We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

As an HOA business manager, I could make a long list of the mistakes and inefficiencies we've dealt…read morewith from Patrick, but one major ongoing issue is that he consistently pay bills late, resulting in unnecessary late payment fees for our association. He also bounced a check to our insurance company! Overall, they have been inefficient and disappointing to work with. I hope the HOA changes business managers soon.

Just sharing my lived experience as a current tenant of 2 years. Did you know co and fire alarms…read moreare normally only good for 8-10 years? Be safe check yours Other reasons in my opinion: Media Reasouce: https://www.seattletimes.com/seattle-news/politics/with-may-rent-looming-some-seattle-tenants-eye-rent-strikes-as-coronavirus-continues-to-upend-lives/ Government Reasource: https://council.seattle.gov/2020/04/28/my-response-to-cornell-associates-comments-to-media-rights-of-their-tenants/ Warning for POC https://www.thestranger.com/slog/2020/09/10/44448333/landlord-to-tenants-take-down-your-blm-signs-or-face-eviction BBB Complaints: https://www.bbb.org/us/wa/seattle/profile/property-management/cornell-associates-inc-1296-520867/complaints?utm_source=chatgpt.com Helpful information not legal advice to know before: * If charged unexpected fees--especially not outlined in the lease--you may have legal grounds under RCW59.18.063 to contest these. * For unresolved maintenance or habitability issues (like mold, sewage odor, leaks), you can escalate through the Seattle Department of Construction & Inspections or King County Housing Division. 206-684-4110

These people that took over the Postmark apartments in Shoreline absolutely suck. They aren't…read morebilling out utilities because they can't figure it out. They can't figure out the fire alarm system because, since they have taken over, it goes off repeatedly. I am currently awake because it's currently going off. Do not move into any "Epic" asset management property. The only thing "Epic" about these people is their incompetence.

All I can say is the customer service is the absolute best. I know that they really care and make…read moreit a priority to take care of each and everyone who needs assistance. Work orders are taken care of promptly and efficiently. They are kind, professional and you know they love what they do! Thank you Epic for caring and treating me with kindness and respect.

Katie Mandell is the most outstanding property manager I have ever had the pleasure of working…read morewith. She took over our property at a time when we were dealing with a downed tree after windstorms, and truly changed our lives for the better. She helped us to get the tree delt with, and another dangerous tree taken down so we wouldn't have this problem again. Our prior manager had been complacent, slow, and unhelpful. Katie is the exact opposite. She is prompt to respond, follows up on issues until they are resolved, and has a genuine care for the lives of her renters. She is always warm, friendly, and gets the job done! Maintaining our gutters and landscaping, ensuring seamless lease renewal, and replacing our fridge the same week that it broke are just a few examples of ways she has helped take care of us. She is absolutely an asset to the Maple Leaf Management team, and we feel so lucky to have her.

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

These guys probably are really good property managers, because they will do anything to remove a…read morenegative review. They actually lied to Airbnb and told them I never stayed there - and because I never responded to their automated messages about the house, Airbnb told me that I had to prove I was there with photos or similar. What masterful con artists.

If you ever need a property management company for your Short Term Rental properties in the Seattle…read morearea, I would highly recommend Eva and Sid. I have been working with them for over a year and I couldn't be more happy with their services. Here are just few callouts from my experiences: They are your one stop solution for any needs including finding the perfect rental properties (Eva is a licensed real estate agent), furnishing the house, and handling daily airbnb operations. They are great with interior design and will make your properties aesthetically stand out among all other listings on airbnb. They are super on top of everything, extremely responsive, considerate, knowledgeable and responsible. They're always just one text msg or phone call away. When things need to be addressed or fixed in my property, they will provide different solutions and prompt fix; and their quote is always reasonable and transparent. With my STR property, they handle all the communications and daily operations, and provide me with a monthly statement. They closely monitor and constantly adjust all of their listings to make sure both occupancy rate and price are at optimization. With their hard work and dedication, my STR property is generating positive cash flow and it is one of my best investments. Eva and Sid are a smart and diligent couple, who will happily share their knowledge and expertise to help their clients to succeed.

We are so grateful we have been able to work with Debbie Smith. Debbie is kind, professional, and…read morewent above and beyond to help us in finding our new home on a short timeline. Anytime we had questions, concerns, or requests, Debbie followed up promptly and with action. The maintenance teams that Debbie employs are incredible and do high quality work, we're especially impressed with Gil's work with JCR. I highly recommend choosing to work with Debbie and North Pacific Property Management, you'll be in excellent hands.

