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Johnstone Supply

2.0 (1 review)
Closed 7:00 am - 5:00 pm
Updated 1 month ago

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4 years ago

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Lowe's Home Improvement

Lowe's Home Improvement

2.3
(249 reviews)
2.3 mi
$$

The EXCELLENT customer service experience of my life - Thank you, Jackie Bradford!…read more I rarely write reviews, but this experience deserves every single star and more. Our kitchen countertop project started in May 2025, and what should have been a simple project turned into months of delays, frustration, and disappointment. After so many calls and setbacks, we honestly felt defeated and were ready to give up. Then we met Jackie, and everything changed from night to night today. Jackie is, without question, the EXCELLENT customer service professional I have ever worked with. From the moment she took over our case, she treated our project as her own. She was professional, compassionate, knowledgeable, transparent, and incredibly dedicated. She worked tirelessly to help resolve an issue that had been ongoing for months and successfully secured our refund when we had already lost hope. Her communication was excellent at every step of the way, and her persistence made all the difference. She went above and beyond in every possible way. If it had not been for Jackie, we would have walked away from this project and from Lowe's with a very negative experience. Instead, because of HER, we now feel grateful and truly supported. Lowe's is incredibly fortunate to have someone like Jackie on their team. She is an absolute star and deserves recognition for her outstanding service. Jackie Bradford! Thank you from the bottom of our hearts. You are the best of the best! Alan and Cristhy Wilson

Learn from my mistakes- don't shop at Lowe's. I bought a refrigerator from Lowe's and had it…read moredelivered. The delivery people damaged my doorway and some of the drywall in my home. They acknowledged the damage before they left and told me to file a claim with Lowe's, which I did. Lowe's referred me to the insurance company of the delivery company, but the company denied causing any damage. They lied and said they took photographs before they did the delivery and that the damage was pre-existing. They only took photographs after, and they weren't even of the damage that they caused. Lowe's refused to help with this. They just referred me to their (Lowe's) insurance, who just turned around and referred me to their delivery company's insurance again, and again they refused to accept responsibility. Lowe's doesn't care if they cause damage to your home. They won't make it right. We're realistically looking at less than $500 in damage to my house. To save that $500, they're willing to lose a lifelong customer (Lowe's is across the street from my house) and the $50,000-$100,000 I would have easily spent there while doing backyard and kitchen renovations over the next couple years. I hope it was worth it, Lowe's.

Photos
Backing not assembled flush.
Backing not assembled flush.
Lowe's Home Improvement
Damage on upper cabinets and refused to replace or discount.

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Damage on upper cabinets and refused to replace or discount.

Johnstone Supply - hardware - Updated July 2026

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