 in charges, you are billed that amount. If you do not, you are charged the minimum $27. Not at Johnson Utilities - the new math for these folks is the minimum plus the usage. This operation is a waste of office space. Help the local economy and hire some folks to answer the phone and address customer questions. You might want to hire someone in accounting to process payments timely, someone in the mailroom to not lose the mail and an office manager who can oversee the efficiency of the office. read more

Johnson Utilities - Utilities Near Me - San Tan Valley, Arizona

Is there a zero star option? Amy you must be paid by johnson utilities to say what youve said. Not only are the bills from this utility company DOUBLE what any other water \ sewer company i have used in my entire ljfe.. And uve been a water utility consumer in 5 different states and 4 different communities in arizona over the past 38 years as i am 58 now and have supported myself and my children through 25 of those 38 years .. Now just myself and the bill has little to do with the amount of water used. My bill this month is 131.00 and the water portion is 42.00. The Charges Section and sewer service and OTHER charges total are 46$ and 43$ and other taxes and fees. This is just bullshit and the water quality is the worst water I have ever had in my entire life. This is the only place that i ever lived where i will not drink this water no matter the circumstances. It is very high in hard minerals and i suspect other contaminants. Every time i gst a water report i nite that the reports always indicate that thus water is at the cutoff limit for safe on every parameter. There is never a value that falls in the middle or on the low side. In my opinion this is indicative of a fudged report. Thats just my reaction to any report that every single value lines up on the very edge between safe and unsafe. This is probably a result of my chemistry and laboratory background which has been my field of expertise since 1984. So there is a reasonable amount of experience that backs my suspicion. And now we have become aware that mr johnson the owner if said utility comoany has been fraudulently raising our rates for at least 5 years so that we can pay his taxes. Well heres what i want to know... How much money and WHEN are we the consumers going to be reimbursed for being ripped off every single month so that this scammer can enjoy his life of luxury at our expense? Anyone have an answer to this? So we need to file a class action suit against this scammer? Anyone ? read more

Bill due on the 19th, use the same online bill pay that has worked just fine for over a year on the 15th, Johnson utilities processes payment the same day, get a disconnection notice in the mail on the 22nd. How incompetent (it's a trick question, I know the answer already) are these people? read more

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I do not care what others think of Johnson Utilities. This is not about the organization but the people who work there. They are human beings, they deserve to be treated as such. When I go in there to pay my bill, I do not know how these employees can stay so polite. People yell at them, treat them like trash, and yet, you still want them to help you! They are doing a job, trying to put food on their table for their families. They do not own the organization, they are not going to be able to do anything about the complaints. Just go in, pay your bill, and be kind to these people! Their new web page is so much more user friendly. Why do people not ever state anything that they are doing right. The employees are exceptional as they have to deal with this community! If you do not like the water, purchase it from the store. When they accept your payment, try telling them thank you, you are appreciated. TO ALL THE STAFF - YOU ARE APPRECIATED!!!!! You go above and beyond trying to help this community. You deserve respect and kindness. read more

If I could give them no stars I would! Worst company to have to deal with!! The are the biggest scam artist out there!! Thank goodness we are done with them!!! Good luck for those having to work with them! read more

This house has been marked as "late" on payment the last 3 months.... we are now paid 3 months ahead of time because of this.... I assume this is normal as this is nearly every month. I can't wait till this place is taken out of commission. Everyone that works with them is going to a special place of hell... I assume all the posts that are not 1/5 stars is fake, or they most be friends or sleeping with someone that works with them. read more

How on earth are these guys still allowed to provide service to the surrounding cities??!?!? Their customer service (phone) is HORRIBLE and typically hang up on you when you call and get placed on hold. The cost / month is WAY higher than other companies that i've paid in the past and they nickle and dime you WHENEVER they can. PLEASEEEEEE shut these idiots down and transfer the water service to Queen Creek Utilities or someone more capable. QC and San Tan is growing WAY too fast for these idiots to continue to provide service. read more

They have a lawsuit for charging too much. They are almost impossible to get a hold of. It took 4 hour to get hold of them.

this is directed to johnson utilities in san tan valley, az. because you were too cheap to bury the water line to a realistic level; the next time my granddaughter scalds herself washing her hands in cold water, i am going to sue you!!! it's bad enough we can't drink the water, as it contains unsafe nitrate levels & tastes like crap, now my granddaughter has scalded herself on 3 separate occasions!!!! beware of this water company, which has monopolized the water in san tan valley!! read more

