Came in because I needed a new drill and of course it was locked up. I waited roughly 10 minutes before someone came and he wasn't even apart of the hardware department. He really went above and beyond and he encouraged me to buy a more expensive (but more efficient) drill! I think his name was Kylan or Kylen. Cool kid. Good store. Definitely coming back! read more

Great store! The staff is so nice and helpful! Very organized! The garden center is great with a ton of options!

I had a very disappointing experience at the The Home Depot Livermore store on March 28, 2026 at around 8:55 AM. I went in for a simple return, but the associate named Tracey was rude and unprofessional during the interaction. The attitude and behavior were not acceptable and completely ruined my experience as a customer. I have already reached out through text and email but have not received any case number or response yet. I also called the store, and an associate manager answered, but there has been no follow-up so far. As a regular customer, I expect basic courtesy and professionalism. I hope store management, including Store Manager Shannon Johnson, takes this seriously and ensures better customer service so others don't not face similar issues. read more

Super friendly staff. Also has great sales, love all of our purchases. Anthony was extremely helpful and very polite. We need more of people who like their jobs!! read more

BBQ delivery was promised for a specific date. Party planned accordingly. No show on the promised date. No show the following day. No phone calls and no emails from them to explain or to give a new ETA. If you call the delivery help line you get an AI generated minimally helpful "voice" (or a very, very robotic person). My impression is, Home Depot is good if you know exactly what you want, walk into the store, purchase it on the spot, and carry it away yourself. Otherwise, what a disaster of a customer experience. read more

I'm not sure why people are knocking on this Home Depot location. I have frequented so many Home Depot's all across the Bay Area and even other states, and I will say this is my favorite Home Depot. They keep it clean, it's never too crowded and the staff are all very nice and helpful. I once locked my keys and cell phone in my van, Norm at the front desk took his time to help me. Allowed me to use the phone to call my wife and insurance company. The cashiers and customer service are all always friendly. Is Home Depot perfect of course not. Are there times you need help and nobody is there and you have to wait, sure. But until you've gone to other HD's all around, you will appreciate this location a lot more. read more

Customer service is seriously lacking. It felt like the employees couldn't care less whether we were helped or not. Andreah, who works in the Mill Works area and claimed to be the manager, was incredibly rude and off-putting. We waited patiently while she assisted another customer. After about 10 minutes, she told us the person who usually handles our request was on vacation and to go to Pro Services to speak with Norm. We did, only to be told Norm was on break. We waited another 20 minutes. When we asked Andreah for an update on Norm, she snapped, "I don't know, I don't have a tracker on him." Absolutely no professionalism or sense of customer care. Disappointing and frustrating all around. We got back in line, only to be told by Norm that our order couldn't be processed. The entire experience was a complete waste of time. Take your business elsewhere. read more

Good place to shop you can find what you need mostly everything in stock. The only problem for me is one of the workers sajeev to be exact he gave me attitude answered with a smart mouth, like dude if you hate your job or position don't take it out on us. read more

Came in to make a copy of my car key, Ricky from the hardware department was able to assist us with this task! The best customer service we've had in a while. We were done with in 2 min but stayed longer just to talk! The key was less than 5$ so that was great! Overall we appreciate Ricky for his customer service! read more

Addie in the paint dept deserves a raise. She is so knowledgeable and genuinely friendly. Not many workers around like that anymore. She's a huge asset to your store. read more

Home Depot is going to be 5 stars in no time. Thru have a guy working there BRUCE!! Bruce is the GOAT. Happily loaded 54 cement pavers in my car. Happy and laughing the whole time. I will definitely be back! Keep up the great work Bruce. read more

I was waiting for an associate to help me but help never came. After waiting for half an hour I went to the cashier who couldn't care less. I flagged another employee and said he can't help me because he is going on lunch break. Waited for another 10 minutes then I left. I will never come back and I will warn everyone I know . This Home Depot should close. read more

Home Depot, you've just lost a loyal customer. I, along with another customer, waited over 35 minutes in the paint section for assistance. Despite asking for assist an and seeing several employees walk by, none offered help, the self-checkout attendant paged for assistance then pointed us back to the paint section. Frustrated, I eventually decided to leave. On my way out, I noticed two employees casually chatting, I'll be taking my business to Lowe's. read more

