We have had Angel Water for over 30 years. A special shout out to Andy Shriver who is a 5 star knowledgeable technician. He is the best and I commend him for his professionalism. read more

Not only could they not tell me about the system that was installed a year prior to me purchasing my home (8/2017) They couldn't tell me how much it cost to change the cartridges, every year it's a different price like they're just holding you over a barrel. You have to wait until the tech gets done before he can tell you how much it is this year..lol! Fast forward to today (6/26)) 10yrs later they tell me I don't have cartridges in the unit; and the unit is @ the 10yr mark it needs to be rebuilt!!! UNBELIEVABLE! Don't walk, RUN! read more

The worst customer service. They didn't show up for two service appointments and then rescheduled without asking what would work for me. Nobody has time to deal with incompetence! read more

Master plumber came by and serviced my system. Angel Water has the best system. My well water is perfect after I installed it. Thanks Zack. read more

Angel Water - My Angel Water system provides best quality water on a well. - Plumbing Near Me - Lake Barrington, Illinois

Been using Angel Water for over 12 years now after having my water tested and found that I needed a water bleaching water system years ago. The service men are alway friendly and professional. They always call to remind you of yearly mantainance to. read more

I used Angel Water recently to install a reverse osmosis system in my home. It was a wonderful experience from the initial meeting with Noah who was very informative and knowledgeable. Mike and Ken, the installers of the system, were extremely efficient and respectful of my home. Adrianna was always helpful on the phone. it was a great experience and I highly recommend Angel Water. read more

Initially there were some issues re: scheduling our annual service, as we specifically requested Zach to do our annual service. However, after that, everything went well. Zach, patiently explained everything and he was very thorough with the service. It has become apparent that we need a new well pump and tank. Zach explained why that was important and the benefits. We are very pleased with Angel Water and highly recommend them. read more

My service technician, Don, was very professional and personable. Great to talk with. He performed numerous filter inspections and took my water softener control apart and greased and adjusted it. Everything works great. read more

These guys fixed the issues and we are very happy now. Great service in the end. Thank you.

Prompt, efficient service. Always can depend on Angel service. Tech did a great job.

I felt it was a rip off to spend $10000 for multiple systems and can only filter 5 gallons per minute. We basically cannot take a bath and do laundry at the same time or water will turn yellow. We will be using someone else. read more

Received a quote from Angel Water for around $2300 for a reverse osmosis system install under my kitchen sink. I thought the price was high so I then did some of my own research. I ended up finding a competitor that offered a reverse osmosis system with the same exact NSF certification Angel Water tries to push as being unique and special to them. For the total price of $1300 I purchased a reverse osmosis system, a new kitchen faucet, and an entire new stainless steel kitchen sink tub. The $1300 also included install from a licensed plumber. If you found the company through Costco they'll try to sell you on Costco warranty and a Costco cash back blah blah. I would highly recommend looking at other options before you blow over 2k. read more

Service tech came out to do yearly maintenance. He went through everything and flushed the system. While flushing the system they backed up the shower on the other side of the wall. So we did not see it right away. Before he left he told me that there will be air in the line so I went to flush the air out of the faucets. That when I discovered the pool of water on the floor spilling out of the shower pan. Now I'm fighting with them to have someone come out and fix this. The service mamager told me he was going to get a plumber out to rod this. Then a half hour later he tells me he spoke to his GM and I'm outta luck. I told him to have the GM call me. After I hung up knowing they close soon I called the store and asked to speak to the GM. They took my info and told me some one will call me back. Knowing I have a drain backing up still have not received a phone call. read more

We had a issue where the Chlorine was not being pumped into the cylinder. The customer service representative had one of the service Techs call me on Saturday morning. Just in case we weren't able to solve the problem over phone we set up a service call for Thursday. Saturday morning the tech called, as promised, and he talked me through various scenarios of might be the problem, in the end his suggestion was to turn off the pump and wait for the Service Technician on Thursday. Technician, Zach called with an arrival time. He located the problem, repaired it and also did our yearly maintenance, saving us another service charge in October. Customer Service in our country is almost nonexistent. When you receive Good to excellent service it's worth the time to congratulate them and their company. Angel Water did exactly what they said the were going to do, and that is Excellent Customer Service. Respectfully Jerry R. read more

