My wife found herself in need of a new car. I reached out to the only person I know and trust, Ms. Melissa Jenkins, as she sold us our last five Ford vehicles. She told me to bring my wife by to Madison Ford, and they would help her in any way possible to find her the right car. Melissa put together a great team at Madison Ford. When we arrived, we were greeted by Mr. Johnny Tyler. Johnny worked with my wife to find some cars to test drive, and he was very knowledgeable on all the features on each of the vehicles and was able to direct my wife to the right vehicle to fit her needs. Once my wife picked out the car she liked, everyone jumped in to help her through the process. Johnny got the ball rolling, and Mr. Jonathan Bradley helped find the right incentive and finance options to get her the best deal possible on the car. They let my wife take all the time she needed to make the necessary decisions on everything she wanted, and after all the work was done, Ms. Jessica Pritt walked my wife through the signing of the documents and the completion of the purchase. I have to say this is the smoothest car purchase we have ever made, and it is in no small part to the wonderful folks at Madison Ford! I cannot wait for the new Ford Bronco to make its debut - it will give me a reason to go back to buy another new vehicle for myself! read more

These people went above and beyond to help me, my fance' , cousin and 2 dogs. When we called them about a Ford Edge we had seen online we were at another dealership that had lied to me about how great their for edge was and it was horrible. So when I called Eddins Ford about the ford Edge they had on the internet. Ashley said they still had it but were closing in 10 mins. We were a 1hr and 45mins away. So she said all the banks were closed and didn't see how it could get done. She got Jonathan on the phone to see if he could do anything. He said it was hard but needed to do a credit app over the phone. He had me approved in 15 mins. Then I asked him the condition of the ford Edge and he gaurrante it was a stand up Edge. I told him what I had just looked at and it was a joke. He promised me it was in perfect shape. So they said they would stay open until we got their to look at this Ford Edge. When we finally got their it was 2 hours past their closing time. We met with Ashely and took me to the Edge it was everything Jonathan said it was. I test drove it and they had me out the door in 20mins. It was the best car buying experience I have ever had. I will always buy my vehicles from Eddin's Ford in Madison Va. Thanks to Ashley and Jonathan for staying 2 hours late. These people care about you and your family. read more

Madison Ford is hands down the best dealership I've worked with. From the moment I walked in, the staff was professional, knowledgeable, and never pushy. The sales team took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. The entire process was smooth, and they were upfront about pricing--no hidden fees or last-minute surprises. The service department is also top-notch. I've brought my car in for routine maintenance, and they always get the job done efficiently while keeping me informed. They treat customers with respect and genuinely care about keeping your vehicle in great shape. If you're in the market for a new or used Ford, or need reliable service, Madison Ford is the place to go. Honest, friendly, and professional--couldn't ask for more. I highly recommend them! read more

Drove an hour to check out a specific vehicle on Madison Ford's lot and it was well worth it. For the first time in my life I actually enjoyed purchasing a vehicle. Not only was Robert Tucker a pleasure to work with but he went out of his way to retrieve the CDs I had forgotten and left in my trade in. The vehicle had already left the lot but he track it and had the CDs mailed back! Since I was trading in a much older car, Robert set up the Ford App on my phone and took his time explaining all the technology available in my new vehicle. Do yourself a favor and give him a call if your looking for a new or used vehicle! read more

I needed a new car and my husband suggested we give Melissa Jenkins a call at Madison Ford. She set us up with Johnny Tyler, who couldn't have been nicer. He was patient and allowed me to take my time looking at SUV's, no pressure, just super knowledgeable about every vehicle. When we finally decided on one, he helped us, as we worked with Jonathan Bradley and Jessica Pritt to get me the best possible deal on that SUV. It is so refreshing to buy a vehicle with people who understand it can take a few minutes for a person to make up their mind when spending a large amount of money. Thank you all for your kindness! read more