Back in July of 2024, I went to Home Depot, Lowe's, and Costco to check out the sheds. We decided to go with the Home Depot because we liked the quality of the Tuff Shed better than the other options. Home Depot was running a promotion where the upgrades were 50% off. I went multiple times to the store and was directed to multiple people who knew little about Tuff Shed and the options. Eventually, after multiple phone conversations with the Home Depot Tuff Shed rep, I agreed to place the order over the phone to take advantage of a sale that was ending the next day. Because of the price, I went with a larger shed, that did require a permit, which I was aware of. I looked up the price of the permit and it was reasonable and I agreed. Here is what you need to know before. Tuff Shed engineering is a very lengthy process and the City of Livermore has very specific permit requirements for the larger sheds, over 10'x11'. Unaware to us, this shed required a continuous perimeter footing. For anyone looking at permitting a shed, it may be less stressful to go with a shed contractor and pay the extra. I was not aware of all the hidden costs and the schedule delays. I wish I knew. ORDERING: Payment was made to Home Depot over the phone and Home Depot never sent a receipt for the order, nor did I receive a confirmation from Home Depot that detailed the upgrades. Tuff Shed contacted me right away and we started moving on the order and they had their own set of paperwork to sign, so I didn't worry about the Home Depot paperwork. What I found out later was that Home Depot also forgot to include a $1500 multi-day build fee that I later had to pay to Tuff Shed. First two red flags - no detailed receipt or confirmation & the oversight on the required multi-day build fee. This also was an issue at the end of the project because I couldn't see what I paid for to approve a change order to the foundation. ENGINEERING: Because of the footing and foundation requirements from the City, I paid an additional $6700 to a concrete contractor and had multiple resubmittals to the city and lost time from work to deal with the plan revisions and meet with contractors. One of the resubmittals that Tuff Shed proposed included a foundation at a height requiring two steps. I refused to go with that version. Two steps did not make sense for a shed. I pushed back to Tuff Shed, got clarification at the city and the drawings were adjusted. This shed is really for garden tools and storage and I didn't need to pull the lawn mower up and down stairs. This is when I realized that Tuff Shed is not engineering the project as they claim and the customer pays at the initial build (line item for engineering). Tuff Shed has a few generic engineering templates for their sheds. It appeared as though they tried multiple submittals to see which one would pass. This is at the customer's expense. Multiple trips to the city, hiring of an additional contractor, and costing the customer more money and delaying the project. This is a poor business practice of Tuff Shed. Engineering is part of their price, a good chunk. They should be aware of the city permitting requirements. This mistake cost me (the customer) time and money. SCHEDULING: Because I purchased my Tuff Shed in summer, I expected it would be built within a few weeks or at least fall. I was told the factory was in San Jose. Another reason we chose to go this way. Initially, we put our shed items on the back patio with a tarp. As time went on and the winter rains came, I had a handyman build a temporary shed (subfloor and Costco carport) to house the shed items until the new shed could get up. I was not aware that it would be until the following summer for install. We are going on 8 months. Today we finalized the last change order. Yeah! I ended up asking to speak with the manager at Tuff Shed, San Jose to express my concerns with the process and paperwork and he was very dismissive. It was even more insulting than the rest of the process. The whole process feels like paying protection fees or extortion fees to the local street gang. All in all, I just want to say be careful about a sale or a good price at Home Depot and Tuff Shed. It may be better to work with a local handyman or shed builder who is familiar with the city requirements and prides his business on quality work and customer referrals. These guys do not. Home Depot makes a mistake, customer pays. Tuff Shed makes a mistake, customer pays. All in all, I'm in $8200 on top of the initial shed price for mistakes or oversights. Can't post a picture because there is no shed yet built yet. Still waiting ... read more

Clean store and bathrooms. Got everything a home depot should have. The reason for the review is that literally every associate we walked by were super friendly, pleasant, said hi and asked us if we needed help finding anything. Not a typical experience at any other home depot I've been to. read more

A year later and this store is still so very poorly run... I waited 20 minutes for forklift asked what's up and they didn't even know what I was talking about then found out the forklift drivers are all on break. read more

Would I recommend this place? Not sure. They have what you want, but DO NOT rely on the people here to help with things. I feel the people working the assigned aisles don't know a thing or two about the area they're working in. The selection is ok, prices are alright. But do your own DD before coming in read more

In store service was excellent when ordering my new appliance. The staff was very helpful and friendly. However, delivery service is less than stellar. I was told I would receive a delivery window the day before scheduled delivery. The contracted delivery company wants to call me at 6:30 am on a Saturday, to deliver a washer by 7 am. Who does that??! I called the company to request a later time due to scheduling conflicts and was told they could not accommodate my schedule. Customer service is completely lacking at this point. Welcome to take it or lump it 2025. read more

You all are terrible. Scanning a QR code and wait for ghost employee that never shows. Place is terrible, it always comes down to leadership, hopefully in the near future you will get some. read more

Had to do a small return of some items and I had this older lady named Elaine. She seemed like a nice person at first but after a few exchanges she's clearly miserable at her job and is bossy towards customers and rude. read more

This store looks incredible! I don't know if it's new management or what?? Whoever is running this store is doing a fantastic job!!! The outside garden took my breath away! Mary, was the sweatiest lady that answered all my questions! Great customer service! read more

Jesse was great ! he was so helpful and gave us all the information to make a decision for the best value and selection .

