1. Jones Boys Insulation

    1. Jones Boys Insulation

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    Danvers, MA

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    Jones Boys Insulation

    2.6 (8 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Jones Boys Insulation

    Insulation installation

    Jones Boys Insulation Photos

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    Some of the holes Jones Boys drilled either weren't capped or the caps blew off along with the siding.

    Jones Boys will take your money after they've fooled you into thinking they insulated your home. If they were contracted through Mass Saves, you will have to hound your account manager at Conservation Services to come out and check Jones Boys' work. The guys from Conservation Services don't care if the work hasn't been done. But you can often get that sense at the beginning of the relationship when the guys from CS come out to give you an estimate and screw in some fancy light bulbs. Here's what happened. A small bunch of cigarette-railing guys showed up at my house and asked me to use my bathroom all day. They showed up the next day and did the same. They capped off the second day by saying the work was finished. The guy who seemed to be in charge did a pressure test at my front door then asked me to pay in full. Naively, I paid him. That winter, my heating bills were just as high as before we'd paid to have our home insulated. Thinking maybe Jones Boys had missed some areas, I decided to call CS to have them scan my walls. Over the phone, my account manager made it clear that this was a hassle for him. I ended up calling for 3 follow-up thermo-scans because the guys from CS kept giving me the run-around about not being able to scan through bathroom wall tiles, oh, it looks like some of the insulation has settled, oh, it's not cold enough to get an accurate scan of the walls. Someone else wouldn't have to come when the temps were colder. Finally, an older man came to scan my walls and flipped out in anger. He was so fed up with seeing customers scammed by CS and Jones Boys. He gave me the real scoop on what was happening. First, he said the insulation companies often skip blowing in over windows and doors, and in bathroom walls. But in my case, they hadn't blown in anything. He said to make sure insulation gets blown in to all those places. Second, CS rates their insulation companies. Jones Boys had earned such a low rating that they were about to get kicked off the list. But CS would keep giving them work until they earned a bunch more bad reviews. I followed up with a call to my account manager at CS. He refused to change insulation co's for me because I'd already paid Jones Boys! And Jones Boys would be scheduled to come out again. It was clear that there is no accountability. I had no idea what to expect from the start and that would have continued if it weren't for this guy from CS. Jones Boys ended up sending out their clean up duo - two guys who fix all the bad or unfinished work. In two days, they insulated my house. The guys walked me around the house with their scanner to prove the work had been done. They asked me to give them a positive review so that they wouldn't be fired. So they wouldn't be fired! They seemed genuinely worried about their jobs. Who should be fired? I'll save that for my review of CS. It's been 2 years since the clean-up team from Jones Boys did the work. No one from CS followed up with me. Job had been paid - case closed. Well, now the siding in the areas where the insulation was blown in has fallen off my house. I'm going to pay someone to fix it because I can't deal with the hassle of going through CS and Jones Boys.

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    1 year ago

    Set up a time with them to provide an estimate. They never called or showed up. Not recommended. Don't waste your time with this company.

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    3 years ago

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    2 years ago

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