Michelle and Todd were both AMAZING!
I tried to change out the faucet in my bathtub/shower because it stopped shutting off properly. Once I opened up the wall, I realized I was in over my head. I didn't feel comfortable using a torch inside the wall and did not own the crimping tool for the incoming PEX water supply Lines. I searched for local plumbers on Yelp (on a Saturday afternoon) and requested quotes from several businesses.
I received a message from Jommon pretty quickly and sent photos of the new faucet as well as the current state of disassembly in my bathroom. They told me they could give me a much more accurate estimate if they could come by to see it in person. To my utter SHOCK they asked if they could come by on Sunday to have a look! I agreed and we set an appointment.
Sunday morning, they arrived promptly. They were both very polite and professional. I showed them my issue and they clearly explained everything that would need to be done and how much it would cost. They were friendly and not at all condescending, which is honestly hard to find sometimes as a woman. At first, I had a bit of sticker shock but later, after thinking for awhile, I reached out to request an appointment on Monday to finish the faucet installation.
I am SO GLAD that I decided to go with Jommon! They happily fit me into their busy schedule, they communicated clearly through every step, they were on time, heck - they even let me know when they were on the way so I could put my dog out BEFORE she heard the doorbell! I could not be more satisfied. They had my issue resolved before the end of Monday afternoon, by which time I had only heard back from one other local company and that company was rude to me while soliciting my business. Oh, also, Todd offered to sweep up the mess I made when I cut open the back side of the shower wall! read more