Great place to get supplies if you don't need assistance. If you're getting interior paint other than white I recommend going to an actual paint store. Asked for help 4x and wasted 20 mins waiting for someone to come and no one ever came. All i got was "i'll call, i'll text". 20 mins don't sound long but standing in front of a counter, 20 mins feel forever especially if you have a project waiting to be completed by sunset-not a waiting room for a doctors appt. Hate I had to write this since this location is convenient but service can be a joke. Ended up leaving luckily i got other stuff I needed lol. read more

Friendly staff when I called and someone answered the phone. I wasn't on hold for too long. I called to ask if they had the free "Home Depot Kids Workshop Kit" as I've been meaning to try this out for the last year but haven't had the chance to yet. Currently they have a really cute Santa tray that can be put together. I called to ask if they had it available and the staff member said "yup, just come in and ask for it at customer service." It wasn't long after that we dropped in but there was no kit. It was nice that they checked in the back for it but no kits. Maybe they will get the order in later? Not sure but we were a bit disappointed. Otherwise despite this experience, I think this Home Depot is pretty good and continue to buy from this store and also purchase items online for pickup. Also haven't had problems returning items. I really like the decorations around the store during the holidays and I appreciate that they are careful about social distancing in that they allow only a certain amount of people in the store at a time. Also the line seems to move quickly outside even though it can look daunting. There's ample parking but you will need to dodge the homeless who live in the creek or live in vehicles in the parking lot. read more

The Home Depot - Kid Workshop Kit December 2020-called & they said they had it. Came in not 15 minutes later they didn't have it :( - Nurseries & Gardening Near Me - Livermore, California

today at 2:15pm the cashier in register 1 (Fegelyn) told my child to shut-up. She said it in Spanish and laughed. This is not ok. I will be contacting the manager. read more

I was assisted today with a pull up bar and lock nut I was having trouble with. The first person directed me to the zone/aisle of the floor I should walk to for assistance. Direct, efficient and polite to refer me. He had blue hair in case management checks this out. Then at the Tools section I was assisted by someone who went out of their way to try various clamps on the bar and its parts I was having trouble with. I felt no pressure to purchase and got genuine feedback for whether HD could provide a product that worked for my situation. He was wearing vest that said Veteran on it with the army print. I noticed a review that actually called this place discriminatory. In contrast, I'd note these two very polite people: a young person with blue hair to a certainly older veteran who came down from his shelving ladder to hear me better. Both did their job well with genuine enthusiasm. I didn't buy because HD is pretty pricey, but I got the right and proper service. Thanks! read more

Elaine and Yulbov ( sorry might misspelled her name) are extremely helpful with the returns. They are both nice and fast. Really appreciate it. I will come back and renovate my house read more

Eight associates walked past me. None authorized to help. 1 did call for help. Still no one. Then 1 did stop. I needed prepackaged wire, which is locked up. The associate forced my product through the security bars, which I guess I could have done. Then no checkout lines are open, and half of the self check stands are closed. Used to be a fun store- but no more. Glad I have other choices in town. read more

OMG can they get any worse. Ok I went to home Depot and looked at there appliances (Bosch rang & Refrigerator) almost $5,000. At the store (Livermore,) the workers said that I had to buy it online. OK so far so good, I'm retired military and I like getting my 10% when buying stuff. I ask about the military discount and they no problem they will take care of that automatically. Went online bought the rage and refer set a delivery date 2weeks) and bam in it came and they connected them (for a charge of ?? ) now all is good get my bill for the full amount. So I called not once, not three time but 9 times I called to find out where my discount was. First person didn't know transfer to anther person phone discounts. I call back same thing. I persevered 9 times and finally got someone there that knew what to do. It went like this I'm calling about my military discount on the appliance s I just bought online. Answer Ho! You don't get a military discount. NO discount for the military. Better yet NO discount on appliances. Sorry is they anything else I can do for you? I said yes close my account. Really home Depot that's the best you can do? What assholes. There one thing in the store and another online. Too bad there won't be a next time. Larry (a veteran wanting be treated fairly) read more

Denied veterans discount because I did not have my ID (wallet). I showed multiple photos of me on my phone, but was told it was the store policy. I bought paint and should've left it and walked out, but I was in a bind. Meanwhile, you can simply push a cart out of the store and steal and they do nothing. But they are strict on saving a veteran 14 dollars. Shoulda gone to Lowe's. read more