I have been connected to North Pacific for the past 9 and a half years as I was renting a house…read morethat we lived in. They were always quick to help, respond, and support (especially with maintenance or repair through Management). I am grateful for this experience that I had with North Pacific.

I wrote an initial review several months ago for one employee in particular who went above and…read morebeyond and exceeded my expectations of Northwest Apartments. Sean C. is def one of the best! I've had the pleasure of working with Elatish S., a new building manager at my apartment building, The Tuscany, and she's done such a wonderful job over the last few months that I just had to show her some respect! To be honest, I've had some less than stellar interactions with some other Northwest Apartments employees (my individual experiences may not be the same experience others may have had with these employees and may not reflective of job they may have done overall). I try to give people the benefit of the doubt and don't leave negative reviews unless something egregious has happened but I certainly was in no hurry to sing their praises on Yelp. My overall opinion of the company suffered as result of these interactions and I was pretty convinced it might be time to seek greener pastures with another property management company at the end of my lease. Elatish S. has been a much needed breath of fresh air and she has single handedly renewed my belief that Northwest Apartments is a great company to rent from. I'd heard that Northwest Apartments is trying to improve it's image and is working harder to exceed the expectations of their renters. Bringing Elatish S. onboard a few months ago has gone a long way towards achieving that goal and I can honestly say that she consistently exceeds my expectations! It's been a rough year and a half for me, as it has been for so many of us. The pandemic has left me unemployed and that comes with a whole host of other problems and setbacks as you can imagine being long-term term unemployed can cause in someone's life. Add to that just the common day to day issues that might arise when renting an apartment and it's fair to say that I've needed to be in touch with the building manager at least a handful of times recently. Elatish S. always responds to my emails and phone calls within 48 hours, if not that very same day. She is incredibly business oriented and exceedingly professional, and yet she has the kind of personality that makes professionalism also seem warm and inviting. She seems to be naturally upbeat and genuinely cares about her tenants. Did I mention that she manages TWO properties with several dozen tenants in all and yet she is prompt, thorough, and really takes the time to make sure her tenants feel listened to and understood. She even gave me a warm "congratulations" on the new job I just got (most money I've ever made!) and it's not unusual to see a "Yay!" or other positive exclamation in her emails. Its so refreshing and really feels good to work with someone who is truly amazing at her job and who also truly cares about the well being of the world around her. And I guess Northwest Apartments deserves some credit for adding this "diamond in the rough" to their team. One of the best hiring decisions ever, imo! I've rented from more than a few property management companies over the years and most are just kind of "okay" or maybe even less than okay. Sean C. and Elatish S. are the best of the best, genuine stand-outs in their fields and I cannot gush enough about how lucky Northwest Apartments is to have such amazing talent as part of the team. If you're looking for a new apartment in Seattle, forget what you may have heard about Northwest Apartments in the past. Everyone deserves a second chance, deserves a chance to do better. Lots of companies talk a good game of doing right by their customers. How many of those companies actually turn that game they talk up into real, tangible improvements? Well I can say emphatically that wanting to do better by their customers isn't just lip service here, at Northwest Apartments there's a genuine effort to be better, to do better, to truly become the property management company of choice in Seattle. Thanks to Elatish S. and Sean C., Northwest Apartments is the BEST company to rent from in Seattle. So give them a call or check out their website the next time you find you find yourself in the market for a new apartment to rent in Seattle. I'm confident that you will be as eager to 'gush' about your experience with them as I am!

Every building is a complete dump. It takes months (4 months to be exact) to get the simplest…read morethings fixed! I'm talking MONTHS to replace broken appliances (stove, fridge, washer and dryer). They don't maintain the buildings at all. (WE COME EVERY TWO WEEKS!) All lies! Someone has come once in 6 months (with a broom to clean carpet nonetheless). The dryer vent tubes are never cleaned, full of lint, was told they never clean those! (just asking for a fire in this old decrepit building). It took 2 1/2 years to get the call box updated and a key given to USPS. Like for real?! Everyone had to go to USPS Office everyday to get packages (Amazon, etc). Our building is falling apart and yet they raise the rent EVERY DAMN YEAR! Then people move out and get to witness the same apartment in the building is being rented for $355 less?! Are you kidding me?! Kerra Lampman is just as incompetent as Shannon Hilliard was. No wonder we've gotten multiple lawsuit settlement checks because this company continues to break the laws and they will continue to. Can't wait to leave! Make sure you hire a lawyer, document all the maintenance issues, texts/phone call recordings for your records. They will lie and tell you on the phone one thing and complete screw you over the moment they can. SLUMLORDS! -1 stars! (Oh and just an fyi, all these POSITIVE reviews are because we were sent a notice that they were giving out gift cards for 5 star reviews). Only to find out the gift cards are for the employees lol. Deleted that positive review asap. What a PATHETIC way to attempt to BUY reviews!)