The Operations Manager, Mr. Chris Hanson called me regarding the issues that I raised in my review. He explained me how this system works. I'm satisfied with his scientific explanations. He offered me some solutions to resolve the issues. Based on our conversations, I'm changing my rating to 4-star. Here is my original review: Purchased Angel Water system thru the Costco in May 2023. I'm experiencing the following issues: - Capacity Issue: I asked the Project Manager before signing the contact how much water I can pump at a time from a 4-gallon water system. His response was - the system would produce at least 3 and half gallon of water. I was getting little over 2-gallon of water. When I called the Angel Water, they suggested to add another 4-gallon tank to get 4- gallon water at a time. Basically, need 8-gallon capacity system to get 4-gallon of water. It cost me additional $210 on top of $2330 (original purchase price) to get 4-gallon water. I paid altogether $2540 for this very low-quality system. If I would know upfront that this system is unable to produce 4-gallon capacity, then I wouldn't go for this system. Also, it is not practical to add another tank inside the cabinet under the kitchen sink. The representative from Angel Water told me that they need to move the system in the basement. - Force Issue: the water force is extremely low. It was checked/verified by the Service Manager of Angel Water. In summery here are the points to be noted: - Capacity issue - pay for double the capacity system to get you desired amount of water - It is expensive - Flow of water is very low - Received misleading information about this water system for better decision of purchasing this system I'm extremely disappointment with this water system. I wouldn't recommend anyone to buy this expensive system. Only good thing I must mention that it is very easy to communicate with the representatives of Angel Water. Every time I call them, they listen and response with respect. read more

Very good company to get equipments from. However, never ever buy filters for RO system from them. I paid $120 for one membrane filter while I could have got it for max $30 from Amazon. Same for all the other type of filters. read more

OMG! This company sent a salesman out by the name of Bill Barnes. Let me tell you all about Mr Barnes who puts on a great show when he's attempting to make a sale. The minute ya sign on the dotted line you are done! This guy is the absolute worst of the worst! Talk about unprofessional rude and being the biggest back stabbing two faced liar! The minute I asked him to cancel the contract he changed into Hyde! I been asking this company to cancel the contract I signed as I no longer want to do business with them. The owner pleaded with me to remove my review but I refused because I wanted to warn the public of impending possible litigation or one of their salesmen will sexually harass someone. They charge high prices and their employees make sexually inappropriate remarks and call you at all hours of the night just to secure your money! Here's my advice should you be considering hiring them. Run like your the last two monkeys boarding Noah's Ark and it's starting to rain! No no and no! That's a hard no from me! Enter at your own risk! You've been warned folks! If you seek abuse and to get ripped off then this is the best place for you. Plenty of other businesses who will conduct themselves in a professional and courteous manner and without insulting others just because you wish to cancel the agreement because you changed your mind!!! This company is straight up trash!!! read more

Buy parts yourself if you can, and with little research, you should be able to. We were charged $284 for parts yesterday for our Fleck water softener head. And as you can see from Amazon screenshot we needed four parts from that page. If I add all the parts needed and used yesterday: ($19.96+$8.85 shipping)+ ($15.60+free shipping)+($41.70+$7.20 shipping)+($27.79+$7.20 shipping) = $128.30 for parts. They charged us $284 for $128 worth of parts. That's $155+ markup from retail price, or over 120% markup which is OUTRAGEOUS!!! There is no value added here, except to their bottom line, because all they do is more than double the price and sell you a part. Not to mention that as a business they do not pay retail prices that consumers do, they pay wholesale. read more

Angel Water - Amazon screen capture with parts needed - Plumbing Near Me - Lake Barrington, Illinois

See all

Horrible customer service they definitely will not be getting my business. Go to Ace Hardware to get your salt. Waited over 20 min to get salt today. The person ahead of me was not using the drive thru for salt purchases or chemicals our water pickup. They do customer service now in the drive thru. lmao This employee should have instructed the individual that this is for pick-ups and to go inside for any parts our service issues. read more

I don't usually leave bad reviews, but I feel they must be held accountable for a scam. Even though the salesman was very nice, he came out and checked my water and said I needed a new system. Estimate $3500 and a little more for a reverse osmosis. I called the company of the water system that I currently have, (Huemann), and he came out and said the system wasn't working and needed something small and service and would last for a lifetime with regular service. The fee was $211 and a little more for the reverse Osmosis to be set up at another time. I cannot recommend a company that recommends an unnecessary $3500 system. read more

CJ came out to service my 7 year old water softener. I had a problem where about once a week, a slug of water had brown color and silt in it. CJ was professional and on time. He diagnosed the problem to be that my softener beads had deteriorated and crumbled away. He came back 3 working days later and replaced the softener with a rebuilt softener. He was quick and efficient and I was back up and running. He drained the old cylinder and it had almost no bead bed left so his diagnosis was correct. I was not excited that I had to replace it but the water is chlorinated and very very hard here in LBS. Anyway, good guy, good diagnosis and good service. read more

It is rare I leave a negative review, but feel so put off and frankly scammed by Angel water during a recent issue with our water softener. Thankfully, I was able to call another company for an honest second opinion and saved myself thousands of dollars. Do better for your customers. Highly disappointed and will no longer be using their services in any capacity after 4 years. read more