Carl at the Livermore California Customer service desk is a breath of fresh air! Carl is personable, quick and efficient and he goes OVER and BEYOND for your customers. Carl needs to be commended for being EXCEPTIONAL at resolving Customer issues with a smile. I went in to pick up lights I bought online and there was a VERY LONG line and I thought it would take a long time but Carl was quick to move the line along and had a cheerful demeanor while doing so. I managed BIG BOX stores and I know how important it is to know star employees and CARL at your Livermore Location is DEFINITELY a STAR employee and should be commended. read more

OMG how bad can they get? I go into Livermore Home Depot and ask about there home appliance.(Bosch range & Frigidaire). Employees at the store says "you have to bye them online cause we don't have them here. OK I do about $5,000. worth and ask for my military discount. NO discount on appliances that big. Right NO discount for the military on major appliances. How shitty can you get? So thank you HOME DOPT for NO military discount. I'm sure we military will brake your budget. @#$@#$%^$@ pissed off and disappointed Larry Hayes PS BEWARE VETERANS.; nickel and dimes ok but not dollars. read more

I will not be shopping at Home Depot anymore. I'd rather drive farther to Lowe's to shop. Each time I've come in here, nobody seems to know where anything is. I get responses of ... somewhere over there, should be around here somewhere, I don't know, stuff keeps moving, etc. It got to the point where I went to the customer service desk and showed them on my phone that it says they have the item in stock and if I order it now it's ready to pick up same day. For me to have to wave my phone saying I can just order this and someone has to eventually find it is ridiculous. Am I being punked? LOL Side note: maybe it's a good thing they never found it. One cashier and a slew of people waiting in line. There were multiple employees about but they never opened another cashier line. No self service check out either. read more

Just came by to pick up a toilet seal and checked the box because I know how unreliable Home Depot can be, and low and behold inside the new box is an old used seal covered in poop stuffed in the box. I ended up bringing it up to the front to the checkout and we call the manager Budd new manager ever showed up. Talk about crappy products and crappy service! read more

Waited over 1 hour in pro desk no one shows up. Home Depot employees are super lazy in this store. All of them just wondering around talking to one another. You ask them for help and they say this isn't my department I can't help. read more

I really wanted to file a lawsuit against #HomeDepot and its associate at the Sacramento branch who did fraud to me. Following is the order number I'd like to be investigated: Date Ordered: February 1, 2023 Order Number: WE14151183 Order Total: $248.13 I bought one item only (Seward Trunk Under the Bed Footlocker Black Storage Trunk: $113.46) from the Las Positas, Livermore, CA store. But when I went to return an item bought 3-months ago, instead of providing me the refund, they kept the item and canceled the unpicked item: Seward Trunk Seward Rover 30 in. Blue Trunk with Wheels and Lock which was never picked up. It seems that the associate at Sacramento cheated on me. I'd like to either have the unpicked item back or provide me the refund for the item returned at Sacramento before I file a police complaint. I'd also like #HomeDepot to investigate whether the Seward Trunk Seward Rover 30 in. Blue Trunk with Wheels and Lock was picked up at Las Positas, Livermore, CA. If not, then why was it released and canceled for the item returned in Sacramento, CA. Who did this? It was an awfully ridiculous experience with #HomeDepot and this store shouldn't be trusted at all! read more

As I write this review I'm still waiting for someone to help me in the paint section (been standing here for at least 20 minutes which is the most amount of time I've ever had to wait at any Home Depot) after two requests for help over the loud speaker. I'm amazed by the amount of employees on the floor walking around putting products back on shelves but their inability to make eye contact with you, have any sort of friendly disposition, or respond to a request for help at the paint area. Is the paint area haunted? It must be because no employee wants to step foot over here. read more

Livermore HD is by far the worst Home Depot in their chain. This place should really be closed down. Just as an example of one of my most recent visits, Two times in a week, I attempted to purchase tools on "locked-down". Both times, after waiting 20 minutes for someone to retrieve a tool, I left because no one showed up to assist. Regardless of asking the random employee to help they will pass the buck and say "non-hardware" personnel can't help. WTH? I get that most employees that work at these places are neither happy or enthusiastic about being there but come on, you only have one thing to do. Help the damn customer. I've worked retail too and unless the customer is rude or a jerk, throw them a bone and assist. It isn't that hard to be helpful. I'll never go back to this place. read more

They tried their best to find a matching key for my key duplication request. A great Home Depot location as always.

On 07/09/21 at 700 pm came to purchase a wood door molding. It needed to be cut for the right fit. I asked a female employee if i could get help cutting it. She asked me to stand by the cutting station so i did. She later comes to me and says i need to cut it by hand. I am currently temporarily disabled with a back issue and shoulder issue. So i was stuck cutting by hand rather for employee taking 30 seconds to cut on electric saw. Dont ask for help later in the day when store is empty. Obviously the employee did not want to do it and guess I interrupted her conversation with a coworker. Wow! Work on that customer service! read more