Couldn't recommend them enough! We've had poor experiences with other Ford locations in town, but Madison Ford revamped my confidence in going to a dealership. I drove out just looking to get an estimate on a car we were hoping to sell and instead sold the car and ended up purchasing another vehicle they had on the lot. We even bought a warranty based on the recommendation of their finance manager, though I had been sworn off them for years. Mr. Bradley the sales manager is of the most honest and kind individuals I've met. If you need to buy or sell, they're the only place you need to go! read more

I was in the market for a new vehicle and decided to try Madison Ford (formerly Eddins ford) and met up with sales manager Billy Jones. I have to say it was a very pleasant experience working with him and purchased a fantastic used truck. No pressure, very helpful and knowledgeable. The dealer is small but nice with the best people. I will be back for any service and another vehicle when ready in the future. Highly recommended for new or used vehicles. read more

If I could give more stars without a doubt I would!! It was the most wonderful car buying experience. I was in turmoil over what to do, what to buy, and what was within my budget, Denise at Madison ford was AMAZING! She found my price range, what was the best fit for me and my crazy life style. She was patient, understanding and Just overall great to work with. Honestly I can't see myself going elsewhere for a vehicle. read more

My husband and I had an excellent experience with Madison Ford! We worked with Johnny Tyler, and he was the best salesman we've ever worked with. He went above and beyond to be sure our experience was the best it could be. We never felt pressured to do or buy anything, we truly felt like we were dealing with family. I would definitely look here for my next car, and you should too! read more

I can't thank Madison Ford enough! I got exceptional and quick service this morning. I brought in a work vehicle that needed to be serviced. It was very important. I didn't have to wait long. I want to send a big shout out to Joyce Elizabeth Kennedy and Gabe Bailey!! Plus everyone who helped. I will be returning. The price was awesome also. Thankyou, Sheryl Jacobs read more

I wanted to take a moment to commend David on the service he provided this past weekend. I recently brought my Model-T Ford in to replace the exhaust manifold glands and exhaust pipe. I wasn't sure who to trust with the care of this heirloom but I am glad I chose Madison Ford and I am glad they have a guy like David in the service department to help me out! read more

We had a wonderful experience purchasing a new Ford Focus here. The staff is courteous and helpful and in no way pushy or overbearing like so many sales people can be. We will definitely return here for vehicle service and future purchases. Kudos to Terry Jones and Melissa Jenkins for making our experience so positive. read more

The whole process was smooth from start to finish. Jim was fantastic to deal with. He was very patient, answered all our questions and made my first Ford purchase a breeze. I highly recommend the people at Madison Ford. We got a great deal and they honor their word. Something not every dealer was doing while we shopped. read more

Everyone at Madison Ford was extremely friendly and professional. Our sales consultant was Ted Brame and he was personable, friendly and worked extremely hard to find us the right vehicle at the best price available. Made buying and leasing a car an enjoyable experience. Highly recommend the dealership and Ted! read more

Outstanding Ford dealership. Purchased our 2025 Bronco Raptor through them and could not be more pleased. Our salesman, Johnny Tyler made it the most pleasurable, no pressure experience. We traveled over 4 hours, from PA to purchase from this dealership. Nothing close to home could even compare! read more

I have come here many times to get my honda element serviced and fixed over the years. Their service department has always been very professional, and they do solid work. They also provide good interior detailing, and tire rotation and balancing. You can get a lot done here. read more

Exceptional customer service. Purchased a vehicle and cannot say enough about the care that was taken in the entire purchase. Billy Jones was by far the sweetest and kindest person. He made the purchase so seamless. Do not hesitate to go them for a vehicle. read more

Had a great experience dealing with Hunter Turner. He was very polite, truthful and honest. If they don't have what you are looking for, Hunter will take the time to try find what you want. I recommend Madison Ford to anyone. read more

Jenna Ford was an amazing help and really the only reason I shopped here. If she didn't reach out when she did I most likely would have shopped somewhere else. I am so happy I didnt. The car is amazing and so was the service. read more