Worst utility company in the US. They changed their procedures on the internet, now I can't login to view our bill, however they expect me to pay it online with a credit card without knowing how we have to pay. They also expect me to give them access to my checking account, so they will take it from there without me knowing any details. No way. Now they told us they send me an e-bill none so far. When I called them I was the 18 + caller and so far their automated system has NOT called me back. I have contacted in their office, the lady told me that we were on their e-mail notification list, so I requested paper bill, however they mailed it to an address we have not had for over 20+ years. Also the water pressure in our community is so low that not even our bird can take a bath or shower. read more

I've been on hold with these criminals for 20 minutes now and I've moved up 5 places in line. Our bill isn't due until the second week of the month but every 3rd or 4th day our water gets shut off! "Well, today is shutoff day." So they just shut off everyone's water, without notice, the first week of the month regardless if the bill is late or not! When I call in to get it turned back on, I'm greeted with a message of "thank you for your business. Your call is very important to us. We are experiencing heavy call loads at this time." That's because these corrupt pillocks turned off half of San Tans water supply and people aren't having it. To add insult to injury, they get to shut off the water whenever they want, and then have the balls to charge $50 to turn the water back on! Every! Fricking! Time! This is one of the most monopolistic and corrupt companies I've ever dealt with. The pattern of B.S. needs to stop. They already removed Johnson from his position because of numerous bribery charges, let's get the whole company out of here and get SRP or something. Done dealing with these animals. read more

I am SOOOOO fed up with these people!!! Every time I call them they tell me something different about my balance. They treat their customers very rudely. They talk down to me. Sewer charges come to about $35. If you are even ONE day late they charge a $40 (yes FORTY dollar!) late fee! I call in my payments to make sure they get there on time and they still somehow lose them. Somehow that's MY fault! And they charge me through the teeth for it too! My biggest complaint is that I have no recourse. There's no way to hold them accountable for their actions. It's not like I can just opt out and go with another company for my service. You know, someone reasonable. I HAVE to use them and they know it. read more

Johnson Utilities customer service is so terrible that some people actually cite it as a reason for moving away! Over the past several years they've had multiple incidents of customer complaints, some leading to public protests. They employ SLAPP tactics to aggressively discourage customers from speaking out. Recently, a Johnson Utilities spokesperson commented regarding the notification of a potential E. Coli contamination "The company said they didn't have enough time to go door to door and didn't send out an email to customers because not enough people have computers." In 2012 not enough people have computers? what about smart phones? The reality is that the company owners are completely out of touch with their customers and don't care since they're the only choice in town. read more

We just moved into the area and are coming from paying around $20/mo for water and $12/mo for sewer... Now, with this company (monopolized the area and apparently passes their profit taxes to their customers' bills), we pay $33 for water, which is fine, but a whopping $44 for sewer service?! AND we get the CAGRD fee as well?! We're now paying around $90/mo for water services. Absolutely ridiculous. We moved out here because of the affordability of housing. Now, I can't wait to sell this house and start renting again in the Phoenix suburbs. Johnson Utilities isn't the only company raking people over the coals :cough: fire department :cough: read more

If I would've known they were this bad, I would have moved somewhere else. Every employee gives a different answer to your question. Do NOT pay by check. They will lose it or somehow it won't get processed and you'll still get shut off AND they'll rack up fees on top of it. They have lost payments IN THE DROP BOX. Credit card payments take up to 3 business days to post/process. The ONLY way to make a payment and have it posted that day is to walk in and hand the CASH to the lady. Keep your receipt. They claim to give a courtesy call to remind you of your due bill but then you don't get a call. I never have. Another lady said it's automated. Still another lady said they're not responsible for faulty automated system. I doubt it even exists. I believe this is our local equivalent to big banks who make their money on fees. The majority of their business is from late fees, reconnection fees, etc. If you're considering moving to their service area, move somewhere else. This company has the monopoly in the area and they know it. read more

Bad water. Bad prices. Bad everything as you can tell by the other 100s of 1 star reviews. I'm new to a J.U. area and wouldn't have bought a house in it if I knew how bad they are. I hope the Pinal kicks them out. read more

