We have rented from them for 20 years when thy were called Quality Water. Now that they are Culligan their service is horrible. Currently, our softener no longer re-generates resulting in very hard water with stained tubs and toilets. I called two days ago and still can't have someone come. Tried to do my self but still not working. Holly (Culligan) told me this AM - after me indicating we still can't do laundry that I need someone out here today "that's not going to happen". We will be cancelling our service. read more

Culligan recently purchased Quality Water. Since then their service department has been seriously understaffed. We have been waiting for 3/4 weeks for them to change the water filters on our Reverse Osmosis water filtering system. No help in sight. read more

I have a well and along with the well comes hard water. I l had a newer box store softener that just did not do the job. I called these guys and immediately came and gave me an affordable solution. I rented a softener from them and it worked wonders on my hard well water. They also give you an option to purchase the softener to avoid rental fees forever. If you hate your water call and get it fixed. They know their stuff. read more

We have been using QWC for 20+ years. Their technicians are always professional, prompt and courteous. Nick came to our home and installed a new softener today. Was in and out in no time. Clean, quick and very efficient. Thanks, Nick! Great work. read more

We have been using QWC for a very very long time. From our old home to our new home. First people we called to asses our water quality was QWC. I would recommend them again and again!!! Best customer service and I love that they are family owned and operated. We try to stick to locally owned for all of our household needs. The value, the quality, everything is above board. I think we have requested service twice in the 10+ years we've been doing business with them. read more

QWC is reliable and responsive, and always a pleasure with which to deal. From the person who answers the phone (no bots here) to the delivery folks, who cheerfully schlep our salt to the basement, QWC always exceeds expectations. read more

I have been buying bags of salt every 2-3 weeks which I thought was too much for a household with only two occupants. I called QWC and two guys came, checked my water conditioner and water quality. They did some adjustment so I only need to buy a bag a month. They said the machine was still doing what it was supposed to do. I was not charged one cent for the visit. read more

On time, excellent, great company to work with, good people

Troy and Ken came the same day I called. My RO has never been right and the water tasted awful. After Troy looked at it he said he knew exactly what was wrong. He assured me that my water would be good after he fixed it. I was a little skeptical. However, he fixed it! I am so happy. The water tastes great! These guys were fantastic! Great service. We highly recommend this company! Thank you! Thank you! Thank you! read more

I don't even know where to begin with how horrible my experience with Craig (the owner) has been. My grandmother rented a water softener from quality water for several years. She passed away in July of 2020. Her mail was being forwarded to my home while she was on hospice and living with me. In August I received a bill and I called and made a payment over the phone. I let the woman on the phone know that she passed, I made the payment and I didn't think about it again. The mail system stopped forwarding my grandma's mail and I live over an hour away from the property so I didn't pick up any of the mail. And with 2020 being a mess, me grieving the loss of my grandma, and homeschooling 2 children along with working from home...well I didn't think about the $45 quality water bill that wasn't being forwarded to my home anymore. I have my grandmother's cell phone(it's on my plan) and so I left the number activated in case anyone looking for her etc could talk to me. Well Craig decided to call and leave my grandmother a very nasty message about how she owed him over $100 and she better pay him or he needs his equipment back. Considering we are in the middle of a pandemic you'd think the call wouldn't have been so aggressive but on top of it, this was the first call! No call to see if things are ok, if she was ok-just a call demanding his money. I called, let him know that she passed and I hung up. He then called the next day and we talked. He initially tried to tear me down for not calling to make the payments. I reminded him that I didn't have a bill and he never called. He was rude but I explained that my uncle needs to figure out what's going out with the home and that my uncle would call him. Again, we are processing the death of someone we love during the worst year ever. I told Craig I would make the payment now. He said ok and to have my uncle call him in the next couple of weeks. He transferred me to a woman who took my payment along with a processing fee and I went about my day. Fast forward 2 DAYS, December 23rd and there's a voicemail from Craig that my uncle hadn't called him yet. I'm not sure how 2 weeks turned into 2 days but he said he was losing money every single day that he doesn't have his unit and he needs to hear from someone. So Christmas Eve and Christmas Day happened and on December 26th (which isn't even a full week from the first time Craig called) Craig called again and he left another super nasty message about the invoice needing paid or the $900 unit being picked up. I called him and I told him the payment was made and he said he wasn't aware of that. So here he's been harassing me about his payment even though it was paid and he gave zero cares that my grandma died or that we are trying to get through our first holiday without her. This is the worst small business owner I have ever had to deal with. Horrible man with zero heart. Beware because he will harass you, share private info on voicemail, try to belittle all for a $45 monthly payment. Take your business elsewhere. Quality water service is awful read more

