We recently ordered a front entry door, interior door, and closet doors from Johnston Millwork. This is the second time we have used them for our woodworking needs. The quality of the doors is excellent. We had them paint our closet doors and they did an awesome job. Also, their prices on wood window casing and baseboard were very reasonable, providing great value for the quality. The staff there are not only friendly but also highly knowledgeable. Martin and Ray provided excellent service throughout the process. Highly recommended! read more

Johnston Millwork is your place if you need a new front door for an Eichler house. Eichler is a popular style home for their minimalism, simple styles. The front door is no exception since its basically a slab of wood with no design, cutouts or windows. I could not find anything at Home Depot, Lowes, Wayfair and many google searches so I reached out to JM to create exactly what we needed. I worked with Alex and confirmed the dimensions and within a few weeks they produced exactly what we wanted. Highly recommended place for carpentry work. read more

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I needed to match stain on pre-existing walnut cabinetry throughout my kitchen and bar area- no easy feat! Martin and his team never gave up on my job. They were professional, reliable and highly skilled. Martin always followed up on my project, returned my calls and texts and made sure that I was happy with the finished project. A big shout out to Tony who was really invested and made certain that my kitchen and bar cabinetry turned out excellent. Thank you to Phillipe, Ivan and especially Martin. They are all very helpful and I highly recommend them. I couldn't be happier with their work. read more

We had new French exterior wood doors installed this past summer at the rear entry of our stand-alone garage. Was having a small issue with them. Sent a text to Martin today and within 30 minutes he had some colleagues working near me stop by. They quickly diagnosed the issue and after another 30 minutes -- all fixed! Johnston Millworks also built all of the doors in our house four years ago. No issues at all. Terrific product. read more

Okay, here it goes. My wife and I went in on Friday (09/20/2024) to discuss replacing a patio sliding door and interior doors (a total of 10 doors). We were helped by Martin Duran, who is also the President--at least that is what the title on his business card says. He helped us through the process and was very knowledgeable and friendly. He took down my information and said he would have a quote over to us by Monday, September 22nd. Monday came and went, and there was no callback or email. I dropped him a reminder email and followed up with him twice. A total of three weeks went by with no call or email. I don't know how these local places stay in business. We like to support local businesses, but it is hard not to call the big companies and go the corporate route. If you have time to chase Martin down at JM for your business, go for it; otherwise, do yourself a favorite and go a different route! read more

Thirty years ago we updated our home with Johnston's doors (known then for quality work). Now...Johnston quotes over $4k for a 3'x4' basic bookshelf. Their "discount" offer was to cut the materials (seven cuts) for $2k. I get that they may be busy and prefer larger projects...the wise-guy attitude from their sales and management/president was the surprise. read more

Johnston Millwork is definitely a 5-star rated company. They are dedicated to taking care of their customers. In my case, I wanted a very specific style entry door. Martin and his team created exactly the door I was looking for at a reasonable price. He double measured, gave me an honest time estimate and asked me to approve the work every step of the way. He even asked me to approve the color of the stain before applying the finishing coat. The result is the quality built and installed door of my dreams. read more

Talked to Martin, sales person. Requested price for doors, he said he will get pack to me in few hours, I left all the information needed. With no call back after two days, I called several time, left massages, it's been a week and still no response. I'm a general contractor, l used to do business with this company several years ago, and I wanted to give it another chance, but I think the new management still not doing well. Not recommended! read more

We needed to replace a couple of doors in our house. I decided to replace all the doors in the house with solid core doors. I called Johnston Millwork they came out a few days later and gave me an estimate for the doors, labor and painting. The team was always very respectful and they were responsive to any and all questions that I had. The doors arrived the day they said they would. They installed and painted the doors on time and on budget. The doors look great! Thank you Martin and your team for the fabulous job. I'm asking them to come out and look at creating some custom cabinets for my kitchen pantry area. read more

Johnston Millwork - The "fire door" to my garage. - Windows Installation Near Me - Redwood City, California

