I was looking to put an insert in my very large closet. I call JL on the recommendation of a friend. I Received an estimate. Courteous Staff, timely response, nice showroom. Under New ownership. In the end I decided not to purchase a closet insert. However, JL closet had the best pricing over competitors. read more

Always a pleasure to work with a JL closets! Completely professional, detailed and they deliver on what they promise! I will be recommending them to all of my friends and customers! read more

About one month ago I received a registered letter from an Attorney that was supposedly representing Mr . Kristhoffer, the owner of JL Closets. In this letter was enclosed a check the amount of $500.00. It stipulated that in return for this check if cashed, I would remove all of my comments on Yelp. In my opinion, he was trying to bribe me. I am sticking to my truthful review, and I returned the check for $500.00 to his Attorney. The whole cost of the job was $400.00. You can come to your own conclusion. BUYER BEWARE!!!! read more

This company deserves a 0 star or lower. The absolute worst company to deal with. Unfortunately, we didn't read the reviews. We moved into our new home and wanted all of our closets and the laundry room done. It all started with the design and then got progressively worse from there. During the installation, shelves were the wrong size and had to be recut twice. Even the handles on the drawers were a bubble off. What should have taken a few days of installation turned into weeks. Finally, they sent a project manager out to see what was going on who couldn't believe his eyes. They pulled people off our job to put on another job and delayed our installation. The same installer never came back so different installers badmouthed the previous one as not knowing what they were doing. It felt like the circus had come to town!! After we finally got through with the installation we were not happy with the overall job and especially the way our linen closet was done. It looked like amateur hour. We called and complained and got them to take off $300 from our installation. We still owed them the final 10% minus the $300 and refused to pay until they fixed our laundry room door. We noticed one of our doors had a chunk missing from the side seam of the melamine. The installer took pencil-type chalk and rubbed it on the corner and left it that way. We called and complained and wanted a replacement for the door. Here we are 7 months later and no door replacement. They kept calling for their 10% balance and we told them we would pay when the door was replaced. Then one day we received a letter from a collection attorney demanding payment of the entire 10%. We showed him proof of emails where they agreed to reduce the amount by $300 and so we paid the balance minus the $300. What absolute nerve!!! The attorney advised we deal directly with JL Closets for the replacement door but they are no longer returning calls or emails. We told them we would file a complaint with the BBB and that didn't seem to move them either. Our next step is to file the complaint. Do yourselves a favor and stay far, far away from this snarky and incompetent bunch of amateurs. Any reviews above 1-star have to be from friends and family. read more

BUYER BEWARE THE ABSOLUTE WORST My husband and I recently relocated to Tampa Florida and met with JL closets designer regarding installation of custom closets in our new home. There were a myriad of design, engineering and installation, issues. The designer was inexperienced & incompetent in terms of the design. Although the designer came to our home on more than (3) occasions as well as another engineer, to finalize the measurements, the measurements were still incorrect, covering hvac vents covered , closet doors were hitting the lights, and we were asked by the designer "OH I THOUGHT YOU WERE GOING TO MOVE THOSE"...Really?? The materials we selected were not the materials we received, and several materials were missing. For a $15k closet install the materials were sub-par--sharp edges (not rounded, the melamine closet panels were thin, and plastic fasteners. The designer was NOT PRESENT on DAY-1 of the install, the installers had the incorrect blueprints, it was so unprofessional and utterly unorganized. The icing on the cake -- the installers broke the rear glass of the companies truck IN OUR DRIVEWAY and LEFT IT. We contacted the manager and the owner who assured us the glass would be cleaned up and they would "MAKE IT RIGHT". Well that never happened. Lots of promises, little action. We waited approx 10 weeks for the install which in hindsight was most likely intentional to time out our ability to place a claim with our credit card company to refund our deposit. We waited to post this review believing may do the right thing and return our money. THAT NEVER HAPPENED and they placed a lien on our property. Thankfully we are blessed with great litigators that will hold JL Closets accountable for their actions (or in-action in this matter). WOULD NEVER NEVER RECOMMEND OR CONDUCT ANY BUSINESS WITH JL CLOSETS. SHAME ON YOU! read more

JL Closets-from A+ to F- company Seven years ago we moved into a 6 bedroom house and JL Closets renovated our closets. They did a very good job, so when we sold our house last year and moved into an apartment we had them do our closets. They did a good job. We then asked them to put cabinets into our laundry room and install two additional cabinets; one in the living room and one in a bedroom. It was a nightmare. The material arrived damaged and wrong size. We had to wait for them to redo them and some of the boards were the wrong color. We had unbelievable aggravation and stress. We were told different stories by different people. Most of them left the company. We then dealt with Mark the manager who finally straightened it out. That was about a 3 month process. I owed them a final payment and told Mark I wanted to speak to Chris Nino, the owner of the company. He told me the owner does not and will not speak to a customer. I paid the final installment, but had I known how bad an experience we would have and the fact I couldn't speak to the owner, I never would have contracted with them. read more