I hate this water company im so tired of the water smelling of sewage the showers and sinks constantly have an orangey yellow film from the water all the clothes stink because of the water and the water pressure is crap it seems like every summer they cut the water pressure in half they are crooks look at your water bill they have a minimum payment for water if you use less than that witch is around 16$ and you use 9 they charger you both i hate that nothing is being done with this monopoly we need water and sewage and they know they can get away with it may they step on a lego read more

We have had bills that are over and beyand what 2 people could possibly use and there are no leaks. Within about 2 weeks ago there were two people in two seperate trucks Female and male quickly doing Something on the side between houses. They hurried off. Seemed odd. found out my neighbor accross the street also experienced the Over useage Changes for water as did. It is Seriously looking like Someone is being Dishonest and it isn't myself neighbor and the many others going thru this with Johnson Utilities. Does anyone have an Attorney toolking into this? read more

I have yet to find ONE person that is satisfied of the services provided by this company. Completely overpriced for tainted water.

With a company that makes so much money - never seen so much inconsistency before. I've lived in my house for 11yrs and this year we have very low water pressure, so low it doesn't wash the soap off my dishes in the dishwasher. My husband checks our PSI regularly and it fluctuates so much, its terrible. The utility company states this is just simply due to the housing development growing. Poor excuse. Water has come thru dingy and smells at times. They don't do much about it at all. Worst utility company I've ever had to deal with. read more

I had never seen a solid 1-star review average before this day and it's only fitting that Johnson Utilities is responsible for it. Bribing the councilmen to remain monopolized? Poisoning the water and air of our children and then putting a statement/warning out days later? And now you want to raise our bills by 15%?! You have driven families and revenue out of San Tan Valley. You are all over local news sources monthly for having dangerous water and HURTING PEOPLE as a result. To even think that raising your prices 1 percent would be completely ridiculous. There will be hearings in February and I hope that everyone reading this review will attend to make sure our rates do not increase for this crooked company. It's still a wonder to me how you are still in business but I can only help that this will be the first step in getting you out. We will find a way to get city water out here or maybe another company, an honest one. I hope that our local government also realizes that the longer JU stays around the more people will be moving out and spreading the word about our community, completely tarnishing the current renovations and reversing the building process that would potentially make us one of the greatest areas in AZ. Do what's right. A disgusting company that poisons children has no place for our promising future as San Tan Valley. read more

I wish I could give this company a negative amount of stars. first of all I find It very rude that they have a hold time of over a hour and when someone picks the phone up they say "Hello" once or maybe twice without giving you a chance to respond and if you don't respond within less than two seconds they hang up. second of all the customer service is just horrible all around. if you call right now and make a payment and then call rights back and ask how much you owe they will attempt to charge you the same amount again. This company will turn your utilities off if you owe them 0.04 cents. I literally didn't pay 0.04 cents and my services were disconnected. I can go all day about this horrible company but I I have to get back to running a company. read more

Biggest "legal" scam in Az! We purchased a home on 5 acres in 2009 for our Arabian show horses (and us) in Bonanza Highlands. Thought it was great that it had "city water" (e.g., Johnson Utilities) and a high producing well drilled (but not finished) on the property. Thank heavens we went ahead and added the pumps and a 2,500 gallon holding tank to the well, because without it, our horses would've probably died by now from colic because they had no water when it was over 100 degrees! In the beginning, Johnson Utilities' water was reliable. But, since they've expanded so much lately, they've become totally unreliable. Many times, without warning, we will have NO WATER. This started in 2016, but has recently become outrageous! 6/21/17 at 1 a.m., we had no water; they were "working on the tank" and thought no one would be up at that hour to complain. Guess horses aren't supposed to drink during the night! 6/28/17 1:50 a.m., we had only a trickle of water. They were "doing maintenance". Claimed entire system was falling apart and work could take hours, during which there'd be no water. 7/7/17 7:15 a.m., again there's no water. The excuse this time is that the tank was dry! This is supposedly because on 6/28 they had to shut down a well that had high nitrates in it. Great excuse, but, according to their press release, that well serviced Johnson Ranch, Copper Basin, and Rancho Bella Vista, not us. This took til 10 a.m. to fix. What are the horses supposed to do? There are excessive heat warnings and that's when Johnson Utilities can't pay attention to the water level in the tank?! 7/8/17 2:00 a.m., again there's no water. Didn't even bother to get an excuse. Took til 4:40 a.m. to get any water. 7/8/17 7:30 a.m., again there's no water. Back to the closed well excuse. We would've had DEAD horses without our well. We've had to hang buckets in the stalls because you never know when there won't be any water. Horses without water in 90 - 118 degree heat colic and die, just like people die when there's no water. Pretty sad when you have to set an alarm for every 2 hours during the night so you can verify you still have water! To add insult to injury, Johnson Utilities is asking the Corporation Commission for a RATE HIKE! For what, so George Johnson can pay the lawyer fees for his current criminal case! Don't even get me started on the increased CAGRD rate they've put in place. "Supposedly" the Corporation Commission used an erroneous calculation FOR YEARS to determine what Johnson Utilities could charge it's customers for the CAGRD fee. They CLAIM to have spent over $4 million of their own money during this time frame. The calculation has now been changed and George Johnson, aka Johnson Utilities, wants to recoup the entire $4 million from his customers in just 12 months! Pretty sad when the CAGRD fee is higher than the water you use! If you haven't purchased/rented in San Tan Valley, DON'T. Go somewhere that has a decent water utility, and CHECK THEM OUT BEFORE YOU BUY. Wish we could sell, but who's going to purchase an expensive property in an area that regularly receives negative coverage on the news and the water service is unreliable? read more

