I stopped in for a consignment on a electric dryer. I was very happy Knowledgeable,Honest and…read morehelpful employee's, easy to work with. Will help with technical problems great location in the center of Ames. I will be a return customer.

We purchased the new washer on March 16th, in the afternoon. They delivered it at 9:00 am on March…read more18th. They removed the old washer, then installed the new unit. They did a test run, and it worked great! They were done and gone by 9:45 am. We paid a modest fee for delivery, install of the new unit, and removal of the old. Some places charge almost as much for that as for the washer itself! Ken's has always treated us well (we bought our previous washer from them, and they fixed our dryer) and we appreciate that. Thanks, Ken's Appliance!

My fridge passed away in the evening...I saw it at 12am. Stopped into the store at 8am...I told…read moreDave what I needed (also gave him a bad time about the used fridge I got from them conking out after 24 years!) Dave took me right to what I needed...Dennis was in my driveway at 11am. I've done business with Henderson's for many years...Great Guys from sales, delivery and service.

Asked to have my dryer checked. He didnt even open the back to check for lunt. He was here…read moreliterally only 2 minutes.

I got a flat tire in a parking lot while picking up dinner the other night. In horror I realized…read morethat my jack was in my girlfriends car so I was at the mercy of having to wait for roadside assistance to come help me get my spare tire on. Before I even had time to make the call, a gentleman pulled up and began placing a jack under my car. He then told me I could keep the jack as he and his family run a salvage yard here in town. That gentleman's name was Chris Bell and he saved me an enormous amount of time and anger that evening. A good man who went out of his way to help me like that deserves a shout out and good review. Please check out Bell Salvage in Ames for all your metal and appliance salvaging needs! It's right across the street from Carney's auto salvage yard.

From the owner: Serving Ames, Boone and the surrounding communities since 1982!…read more Bell Salvage is a family owned business and has been serving Ames, Boone and the surrounding communities for 28 years. Bell Salvage will pay you for all types of steel and metals. Some of the items we recycle are listed below. Call for current prices.We recycle: Iron Steel Copper Brass Aluminum Tin Wire Stainless Farm Machinery Autos Radiators Catalytic Converters BatteriesWe have a large truck scale as well and an inside scale for weighing materials. There are 20-, 30- and 40-yard roll-off containers available for drop off at your site also.Call or stop in today.

I'm giving this a 3 because the employee who helped us in store was incredibly nice. Would give him…read morea 5 but I'm beyond annoyed with the delivery issues. We were supposed to have appliances delivered today and were told they would call ahead to let us know they'd be here shortly. They were delivering 3 appliances for my house and 1 for my parents (they live up the street) and we gave them my phone number to call ahead. I double checked that was the number they would be calling before leaving the service counter after purchase. Well wouldn't you know today they supposedly made 3 attempts to deliver with no one home (I was one block up the street at my parents and able to return in under a minute as needed.) They called the wrong number (my dad's) and when he called back after missing their ONE call, they never answered and he couldn't leave a VM. Now delivery is going to have to be Saturday interrupting plans we've had all summer if we want them this week (we needed them ASAP.)

I have been trying for three days now to help a friend with a return of a washing machine…read more I am deeply disappointed with the inflexibility of the return policy and the brush-off that we received from customer service, both in person and online. She purchased a washing machine that does not serve her; she is almost 80 years old and has some physical challenges. The machine she purchased is one that she cannot use comfortably. All that we have been asking for is some consideration in returning for a different model. I have been told by Lowe's that my only option is to talk to Samsung, who tells me that my only option is to talk to Lowe's. $400 should not make a difference to either company. It hurts to know that Lowe's, who I have used for years for my contracting business, does not care for anyone over the age of maybe 30 or with physical challenges. The lack of consideration has been frankly appalling and does not reflect any empathy or care for individuals in situations such as this. Looking at market values today, Lowe's is at $268 billion and Samsung at $266 billion. The removal and replacement of a washer for someone unable to use it will not move the financial needle on those numbers, but perhaps caring for your customers would.

I needed help and stood there for 45 mins waiting for someone to help as workers were just walking…read morepast me and going into the back. Finally one nice lady came up and helped me with what I was looking for and answered all my questions. When it was time to check out three grown men stood by the register and watched me waiting to check out. They are not helpful at all and so rude to me when trying to buy their products. They wanted me to spend more money to get 30$ off for next visit. Them knowing I will never go back to that store ever again! Worst service I have ever had experienced!!

Had absolutely the best experience buying a phone with my disabled sister from Asante and Zander…read more Bother were kind, patient, and so accommodating of my sister's special needs. Asante battled through lost passwords, missing apps, and a lengthy data backup to transfer data to the new phone. I was so appreciative of his determination and professionalism! Thanks Asante!

I paid $85 to repair my fridge door. The "service" person did it replace any parts, put it back…read moretogether about a month ago. My fridge to is on the floor today. Never hire Kent Wirth Appliances. Ever. If they sucked anymore they'd be making vacuum cleaners that don't work.

Scheduled an appointment 5 days out for a dishwasher at the duplex I rent. At the time of the call,…read moreno question was asked about it being a rental or if I owned it. Part way through my scheduled time, I was called as asked if it was a rental and told that they would not work on the appliance until the landlord called to setup a payment method ahead of time. This is understandable, but not after waiting 5 days with no working dishwasher. The repair man was kind enough to point out that after 30yrs of doing this work, he has seen too many problems with repairs prior to landlord approval. Funny that those 30yrs did not teach him to ask the question ahead of time. Proceeded to be very rude on the phone when I question this, dismissed me and hung up on me. Will not be calling them again!