Update! Received phone calls and got some suggestions. Water seems better and I'm pleased with…read morethe service/results!

I relied on what these people told me about Kinetico water softener systems 2 years ago and have…read morehad nothing but problems, expensive service calls and equipment breakdowns. I am on well water and prefilter it down to 5 microns (Huemann recommended 50 microns which would foul in about a day)and it still fouls the mechanism that runs the system. The internals are far too small to pass even 5 micron, dissolved solids. It makes one wonder what it was designed for. All wells have dissolved solids! The idea is great, the design sucks. Not at all practical This system is not good for well water and the manufacturer does not stand behind it nor do they answer technical questions. Lots of money for this boat anchor of a system. Do yourself a favor, go to Costco or somewhere and buy a much less expensive and more reliable "cheap" system. Just like an Audi is elegantly engineered, it won't cross the dessert but a cheap Jeep will. Total crap and disgusted.

After dealing with a frustrating water issue for over three years, I finally had Jason from Adams…read moreWater Treatment come out after being referred to them. I was told they are extremely knowledgeable about water systems of all kinds, and that certainly proved to be true. From the moment Jason arrived he was professional, patient and incredibly respectful. Most important, he knew his trade. He carefully inspected the system, explained everything clearly and identified that the softener settings were incorrect. Now that the settings are correct I am already seeing a big improvement. Finally, after years of other companies not resolving it. And finally I have clear water. In all my years of dealing with home service companies, this is one of the best service experience I have had. I only wish I found Adams Water Treatment sooner. I even thought of asking about a reverse osmosis filter for the kitchen and I was pleasantly surprised their pricing was better than the quotes I received in the past. That gave me even more confidence that this is a company that believes in fair pricing and quality service. If you are looking for a company with the greatest expertise, fair pricing, honest recommendations and quality service, I highly recommend Adams Water Treatment.

Had replacement of water softener and added second filter for rust. Ecstatic over improvement in…read morewater condition and company has been a delight to work with. Gave tons of information on home visit as far as options and mechanism of action and relative benefits versus costs of various systems and sizes. Calling the office is easy and if number need be left due to no answer a return call is always quickly received. Install was by a 2man crew(not the owner) but they did an excellent, clean and timely install. HIGHLY RECOMMEND them after dealing with 2 other companies over the past 25 years that never really met let alone exceeded expectations like Adams.

Needed the once a year service call to check my "iron curtain" and water softener. The service man…read morewas on time, worked quickly and explained why any part needed to be cleaned and replaced. I'd call them again. Great job!!!

Please do not use this "company". They robbed my elderly father in law blind. There is not even a…read moreoffice or office staff. It takes hours and even the next day until you receive a call back to receive horrible customer service from the owner Steve. My father in laws water heater was under warranty and they replaced it for $930 total. Steve explained the cost was this much because it would take a whole day with two men to pay for labor. There was one tech that completed the job in hour. Once the new one that was "free" under warranty was in the process of being installed; the tech told my father in law he couldn't complete this job without installing a part that is not covered under warranty and charged another $95 on the spot. Water heaters are totally overpriced at any company, so what sets companies apart these days is whom can supply the best customer service; this company has zero bed side manner, the worst customer service EVER! Stay away! I have photos and can show you the receipt upon request. DO NOT USE GARRELTS!!!

After a lot of research, we decided that a water softener and reverse osmosis system was the right…read moresolution for our home. We initially looked into Costco and their recommended company, but were surprised when their quote was nearly double what we ultimately paid. That's when we called Culligan of Crystal Lake, and Stewart Gow came out to meet us, his license plate read "CLGN MAN," which made us smile. Stewart has been with Culligan for 20 years and it really shows. He never tried to upsell us or push anything we didn't need. Instead, he patiently explained the whole system, answered all our questions without any pressure, and gave us a straightforward price we felt great about. The installation was handled professionally, and after a week of using the system we couldn't be happier. Today, Stewart even stopped by to double check that everything was working perfectly. The other company offered a discount if we wrote a review before even using their product. This review, I'm writing because I'm genuinely thankful for the outstanding service, quality product, and personal touch we received from Stewart Gow and Culligan of Crystal Lake. Thank you!