We purchased EcoWater in 2016 for our kitchen. We have used Angel Water techs for annual services. Today we had Tyler A. to replace a filter and reset our system. He was on-time, very professional and quick. He explained what he did and what to expect. He said to call him should we have any additional questions. My only issue is their price for driving to our home at $159. The labor/parts pricing seems reasonable enough. I recommend their services 5-Stars. read more

Purchased angel water system thru the Costco , they promised to me "now you water will be cleared and not smell " but it's still yellow and smells like a rotten egg! They charged me around $6000 for that system!! I have a lot of friends who have systems from different companies and that system cost twice cheaper and they don't have that kind of problems! When I contacted angel water and explained them everything, they offered to me one more additional system for $5500 , so total cost willing to be around $11500!! How I said before, I have a lot of friends who install system with filters and softener for price around 6k for everything and everything works perfectly already for a many years! I already waisted a lot of time on a phone calls and waiting for technician from them and told them for a hundred times we have only two ways, first to remove that system and return my money or fix everything and it's should work as its was promised! But they still offered me additional system and a thousand explanation what we can try but water still smells and yellow! Stay away from that company, they a scammers! With that kind of partnership Costco slowly destroying reputation! read more

Update of a previous review, in which I advised everybody to stay far, far away from this really terrible business: They are now cold-calling me, leaving voicemails asking when we can schedule a service call to properly maintain my equipment. Which I never bought from them. Never, never, NEVER allow them onto your property! read more

I had the Angel water softener system installed in my home about six years ago. It has improved the quality of my water. I am very satisfied with the product and service. The last time I had it maintained, the technician, I think his name was Don, was excellent. He was professional, courteous, and knowledgeable. He answered all of my questions and I felt confident. I highly recommend having them installed a water softener system. The only issue I have is that the service Maintenace fee is on the high side. read more

Awesome Company with awesome products for true healthy water in your home. What is truly in your Family Water!

Have a Under sink Reverse Osmosis System which Angel Water installed 7yrs ago. I use them to replace filters as needed, 1 yr. And one time a new tank(old one became water logged). We have been very satisfied with the water and with their service. Excellent. We had used 2 different companies, and hope that by now one is out of business-serious ripoffs. I do have a basis of comparison and Angel Water has been professional, knowledgable, friendly, polite and never tries to sell us on anything. Service calls are not cheap, but we're older w/ disabilities and cannot get under a sink. But we are also highly satisfied. read more

I used Angel Water for treatment of my poor well water. I had odor and iron issues. They marketed their chlorination system as a cure all (I believe the comment was that the water would be "pure" and better than city water). After a very heavy investment in the system, my water did improve. But it certainly isn't pure or better than city water. To make matters worse, when I asked them to check the system, their response was to tell me to buy a new water softener (my water softener was 3 years old). My biggest concern with this company is that I believe they are falsely marketing their products. In addition, the yearly service calls are very expensive. Last time they came out, the service tech was there for no more than 15 minutes and charged north of $200. read more

Zach B was our technician today and came out for our yearly service and to fix an issue we had today. His service was exceptional and he took the time to explain everything and what his recommendations were. Having worked with a number service providers it is great to see the level of care and time. Will being using Angel again and asking for Zach. read more

Over 1/2 the time I go there they are "out of water" and am told their vendor is "horrible". Yet they have done nothing to address the problem. This has been going on for months. Becoming a massive waste of my time. Your business is "water" / water treatment....water salt....and more often than not you have ZERO water available for sale for the water containers you sold me. What a joke. Would not recommend read more

Mixed results and review. On one hand, I have not been fully satisfied with the level of problems and maintenance required with the water filtration system Angel Water installed at my home. On the other hand, I have been extremely satisfied with their service rep whose name is Luke. He has been outstanding when we have had a problem. read more

Angel Soft Water is a fraud! They came out to the house do a preventive maintenance service (approx $150). They did absolutely nothing, but tell us we needed a new water softener and went on to quote us approx $4000. The serviceman was not friendly and was not interested in servicing the unit (I don't think he did anything!). We subsequently had 2 other water softener companies come out, only to tell us our water softener is fine and we did not need a new one. If we needed a new the same exact unit that Angel quoted us $4000 would be between $1250-$1450 installed. Stay away from Angel Soft Water, they are not a reputable company! read more

I put the Angel Water system in when we bought our house. The water was very iron rich and smelled like rotten eggs. The system cleaned up and fixed the quality and we love our water. Today the tech came out, great guy, very competent. My only complaint is the very high expense of the service calls. We've averaged almost $400 but it was $800 today, which is a lot. I get the system needs cyclic changes of filters, gaskets, and occasionally pumps, but that's a lot of money! Ouch. Like I said great service, great product but you definitely pay for it. read more