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Don't know how to get a quote from this business -- I guess business is so good that you don't need to respond to customers? I got a referral to the owner from a former employee -- was handed off to a sales rep, provided info... radio silence for weeks even with weekly prompting. Cc'ed the owner back to the thread and nothing. My order is for 8-9 doors -- it's not a whole house but it's not just one door. read more

Really unhappy my bi-fold doors from Johnston Millwork. When installed (by Johnston Millwork) the doors don't fully open. Also, Johnston Millwork rep said doors hinge from the wall, which was incorrect, they hinge from the floor. Now I have drilled holes in my porcelain floor. Customer service was very poor, never got a satisfactory solution. $2100 down the drain... read more

Prompt, friendly service from knowledgeable and helpful staff. My new go-to place. Thanks guys.

Ordered a door for my new home. The amount of detail that Kevin was able to get me is mind blowing. Kevin was very friendly and knowledgeable is all aspects of his work. He even had Moises make a CAD drawing with full detail of my door. I had no idea anyone did this. I'm so happy with this company and will use them on any future projects I have. read more

Bad customer service, added almost 600 shipping charge for 3k order which was never discussed or part of the price quote, the charge has been removed. It was always a fight to get this right. read more

Very friendly and helpful staff, from owner to delivery guys. I ordered a bunch of interior doors, as well as an exterior Dutch door, and from beginning to end of process, had nothing but excellent customer service. Kevin is super knowledgeable, and goes above and beyond (big time!) to make sure the end result is what it should be. There were some issues with the Dutch door, and Kevin was extremely responsive, accommodating, and resourceful (including a Saturday home visit!), to "make it right". Very honest and reliable company, who care about customer satisfaction, and take pride in what they do. There would be no reason to go elsewhere for any millwork, hardware, etc needs! read more

I recently ordered a couple of doors through Johnston Millworks. It was a real pleasure to be given very good service here. The sales guy (Matt) was very informative and helped me make the right choice about the doors I wanted to order from Rogue Valley. They were delayed because of weather and holidays, but arrived in perfect condition so no worry about that. They are beautiful doors. They were painted and installed shortly after. Attaching a photo if I can find one quickly read more

Johnston Millwork - New door - December 2020 - Windows Installation Near Me - Redwood City, California

Terrible quality, very poor customer service. I first used this company 13 years ago for our front door. It was not stain grade as had been specified - the owner came to our home to see it and agreed, but wouldn't do anything about it. I said I'd never use them again, but a few years later, our contractor talked us into ordering from them again. We were doing the work in phases, but wanted all the doors to match, so when I ordered the first 3 doors, I asked the salesman to make sure that the french doors that we would order later would be able to be the same style. He took some time to look it all up and assured me that it would be fine. When it came time to order the french door, he then said it wasn't possible. We had to redo a wall, and still settle for doors that weren't what we wanted. Much expense, and disappointment, and then I noticed that one of the first 3 doors had one of its beveled glass panels put in crooked. Clearly that isn't a homeowner or contractor mistake. But it had already been painted and installed, so they wouldn't do anything about it. If you choose to do business with this company - be very, very careful. Now, years later, our front door needed refinishing, and we find out that it's very difficult to refinish because it's veneer! In case you think I'm one of those customers that is impossible to please, I have left positive reviews on yelp as well as negative ones, I believe there are many in the construction business who are stars. And I've been very happy with a different window co. in Redwood City. read more

Doing business with this company is a NIGHTMARE. Remodeling a home is stressful enough and the last thing you need is disrespectful personnel with no idea how to provide customer service adding to the chaos. From the beginning, when they initially gave me a quote with missing info that was a red flag. My emails and voicemails regarding questions on the quote were ignored for weeks. Finally I got the owner, Mike Hochstatter on the phone and said he would come take samples of my trim and re-took measurements. Days later, he gave me another quote, still with missing info. When I asked why they didn't want to quote me and work on the other doors in the house they again became non-responsive to my emails and calls. At one point an associate answered the phone and said, "oh yea, my boss said he didn't want to do your job at all, but I don't know why." I guess this company is doing so well they can just ignore customers. The owner kept the wood trim from my home he took as samples--and I live in San Francisco. He said if I want them I have to drive to Redwood City to get them back. He also said he didn't care if I gave him a bad Yelp review... So here you go Mike! Clearly you don't understand the power of social media and how people use it to research where they do business. You also have no respect for people's time and it's amazing your company hasn't went under yet. (Keyword "yet"). read more