WARNING! Do Not Rent From Arboreal Management A lot of their…read moreproperties are tiny microunits, when they switched to Ratio Utility Billing System (RUBS) my utility bill jumped to over $400 a month and I barely used any water. This system is banned in CA, CT and MA. Not to mention their junk fees $39 Tenant Benefit Package and $260 Admin Fee, this is not affordable living. There are just too many negatives about this management company and their reputation is garbage, I'm so happy to be moving out!

Horrible service from management. I've had to BEG them to come look at maintenance requests, where…read morethey have completed half the job and never come back. It is impossible to talk to a real human being. Emails are completely ignored and you can only speak to their ridiculous AI chat bot on the phone. The call box has been broken for nearly a year and the elevator certification has been expired for almost a year as well. Would not recommend to anyone. /

I rented from Avenue One (AO for length) for two years and I cannot recommend them to renters who…read moreare looking for consistency or dependability in their landlord. The first clue was in month four after we reached out to our property manager about cutting the 6x6(ish) front yard. We requested AO to amend the first draft of their proposed lease agreement to exclude the yard as a tenant responsibility - they agreed and the lease we signed included no tenant responsibility for the front yard. When they finally hired someone, the third-party company blew a rock that shattered our glass door. Given the glass covered the entire door, it was an extreme safety and security hazard. We shared with AO that someone could easily kick it in and that it could also easily break w/ daily use. They came out quickly to assess and scheduled a third party shortly after. We then made time out of our professional schedules 5 times to get evaluations which AO insisted upon even after given guidance to replace by 2 separate contractors. It took us emailing the owners of AO directly to have them schedule one final evaluation, which ultimately suggested replacement anyway. It took TWO MONTHS to replace our front door, and only after requesting and negotiating were we offered compensation. The front lawn was not mowed again for the last 18+ months of our lease. This was a pattern. AO hired third parties that weren't consistent in communication or performance. Other maintenance requests were put off and ignored. In the case of a separate upstairs bathroom issue, the hired team broke an item in a bedroom and left $20 to help replace it. We received a new property manager after the door incident, and while certainly better than the first, the communication felt clumsy, incorrect, and in need of prompting rather than being proactive. I expect more from a company that chooses to rent to people, as it should be predictable and dependable in exchange for the monthly rent - and we were tenants that paid rent on time, every time. We gave 50+ days of notice before vacating. A new employee from AO who showed properties sent an email at 1pm on Friday to begin the process to list our apartment but mentioned no timeline. Less than 4 hours later, we received a curt email alerting us that an ad "was live" and that they had "3 people waiting to see when they can tour" on Monday afternoon (less than 24 business hrs). After calling and sharing our circumstances, they emailed it was within their rights to show our home w/o consent with 24 hrs notice. My roommate negotiated a few days to return from travel and to secure our valuables. Our caution only came as a result of several encounters where the AO team and their third-party contractors broke things in our house. The request we received to show our home and the striking urgency that AO created is a pattern that shows they do not respect tenants. Pressuring us to respond to them showing the apartment over a month before our lease ends with 4 hours in between emails is not reasonable. It is particularly unreasonable given we had provided our notice to vacate over 2 full weeks before that email exchange (nearly 2 full months before our two-year lease ended). This urgency to move rapidly had never once been AO's approach to maintenance for any concern we had. When the agent ultimately showed our home, they sprayed heavily scented perfumes (they admitted to this later) in our purposefully unscented home, resulting in significant allergies that caused a night of headaches. When it came to the walkthrough, we had to basically beg to be there. The timing of the walkthrough was shifted on the night before the appointment. In an email before the walkthrough, they mentioned extra charges if our unit wasn't in the same condition it was upon move-in. However, we confronted them with language from the Seattle Renters Handbook that if cleaning fees are charged as a fee before move-in, you cannot be charged for cleaning after moving out. They requested we sweep the rooftop deck that was rotting and decaying - yet another ignored maintenance request that they received months before they knew we planned to move out. We did get the full deposit back, but I have to chalk that up to our clean nature and our unrelenting focus on over-communicating and keeping written records. This level of vigilance felt exhausting, but something we had to keep up with AO because they never seemed to have our best interests in mind. Ultimately, I could not in good conscience recommend this company to any renter. AO showed time and time again what they thought of us by providing absolutely minimal service and little respect to us as renters. If you do rent from them, start keeping written records and don't hesitate to contact the Seattle Tenants Union for guidance. The only striking positive was the initial real estate agent, Barb Bender, who was incredible. She showed care, created clarity, and sold us on AO.

