Caution - new policy: while the ACA mandates that there be no copay on an annual checkup, if you…read morewant to discuss ANYTHING with the physicians here, you will need to pay extra. I made the mistake of answering a new physicians questions about my health and had to pay an additional $25 copay because by their coding, I had also had an "office visit". He initiated the discussion, not me, I answered his questions. BAD MEDICINE, BAD BUSINESS. I will find another health care provider that is willing to discuss medical issues when I visit.

I had an awful experience at this place. The staff there are rude and awful, especially the ones…read morewith the red hair. She lied to me about the time my appointment was, and when I got there, she told me I was late as she had a smile on her face. Dr. Nash and her staff are probably the worst I've ever dealt with. I do not recommend her service.

my mom has been going to Dr. Setty for years now, and has been very happy. I've met her too, and…read moreshe's full of energy and speaks at your level, depending on your medical background. She and her office staff are always very friendly and responsive.

I've been a patient of Dr. Setty's for over 20 years now. I've tolerated her front office staff…read morebecause she is such a WONDERFUL, CARING PHYSICIAN...until 2 weeks ago. I arrived 2 minutes before my appointment and went to check in when the receptionist said I would "need to speak to the MA first". Confused I turned around to see this young lady in street clothes (not knowing who she was) telling me that I was "10 minutes late and would have to reschedule". I stated that my appointment time was for 3:15 and she literally argued with me in front on another patient in the waiting room that I "had it wrong, it was for 3:00pm". I'd taken off work early and waited 3 weeks for this appointment and was treated as if I were trying to steal something. Never have I ever been spoken to so unprofessionally by anyone in a medical setting. I decided I'd had enough and requested transfer paperwork to search for a new physician. What some business owners may not consider...your front office staff is the face of your business. No matter how amazing you may be as a physician, attempting to save money by hiring inept staff is NOT the way to go. You definitely get what you pay for...as well as running off long-time patients.

Dr Setty is very understanding and listens to her patients. She is always looking out for what is…read morebest for me, my only issue is some of the LPNs the mat she has.

I first came to this office as they were advertising an open house to promote their new laser…read moremachine. They were offering half off of their services for that one night. I have had one treatment out of the six I purchased. Unfortunately, I was not happy with the treatment and was never treated nicely by the office staff. This led me to talk to Dr. Setty's receptionist, Jennifer. Despite the receipt they gave me stating, "If you choose to discontinue care before treatment is complete, you will receive a refund less the cost of care." They are refusing to give me a refund and are only offering for me to finish out the other 5 treatments. I was told that Dr. Setty has consulted with an attorney and that the receipt "will not hold up in court." What ever happened to taking the legality out of things and just doing what is right? Why have a receipt, have me sign that receipt, just to say that is does not mean anything? The way this practice is operating, they should be ashamed of themselves. I would not ever recommend anyone doing business with this company.

I am 75 years old and needed to find a new doctor/NP for medications, etc. since my old clinic…read moredidn't take my medicare advantage plan. I started going to a NP (Hannah Pienciak) at Oak Street Clinic. At first I thought they were adequate, but within a few months, I found out their clinic does not respond to phone calls (they use a Call Center who does not relay messages) and you can NEVER actually talk to your doctor/NP or their nurse when you call. The Clinic Manager finally had to resolve a situation when I was supposed to be referred for a Sleep Study and after 6 weeks, it still had not happened. The last straw was when I needed a prescription that I had been taking for many years filled because I was totally out, it took 4 days to get the prescription sent to the pharmacy after 4 days of calling the Clinic and finally getting the Clinic Manager to resolve this. On top of that, the NP made a decision to reduce my medication without having a conversation about it with me so we could make a joint decision. She also reduced the medication without having an alternative treatment already in place. In my mind, that is unethical behavior for a doctor/NP. The Call Center is worthless and the fact that you can't talk to anyone in your clinic is frustrating and not effective. Also if you give information to anyone else in the clinic to give to your doctor or nurse, it does not get to them. I would do your research first before signing on with them. I will not be using them going forward.