Working with the sales designer, Dale, was delightful. We have a ver small house and the bedroom was not large enough for a dresser. I needed as much drawer space as I could get and was very happy to get 10 drawers. Dale listened to all my needs and was eager to rearrange the drawings according to all my changes. Their pricing is very competitive. Only one thing went wrong with the installation, but they were out here immediately to fix it. I love my closet. read more

Jones, O'Brien, Larson Cabinetry - Storage is Essential - Cabinetry Near Me - Pensacola, Florida

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buyer beware!!! quality is horrible. they don't show up over and over again. impossible to get ahold of management. was quoted a 2-4 day project and were on week 3. the "wood" closets are chipped everywhere. drawers weren't installed evenly. absolutely no end in site for installation as we're still missing 6 drawers in one closet, hamper, mirrored door, counter tops. his master missing hamper and master. children's closets so poorly done need caulking everywhere. I absolutely 100% regret going with this company read more

They were very responsive before job. Then slacked off. Hard to fix problems and had many install issues. Extras like baskets and shelves that were promised were never delivered nor credited. This is an install from 2016 but just looking for new closet people and came across their name so decided to finally leave review. Obviously not using again since searching for new company. read more

JL Closets is not a professional company and the owner is dishonest. They were instructed multiple times to cover my floors before installation and damaged new tile floors. Furthermore, the company violated the contract by charging me the day of "installation" without performing this and another 10% at "final inspection" without there being a final inspection. Upon arrival, JL closets dumped dirty and damaged closet parts on my floors and left for the day. This was their "installation". When I explained this to the manager Cathleen, she was aggressive towards me, but wanted to see the process through. Cathleen disappeared after the first day of oversight and then blamed me for her company damaging my floors. Cathleen and the owner Kristoffer were so mad about being exposed, they took it out on thier closet designer Stephanie and fired her. Stephanie stated to me that it was unacceptable to leave dirty, damaged closet parts on my floors and charge me for a closet installation that did not take place. Additionally, Cathleen said the owner Kristoffer didn't want to complete the job and wanted to "cut ties with me". She offered me $500 for damaging my floors. When I insisted this would cost more, that ended the conversation. I have yet to see any compensation for the damage. I do not recommend JL Closets. They treat their employees poorly, are dishonest, have bad customer service, substandard closet systems and take advantage of their customers. read more

RUN!!! This company lacks customer service and quality. Did not install my custom closets correctly and when I asked them to please come fix their mistakes they have been ignoring me and making false promises! over 3 weeks and I have yet to have this issue fixed. After they get paid they don't seem to care about anything else. BEWARE & do your due diligence before choosing this company. You've been warned. read more

Just had my closets done by these guys. Outstanding job, great price. Willie, the installer was meticulous. Highly recommend based on price, quality and workmanship. read more

Who flakes on a virtual appointment? JL Closets does. I explained to the gal booking my appointment what I was looking for in the area of garage storage and scheduled a virtual meeting for this afternoon. Contractor called to confirm appointment yesterday but seemed disappointed when I shared my vision. Contractor flaked several hours prior to appointment leaving a message that desired project was not doable by JL Closets. Please train your staff to be mindful of clients time. Same day cancellations are unprofessional and I will take my business elsewhere. read more

We recently down-sized into a new home and had JL Closets customize all our closets to maximize space. Alexandra, our designer, did a great job identifying our needs and coming up with a plan and even modified her design to reduce the costs. We worked with Krystle on implementation and she was responsive and caring. Finally, our installer, Leo was outstanding! Our only glitch, which keeps me from giving them a 5 star rating, was the delay in connecting with Krystle, who helped us manage our expectations. More than a month in and we love our new closets ... worth waiting for! read more

Professional, affordable, precise. They lived up to my expectations. Finished product exactly replicated their computer depictions. I highly recommend JL Closets. read more

Lori Was a Terrific sales women. I would recommend her and the company. They did a super terrific job. 10/20

do not do business with them.They are rude and charge before the job is finished.Doors on the closets are cut wrong and don't close and the attitude off them.I ordered white and got grey and no apologies.The woman that came to measure is not working there anymore, says it all.Iam going to be allover social media to report themes other people are warned.There are so many better responsible companies out there. read more

Paid handsomely and left disappointed. The design was great but when it came to installation, they are a let down. It took so long, correction after correction, that I gave up asking them to come back to fix mistakes. I'm left with crooked drawers, missing a handle, and holes where they aren't supposed to be. read more

Thorough, timely and professional. I highly recommend JL Closets.

JL Closets did an amazing job with my built in closets, pantry and storage area. They were professional, thorough and I love them!