Recently decided to purchase a water softener due to the lack of response from this company. I've rented a softener for 18 years and I sent an email and used the Contact Us section of their website asking to be contacted about a new softener. I got no response from either request. The website has a phone number that is not correct, so I was left with no choice but to go elsewhere. Finally found the right number and called to request someone come and pick up my existing unit due to my purchase. Nobody asked if I was interested in what they had to offer, or tried to keep me as a customer. I was given a pick up date and that was the end of an 18 year relationship. Never had issues with any of the service techs, the couple of times I needed service over the years. read more

I've rented my water softener from them for about 14 months. When i moved in my home, the water softener was included on the paperwork, as well as left in our basement. About a month after moving in, i received a call from the previous owner. She advised me that she was renting the unit and asked when they could come to pick it up. I was advised by our attorney that we were not responsible for the unit or payment of it, because it was in our home when we moved in. Regardless; i thought the right thing to do was to give them a call and see how much it would cost to rent it. So i did. The price is reasonable. The rep was courteous. The installer very nice. Everything was fine until today. Today I received a nasty voicemail from the owner regarding a past due payment, which was a surprise to me, considering the last notice i got from them was regarding purchasing the unit (it was set up on auto pay through my bank). You see, my father passed away and we have been having his mail forwarded and have been issues getting our OWN mail ever since. Anyway- beside the point. The owner left a voicemail stating that i was past due for two billing cycles, left the amount, the time we have been with them and then said "if this is how i can expect payment, then i don't want your business. Call me back so we can get payment or come get the unit". Mind. Blown. First of all, it is ILLEGAL for any company to leave a detailed message with account information on a voicemail, let alone one that doesn't state your name. Just look up FDCPA. Second of all- it's $148. That's a pretty small balance to risk your business and reputation for. I'll pay the $148. After i make a complaint to the attorney general and BBB regarding his business practice. Sorry my dad passed away, Craig. I know how much of an inconvenience $148 is to you. You'd think if it was such a big deal, you would have called sooner. Maybe, if you thought there was something going on, you'd try to work something out to make sure you get paid. Instead, you call "valued" customers who made an innocent mistake and threaten them. Great job. read more

EXCELLENT service & professionalism from the service tech -- he is so friendly, knowledgeable, quick and tidy. The same tech has done a removal, service call & installation over the years & he is a pleasure to work with!! read more

Reliable, honest, easy to work with. Top notch service both by techs and the office personnel. The office called to follow up after our water filter tanks were installed just to make sure everything was ok. read more

We had so much iron in our water that our Brita wouldn't even work so we got a referral from my mother-in-law to call these guys. We called and they were great and said they actually had a guy in the area and he can work us in....then the call was dropped and they actually called us back..rather than the other way around. They showed up in 20 minutes...fixed it...so nice....a power cord was fried. They charged us $80 and replaced it. Some may say wow $80 for a power cord.... I understand that the $80 includes time spent, gas money, the part and excellent service. We have the guy $100. Great great service!! read more

I have rented a water softener from this company for over ten years. The system itself worked fine, only had one service call in all those years. But when I called to have the system removed the owner was very rude. I explained that I worked during the day and ask if they could set up an appointment for late afternoon one week night. The owners response was " Well, we work during the day too! I will have to get back to you about setting something up later in the week." Then I received 4 phone calls from them wanting to come out and remove it the very next day ( in the morning Not late afternoon as I requested.) I called them back and spoke with the installer/ uninstaller. He was nice enough to explain that the last appointment of the day that they would schedule is 3:00 pm. I hired someone else to remove the system. Their water softener systems are fine, their workmen are fine, the owner is a crotchety old man who should not be dealing with the public. read more

this company came out the next day that i called,they looked at the system i'd installed myself 12years ago,adjusted several things including both timers on the tanks and the float on the brine tank,tested my water and declared every was good to go,and to call them should i have any further problems,they never tried to sell me anything(which an other company already done just that)they readily gave me advice on how run it correctly and to top that they refused any payment stating they hadn't done anything so there was no charge,my rating is so high not because of that but rather the professional,easy going way they do business and when this system dies i will be calling them,after 25years as a contractor iv'e learnt to trust my gut about trades people and these seem to be good people. read more