Dr. Patel and staff was wonderful!!! Have had problems with the clarity and sharpness of my…read morecontact lenses and Dr. Patel worked her magic and I have not seen this well in years...Very good experience!!!!

Many thoughts so I will summarize:…read more PRIMARILY: DO NOT USE THIS PRACTICE!!! The doctors may be good but everything else is a train wreck. At the suggestion of the doctor's surgical coordinator I changed my health insurance, not an easy process, to allow "In Network" care. After a few visits preparing for Cataract surgery I was told I needed a referral from a PCP. Yes, that is common but I discussed with the same surgical coordinator and then it became an issue. More exams...eye measurements, pre op, paperwork, upgraded laser payment, etc...and I had a PCP provide a referral. The original surgery date had been rescheduled due to the insurance issue partly to blame on the surgical coordinator. After confirming a final appointment with the practice prior to surgery the surgical coordinator informed me by phone, the day before, that all that was necessary was to resign the paperwork. On the day of the appointment I arrived at the designated appointment time, checked in, and waited to be called. Thirty five minutes later I asked the front desk the status. At that point they physically took my chart to "the back" to see what was happening. Another ten minutes passed and I asked again as to the status of my appointment to sign papers. A tech arrived and the first words were "Can we reschedule for four days in the future". The surgery was scheduled for nine days from the that day. I informed her that I would be out of town until the day before surgery. I asked to speak to the Practice Manager. I was summoned to her office and asked her what was happening with my appointment. She stated she did not know. I asked how she could not know after four staff members had been involved. She had no explanation. I CANNOT trust my vision to a doctor's practice that does "NOT KNOW WHAT IS HAPPENING". Concerned, I immediately asked to cancel the procedure after five visits requiring approximately four hours of my in office time not to mention commute time, insurance time, and waiting time. When I requested a refund of the $2100.00 that I prepaid for the upgraded laser for the procedure. The Practice Manager stated it was not available. I left the office. When I reached my vehicle the surgical coordinator called and asked for me to return. The surgical coordinator claimed the issue that day was due to insurance. Everything was in order per the phone call surgical coordinator the prior day explicitly confirming all insurance was filed, confirming coverage, and stated that signing updated information was all that was needed. I informed the surgical coordinator that I cannot trust the doctor's practice given the MANY issues. Procedure cancelled. DO NOT USE THIS PRACTICE!!!

My family and I have been going to Ross Eyecare for decades. The staff is always friendly and…read moreresponsive. Dr Butterwick is fabulous and because of his thoroughness, he diagnosed me with a degenerative disease years ago, before it got worse; and we've been treating it since then with success. Can't say enough positive things about this team.

very expensive they take your deposit and take them weeks to return the completed job…read moreoptical department, customer service, rude, and accommodating! Very Disappointed!

Called Dr. M. Farooq Ashraf office to schedule a general ophthalmologist appointment, told the…read morephone attendant I have blurred vision, she scheduled me for an appointment. I came to my appointment only to be told that this is a lasik clinic and that they can't help. Waste of time and a bait and switch.

Had LASIK surgery done through this company and the experience from beginning to end was…read morephenomenal. The staff was extremely friendly and helpful, and I never waited more than a few minutes after arriving at the office. Dr Ashraf performed the procedure at the John's Creek office, he was friendly and informative, and even called me in the evening of the day of my surgery just to ask how I was doing. My vision now is 20/15 and I'm extremely happy with the results. I would highly recommend LASIK and this office to anyone.

So, I finally got rid of, as my fiance' described, my "goggles," and got the LASIK. I decided to…read morego with Emory becasue that's where I go to grad school, and their reputation is fantastic. The place itself is really nice; and they have free drinks, coffee and snacks in the waiting room. They do a very thorough job mapping your eyes before they even tell you if you're a good candidate or not. All the equipment is really fancy and high-tech, and the nurses and doctors are very nice and knowledgable. The actual surgery takes about 5-10 minutes, and isn't painful. It's a little weird having you eyes propped open like on Clockwork Orange, but what ya gonna do... My initial surgery was 8 months ago, and they totally give you a parting gift when you leave. Mine was a folding chair with a beer holder. Sweet. I just had an enhancement. Many people have to get this. Basically I went in and had my right eye done again. This is all included in the price. Each time they also give you a package with some eye drops (Rx and regular), sexy goggles to protect your eyes and sunglasses. With a student discount, it was $1500 an eye. I'm kinda frugal, but they are my eyeballs, you know? They do have payment plans where you can pay it off in one year with no interest. Oh, I used Dr. Randelman, but I'm sure they're all good.