I have been assured that I will be 100% satisfied by the designer. It's good to know that the company stands behind their work. read more

Jones, O'Brien, Larson Cabinetry - Closet is not useable - Cabinetry Near Me - Pensacola, Florida

Awesome great price friendly did everything we wanted professional showed up when they said closets look great highly highly recommend I give them a 10+ They came out the day after I called and wk with my schuedle the lady who called was so friendly and very nice she took the time to make us happy Allen the guy that came out was great knew exactly what we wanted I didn't get the installers name but was nice friendly and neat read more

All that I can say is Wow. Two days before moving into my house I had 5 closets re-done also a cabinet outside in my garage. Thank god for these guys. They did such a professional job. Not only was the job done correctly which is hard to imagine when your doing carpentry work these days but they were done in less than 1 day( incredible). My friend who is a GC couldn't believe what he was watching. Great price and great work guys. Thanks guys you saved me Jeff read more

Bad company. They lie, they don't get on the phone and once they get your $ they consistently ignore you. Also try to get in touch with the owner Chris .... He does not return calls and his employees tell you this directly. Run the other way..... read more

I called JL closets to get a quote, and they never showed up for the appointment. When I called to find out why, the girl answering the phone said she forgot to put it in. We scheduled appointment #2. We got a call the day of that the designer was too busy and we'd have to reschedule. Really? Reluctantly I made a 3rd appointment. They sent someone that was "new to the company", named Lou. I was already mad and they sent a new person. She came by, looked, didn't draw anything, and said she'd call us in 1-2 weeks to come by the Boca office to view the design, which I would not be allowed to keep. This is horrible business practice. I called Closets by Design to get another quote, someone came the same day, drew my design out immediately, and let me keep the designs to look at and think about. Obviously I gave my money to Closets by Design and am very happy I did! read more

Huge Disappointment. After spending over $10,000 on a custom closet, I would have expected to be thrilled with the final work product. Not the case- I wanted to have an island in the closet to accommodate a small refrigerator to keep the baby's milk cold ... I purchased a refrigerator and provided the manufacturer's specs/sizing AND EVEN HAD JL CLOSETS come over to see the refrigerator, remove it from the box, measure it etc. prior to making the island. They even thought I was crazy for requesting that they come to measure the actual unit and see it, rather than go on the specs alone....I got the "don't worry ma'am...we do this all the time" What they built isn't the right fit. The door rubs, won't swing open as it should/would....it ruined the interior of the panel and their only solution is to have the unit "poke out of the island" as if it was an afterthought - and not a clean, custom-built look. Nice to hear back from the company. Lots of other vendors- all the same product. Use someone else. read more

They assisted with designing shelving in our laundry room and a cabinet in our living room. They came out twice to make sure the measurements were correct. They were installed within a week. They look great, match our existing furniture and are very functional. Thanks for a beutiful job, done quickly at a great price. read more

JL Closets did an amazing creative design with my storage closet. From the designer to the installer, everything was perfect! Highly recommend this closet organization! read more

When we decided that we wanted to have professionally installed closets in our new 3100 sq. ft. apartment, we set out to find a company to do the job. After speaking to friends and acquaintances who had recently replaced their closets, we chose several companies. Each of the companies came to our home to speak with us and to measure and give estimates. After speaking with representatives of the each company, we finally chose JL Closets. Our salesman, Lee was very professional in his presentation and was very knowledgeable about his product. Lee questioned us as to our needs, and then designed a layout for closets that specifically met our criteria. We liked that fact and were very appreciative of Lee's concise and down to earth presentation of what we would need, the cost, and the estimated time to expect until completion. Our project included 2 large walk in closets, 3 smaller closets and 2 large bookshelf units for our office. We were able to go to their showroom to see samples of the closets and cabinets we would be getting. JL Closets began our project on the date that was promised. The workmen did an outstanding job with the installation. They were very respectful of our property and were pleasant to have in our home. We were absolutely amazed by their skill and by how hard they worked. The installation of our closets was completed on time and at the cost that we were quoted. We are so pleased with our beautiful closets and office book shelves. We would highly recommend JL Closets for your renovation. Jo & Norm Stern read more

They have done closets in serveral of my homes in the last 10 years. They always do a wonderful job and are very professional. Resonable prices and good customer service! read more

JL Closets did a fantastic job on my closets at my town house in pompano beach. They charged me a reasonable price and the end result is beautiful! I did the cedar and oak mix - they even added a cool built in toy box for my daughter. The project was estimated to take two weeks and it only took 6 week days.. Very happy with the work they did, I was concerned because it is so hard to find good contractors in Florida but these guys exceeded my expectations. read more

I met with Jaimie, was nice and professional. Met me at the new house, and had a quote in days, with drawings. They accommodated the date we wanted ( the day the movers came) and sent 4 crews to do 5 closets. they were done before my movers. were fast,clean and totally professional. The workmanship was exactly what I expected and more. I needed readjustment of some hanging areas and they were out the next day. I would recommend JL to my friends and family. read more

I was introduced to Lee and Jaime over a year ago from a highly esteemed builder of upscale single family homes. They remodeled a very drab and inefficient laundry room of mine to beautiful ceiling height cabinetry as well as re-designed an old closet. The crew was fast, professional and friendly...and the end result was stunning! They came back for adjustments and built a washer/dryer shelf for me with no issues, and was much less in price than closets by design. We just bought a newer home and I didnt even price them out since Lee, one of the owners I worked with, was such a pleasure! He came twice to verify measurements and was very patient with reconfiguring 4 closets for me for maximum efficiency. Again, the crew was on-time, friendly, effiicent and very cooperative. I could not stay at the house all day, so the main installer kept in touch with me via text as to his progress. I would recommend them to anyone!! read more