Had problem with door to very old patio. with unusual weather stripping Spoke with Alex and later went to their site . Once there spoke with Alex and Kevin who quickly diagnosed problem - then made visit to my houses to look at door - Made suggestions to fix and recommendation to specialist in problem. Great service- knowledgeable and professional. Highly recommended read more

We love this company, the number of projects they've done for us were very good, impressive. Johnston Millworks is the very first company we consider when planning any improvements, new doors, windows, etc.... They have always been responsive to us when and if we have questions or concerns! They are a class act! Give them a try! read more

Today I am updating a review I wrote previously. I was treated very poorly before the new owners took over. Today Kevin from Johnston Millwork actually came by our house to formally apologize for the way we were treated in the past even tho it was the previous management that's treated us that way. He was extremely polite and made good on everything that the previous management would not do for us. I will definitely shop there again and I think if you have bought from them in the past and were not happy, I would encourage you to give them another chance. Kevin is awesome and I have a new found respect for their company!! read more

Potentially the worst company I have ever worked with. The sales team in particular (Kevin and Matthew) is completely incompetent and rude. They yelled at my contractors, gave me doors of the wrong size, and sold me hardware that was incompatible with the doors that they sold me. Completely unprofessional! STAY AWAY! read more

I rarely write Yelp reviews, but I was really impressed with the work of Johnston Millwork in Redwood City. My wife and I needed a door replaced. After receiving a termite inspection, the inspector indicated that we had dry rot and evidence of termites around the door frame and under the threshold. I contacted a few companies specializing in doors and windows. We dropped by Johnston after a window company recommended them. We visited Johnston on a Friday afternoon at 4:30. They were patient and answered all our questions and did not rush us out the door although it was approaching closing time. We decided to go with Johnston Millwork after visiting their showroom and receiving a competitive price for the project. They completed the job today and we are very pleased with their workmanship. We interacted with four staff members. Martin is very personable, professional, and responsive. He promptly responded to my texts, calls, and emails. While deciding on the door, and other details of the materials and pricing, Matthew, their expert in this area, was very knowledgeable, patient, and responsive. We exchanged four emails with him, and he always responded within 30 minutes. Matthew also suggested ways for us to save money. Martin and Isaias brought their supplies to our house and provided a custom installation of the door jamb, moldings, and the door. Martin and Isaias are very good craftsman. We were in a hurry to get this project done. Martin was able to get the supplies, build the custom framework at our site, and install our door, which had an alarm system, within one week of contacting him. I do not hesitate to recommend Johnston Mills for your window, door, and cabinet projects. read more

I just stopped by The Johnston Millwork office today on the hope they might be able to help me locate (or create) a small piece of wood for a 100+ year old cabinet that had been accidentally damaged. They went over and above trying to help me! They found a piece of wood that was close to the correct size and trimmed it to approximately the size I needed. Thank you JW for going over and above. I will be back... and hope to use your products and services again in the future. read more

I'm surprised by the reviews here! Nothing but top notch service and quick responses to all of my questions! Will definitely be recommending them to all my friends! read more

