I made an appointment on their website and someone called me to get my insurance information and…read moreconfirm my appointment. The next day, I got multiple calls and text messages from their office saying that they need to collect my insurance information. I wasn't able to answer right away and they kept calling over and over and leaving different messages, including one message that said my appointment was being canceled because my drivers license is expired (it isn't). I called them again and they confirmed my insurance is valid. Went in for the appointment and the receptionist tries to get me to "Self pay" and says I don't have valid insurance. Had to provide the insurance a 3rd time before they finally acknowledged it. I got as far as seeing the medical assistant. I showed her my most recent MRI and a stack of medical records going back 2 years. She quickly told me that the doctor wasn't going to be able to help me and I left. Never saw the doctor. Also their office is full of red flags, like advertisements for laser hair removal, ketamine injections, Regenexx ads all over the place (which is not a proven treatment and is experimental at best), something called the O-shot for woman sexual improvement. I feel stupid for going here.

Spare yourself the pain and frustration of doing business with this practice. The office staff is…read morehighly incompetent. They were given insurance cards at check in and lost them. I called several times after seeing the doctor for my 91 year old mother to get the next steps done for her epidural and they never call back or respond to the cardiologist office who also contacted them. But they called, texted and left a voice mail when they needed the insurance information yet could not call me back about the patients needs of getting the epidural moved forward. Terrible office staff and unfortunately I will take my mother somewhere else because I will not deal with the terrible, disorganized and lack of help in the office.

I recently had a new patient consultation with Dr. Rai. Overall, I was very impressed with his…read morebedside manner. Unfortunately, his office does not prescribe pain medication. I'm by no means a drug seeker, but have been on a drug that has worked with me for the past decade. Dr. Rai was very professional and honest about his inability to help me switch from my current pain managment provider and have him continue my medication. He did make sure that my co-pay was refunded before I left the office. While, he could not help me, I do have respect for him since he was straightforward and honest. I do wish they would be more upfront about their practice's inability to prescribe controlled pain medication so that others know ahead of time.

I came in due to chronic low back pain. I was referred here by my primary care physician. It was…read moredifficult to make an appointment because the office staff almost never answers their phones. It took days of repeated calls, messages, emails, before I was ever able to get through. However they were able to make an appointment within a few days. For the consultation, the doctor seemed very confident that he knew what the problem was and suggested doing an injection. Did not discuss any other possible treatments (i.e. medication), just insisted the next step was to come back for an injection. I went for the injection and it went fine. I had more pain for the next 7 days than I did before coming in, and after that I felt no pain relief at all. I came in for my scheduled follow-up appointment and was exactly on time. I sat in the waiting room for 30 minutes and then came out to remind them that I was waiting and that it was 30 minutes past my appointment time. The person there said something like "oh you're probably next". I told them I had another appointment after this and could not just wait around indefinitely. I waited another 10 minutes and still no doctor showed up. I decided that I could not stay any longer as they were well past the appointment time. I asked if we can reschedule for a less busy time. They said the next available appointment is 30 days out! I asked if they think it's right that the doctor did not show for my appointment and now I have to wait 30 days for another chance? The scheduler told me that even if I come in after 30 days, the doctor may still be not on-time that day and that I have to just sit there and wait. At this point I decided to just leave and go someplace else. Their treatment was not effective at all, their office staff is impossible to get a hold of since they don't answer the phone or return messages, and if they can't keep their appointments then it's really a deal-breaker for me. There are plenty of other doctors

I have been Dr. Hu's patient since 2006. I cannot trust…read moreanyone else. He knows exactly what to do in any physical situation. G.Palmer

Dr. Melvin Hu is by far the best practitioner of Pain medicine in the entire DFW Metropolitan Area…read more Had I not meet this Doctor in Plano Hospital, I would not have survived. He worked with me for over one week in the hospital day by day until he had a program and deliverable which would permit me to live with extreme pain but have a life. He takes the time to balance the patient need and deliver the best results. I recommend him to anyone whom is suffering and want to have a life. He and I have worked together for many years and he has reduced the amount to time that I continued to pass out from pain and nearly die as I stopped breathing when i fell down from pain. He works well with workers compensation from Illinois and is a great highly skill practitioner.