Let me first say that if I was rating the technician, CJ, this would be a 5 star review. This was our first experience using Angel. A note to the business owners: you're lucky to have great tech like CJ. If it wasn't for his service, you would have handed me a license to broadcast this review across all social media channels. The only reason I'm not, is because of how great CJ was. We have a water softener that had been making lots of weird noises. When we finally got a technician out to our house, the service was fabulous. CJ spent quality tome looking at our water softener, and he explained some general maintenance tips to us that were very helpful. Unfortunately our experience with booking an appointment was so terrible it over shadows our experience with CJ. We booked our original appointment; husband had to take a day off work to make it happen. No one showed up. Reasonably so, we were upset. We called to reschedule for a Saturday morning appointment because it was on the same day as my husbands birthday. The Friday before our appointment we received a call confirming our Saturday appointment from 12-4p. We called them back to ask them to update it to Saturday morning (8-12), as we were promised. Unfortunately, we received a call Sat morning a little after 8am saying a technician had called out sick and so the replacement tech "might be a little late". We had to ask several times what this meant before we got a straight answer: they might be showing up after 12p. And, that's exactly what happened. Like I mentioned, our Tech was amazing. If we were doing business with CJ directly, we'd be coming back for more business. I guess if you're ok being jerked around a couple times and are able to accommodate a moving target for a service window, then you might be ok with this place. read more

Whatever you do - do not use this company. I had them come out in OCTOBER 2017 to check out my softener. The technician was great and fixed the problem, but recommended getting a new one. He was supposed to send a quote and did but when I asked questions, never heard from them. ONE YEAR later, Angel Water called me to come out and check my softener. Anthony came out and suggested (once again) a new softener and said he would send a quote. 6 weeks later and NOTHING. When I contacted them, they said they would send a service tech out to check the softener and give me a quote. I scheduled it for Friday 12/14 at 10am. By 11 no one showed up and I called. They had taken me OFF the schedule. When I called and talked to the president of the company, Andy, he could really have cared less. Don't waste your time!!!! read more

Update: Chris at Angel Water was quick to call and heard me out on my complaints/concerns and he made me feel 100% validated at the end. It's nice to see a company that has management that will listen and respond in a positive and timely way. The products are great and since my Wife and kids only drink water, I am glad they are drinking a purified quality product. The most important thing is that they stand behind their product and now I know they stand behind their customer service as well. Thank you again. read more

Have been using Angel Water for our RO System for close to 15 years. Though it hasn't always been an annual service for us as they do not contact you or remind you that your system needs maintenance. Think of your HVAC or pest control companies and how they call you and remind you to set up an appointment annually/biannually as needed. Reverse osmosis filters should be replaced annually as well. A postcard came to us from Angel Water after the new year and when I called they got me an appointment within the same week of the phone call. Impressive! Also, the phone prompt mentioned something about their company merging with another company? I don't know. But what I do know is that the Angel Water technician (Tim Horras) that came to our home today to service our RO system was very professional and very knowledgeable about the product and how the RO system works and also how water softeners work. I don't remember past technicians being so well versed in their product and line of work. Great customer service! read more

I've had my house filtration system for about two years and it's been a nightmare the entire time. I've called MULTIPLE times in the past and each time they do the same thing - come out, test the water and say they'll do a little tweak and it'll be fine. Well, none of the "tweaks" have worked. I've since installed new toilets and all of them are stained. Not to mention the number of clothing items that have been ruined. One time they sent someone out who said he'd definitely fix the problem. He looked everything over and said I needed a blue filter to get rid of the iron. He installed it and it worked for a very short time, but then the same problems reappeared. When I called back, I was told that I should've gotten the filter that washes itself out so that I wouldn't have to keep installing new sediment filters - what?? So, they installed something knowing it wouldn't work unless I paid more money? That same gentleman left his number and told me to call if I had any problems. I'd heard that from other reps (they stop calling back if you continue having problems), but I was hopeful. Nope - he too never returned my calls or messages. Well, I recently had someone come out for the annual service and told him about all of the stains. He checked my toilets and shook his head at the stains. He said the system had already been optimized as much as possible and all he could do was change the sediment filter on the blue filter and that I'd have to keep changing them regularly. We originally paid thousands for this system and upon further research I've learned it's not filtering out everything that was originally promised by the sales rep. Oh yeah, when I called to complain about the sales rep I was told he no longer works there. Everyone is nice when you call, but don't expect anyone to really do anything. read more

Life changing service. I've been complaining about our water for 8 years since we moved on to well water. We replaced our softener a few years ago with Lowes and it didnt make that much of a difference. I've been wanting to move because of what our water has been doing to my beautiful hair but after my brother moved to a new house with the Angel Soft set up I thought we should give it a try before being so dramatic. I've wanted go cry every day since Wednesday because my hair feels like it did on city water! My skin feels better too. Everything about the process was so easy from scheduling, to getting the quote real time at our home, to having the install the following day. I can't recommend Angel Soft enough. read more