loved my experience with hallie she was very helpful and kind great customer service.

I am a maintance supersivor for a large apartment complex I will be using them everytime. I had Kenny an Connor come out great group of guys easy to work with did two repairs in less then an hour fast, clean they got some good jokes to I am very happy to have jones painting an glass come out an help read more

Jones paint and glass was great to work with. Having an older home our replacement windows we wanted were a bit of a custom job. They presented me with several options and we were able to get exactly what we wanted. Installation was quick and easy. After getting several quotes from different companies I went with Jones paint and glass because even though they weren't the very cheapest they were the best to work with and seemed the most knowledgeable. The only negative thing I would say is that it did take some time. I'm not sure when the busy season is for windows but in October when I had mine done it was a couple weeks out to get measurements and then a couple more weeks out to get them installed overall it was about a six week process. read more

I have to say from my experience the customer service I received from this Jones Paint and Glass store was very poor. When I went to pick up the piece glass it was slightly larger than the frame it needed to go into. The two employees at the glass counter had little to no knowledge of glass or how to treat a customer. Within a few moments I was told that they would send me to collections if I walked out without the oversized glass. I had to pause to hear the person at the paint counter facing much the same type of customer service. I ask for a manager where one went in and called her father? and returned to tell me I had to pay for the glass. Being told the glass probably cost them $20.00 and I was paying about $80.00 it shouldn't take much to assist the customer. Long story short I worked retail for many years in management and in this situation I would let go one and reprimanded the other and teach a bit about customer service. They lost any future business of mine. read more

All I know is this, if we build again, I won't consider this company. I have been very disappointed in the overall product of our windows. We moved into our new home in May and the black windows (which are painted) are already chipping. The interior was never painted black (which was surprising to us) and the black from the outside seeped into the white trim leaving blue markings. Keep in mind the "painted black" trim/finish costs a lot more. read more

We had a number of glass panes replaced in existing windows. The estimator and installers were great, respectful, and really quick. On one the windows the installers determined that the glass pane was too thick (a mis-measure on the estimators part) and made phone calls to reorder the glass. After 15 minutes or so they returned, said they were wrong and the glass was correct, and started the installation. To get the wood window components around the glass panel they had to do some vigorous pounding with blocks and mallets, but eventually were able to get it together and reassembled. In less than two months the pane got a thermal or stress crack across one of the corners. No impact mark, just a crack that extends from one side to the other across a corner of the pane. We called Jones Paint And Glass and they sent a gentleman out to look at the issue. He agreed that it was a thermal/stress crack and said he needed to get back to his shop to make sure they could replace it. A few hours later he called and left a message saying that because they installed the glass in an existing window, not having supplied the frame and assembly themselves, (the window is original to the house) they would not warranty the glass. He said that his boss told him that. Later, when I called the store, I was told by the individual I spoke with that the man that came to my house, and who left me the message, was in fact "the boss". The warranty "policy", or lack thereof,is not on any of the paperwork that they supplied us, including the invoices, nor had been communicated by either the estimator or installers. The "installation" cost was more per panel then the glass itself and the effort can easily be done by any skilled handyman. If I had know there would be no warranty I would have installed the panels myself. I have called Jones Paint and Glass two additional times, one leaving a message, and the second I was able to speak with someone. That individual listened to my issue told me the boss is his dad and that he would make sure he got back to me. That was four weeks ago. While there is such a great group of people working for this company, estimator and installers, I am sad to say that we will be taking the last 35 window panes to another supplier. If you don't warrant your product and installation, make it known and let the customer make the decision. Be willing to have the the hard conversation rather then hide from it. read more

We built with Richmond Homes in Eagle Mountain and they did the painting. It is awful! Everywhere! We 3 tone paint and there is overspray everywhere. They have been back 3 different times and it still looks bad. I spent 3-4 hours scrubbing paint off my brand new floors and have paint on my carpet around my baseboards and all over fort hinges. They didn't use paint tape so we have masking tape all over. Absolutely ridiculous. When you pay as much as you do for a brand new home you expect good paint. So mad and highly recommend going with someone else. I know we just got a bad crew on our home. I cant even describe how bad it is. Richmond says there are not enough painters for the work that needs to be done so we got the crap end of it. I would've rather waited longer to close on our home if it meant getting a great paint job. read more