First of all, we are about the best tenants you can find with impeccable rental history and great…read moreincome. This is all verifiable th This house is expensive.. so expensive I am embarrassed to say it here. It came with so many wonderful amenities.. until it turned out that it didn't. A huge modern TV in the basement! I guess that helps make the price worth it! Except the TV is from 2010, cant load any modern streaming services and is basically huge e-waste. (Don't feature it in the add for the house.. ). Its trivial, but our old 2015 TV was giving us some headaches due to its age, so seeing this in the add was like "ah! Perfect for us!" But. hilariously the huge TV doesn't work unless you hook it up to a laptop with an HDMI cable across the room. Don''t believe me? Look up Sharp Aquos Quattron. See if it hooks up to even Amazon Prime Video (spoiler alert, it doesn't). (Oh and it turns out Netflix stopped supporting this machine many years ago). The hoops we had to jump through to secure this house! Way too hard. Its almost as if they are justifying their service by putting people through the wringer.. we could have cared for this house ourselves and done just as good of a job if not better.. but they justify their enormous costs basically by making people go through SO MUCH effort. It's starting to feel like a grift/cash grab. That being said there are positives. Kathy is kind and responsive (was). The recruiter who we contacted was just wonderful. So it's not the people we deal with, it's the actual process, hoops and the rug pull we are currently feeling. We arrived after an arduous move, very long and serious to find our trash so full and heavy that the garbage men rejected it due to its weight.(400 pounds?). this is after my wife and I both pushed and pulled it up the hill to the street, injuring ourselves in the process. So now we are saddled with this super heavy trash and nowhere to take it and no where to put OUR trash.. We PAY for our trash services... so.. ? Find a house that is being rented by the owner and just do a good job caring for the home. You will save yourselves THOUSANDS of dollars, a myriad of hoops, headaches and effort. Plus they force you into a 24 month lease.. and now I know why.. because people would leave in droves. So that's some more good advice, if they force you to do a long term lease, that is a big red flag. Also, we have rented sight unseen in the past. No problem. Why? Because those owners were confident the house was fine. If they DONT allow sight unseen.. what does that tell you? Something is wrong.. or they are hiding flaws that they want you to walk by without noticing so they can sign their 80 page move in documents. More good advice, ask about sight unseen (even if you don't intend on doing that and see what the response is). They reach out 3 times to verify we set up utilities (a month after we already did that) almost as if to justify the existence of the utility manager.. but the internet, the one and only utility besides electric we need to work for our jobs.. that doesn't count, no assistance or advice there, just figure it out.. but if you pick the wrong services you are in for another headache. Just make sure you pick the same service that the house had before .. or you are in for more delays, headaches and stress. The home is quite lovely as is the yard but far from worth this cost (the cost includes pain, stress and anger) ... and there were some issues moving in, the drawers and cupboards were grimy and we had to clean it all with a scraper. Yuck. a couple bad electrical outlets (which we haven't even mentioned yet, one issues at a time, we are not trying to inundate them).. wiggly and loose thick glass shower and bathroom doors (all of which look brand new and never tested but sure do look nice. Pooling water on the floor after a shower creating a mold stain. We created tickets in the portal, but they are now showing closed and resolved! (They are NOT resolved). Its just for the money we pay, you would think the things that were part of the draw, (like the TV) would work and not just be more work for us.. heck for this money even be set up for us on our arrival! But no.. we are saddled with a big (70 inch) hunk of junk. If I owned this company I would make it right by purchasing us a TV that actually works with the modern streaming services (not some ancient xFinity Vudu nonsense). Last but not lease.. the faucet. We come home.. burnt from moving, start our first dishes and it squirts right in our faces! LOL.. its hilarious..until its not. except nobody seems interested in fixing it.. or if they are we are not in the loop. I jammed my thumb up into the faucet so now at least it sprays in other directions than directly at our bodies. Maybe waiting for parts? Maybe they should tell us that. . This post is from 2023 . but somehow just showing up now, you should hear about the MOVE OUT PROCESS. It was even worse.. AVOID THIS BUSINESS AT ALL COSTS.