Johnson Utilities have two metering systems in place which are analog and digital, yet the technician reads them the same by "rounding" the gallons. The utility also loves to charge late fees and shuts your water off immediately. Twice this year I've gotten notices about water quality issues, and I also found out about the legal trouble (Tax Fraud) that occurred. This isn't my first water company I've used, but it is the first I've had trouble with. On a positive note, the employees are very respectful and my trouble isn't their fault, however some serious reevaluation or firing needs to occur at the CEO/Ownership level of authority. read more

Being from the Northwest with fresh clean water it appalls me that we continue to have water in San Tan Valley that smells like sewage and makes everything in our home smell! Wearing our smelly clothes is really disgusting!! Can't wait for this A-Hole to see Prison and another company come in and fix this horrible situation! I hate over paying for sewage water!!! read more

Omg worst company ever. I don't know how this company stays in business. Not only does the water suck, they totally take advantage in overcharging for their crappy water and the customer service sucks. They could care less about providing a quality produce or satisfying their customers, they are out for one thing and one thing only.... money. I like Santan but I'm moving out of this city solely because I don't want to deal with Johnson utilities or give them my business. read more

If I could give no stars I would.... we moved out of our house in July of 2019 and had our water SHUT OFF that same month. We still own that house and we're in the process of selling it. Finally come January we had to turn the water on for inspections. I got a paper bill for $43 for the month of JANUARY when I went online to pay it I ALSO find out that I owe an extra $300 .... when I called them to ask why they said "we back billed you from July to January" but why if I wasn't using the damn water?! The absolute horrible lady I was talking to on the phone replies "when you close your account and reopen it we can back bill you from the months you closed to the month you reopen" WHAT KIND OF BULL CRAP IS THAT?! They charged me $59 a month for water I DID NOT USE! Instead of reasoning with me she kept repeating "it's in our policy". She asked me if I wanted to speak to a supervisor but also mentioned that she wouldn't be able to help me ... so why ask me?! Filthy company who are desperate to take your money and not provide a good quality service. First of all, I have no choice but to use Johnson utilities because there are no other options in my area, second ... the company along with the water along with the customer service is disgusting!!! Johnson Utilities just needs to be shut down. Point blank. read more

I know that this is the worst utility company ever! How can so many people have the same story and never have even met before. Johnson utilies is by far the most expensive utility company and provides the worst service. The customer service dept is a joke and down right mean/rude. I am not a customer that has been shut off and just lashing out, i am a customer that has no other option then these horrible pieces of shit for my water. I am just disgusted that there isnt anything we can do. Mr Johnson i hope you read this and understand that even though we have never met i truly hate you. read more

They really deserve no stars and should be shut down! They are the absolute worst company ever. The after hours is complete bs along with their lazy technician Sevey! They can't even see payments after hours just so incompetent. It makes no sense. I had to make a police report and all. Payment is due on the 15th and received no shut off notice! I'm livid read more