Where to start with this disaster of a company? First, I worked with their deadbeat sales person Larry who took weeks on end to respond to simple requests for sizing and pricing information. The pricing info came, but late and incomplete. Emailed questions for further clarification would go ignored, weeks past. Then I heard back from the company owner Mike Hochstatter who apologized for the non-responsiveness and assured me things would be different. But, their unprofessional nature was just beginning. I made another appointment (this time with Mike) to review the project and get a new quote. He showed up 45 minutes late with no apology. He moved as though he had lead in his feet, slow as hell, as if I had all the time in the world (given that I was on my lunch break and now very late to work.) He took samples of my trim and took measurements. Then took several days to respond with a new quote. This time providing only partial information on some portions and then claiming he could not quote the doors that Larry had previously quoted for me. When I asked why, he simply ignored my emails. And my calls. And more of my emails. When I finally was able to get Mike on the phone (and simply by chance that he answered), he told me he didn't feel the need to respond to me. And he didn't care that I was going to give him a bad Yelp review. He is now holding my trim pieces hostage in Redwood City and saying that I have to drive all the way down from SF to pick them up. This family run business is a piece of crap. Go find other professionals and don't even waste your time with these bozos. read more

I wish I could give them 0 stars. JUST THE FACTS: They overcharged my wife for a custom main entry door paint job. We ordered a nice door and my wife wanted to custom paint it. David told my wife that only Johnston Millwork could paint it because that way they could ensure the job as done right. In the end, they installed the door already painted. There were some pieces missing such as trim, weather strip at the bottom and courtesy items promised at purchase such as a touch up kit. We'd call David and he was always out or he'd return the call 2 weeks later and we'd start all over again. DISGRACEFUL SERVICE!!! We also noticed the door paint job was done poorly with a lesser quality paint than we paid for. Then when we complained they gave us the name and phone number of the UNLICENSED and INEXPERIENCED PAINTER for us to deal with him. the painter came and he brought the paint which was Home Depot grade as opposed to the manufacturer paint we'd paid. I would not even recommend this place to my enemies. No one deserves the terrible customer service. We wrote a letter and after the reply we received, it was just better to lose the $2000 dollars than to deal with these scumbags any further. They are experts at taking advantage of housewives who don't have a sense of what they are paying for. read more

Johnston Millwork knows doors and their customer service is AWESOME. We replaced all of our interior and exterior doors which turned out to be more complicated than I anticipated. After several weeks of chasing door reps at another local door company, I was referred to JMI by the hardware company. Matt W. and Jimi K. were incredible. I stopped by without an appointment and they made time to review my needs and worked with me to determine everything we would need to replace the doors. There are door sizes, door widths, door types, glass types, hinge types...and the list goes on. They educated me and walked me through step by step, never once making me feel lame because I didn't know door specifics. I was worried I would end up paying more because the other company is the "go to" door company for everyone in the area. We just ordered our doors and their price beat the other company by nearly half WOW! I'm not sure about the negative reviews or who they worked with. I can guarantee that JMI knows what they are doing and will treat you kindly and fairly. This is THE PLACE for doors. read more

Martin and his team are talented, skilled, meticulous craftsmen and do absolutely beautiful work. We renovated our 1939 home and wanted to create built-ins that were in keeping with the period. They re-built shelving and our fireplace mantel in our living room, created beautiful built-ins in our dining room and kitchen and created all of our custom kitchen cabinetry. 5 years later, we had them build a beautiful wall-to-wall cabinet and desk in our family room. These pieces add so much beauty, character and function to our home. The added bonus is that Martin offers exceptional customer service. He's not happy unless the customer is happy and he goes above and beyond to get it just right. read more

Since JM is a local retailer I decided to pop-in to see if they would be able to help me with a custom entry door for my client. Upon arriving I was greeted by Matt K who walked me around the showroom and told me about the various products he carried. I showed him the inspiration photo I had in mind for my client's door and he told me that one of his vendors could in fact create a fully custom door that would meet all my needs. I can't say enough great things about Matt, he is extremely knowledgeable, creative, and patient. He "held my hand" during the selection process for every last component of the door to ensure that I would get exactly what I desired. Thanks to him this door is truly going to be a work of art!! I highly recommend JM and I look forward to working with Matt on future projects. read more