Absolutely insane charges. $711.67 total for a basic eye…read moreexam? $60 co-pay was paid at exam time. Medicare was soaked for $414.00 Then a bill came for the remainder - UNTILL - I called the business manager and asked for an explanation. She had none and I preceded to tell her I was about to contact Medicare and 3 additional agencies to review their invoice/charges. She said the doctor would call me to explain. He never did and the remaining bill has disappeared. Btw? I'm 68 and my vision is 20/25 in the right eye, 20/20 in the left. So, you tell me......

Friendly, professional staff. My first time with contacts - and everyone was so helpful and…read moreempathetic during every follow up appointment. Great team.

Windsor has moved to an even more beautiful location! Now across the street in its own stand alone…read morestore, the shop is gorgeous inside. Beautiful touches for the comfort of the patients throughout the spot and the same great service. Staff are lovely and helpful. As always Dr. Patel is the best! She leaves no detail or potential condition untouched, never upsells, and always wants the best for her patients. Highly recommend!!!

Dr. Patel is wonderful. She's kind, patient, welcoming, and knowledgeable. She takes the time to…read moreknow her patients and you know you are in the best of hands with her. Her office has the latest equipment and her staff is kind and well-trained. I'm so glad we found her!

This was my first visit to Brookleigh Family Eyecare as I am newer to the area and needed to…read moreestablish a relationship with a new doctor. I am so happy I choose this place as the care I received was above the bar. Parking is also very spacious as there are multiple businesses in this plaza. Upon arrival I was greeted immediately by the receptionist, who was very friendly and promptly assisted me. The wait time was short and they were ready for me as soon as I finished the new client paperwork. When it came time to see the doctor, she took her time, treated me very kindly, and above all I felt comfortable during the whole process. This is sooo important and made me feel great. Checkout was also very smooth as any questions I had were clearly explained. Overall, I would definitely recommend this business if you are needing eye care.

Out of all the staff members only one was particularly friendly. They have a great selection of…read moreglasses. Everything was quick and easy. They're just not overly friendly.

Dr. Michael Serrano has been my optometrist for more than a decade. My correction is challenging…read morebecause I have had multiple surgeries. My pupil is significantly misshapen. I wear a combination of contact lenses, glasses, and bioptic glasses. Dr. Serrano has applied his superior professional knowledge and tenacious persistence to optimize my multiple prescriptions. Thanks to Dr Serrano I now have the best corrected vision I have ever had since my latest surgery. Many of Dr Serrano's patients are children. I have seen how joyfully he interacts with them and how warmly they respond. The entire staff is very child friendly, including the canine goodwill ambassador. I am in my seventies, have moved often, and have received optometric care from many excellent optometrists. Dr. Serrano is by far the best - period.

I had a great experience at Dr. Serrano's office. When I called to make an appointment for a…read morecheckup, Sharon was able to help set a date right away for that same week. When I had asked about a few concerns over the phone, Sharon checked for me by asking Dr. Serrano right away while I was still on the line. The office easy to find, close to I-85, with easy free parking. The waiting room and treatment room was clean and up to date. They brought me back right on time for my appointment. Dr. Serrano was friendly and listened carefully to everything I said. I felt that he was very thorough in his exam. He explained what he was doing as he went along so there were no surprises. I recommend Dr. Serrano and his team. I will be bringing my wife for her checkup as well.

Called as a returning patient to make an appointment with Dr. Gillian. Phone prompt said 'go to…read morewebsite for appointments'. Website does not allow scheduling of appointments, but says 'leave message with best times and phone number for a callback about your appointment'. Now in my third week of waiting, with no call back from their office. I never really felt very valued there in the past, so now it's a FAIL!!

Dr. Khan is great. The associates that take you to pre-check your eyes and help with glasses are…read morealways so helpful and friendly. Nice but small selection of glasses and sunglasses. Offices are always impeccable. They take cleanliness seriously here- which I am appreciative of.

Dr. Hamilton is an excellent doctor. I live in VA Beach, and I traveled to Atlanta to have my PRK…read moresurgery done by him. I wouldn't trust my eyes to anyone else if given a choice. His office staff is perfect, and he is the absolute best!

Dr. Hamilton performed a procedure called DMEK on both of my eyes 2 months apart, which entailed…read morecataract removal and lens placement and the removal of covering on my cornea and replacing with a cadaver's. This is the type of surgery that you want only the best who do a lot of them and he certainly filled the bill. Since I was used to using a reading contact in left eye and distance in right, that is what was done. I can read with no glasses and finally read signs. I did not realize how unclear I had been seeing since now things are clear and colors vivid. His office has very good follow up and Dr. Hamilton is very good in every way. I would definitely recommend him.