Moved into my home on October 29th 2019 and I have Johnson utilities as my water service provider, previously since 2008 I had them as a sewer service provider with no issues however this has not been the case in my new home. shortly after I moved in they disconnected my service for being less than a month late because of a postal issue. After they reconnected my service I started noticing I was getting absurdly high bills. They were charging me for between 10 and 15000 gallons of water which I knew I wasn't using. after being on the phone with them many times and receiving terrible customer service I proceeded to check my own property for leaks including taking pictures of my meter everyday, monitoring my water usage, crawling underneath my home and checking all of my plumbing and I found no leaks. After calling them back and telling them I was certain that they were wrong on my water usage the lady in the office belittled me and was really unwilling to help me in any way including not being able to provide me a referral to a water leak locating company. I finally was frustrated with the service I received on the phone and decided to go down there to their office at which point I spoke to one of their technicians who was able to verify that the entire time 3 months to be exact they were reading the wrong meter and charging me for it. unbelievable to me considering when they needed to disconnect my service they knew exactly which meter to shut off. Up to this March 1st 2020 they still have not credited me back for the water that I was not using and they were charging me for. I am a professional contractor and provide a customer service throughout the valley so I know what good service is and I definitely have not received it from this company. Hopefully they make things right and I will revise this review but for now I am still waiting. read more

I wish I didn't have to do even one star. I can not believe how awful this company is. I've had issues since 2 years ago. They have lied about me having a huge puddle in my front yard. They have told me I have a leak. They have said multiple things. But today they shit my water off. Which is my fault because I didn't call them. The reason I didn't call is because I'm at the Phoenix Children's Hospital with my daughter as she is admitted. The last thing on my mind is calling the water company. I get they have a job yo do, but when I called immediately to pay it when my son called and said they just turned it off I asked if they could waive the reconnect fee, as I'm not getting paid due to being at the hospital with my child. So things are gonna be really hard when we leave here. The lady comes back on the phone and said they didn't feel it was a good enough reason to waive the fee. I was FLOORED. My child is in the hospital. I have enough stress to deal with. So these people can hire shit employees that hit and kill a woman, treat their costumers like crap and have no compassion. But they are still the water company for the city we live in. I hope they rot in hell. They have no heart. read more

This company sent out a disconnection notice that the water will be shutoff yet we have been on autopay for over 2 years. Then we had a late fee. How does this happen when you are on autopay. When I called they said this it was not Johnson's fault. How is it not. Very displeased. Hard company to work with. Very uneducated/ cut corner company read more

This place is horrid. Worst bunch of folks you'll ever meet. They'll shut your water off if you're three days early on a payment!

I wish I could give negative starts.... do you people who give 5 stars get paid??? I HATE this company I never would have purchased a house here had I known the water business is completely monopolized and the customers are getting scre**d! How is it that an 89.00 bill becomes a 200.00 bill... my bills not due until Oct 15th... I get home yesterday and it's cut off there's no one but the answering service which is completely useless. Paying online will NOT restore service. .. even though my bill wasn't late..I call and pay the 200.00 at 8am today they said would take 3hrs... here it is 330 still no water service for a bill that wasn't even late!!!! What is wrong with these people .... at 5pm they close... odds are my service will be on tomorrow hopefully since it's a 3 day weekend. .. just awesome! ! Thanks Johnson... you're a real big Johnson !!!! read more

Being held hostage by Johnson Utilities... please send clean water.! Dealing with the mentally handicapped persons working in the office is an exercise in futility. Not only do they barely understand basic English they seem to be almost completely deaf. All joking aside this is the most corrupt business I've ever dealt with. The product they pass off as water is tainted and so ridiculously overpriced it should be illegal. Show me how my water bill can be the same amount every month! They don't read meters.... is this even legal? read more

If there is zero star rating I would've put it. This is the worst company ever! they always overcharge, I've had this house that I'm staying in right now for nine months only me and my wife living in it! The water bill trash and sewage regular houses people say the worst might be $80! but of course my bill $250!!!! I know that there is a lawsuit on them right now hopefully they will take them out of business and a new company will take over for better. read more

I am so upset to come home and find out that our water is turned off. I have been a customer of Johnson Ranch Utilities for 7 yrs. I have never been shut off and have even been refunded our deposit because of our good history with paying our bill on time. I never received a disconnection notice. Our bill in not over the 30 day past due limit. Is it even legal to cut someone's water off if their bill is more that 10 days passed due?? read more

This is the absolutely worst water company I have ever dealt with! Watch your bills! They will cut off your water if a bill is returned (not good when you just move in). The company is as bad as the reviews say. Wish we had a choice in water, but we don't! read more