After my father's job relocated us back to the Chicagoland area 20 years ago, my father obtained…read morehis car and renter's insurance with Mark at State Farm. When I turned 16, I was added to his policy, and my sister as well a few years later when she turned 16 and we both needed car insurance. The various discounts available helped get us a good rate. After many new car changes, removal of my sister when she married, addition of my step sister and step mother when my dad re-married, we still received low rates for great coverage. At 21, I was foolish and got a DUI and when my father called Mark, he just laughed and said "kids will be kids." My rate didn't increase. Even with other incidents (a not-fault accident I was in, a speeding ticket, etc) my rate never increased. Fast foward 8 years, and I moved out on my own. I branched off of my dad's policy and obtained my own for car and renter's insurance. The bf had Esurance or some crap, so I made him leave and he joined my policy. Not only did that help again with multiple discounts, but Esurance was charging him 6 times what Mark quoted him for his vehicle. That's huge! Needless to say, the bf was thrilled. Esurance considered the bf a "high risk" driver.... not sure what criteria they used to determine that, but apparently it didn't matter with SF. He was ecstatic that he would no longer pay such a high premium for lousy coverage. Just last month, a deer ran out straight into the bf's car. The damage didn't seem too terrible (I had my own deer experience ten years ago with far worse damage). State Farm gave us a reputable body shop to repair the car and set us up with a very nice rental car with Enterprise. Thanks to comprehensive, we didn't pay a dime. If we didn't have comprehensive, the bill would have been our responsibility - a grand total of over $5200! For a mere $103 per month for two vehicles (one with full coverage, the other with full coverage - collision) and renter's insurance... I am more than pleased. Everytime we have a question or need to update something on our policy, Mark has been extrememly helpful. His assistants are equally helpful the few times Mark was not in the office. He is also quick to respond via e-mail if you choose to go that route. Many months ago, the bf talked about insurance shopping, because he felt that we could get a better rate, despite my longtime relationship with Mark and State Farm. After the deer incident, he has changed his tune and agreed State Farm is the way to go. I couldn't agree more. It would take a LOT to make me change insurance companies. Kudos to Mark Lathrop and State Farm.

I JUST got off the phone w/ Veronica, & I was calling originally cause i was trying to get a quote…read moreonline and my vehicle model wouldn't pull up, so I called the closest office 2 me and she informed me that i could get an more accurate quote w/ her...so since i am in need of a new policy today.. i asked her to give me a quote....but when we got down to the logistics of it.... she couldn't give me a answer to what my van model would be, so she did NOTHING MORE than the online program did.... THEN she was trying to tell me that i would have to put my common law husband on the policy even though he lives in a different state,,, and dosent drive my car EVER... when i said she was making this more difficult that it really was.... my father owns an insurance company and i KNOW that i don't have to have my common law husband on my policy when he dosent live with me or drive my car .... then at the end she was VERY RUDE, about everything and couldn't spell my very easy last names right.....2ce! i certainly hope she shredded my info cause i surely won't do business with them EVER & surely would not recommend HER!

Stopped in for an international drivers permit and was very pleased with the service and courtesy…read moreof both ladies at the front counter. I was also very surprised and impressed with the large amount of services AAA provides. While I knew they offer car insurance and trip planning assistance they also have a variety of financial services that seem very competitive. I'll definitely be working with them again in the future.

if you want to be treated like complete garbage bring your business to Danielle Ideran. She is…read moregreat at ignoring her customers and using excuses for every reason that she can find rather than take responsibility. her communication is dreadful and the office admin people aren't any better. avoid this place like the plague.

Transition seamless, service outstanding. Process was easy and comprehensive. I had an accident and…read moretotaled my auto. Worries we're addressed. The compensation was immediate and State Farm treated me decent and fairly. I cannot recommend Ginny and her team more absolute. They kept me informed every step of the way and were expedient. It's like nothing happened. Thank you

It seems they are trying to dump long term policy holders. Car rates keep jumping up 10% + each…read moreyear, same with homeowners, now my umbrella liability policy went up 400% in one year. That is four hundred percent !!! No claims nor accidents, they are insane... looking for another company after 30 years with State Farm..

We have used Olsen Ins. Group for yearrrs. Everytime I call for the smallest item I get a call back…read moreand my concern is answered and or fixed without hassle. We've dealt with Laura who is always on the ball and I'm so appreciative to have a group who is so helpful.

I have been using Olsen Insurance for many years and it has been a pleasure to realize that they do…read morecare about their customers. Over the years my insurance requirements has changed. Olsen Insurance and Laura Sawka has followed these changes and helped me choose the appropriate direction for coverage and savings. Laura's explanations are so helpful. Olsen Insurance and Laura Sawka gets five stars.

If you need health insurance, I highly recommend calling Barb. she doesn't mess around when it…read morecomes to your insurance questions and/or concerns. She was able to answer any question I threw her way & even helped me settle a claim with an insurance company.

What a pleasure working with this man! Even at a distance! He is insuring our rental property. He…read moreis always pleasant, helpful and professional! I will give him a A+ any time of the day.

I Just want to say , this is the best insurance agency I have ever worked with, everyone especially…read moreLavelle is great! He always is helpful and efficient in getting back to me with whatever information I need. He has given me great quotes, I have several policies with Lavelle. If you are looking for helpful, courteous , kind, understanding, and always there for you, THIS IS THE INSURANCE AGENCY FOR YOU!!! Caren