We own a home built in 1924, so you can imagine the multiple upgrades that needed to be completed over the years. One of the most recent project was a new front door. When one of the owners, Cheryl Hochstatter, came to quote the job, her great eye noticed that there were many other small issues that they could correct, such as the size of the door molding (and that is was crooked!), the incorrectly installed window molding, and the high front porch ceiling that had several mismatched rafters (yikes, we never noticed these things!) We hired Johnston Millwork to replace the door and do the rest of the repairs, and could not be happier! All work was done in a timely manner, with the most professional and thoughtful workers, all for a very competitive price. Now that the work is done, we can truly see the difference between before and after, as do our many visitors! We are in the process of adding a master bath and sitting room to our home, and have already contacted Johnson Millwork for their opinion on windows, doors and moldings; I trust them, and we made changes to our original plan based on their advise. We highly recommend Johnston Millwork! read more

So far so good. JM was recommended by a handyman we know. Ray helped us select crown moulding for one room and it's fine. The installation was great. We are going to do another bigger room soon and again get our moulding at JM. read more

As a contractor, I've been using Johnston Millwork as a source for quality windows, doors, and mouldings for more than 7 years. Whether it's a small, straight-forward order or a large quantity of custom windows or doors, I've found their knowledge and resources to be invaluable. They also have the ability to produce customized windows and doors in-house, which can have it's benefits. They're up-front about delivery dates, which is critical for keeping my projects on schedule. If there are issues, they resolve them promptly and professionally. read more

First, the experience with Johnston was a little rocky, but the guy we where dealing with the owner Mike fired, after that we only dealt with the owner and he is the nicest guy you could meet. He totally fixed all the issues that we where having with one of his employees always replied and always very helpful. The reason i give 5 stars is the fact that the owner took our complaints to heart and actually instead of treating us just like another customer, took it to heart and did something. read more

My contractor recommended I work with Matt at Johnston Millwork on a major remodel. Matt guided me through the selection of doors, hardware, and molding with experience, insight, and humor. Costs were lower than I expected, and the results look terrific! Quotes were accurate, orders were filled promptly, and an unintentional goof-up was remediated immediately and at no charge to me. read more

I have been a customer of Johnston Millworks for more than 12 years. I replaced all the doors and windows in my House in San Carlos in the 90's. Mike the owner did such a great job, that in 2005, I contracted him to rebuild a house I inherited in poor condition. I have never had a contracted so in tune with my taste, he listened and gave me 110%. I love the special attention he gave to all the new windows, doors, and crown molding!!!! Love, Love, Love, my new home. In 2009 I ordered a phantom screen door installed by Mike, he did it in a timely manner, and as always, just what I wanted. Thanks Mike for all your great work. A very satisfied customer!!! read more

I needed a replacement sill piece for a double hung patio door that had been installed years earlier by another company. I could not find the replacement piece locally and the company that originally installed the door indicated I needed to have it ordered by a local company as they could not supply it "direct to consumer". I was referred to several builders in my area, but Johnston Millwork, Inc took the time to help me despite this was a very small job that they were "actually losing money on". When the order arrived it was slightly different than the original piece. Ray Smith (Product Manager) contacted the distributor and it was determined that the design had changed. Despite this, the piece fits, and is installed. Customer Service was GREAT, Ray was very helpful and very respectful, despite that this was not a major job. If the company can help with small things like this, and provide excellent customer service, then I have faith that the bigger jobs are done right. read more

I am so disappointed with this company. I used another company for doors last year but they lost their installers and aren't doing doors any more. So, I did a Google search of the installer and found that he now works at Johnston Millwork. I contacted him and he came out to give me an estimate. I am remodeling an apartment and so "time is of the essence" which I expressed to him. I ordered on Feb.19, 2016 with the promise of installation on March 21, 2016. I called today to check on the installation date and was told "the date of March 21st was only a "requested by" date and that installation couldn't be done for another 2-3 weeks. What??? Why in the hell would you put March 21st on the order if you aren't intending on installing for another 2-3 weeks??? All of this on top of the fact that they got a 60% deposit at the time I ordered. I will never, ever use them again. There is no responsible person when you call the store number. The Owner is "away." read more