Dr performed a procedure for my CRPS and I experienced immediate results. Dr took plenty of time…read moreexplaining all options to me, answered all questions and was extremely warm and welcoming.

I highly highly highly advise staying away from this practice. Dr. Mishra himself is amazing. Let…read moreme start with saying I've been under a pain management doctors care for over a decade. I've had the same doctor for 10 years. My doctor ended up moving to New York, so I had to find a new pain management doctor. I had met Dr. Mishra one time before after seeing him after a car accident. I was so impressed with his bedside manner and how personable he was that I decided to switch to his office. I understand seeing a new doctor for pain management that it is standard to do a urine drug screen. I have no issue with drug screens. I take a drug screen and pass no problem. Dr. Mishra prescribes my meds and I follow up the next month. Unbeknownst to me I am scheduled with his nurse practitioner. When she comes into the room to see me she is abrupt, short and overall just rude. She tells me I have to take another drug screen in order to get my meds for next month. Again, totally fine with me. she calls to tell me a few days later that I failed my drug screen. To say I was shocked was an understatement! I explained that wasn't possible and demanded a retest. She said that I would retest next month and they would give me a one time pass on this. I demanded not to see her anymore and to see Dr. Mishra. My next appointment was scheduled with Dr. Mishra. Again, I took a drug screen and passed. The next appointment was again scheduled with his nurse practitioner. I, again had no idea that I was scheduled with her until the appointment took place. When she came into the room, she again was rude, short and questioning me about failing my drug screen. I honestly felt I was being incriminated by the police. I told her I had no idea why I failed as I've never failed in over a decade. She told me my numbers were so high that there was no way that it was an accidental failure. I explained that my previous drug screen was clear so how did that happen? She could not explain why I failed profusely and then passed. She again demanded a drug screen for that days visit. Again, I complied, as I know there is no reason for me to fail. she called me a few days later to tell me I failed and they would be releasing me as a patient. I again was completely shocked! I asked her why every time I see her I seem to fail, but when I see Dr. Mishra I pass. She asked me what I was implying, to which I said, I honestly don't know... she again told me my numbers were so high. There was no way this was an accident. I told her I demanded a hair follicle test, a blood test, or any other way to determine that I truly failed. She said she could not accommodate that as their office does not do that. I immediately called my other Doctor Who ordered the drug screen hair follicle test. Shocker, I passed with flying colors! Since this nightmare of a situation, I have been seeing a new pain management doctor. For six months with my new doctor, I have not failed a drug screen! I have never been accused or treated the way I was from his Nurse practitioner. If you are going to question somebody of using and they demand a blood and hair follicle test to prove that they do not use and you do not accommodate that shame on you!! Clearly if I was using, I would not demand extra testing. I asked to speak to Dr. Mishra and she told me she could not allow that. She told me he was busy with patients. I asked her to have him call me back to which she said she would. Of course I never received a callback from Dr. Mishra. I was extremely disappointed, as I genuinely liked Dr. Mishra and recommended him to several friends of mine. It's unfortunate that he is so amazing and his Nurse practitioner is so awful. She will end up to be the demise of his office. Do not waste your time with this office, or if you do demand to make sure and not see his nurse practitioner.

Excellent care from Dr. Haq and Dr. Z. Both have great bedside manner, are attentive, and make…read morepatients feel comfortable and well-informed. Very satisfied with my experience.

Hurt my back and was referred. Was able to secure a "last" appointment before 3 p.m. on a Friday…read more I was in extreme pain. The doc told me I could have a shot on Monday in his Plano office. After that, he suggested a steady regimen of PE and chiropractic work---through Pain Management of North Dallas. He seemed to be in a hurry to end his day. I asked about any temporary pain relief for weekend as I had been in pain for over a week. He said he could do nothing and: "Work with me here, buddy." Needless to say, I never scheduled the appointment for Monday and he was out the door before I left. His team called me several times trying to secure another appointment. Today, I received a bill for $55 about eight weeks after this fiasco---on a $491 bill that was sent to insurance. All this for no help and less than 15 minutes. And we wonder why the healthcare industry in this country is a joke.