I have nothing but exceptional care from Hannah Pienciak and the team at Oak Street. Highly…read morerecommended.

One of the most horrible places I ever been to. The Doctor does not listen to his patients, I was…read moreseen in 5 min. The front office staff (some fat girl) was sooooo rude!!!!! If you care about your health, do not go to see Sridhar Reddy, he is rude to his staff, he threatens not to pay them( I was waiting to be seen and heard him tell them that ) he thinks he has power and money and untouchable!!! Why would you give him any business? Horrible horrible Doctor

Dr Reddy is incompetent, and his front desk staff is nearly impossible to contact, and rude when I…read moredo talk with them. But at least upon checkin, I get seen right away, which is why I give 2 stars instead of one.

Been going here since I've moved out here 8 years ago. They spend a good amount of time with you as…read morea patient. Very nice. Never had a problem getting in with them for an appointment. They seem to be somewhat faith based, and I am not, and that's never been a problem.

Had a negative experience here with an injury, and couldn't get anyone to call back after multiple…read morevoicemail and had to go in and wait for an hour to find out results, after promised follow-up. Had a similar experience with a regular check up. Many voicemails, no call back. Had a bad experience with the doctor as well. I work in customer service and feel the whole experience has been very unprofessional.

Dr Robertson is a good Dr who cares about his patients. He does no rush you & he is very thorough…read more I've seen him since 2017 and he found things overlooked by my previous Dr. I'm working again and very grateful to Dr Robertson

Since my review, Dr. Laurence at Pikes Peak claims she refunded my $50.00; although, it has yet to…read morebe posted to my bank account. However, SHE THREATENED ME WITH LEGAL ACTION IF I POSTED ANYTHING NEGATIVE ABOUT HER OR HER BUSINESS. I informed her that I had the absolute right to post the truth of my experience with her. Is this really the kind of person you want taking care of you? Freaky, scary!

I have been coming here for years. Maybe it's time to find a new primary. Second year in a row that…read moremy lab order was not given to the in-house Labcorp clinic. Had to wait in line until someone said there was no lab order for my annual wellness exam. Then had to stand in a different line to have someone print out my lab order. Spent an hour here when it used to take 15 minutes. Don't get me started on the new automated check in system. Many people checking in were having problems checking in.

Like other reviews, my children's primary is top notch, best of the best, but the corporate…read morestructure of Optum is a mess. This isn't just to vent, there is a serious problem with billing and customer service. The billing department is unable to process insurance, and they keep doing so incorrectly. This can be a hassle with insurance, that is fairly normal, but between two different insurance companies, and multiple corrections and confirmations made to both Optum and multiple forms of insurance, unfortunately, the bill keeps arriving with no changes to the billing at all. This is such a problem that all trust in their system is lost. Customer service (who is a corporate outsource) purposely misrepresents the state of their billing by confirming items that immediately afterward my insurance reports are not present or billed correctly. In the age of internet exposing call center scams, you begin to wonder if the number you're reaching is just a clever scam center with access to your medical data, and with all of the comprehensive corporate leaks that we do know about, you don't feel safe giving any money to anyone anymore. It's really that bad. Calling them to figure out what's going on is basically just taking your time and lighting it on fire in the front yard and hoping the angels appreciate your offering. Optum maintains that this is not their issue, that insurance must have some sort of problem. My insurance is so tired of hearing from me that they decided to reach out to Optum directly. Optum has not changed the bill, nor have they changed the billing process. These bills are going on a year old, and there has been no progress. I am to the point where I have reconsidered whether or not we need single payer, and I am start to understand why Luigi did what he did, I'm not saying I endorse it, but I understand.

Wonderful Doctor he is very thorough with all tests. Explains everything without a time limit which…read morehelps to understand every test, symptom and treats you like family. I recommend him to anyone.