Just picked up a screen sliding door, I had the screen replaced by Jones paint & glass. Not the best job, screen was loose not tight & a small tear at the bottom on the screen. Next time I will take my business elsewhere. read more

Excellent service!! I needed a couple pieces of custom sized pieces of glass for a Mother's Day gift and only had 2 days until Mother's Day. You were able to not only fill my order but did it same day to ensure I could get the gifts done and ready. Every employee was extremely helpful, friendly and professional. I will get all of glass here from now on. Thank you so much!! read more

Pretty horrible in store experience here. They were out of almost all of the swatches of paints that I drove here to see. There were 3 ppl in the paint room and it took them 30 minutes to mix me 3 sample cans. Then they wouldn't take my coupon. Would not recommend. read more

Jones P&G recently completed a window replacement at my residence. Jones was the original sub-contractor for the community I have lived in since it was new in 2008. The gentleman who came to do the estimate was kind and professional. The installer, Tophe (Christopher) was fantastic. He was professional and did excellent work, and cleaned up the area thoroughly after he was done (including the broken glass that I had missed on top of the roof). Thank you very much for a job well done! read more

I have had Jones paint and glass cut a glass and a mirror for me in the past month. I worked with Ben both times and he did a great job to insure that I was satisfied. I will use Jones paint and glass for years to come. read more

Avoid the American Fork location. Poor service, rude receptionist. Got a quote to have windows fixed. Told the guy that came out exactly what I needed done. After they supposedly 'fixed' the windows, I saw they weren't done and called to have them completed. Was told those windows 'weren't on the original job.' I don't know what I paid for then, because those are the windows I asked to be fixed. I feel completely ripped off, and then treated rudely when I questioned what had been done. read more

Worst service and customer service ever. We called and had an estimate in August and the windows were not placed until October. We had to chase the business down and have the estimate emailed to us, the window were measured incorrectly and needed to be rescheduled, we were not contacted for a third time and had to schedule another visit. Even after an apology from the glazier that we would be moved up in the list and made a priority, we had to call to reschedule. On the day they were supposed to finally get the Windows in, we called and they were missing their visit window by over 2 hours. We have 6 more Windows to do in our house and will not return to do business with Jones. read more

They did an amazing job on our shower! They kept their word. Their work was done perfect! I would recommend in a heart beat!!

Called 20 minutes before closing only to be told everyone had gone home already and I would have to wait till Monday. Thank you I'll take my business else where. read more

Had a horrible blind experience with them. Just pray you don't have any problems because they will not be on your side or try to resolve issues in a way that will leave you in any way satisfied! read more

While not as fast as first estimated, they custom made a replacement tempered window for our motor home. A lot less expensive than replacing the whole window and frame, even with an expedite fee. Great service and helpful employees in the glass department. read more

I went in to order 4 pieces of plexiglass on 12/21. I was told that the work should take about 2-3 days, depending on a glass shipment. Because of the upcoming holiday, I expected it to take a little longer. But after hearing nothing for more than a week, I called them, and was told that my order had been a little delayed but would be done the following day, which was 12/30. By the end of that day, I still had not heard anything and called back. This time I was told that they didn't get a shipment in, but had a different type of plexiglass they could use. I told them that when I ordered I didn't care what it looked like, I just needed specific sizing, and so they said they would get it done by the end of the day, or by 12/31, as someone would be working that day. Well. Here we are, 12/31, and they are closed until the third. No calls and no plexiglass. I paid for the entire order upfront, or I would just cancel and get this done by a company that would actually keep their schedule. And if they couldn't keep their schedule, the least they could do is call me and let me know what's going on. I shouldn't have to call everyday and get told promises that they won't follow through on. I have another order I was going to place, but will definitely not be placing with this company. Go somewhere else, if you're looking for any glass work. Especially if you have a certain schedule you'd like to keep. read more

Terrible quality and customer service. I needed a new mirror in my bathroom and out of the three people I talked to all gave me a different quote. I was told the mirror would be cut on Saturday or Monday and they would give me a call. I never received a call so I called them on Tuesday and they told me it wasn't ready yet but it would be that afternoon. When I showed up later that evening they told me they hadn't even started cutting it. so we waited for it to be cut then when we got home we noticed how poor quality it was. It was very scratched and had black stuff that would not come off. I wouldn't recommend the American Fork location. read more