Pain Treatment Institute is wonderful. I have found the best Doctor who really cares about finding…read morethe best way to treat my chronic pain. His name is Doctor Preston Harmon. His P.A., Devon, is so knowledgeable and also caring. Laurie, who works the front desk and does everything she can to help you, is great. They all go above and beyond to take care of their patients. THEY ARE THE BEST!!

I was going through a really hard surgery on my right shoulder and could not get the pain under…read morecontrol. Went to see Dr Harmon. He listened to everything I said and help me work through the pain. I have a very high tolerance to Pain Meds so I have to have a very heavy dose to even feel the medicine and get relief. I was to the point where I was suicidal because the doc who did my surgery could not help and everything else that I was taking did not help. Dr Harmon listened and helped me get on the right pain management to take care of what I needed and helped me realize that I can live thru the pain and heal. Everyone in the office was helpful and cared. I would recommend this doc and his office personal. Great people willing to do what it takes to work, Jerri Wortham

First of all, I don't know why my name is under my sister's name. My name is Lacey. I saw Doctor as…read morethis office and his office staff is so rude. You can read my review on Google about this office and I've been requesting my medical records and print out all the charges is a normal print out about the charges that they charge me and when I had done and they will not give it to me probably cause they didn't even inject the right Medical Botox for this condition I have so they're really giving me problems. I found two doctors that are way more cost-efficient for somebody with health without health insurance and I've repeatedly asked for my records and they act like they can't print out a statement of what I paid. I have asked about more than 30 days ago and legally they're supposed to give me my records, but they won't give them to me so I don't know what's wrong with this place. They probably didn't even know what they're doing. This place is horrible. They're unfriendly they're unorganized and they don't care. All they care about is money. I would not suggest this place to anyone. They fit me through more pain in agony than when I went in there, they embarrass me they humiliated me i and they're just all around terrible and I don't really ever go to the extent to write a review about somebody else unless they're this awful and these people are awful. They don't care about anyone all I care about is money even though I paid my dues they won't give me my reference my medical records. I'm gonna take it somewhere to hire. I don't know where I'll take it if I complain but when are you going through enough pain when I'm dealing with this condition I have called cervical disc Sonia and they couldn't do this. It made worse.

I love this office and all their employees. Dr. Morchower is amazing , he is kind and really cares…read moreabout his patients . He really has done well by surrounding himself with staff who are caring , good listeners and so welcoming ! I was really anxious about changing my doctor to this office , all that is completely gone now ! Ii actually look forward to my appts now ! To sum it up, if you're looking for a doctor with a great "beside " manor , who really listens and cares about his patients , Dr.Morchower is the best !

I'm currently sitting in the waiting area at Baylor while the gf is having her ACL repaired. I'm…read moreusing free wi-fi, have access to free snacks, coffee and water and have already had several updates on her condition during the 2.5 hour surgery thanks to the pager they provide you when you are in the building (they call your cell phone if you leave). I've spent a lot of time in hospitals having my own parts fixed and waiting around for others to have procedures done - typically it's a crapshoot on when you'll get officially checked in, who will administer your anesthesia or when you'll be able to find out anything about the patient. Not today - the anesthesiologist called the gf last night to confirm her allergies. We were told to be ready to be checked in at 7:30 this morning (they had her dressed and her IV set by 7:35). Her surgery was supposed to last 2.5 hours and I just got word (at exactly 11:30) she's been wheeled to recovery. They had her permits for a handicap placard ready for me to take to the DMV as soon as they took her in to surgery as well - to say this has been a monster success so far would be one hell of an understatement. Of course I'll hold off on five stars until I've been a patient up here, but for now I couldn't be happier with the treatment she and I both have experienced. Bravo, Baylor - as a Bear, I'm pretty pleased right now.