We moved into our house in 2021. There was already a Culligan Mark 89 with the flow meter so it ran…read morewhen needed (after 800 gallons). It softened the well water. I added salt, it softened the water. Comed power would come and go, I would reset the clock so that it would cycle at night. 22 years passed. It softened the water. Recently noticed a very slight change in water from activated carbon filter water in refrigerator (sourced directly from unsoftened water). Also started getting harder water in shower, Asked Culligan Water of Crystal Lake to inspect for their standard service fee. Tested the water and found that it was cycling correctly by testing the warm water (hard) and the cold water (soft), compared to the un-softened well water (really hard). Adjusted the cycle to run at 600 gallons instead of 800 gallons. Soft water again after the hard water finally cleared from water heater. Technician was super polite, technically strong, didn't want to sell me anything new, assured me that the system was working great and that they could service all but the flow meter (hasn't been manufactured for years, appears to be separate supplier - fleck). Very happy, hopefully won't have to call them again because the product just works that well. PS try to find a picture of a Mark 89 with a flow meter on the web. Rare as hen's teeth. From patent on flow meter, appears to be a very old Fleck.

We have rented from them for 20 years when thy were called Quality Water. Now that they are…read moreCulligan their service is horrible. Currently, our softener no longer re-generates resulting in very hard water with stained tubs and toilets. I called two days ago and still can't have someone come. Tried to do my self but still not working. Holly (Culligan) told me this AM - after me indicating we still can't do laundry that I need someone out here today "that's not going to happen". We will be cancelling our service.

Culligan recently purchased Quality Water. Since then their service department has been seriously…read moreunderstaffed. We have been waiting for 3/4 weeks for them to change the water filters on our Reverse Osmosis water filtering system. No help in sight.

I woke up this morning to find that I had no water. The circuit breaker for my well pump had…read moretripped during the night. When I tried to reset it kept tripping. I Googled well service near me and picked Water Well Services. I called at 07:30 and was told that the service man would be there right after he took care of a well in Crystal Lake. He arrived at 09:00 and had the new pump and pressure tank installed by 11:30. He did a great job and didn't mind me asking a lot of questions. I highly recommend Water Well Services.

First, let me preface this by stating the following: I love few things more than writing a glowing…read morereview for a local, family-owned business. I've been in a situation (more than once) where enthusiastic recommendations from local folks for service providers saved me the potential frustration of dealing with someone less-than-reputable. The Well Doctor, as it happens, were recommended to me in this fashion and now, having been graced with their expertise and expediance, I'm prompted to spread the gospel of their quality. Here goes. This previous Saturday, while eating dinner, I heard our well pump running with a frequency typically indicative of a bath tub being filled -- kicks on, runs for 10 seconds, kicks off.. 30 seconds later, repeat, etc. -- after this happened a number of times, I got up to investigate the matter. No faucets were running. Checked the basement, where our pressure tank resides, and noted the pressure gauge read a tad fishy. With each time the pump kicked on, it didn't restore the pressure to its cut-off, but instead would bump up 2-4 psi. Enter my concern. Begin my stress. Subsequent DIY research and investigation yielded no comforting news. I flipped the breaker for the pump and reached out to a number of plumbers and well experts, hoping for the best: A failing pressure gauge? Maybe the pressure tank, at worst? Surely not the pump, though, if luck is on my side. The majority of Sunday passed with no firm plan in place as to when, on Monday, I could get an appointment. Of the several companies I'd reached out to, I'd heard back from only two (one of which couldn't help me), but no scheduling could take place until Monday morning at earliest. My wife, in her infinitely resourceful way, reached out on the local community blotter (on Facebook) and asked for recommendations. Almost immediately, five respondants glowingly referred us to The Well Doctor, whom I quickly reached out to. Shortly thereafter, I received a call from Brian, who scheduled me for an early Monday AM appointment. The relief was already felt. An appointment. An idea of what was going on. We felt better already. Promptly and true to his word, Brian and his associate arrived at the pre-arranged time and very quickly and transparently diagnosed and educated us on the problem. He explained his recommendations, gave us a solid quote (which I'll add was, on the pump alone, about $600 less than a competitor's quote [a competitor who was unable to firmly schedule an appointment, I might add]), and upon approval, immediately got down to business. I can now say, on the other side of this debacle, that my expectations were bested by a long shot. Throughout the process, Brian would update us on his findings: the well depth is [x], here's how it will affect the quote, here's what we're doing next, etc. He estimated a four-hour project and completed everything in three. We felt extremely well (no pun) taken care of. All of this said, I'd without hesitation recommend Brian & The Well Doctor to anyone in a similar boat. If you're finding yourself with a failing well water system, reach out and get it sorted! Highly, highly recommended!